1&1 IONOS negative review #19832 by cmarunde (chuckmarunde@g...)


1&1 IONOS got a negative review on
ionos.com
1&1 IONOS
701 Lee Road, Suite 300
Chesterbrook , PA 19087
US
☎ Phone 1-484-254-5555
Customer review #19832
1/10
cmarunde ( chuckmarunde@g... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
1and1.com has horrible customer service.

I've been using 1and1.com to host a few websites for about 5 years now, and just a heads up for all of you who are looking for a good host, this has been a nightmare for me. Not only is website builder extremely quirky and inconsistent and full of program glitches, but even worse the tech support is the worst of any tech support I have worked with since my first website in 1995. 100% of the tech support folks speak English as a second language, and they typically don't understand what you are saying very well. Even simple discussions demonstrate that they do not understand. They repeat things many times, and you will spend 20 minutes and get absolutely nowhere. If this happened to me once or even half a dozen times in 5 years, I would just pass it off as life, but this has happened to me probably over 100 times in 5 years. Yes, I know, I am extremely patient and gentle in working with non-English speaking techs, but I've really had it with the nonsense, the glitchy programs, the horrendous customer support. I've tried to talk to supervisors, but after being on hold for an eternity, I'm always told that the supervisors are busy. This is 1and1.com folks. This is not an isolated experience. This has been my experience for 5 years with multiple websites. Unfortunately, my main website cannot be transferred to any other company, because no one will accept a website built with that glitchy website builder program. My strong recommendation is never use 1and1.com. You will be truly frustrated and sorry like I am, and then you won't be able to move your website like me

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