eVerity negative review #15220 by S Smithson (webreporter@i...)
eVerity got a negative review on
S Smithson ( webreporter@i... )
I had been with this host for almost two years. Started out wonderful, but over the last months the service/uptime has been poor, access to site has been sporadic at best, and support via the support ticket system (only way you can contact them) is virtually non-existent.
No, Everity hosting is NOT reliable.
The owner, James H., used to answer the support tickets within 24 hours; now, you're lucky if you get answered at all. This may not be a problem if you never need support, but when your sites go down, you can't access your cpanel, your email stops working, and/or you can't get into Everity's ticket system because THEY are down, then it becomes an emergency issue... to which there is no response - your tickets (if you are able to submit one), go unanswered. I actually have several tickets open (two that were High-Priority/Emergency), that are still open and not responded to. No, this type of conduct by a host is most definitely NOT definable as "reliable".
There is also NO alternative method in which to contact this host; so, other than the ticket system, in case of their website and/or ticket system being down (or malfunctioning, as it has many times), you are simply unable to contact them. And if like me, you have a reseller account (or other customers relying on your service), of course your reputation will look bad as well. It's a very helpless feeling when you can't do anything to get your customers sites back up, and Everity won't answer support tickets. :-(
After this bad experience, I would strongly suggest others choose another host. Having an alternate method to contact your host in case of their site being down is critical... a phone number, an email address, or something.
Because the issues I experienced were becoming so frequent with no response or resolution from Everity, I cancelled my service with them and moved all my domains and customer accounts elsewhere.
Prices are only a good deal if you have the uptime & support... otherwise it's worthless. People make the mistake of going with a "cheap" host - this gets you nothing but problems in the long run.
I actually left this host with several months remaining on my pre-paid account. I believed that I needed to get out while my data was still retrievable. Although I asked for a refund on my accounts (plus I had an existing credit with them also), I have not yet been responded to nor have my accounts been closed (although I have since moved to a new host and removed my files off Everity's servers).
This is basically a one-man show, who (in my opinion) is getting tired of the hosting business. This is indicated by his not responding to the tickets in the support system... and because this is the only method his customers have been provided with, it MUST be addressed in a timely manner - it has not. A good host also provides an alternative method of contact; this host does not, even though it has been suggested many times. It is my recommendation that customers pass on this host, and look for another host that offers better support and uptime.
I would not recommend this host to others based on the poor performance over the last few months - it has been going downhill overall, with no expectation of better performance or improvement in the future.
No, Everity hosting is NOT reliable.
The owner, James H., used to answer the support tickets within 24 hours; now, you're lucky if you get answered at all. This may not be a problem if you never need support, but when your sites go down, you can't access your cpanel, your email stops working, and/or you can't get into Everity's ticket system because THEY are down, then it becomes an emergency issue... to which there is no response - your tickets (if you are able to submit one), go unanswered. I actually have several tickets open (two that were High-Priority/Emergency), that are still open and not responded to. No, this type of conduct by a host is most definitely NOT definable as "reliable".
There is also NO alternative method in which to contact this host; so, other than the ticket system, in case of their website and/or ticket system being down (or malfunctioning, as it has many times), you are simply unable to contact them. And if like me, you have a reseller account (or other customers relying on your service), of course your reputation will look bad as well. It's a very helpless feeling when you can't do anything to get your customers sites back up, and Everity won't answer support tickets. :-(
After this bad experience, I would strongly suggest others choose another host. Having an alternate method to contact your host in case of their site being down is critical... a phone number, an email address, or something.
Because the issues I experienced were becoming so frequent with no response or resolution from Everity, I cancelled my service with them and moved all my domains and customer accounts elsewhere.
Prices are only a good deal if you have the uptime & support... otherwise it's worthless. People make the mistake of going with a "cheap" host - this gets you nothing but problems in the long run.
I actually left this host with several months remaining on my pre-paid account. I believed that I needed to get out while my data was still retrievable. Although I asked for a refund on my accounts (plus I had an existing credit with them also), I have not yet been responded to nor have my accounts been closed (although I have since moved to a new host and removed my files off Everity's servers).
This is basically a one-man show, who (in my opinion) is getting tired of the hosting business. This is indicated by his not responding to the tickets in the support system... and because this is the only method his customers have been provided with, it MUST be addressed in a timely manner - it has not. A good host also provides an alternative method of contact; this host does not, even though it has been suggested many times. It is my recommendation that customers pass on this host, and look for another host that offers better support and uptime.
I would not recommend this host to others based on the poor performance over the last few months - it has been going downhill overall, with no expectation of better performance or improvement in the future.
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