1&1 IONOS negative review #22136 by th3bill (billrx561@g...) on 2013
1&1 IONOS got a negative review on
th3bill ( billrx561@g... )
garbage service
Ok. I joined 1and1 web hosting 12/10/12 to host android work that I do on xda-developers.com but wanted the flexibility to be my own admin and delete stuff I didn't want on there. I paid for the basic package, which I think was like $10.00 for 3 months. I then went to add another domain name and ended up being charged for a business package $30.00 for 3 months...less than 2 hours after my first purchase. I bought my domains, set up my pages, and was on my way. I moved much of my work to the site. I added in google adsense ads into the site recently to get some small revenue from the work I do. This morning at 12:30, I went to check my site, and VOILA...it's down. Now, I know I wasn't overtaxing their servers (70,000 hits in 3 weeks is NOT extreme in my opinion). So, I called tech support. I was told that my account had been locked due to malware and that I would need to contact their security department to get it fixed. I was given a phone number. I called the number I was given, and lo and behold, it's the advertising department, and it's only open 7am-7pm m-f! So, now, I am down over a weekend...the busiest days for my development and release schedule with no site, and no way to fix it. I call back just thinking that perhaps it was a mistake. Nope...it was exactly as I thought...I have to wait until Monday to get my site back up. When I asked why I wasn't contacted, I was informed that supposedly, they had sent me an e-mail at 7:30pm last night (30 minutes after security dept closes!). I was told that if I had responded to the e-mail, that it might be taken care of sooner. When I explained to the tech support guy that the TIME he told me the e-mail was sent was 30 minutes after close and to explain how they would fix it after closing, he couldn't give me an answer other than "that's why you will need to call them Monday morning". I have yet to receive a single e-mail from them about this whatsoever. I have no idea what is going on or what they are trying to pull, but it's really crappy customer service to cancel someone's account with no notification.
Ok. I joined 1and1 web hosting 12/10/12 to host android work that I do on xda-developers.com but wanted the flexibility to be my own admin and delete stuff I didn't want on there. I paid for the basic package, which I think was like $10.00 for 3 months. I then went to add another domain name and ended up being charged for a business package $30.00 for 3 months...less than 2 hours after my first purchase. I bought my domains, set up my pages, and was on my way. I moved much of my work to the site. I added in google adsense ads into the site recently to get some small revenue from the work I do. This morning at 12:30, I went to check my site, and VOILA...it's down. Now, I know I wasn't overtaxing their servers (70,000 hits in 3 weeks is NOT extreme in my opinion). So, I called tech support. I was told that my account had been locked due to malware and that I would need to contact their security department to get it fixed. I was given a phone number. I called the number I was given, and lo and behold, it's the advertising department, and it's only open 7am-7pm m-f! So, now, I am down over a weekend...the busiest days for my development and release schedule with no site, and no way to fix it. I call back just thinking that perhaps it was a mistake. Nope...it was exactly as I thought...I have to wait until Monday to get my site back up. When I asked why I wasn't contacted, I was informed that supposedly, they had sent me an e-mail at 7:30pm last night (30 minutes after security dept closes!). I was told that if I had responded to the e-mail, that it might be taken care of sooner. When I explained to the tech support guy that the TIME he told me the e-mail was sent was 30 minutes after close and to explain how they would fix it after closing, he couldn't give me an answer other than "that's why you will need to call them Monday morning". I have yet to receive a single e-mail from them about this whatsoever. I have no idea what is going on or what they are trying to pull, but it's really crappy customer service to cancel someone's account with no notification.
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