EVOHOSTING negative review #21972 by agibson87 (andygibson@e...)


EVOHOSTING got a negative review on and one official response on
EVOHOSTING
40 Laburnham Road
Maidenhead , BERKSHIRE sl6 4de
UK

evohosting.co.uk is inactive, but is redirected to tsohost.com
Customer review #21972
1/10
agibson87 ( andygibson@e... )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Beware, bad service, doesnt care.

If you want a basic hosting provider then fine but anything outside setting up a hosting package and taking your money forget it. In my dealings with Evohosting it has become apparent that this company has 1 staff member - The director Tim Mole. If you want to put your business in the hands of a repackaged/ re-marketed hosting platform managed by a 1 man band - go ahead. He ain't too helpful either.

I had issues with my account due to an error with login details. I proved my identity beyond any doubt, providing copy/photos of documents, passports etc - even a picture of me holding the passport and apparently this isn't enough to prove my identity - Its easier to cross an international border with no passport than to get this guy to help.

I am locked out of my account and Evohosting is withholding my intellectual property - in particular my domain name - Now the owner Tim Mole has taken to ignoring support tickets and Im stuck.

If you give this guy your money just make sure you dont have any issues cos you'll be left out in the cold and he doesnt care.
First, I feel it's extremely important for me to address some of the statements this reviewer has made about Evohosting as a company, as they are completely false. This reviewer stated, "In my dealings with Evohosting it has become apparent that this company has 1 staff member - The director Tim Mole." While Tim is very involved in Evohosting's day-to-day operations, he is not able to do it alone. As the Co-Managing Director of Evohosting, I oversee a number of different matters, including our finances, accounting, and marketing. We also employ 3 full-time staff members (Jack, Dan, and James) who provide support to Evohosting's customers, manage the servers, and much more. After looking at this reviewer's ticket history, I've found he has dealt with multiple members of staff, so I don't know how he concluded Evohosting is run by a single staff member.

This reviewer also stated, "If you want to put your business in the hands of a repackaged/ re-marketed hosting platform managed by a 1 man band - go ahead." This seems to imply that we are simply reselling another company's hosting, which is completely untrue. At the moment, we have two full racks at Pulsant Data Centre in Maidenhead, which house 16 shared servers and 2 dedicated servers. We buy all of the parts for our servers from a UK supplier, and we build them ourselves. We also use a custom combination of applications to ensure our hardware and software provides our customers with a fast and stable hosting platform.

I have reviewed the customer's ticket history, and found the following:

Someone emailed us requesting access to a domain name registered with us. The person who made the request did not open the ticket using the email address we had on file for the domain name, so we attempted to verify their identity. The person stated they no longer had access to the email address we had on file, as they allowed the domain name to expire. Even if a domain name has expired, customers can access the client area using the email address and their password. However, this person didn't know the password for their client area. In most cases, we or the customer can reset their password and send the new password to the email address on file. However, this person did not have access to this email address, so a password reset was not a viable option.

As a result, our staff tried other methods of verifying this customer's identity. The customer was asked for the PIN he created when he set up the account; he couldn't provide it. The customer was asked for a PayPal transaction ID for any of the multiple payments he made to us; he wasn't able to provide a single one. We offered to call the phone number we had on file to verify his identity; the customer said the phone number no longer belonged to him.

The customer sent an unsolicited, low-resolution copy of a passport bearing the name of the owner of the account (we never received an image of him holding said passport). However, we did not request, nor do we accept, this method of verification. For one, digital copies of these types of documents are easy to forge. Secondly, we rarely ever meet our customers in person, so a photo ID is pretty much useless, especially when we have several other verification methods we employ.

Our next step would have been to try to verify this person's identity via the post, but we never heard back from him after our last reply.

Unfortunately, social engineering to gain acess to domains and websites is quite common in the web hosting industry, and many companies, and consequently their customers, fall victim to people who use a variety of methods to obtain account details. We do our best to protect our customers, as we realise how important their websites and domain names are to them. For the last 9 years, our verification methods have helped ensure the safety of our customers' account details; while some people may find these methods strict or frustrating, we only ask for information a legitimate customers should be able to provide.

Regards,
Caitlin McAuliffe
Co-Managing Director
Evohosting Ltd.

Marketing representative (caitlin@evohosting.co.uk, ).

99 out of 111 users found this review to be helpful!

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