Apollo Hosting negative review #6982 by Aaron Chandler - (aaron@w...)
Apollo Hosting got a negative review on
Apollo Hosting
apollohosting.com is inactive, but is redirected to verio.com
2303 Ranch Rd 620 S, Ste 135-301
Austin , TX 78734 US
☎ Phone +1 512 261 1203
📧 registration@a...apollohosting.com is inactive, but is redirected to verio.com
Aaron Chandler - ( aaron@w... )
I agree with the previous posts - I have been with Apollo since July of 2003 - had a few problems here and there over the years, got one chat support tech fired because of what he typed to me, on record, but other than that, every time I did have an issue, it was resolved on chat, or if not, a quick response time on a trouble ticket. Since the move and new company takeover, if it were possible to get any WORSE I do not know how they could. In the past 45 days, by websites have been offline for almost 30 (ones I don't use actively for the most part). Email has had issue, but up for the most part. Anytime I go into my account and change ANYTHING, it causes something to break, hit strange memory limits that only the most senior level tech seems to know about, and it takes days to get though the multi layer support to reach someone at that level.
The chat support, only marginally useful in the past, now has become a complete waste of time. They answer every question with a "Sorry for the inconvenience" and when pushed to answer a direct question, just say "Thank you for contact us, is there anything I can help you with?" over and over.
The trouble ticket board is useless too - like the other posters, they hide most of there tech chat so any updated you get (and they are few and far between) just says 'General Comment " with no details. Not to mention it takes 24-72 hours on each back and forth... Not acceptable.
Once I call the phone support, and after waiting and simply demanding to take to a senior level tech (who apparently normally don't like to get on the phone) a gruff, not to happy fellow came on the line and had my issue (the issue of the moment anyway) resolved in two seconds VS waiting two days on the ticket system. But the same issue came up again the next day, and has now been pending for 2+ weeks.
I was told by the old tech team, before the transfer, that my account was so aged (7+ years!) that they could not upgrade my Linix, PHP, SQL systems past a certain point without creating a whole new account. I suspect that many of these issues are from older legacy accounts like mine, but they seem to have to interest, or ability to resolve them.
Mr Tamara Field, the former CEO of the pre-merger company, had setup a decent company that ran fairly well - better than most in the field I think. The day she left, is the day this company Died - it will not survey long in it's new form with customer service like that. How long would any of us keep a cell phone that would never make a phone call? The cost and expense of move 50+ domain names and 100 emails account, not to mention databases, scripting etc... is daunting, but when compared to time and lost revenue of this kind of downtime, it does not seem like such a big task...
If you read this Apollo Hosting - read my support tickets, starting with #6317461 and CONTACT ME LIKE I AM ASKING YOU TO!
New customers considering Apollo: STAY AWAY
Existing Customers: Pray you do not have any problems or downtime, and if you do, port your sites to another company - you'll spend the less $'s in lost time and revenue waiting for the to fix your problems than the move will cost - trust me - at this point I VERY much know that...
The chat support, only marginally useful in the past, now has become a complete waste of time. They answer every question with a "Sorry for the inconvenience" and when pushed to answer a direct question, just say "Thank you for contact us, is there anything I can help you with?" over and over.
The trouble ticket board is useless too - like the other posters, they hide most of there tech chat so any updated you get (and they are few and far between) just says 'General Comment " with no details. Not to mention it takes 24-72 hours on each back and forth... Not acceptable.
Once I call the phone support, and after waiting and simply demanding to take to a senior level tech (who apparently normally don't like to get on the phone) a gruff, not to happy fellow came on the line and had my issue (the issue of the moment anyway) resolved in two seconds VS waiting two days on the ticket system. But the same issue came up again the next day, and has now been pending for 2+ weeks.
I was told by the old tech team, before the transfer, that my account was so aged (7+ years!) that they could not upgrade my Linix, PHP, SQL systems past a certain point without creating a whole new account. I suspect that many of these issues are from older legacy accounts like mine, but they seem to have to interest, or ability to resolve them.
Mr Tamara Field, the former CEO of the pre-merger company, had setup a decent company that ran fairly well - better than most in the field I think. The day she left, is the day this company Died - it will not survey long in it's new form with customer service like that. How long would any of us keep a cell phone that would never make a phone call? The cost and expense of move 50+ domain names and 100 emails account, not to mention databases, scripting etc... is daunting, but when compared to time and lost revenue of this kind of downtime, it does not seem like such a big task...
If you read this Apollo Hosting - read my support tickets, starting with #6317461 and CONTACT ME LIKE I AM ASKING YOU TO!
New customers considering Apollo: STAY AWAY
Existing Customers: Pray you do not have any problems or downtime, and if you do, port your sites to another company - you'll spend the less $'s in lost time and revenue waiting for the to fix your problems than the move will cost - trust me - at this point I VERY much know that...
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