f2h.cloud negative review #17097 by jack (jacklaidlaw1987@g...)


f2h.cloud got a negative review on
f2h.cloud
f2h.cloud
Walls Avenue
Chester , ENGLAND CH1 4JB
UK
☎ Phone +44-330-229-1260
Customer review #17097
1/10
jack ( jacklaidlaw1987@g... )
Time Hosted 1 to 3 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
first2host.co.uk is rubbish!!!!!!!

Well I took out hosting with first2host all was going well I thought I had to make a payment every three months not every month, (my fault) So I was suspended after a day and my account deleted after 4 (their T&C's say 14 days). So when I realise my website is down I open a support ticket and promise to pay which I then do instantly (including the £10 late fee). Before I pay I ask if the website can be restored from one of their backups they say yes and not only that that they have my cpanel account open and running everything was fine. I then pay and ask about getting the backup restored they agree and say this may take up to 24 hours. I am then told that the backup of my site was deleted along with my account. Now I am quite tech minded myself and know that they would backup the whole server all at once and to delete an individual website from the backup would be pointless. I was told everything I wanted to hear until I paid my bill then told that everything before was lies afterwords. They have no phone or live support just a ticket system. The hosting was ok but I would stay clear and get hosting where you can speak to someone over the phone so they can't ignore you.

74 out of 89 users found this review to be helpful!

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