Blue Domino negative review #12542 by CJM (mont7071@y...) on Sep 2010


Blue Domino got a negative review on
Blue Domino
10 Corporate Drive, Suite #300
Burlington , MA 01803
US
☎ Phone 800.480.0641

bluedomino.com is inactive, but is redirected to web.com
Customer review #12542
1/10
CJM ( mont7071@y... )
Time Hosted over 3 years
Global rating
Customer Relation
Control Panel
Blue Domino is notorious for performing software "upgrades" that break all custom CNAMES their customer use, causing e-commerce sites to fail with no advance notice. They do these "upgrades" after-hours, so that their techs are not around to address the issue, and what should be a simple 30 second fix results in 12 hours of expensive downtime. Our e-commerce site has gone down 3 times this year because they keep deleting all CNAMES every time they make a software change, and they never warn their customers ahead of time.

To add insult to injury, the BlueDomino Hosting LiveChat support may be staffed by the dumbest people possible. They typically have no idea what is going on, and even the simplest request results in "this is a serious issue, we must escalate it, somebody will contact you in 48 hours" rather than JUST FIXING THE PROBLEM! the majority of the time, these "escalations" take 3 days to do a 2-minute fix.

Stay far away from Blue Domino if you want decent tech support, or are running any kind of e-commerce site, they are very poorly managed, and blame all their problems on unexpected "glitches"

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