Impact Hosting negative review #10459 by Paula (plwiegand@c...)
Impact Hosting got a negative review on
Impact Hosting
impacthosting.com is inactive, but is redirected to thoughtwm.com
PO Box 503
Marlton , NJ 08053 US
📠 Fax +1 800 220 1130
📧 dns@i...impacthosting.com is inactive, but is redirected to thoughtwm.com
Paula ( plwiegand@c... )
I had been with thebook (software workshop) for 10 years and they were everything you could want in a hosting company. Unfortunately they sold out to impact hosting in the fall of 2009 and change couldn't have been more different. My websites were down for days on end. I would submit a ticket (only way to contact them) and receive ridiculous excuses until things were fixed. Finally in December I was told "We are sorry for the continued outages, the server your accounts are on is dieing" but it was not until March 2010 that my account was migrated to the new server.
That was not the end of the problems though. I was given incorrect log-in info, my cgi-bin was removed (and has still not been re-instated), my .htaccess file was overwritten (but I was not notified of the change).
In the past they have attempted to overcharge me and double bill me for service. I pointed out the error and it was corrected, but now they have placed unauthorized charges on my credit card and at the same time have suspended my account for non-payment. They (Dave H) claims I cannot cancel and will not reverse these unauthorized charges. He wants to know why I want to cancel - as if the 7 months of "support tickets" and emails outlining their ineptitude aren't a good enough reason.
I have lost revenue due to this company, I have lost work hours trying to make them fix their mistakes. Hopefully my review will help others avoid this reprehensible company.
That was not the end of the problems though. I was given incorrect log-in info, my cgi-bin was removed (and has still not been re-instated), my .htaccess file was overwritten (but I was not notified of the change).
In the past they have attempted to overcharge me and double bill me for service. I pointed out the error and it was corrected, but now they have placed unauthorized charges on my credit card and at the same time have suspended my account for non-payment. They (Dave H) claims I cannot cancel and will not reverse these unauthorized charges. He wants to know why I want to cancel - as if the 7 months of "support tickets" and emails outlining their ineptitude aren't a good enough reason.
I have lost revenue due to this company, I have lost work hours trying to make them fix their mistakes. Hopefully my review will help others avoid this reprehensible company.
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