IX Web Hosting negative review #2787 by M. Harris (jpattoncook@c...)


IX Web Hosting got a negative review on
IX Web Hosting
1774 Dividend Drive
Columbus , OH 43228
US
☎ Phone +1 (614) 534-1961

ixwebhosting.com is inactive, but is redirected to site5.com
Customer review #2787
1.5/10
M. Harris ( jpattoncook@c... )
Time Hosted 2 to 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
IX was pretty good until I went live with sites. I have moved all but three.

1. support is poor at best. I think this is a training and organization issue and NOT a skill issue as the techs are VERY skilled. No matter how explicit I have been in describing the problem and what I expect, I usually get a 'canned' response which does not address the issues I am having. Lesson: only one small issue per ticket.
2. I contacted the owner/CEO's office and got a call from a woman who basically asked me to repeat all that I had written. She did not probe for additional information. She did not offer compensation or solace for the extrordianry down time. More importantly there was no follow through. If J. Willard Marriott can visit every hotel in the chain, speak with janitors, maintenance, cleaning ladies and read and sign all correspondence himself, certainly Fadi can get involved with his customre.
3. I've had email issues for over 6 months. The story 6 months ago:
a. server is overloaded
b. temporary slow down 25 hours to resolve
c. use Outlook
d. move to new center then we won't have the problem.

The story yesterday:
a. a. server is overloaded
b. use Outlook
c temporary slow down 25 hours to resolve

Well, it doesn't matter what you use, it's somewhere between stopped and slow.
And moving to the new facility made no difference.

Unfortunately I found today from this site that it is some kind of a Comcast related issue. I wish I had known that 6 months ago.

3. Fantastico is ok for older releases, but not for current releases.
4. Getting a new or beta install is difficult. About 1 in 3 are successful when you try them.
5. Web based ticket support is somewhere between slow and non existant.

For amature, experimental sites IX is great.
For serious sites or with email, forget it.

91 out of 94 users found this review to be helpful!

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