IX Web Hosting negative review #2795 by AM.T (na1paj@y...) on 2008
IX Web Hosting got a negative review on
IX Web Hosting
ixwebhosting.com is inactive, but is redirected to site5.com
1774 Dividend Drive
Columbus , OH 43228 US
☎ Phone +1 (614) 534-1961
📧 info@i...ixwebhosting.com is inactive, but is redirected to site5.com
AM.T ( na1paj@y... )
Ixwebhosting just had a hardware failure June 24th. Website down (for the nth time since April). They had confirmed that they had NO BACKUPS so all the files I've transfered over to their server went to trash. And as a response, they only said "sorry for the inconveniences"
*luckily I had an older backup on my own computer*
Almost everyday, my ecommerce website is down for 10 mins to an hour. Sales decreased dramatically because of it.
So, at this point, I'm extremely tired of dealing with them, and I filed for a refund. They said someone will call me. It's been 3 days and they still haven't gotten back to me. Their money back guarantee is prorated after 30days, so it seems like the longer they drag this out, the more money they can get.
And forget about trying to get money back from their "money back guarantee for downtime" because you can't prove how long the website has been down.
I feel like their "guarantees" are all bogus.
the 24/7 help chat service:
though it's great, but most of the time, they had no idea what to do and after waiting for 15~30 mins for them to solve a problem, they come back solving the wrong problem, or tell me to submit a ticket.
*luckily I had an older backup on my own computer*
Almost everyday, my ecommerce website is down for 10 mins to an hour. Sales decreased dramatically because of it.
So, at this point, I'm extremely tired of dealing with them, and I filed for a refund. They said someone will call me. It's been 3 days and they still haven't gotten back to me. Their money back guarantee is prorated after 30days, so it seems like the longer they drag this out, the more money they can get.
And forget about trying to get money back from their "money back guarantee for downtime" because you can't prove how long the website has been down.
I feel like their "guarantees" are all bogus.
the 24/7 help chat service:
though it's great, but most of the time, they had no idea what to do and after waiting for 15~30 mins for them to solve a problem, they come back solving the wrong problem, or tell me to submit a ticket.
94 out of 99 users found this review to be helpful!