Intermedia negative review #20759 by Mike Olin (mikeolin1@g...)


Intermedia got a negative review on
intermedia.co.uk
Intermedia
100 Mathilda Place, Suite 600
Sunnyvale , CA 94086
US
☎ Phone +44 (0) 203 384 2158
Customer review #20759
1/10
Mike Olin ( mikeolin1@g... )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Worst customer service of any company I have ever dealt with!

Warning: you will regret ever doing business with Intermedia.net. They have the worst customer service of any company I have ever dealt with in IT. They provide incorrect or false information on email account settings, they do not collaborate internally on support issue, which means you may get someone knowledgeable or not and they will lead you down a path of frustration, it's a roulette table. We have over 110 mailboxes with them and pay a premium for the service, but we get low end support and high end frustration. Over less than 2 years, we have accumulated 57 support tickets with them and rarely are the tickets closed within 48 hours. There is absolutely no sense of urgency with this company. If you get frustrated and call the main business phone, they just forward you to the level 2 support staff, not even the support management to discuss the issue in detail. If you should ask for a senior support person, they will send you to the Ukranian support staff, who love to test their english speaking skills, or lack of with you, and you will get to spend 3 times as long on the phone as you wanted to and probably ask yourself why am I doing business with this company? Run! Stay away from this company, or you will be sorry.

88 out of 99 users found this review to be helpful!

Oscar ( salesus@o... ) review | Joe ( joe@t... ) review