iPower review #37 by Nick Athanasopoulos (nathanasopoulos@1...)


iPower got a negative review on
iPower
2800 28th St, Ste 205
Santa Monica , CA 90405
US
☎ Phone 888-511-4678

ipower.com is inactive, but is redirected to bluehost.com
Customer review #37
1/10
Nick Athanasopoulos ( nathanasopoulos@1... )
Time Hosted 6 mo. to 1 year
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I have had the same customer service problems as the previous opinion states. Can only contact throught email... and some automated reply gets spit back to me without any resolution. I have been dealing with this for the past (2) weeks and below is the latest transcript between myself and ipower technical support.

I will update with the outcome, but it looks like I will be switching my host.
Any companies out there who think they can provide better customer service than ipower is welcome to contact me for my business.

Nick Athanasopoulos
nathanasopoulos@141worldwide.com

On Fri, 19 Aug 2005 10:26 , iPowerWeb Support Team <Support@ipowerweb.com> sent:


Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you
within 48 hours.

Thank you for allowing us to be of service to you.

You may update this question by replying to this message. Because your
reply will be automatically processed, you MUST enter your reply in
the space below. Text entered into any other part of this message will
be discarded. In order to be able to update the question, be sure to
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This is not the case.... My emails are not reaching there destinations. Just tested a few minutes ago. Regardless if the destination is yahoo, aol, or whatever.

The email message states "message succesfully sent" after I send an email, but none of my recipients are receiving the email.

There are (2) email accounts within my blendproductions.com vdeck webmail application:

nick@blendproductions.com
craig@blendproductions.com

I am currently using the vdeck webmail system for my email application. The URL associated with this is www.blendproductions.com <http://www.blendproductions.com>

This is a serious matter and my business is tied into this email account. At this point I will need a phone call from one of your associates on this matter so we can quickly resolve this problem.


I have given your team ample time and opportunity to try and contact me via telephone on this situation. This email problem is a huge mystery to me and your team can't seem to grasp the concept that the Vdeck server or something else is blocking alll my outgoing messages eventhough it states that it was successfully sent.

I recommend you forward this to a senior level person within your company who has the time to call me on the phone, otherwise I will be switching my domain to another company.

Just to clarify the severity of this situation. blendproductions.com is my business email.

I haven't been able to send emails from this account in over 2 weeks.

Imagine what this is doing to my business and my sanity.

I have been emailing technical support over and over for a resolution and everytime I get a reply and from someone new asking me the same question. "What is your email account and password?" There is no follow through to your technical support. It's like a re-occurring nightmare day after day.

I certainly hope that this whole situation is just a stupid human error on my end, but ipower web has shown very little resolution to a problem that should have been resolved the first time I contacted your company.

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