Hyper Mart negative review #7765 by Karel Kosman (kenax@k...) on 2009


Hyper Mart got a negative review on
Hyper Mart
70 Blanchard Rd
Burlington , MA 01803
US
☎ Phone 877.287.5929

hypermart.net is inactive, but is redirected to web.com
Customer review #7765
1/10
Karel Kosman ( kenax@k... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I've used their service for over a decade and have been generally satified, but recently things have turned for the worst. For example, occasionally I could not submit a ticket for help. I tried many times until I finally had to phone them and found out that there was some glitch, so they reset my account and then it worked again. But now it doesn't work again so I just phone them - I'm moving my account elsewhere anyway.
And the primary reason I'm leaving them? Well, they had this big advertisement campaign that I could accept some special package whereby I could have up to 300 gigs of webspace. I started to use that up, and after almost a year one of my customers reported that my site was down. I started researching and discovered that indeed it was down. I enquired why and they told me that the 300 gigs was only for webpages and not for files or pictures etc. They simply shut down my site without any warning. I was storing backups of my business and pleaded them to give me a few days to download it so I could transfer it elsewhere. No compromise and they told me it was simply their discretion to make this decision. I guess somewhere in the fine print, for their package, it said that I could not store files there. But who has time to read all that small print. In any case they should have at LEAST warned me, and been more reasonable. After all, I was paying for 300 gigs of space and it should be my business how I use it. I am now with A2hosting.com, as they also support sqlite, which Hypermart didn't. I am very angry. Now in fact all my pages are dead and hypermart.net is down itself. Are they out of business? All these downtimes are surely negatively affecting my search engine rankings and I cannot wait to transfer all my domains elsewhere. Very unimpressed with this company.

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