Hyper Mart negative review #9642 by -anonymous- on Mar 2010
Hyper Mart got a negative review on
Hyper Mart
hypermart.net is inactive, but is redirected to web.com
70 Blanchard Rd
Burlington , MA 01803 US
☎ Phone 877.287.5929
📧 support@h...hypermart.net is inactive, but is redirected to web.com
-anonymous- ( -no email- )
I have hosted my main site at hypermart for 10 yrs. They have provided basic services which appear to work correctly. A few years ago they shut off access to my site. They said they needed payment. I tried to pay them through their site before the shutoff, that function was broken for quite sometime. I called support many times with no answer. I eventually talked to someone and I had to fight with them to take a payment giving various reasons for the inability to take payment. Strange but true.
I recently built a custom server and moved the site to it. A chat service agent pointed me to a page that would allow me to cancel reoccurring payments which I did before the payment date. They charged me anyway. The next chat rep just kept telling me over and over that the account wasn't set to cancel until august (this is in March). I had to tell him over and over not to charge my account as it wasn't valid and to delete all of my information from their servers. Of course there is no option for a refund. How many people have been charged in this manner on closed accounts? It makes you wonder. I filed a complaint to the BBB and I am awaiting the results.
I recently built a custom server and moved the site to it. A chat service agent pointed me to a page that would allow me to cancel reoccurring payments which I did before the payment date. They charged me anyway. The next chat rep just kept telling me over and over that the account wasn't set to cancel until august (this is in March). I had to tell him over and over not to charge my account as it wasn't valid and to delete all of my information from their servers. Of course there is no option for a refund. How many people have been charged in this manner on closed accounts? It makes you wonder. I filed a complaint to the BBB and I am awaiting the results.
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