Atlantech Online review #19797 by Joonyoung Park (jpark@p...) on 2012


Atlantech Online got a positive review on
Atlantech Online
1010 Wayne Ave, Ste 630
Silver Spring , MD 20910
US
☎ Phone +1 301 589 3060
📠 Fax +1 301 589 3936

atlantech.net is inactive webhosting company!
Customer review #19797
2.5/10
Joonyoung Park ( jpark@p... )
Time Hosted 2 to 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
atlantech.net is bad

Let me tell you this. We have been a "Royal" customer since 2005. This is the one of worst customer services I have ever had in my life. I can guarantee 100% without doubt. So, here is the story. We had planned to move another location for our office, and we talked with customer sale rep. a couple of times it's ok to move without no extra charges. The customer sales rep. said "YES" with no hesitation. After we contracted the service with 3 years, and we're now planning to move another location. When I contact Atlantech, the sales rep. changed his words with some other reasons for protecting his ass. No his saying that since Atlantech is contracted with another service vendor which is "Level 3" company, Atlantech have to charge per line with $100 to transfer the T1 lines (7 bonded lines)! What a surprise!! :( Even worse, he says that it is not one time fee, but it's a monthly charge with extra $700.00 that currently we paying around $1700.00 for the service. This is a kind of penalty for the contract. If we switch another vendor, the remaining service charge increase with 25% and 50% per each year even though we are not using the service. I think this group is a gang of mafia to threat customers as slaves. This makes me pissed off every time that I contact with them.

Rate of service
Price: 1 of 5
customer support: 1 of 5
features: 2 of 5
uptime: 4 of 5

Overall review: 1.5 of 5

If you can away from this service, I highly recommend to do so. Seriously... BTW, this is a piece of ice burg as a bad service. If you ask additional information, I have more to say without hesitation.

Thank you,

59 out of 68 users found this review to be helpful!

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