1&1 IONOS negative review #19250 by Morgan Bryan (morgan.bryan@d...)


1&1 IONOS got a negative review on
ionos.com
1&1 IONOS
701 Lee Road, Suite 300
Chesterbrook , PA 19087
US
☎ Phone 1-484-254-5555
Customer review #19250
1/10
Morgan Bryan ( morgan.bryan@d... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Poor and getting worse

I have been with 1and1 for many years and they used to be a great hosting service. I think they were taken over a couple of years back and the quality of service has been in rapid decline ever since. They are reaching new lows.

Amongst my grievances are:
- The spam systems is pitiful and when you ring to complain they suggest that the mails you get for online doctorates and vialis are normal email newslettert that you have signed up for.
- The online dashboard is a collection of bits some good and some bad but there isn't a connected overview of the parts you would need. For example the managing domains interface in less than intuitive.
- Customer support. Forget email by the time it has been answered you could have learnt to programme, hacked the system and fixed it yourself. Recently I rang support as the webmail system was down. It was mainly engaged but when I did get through I was either hung up on (can you imagine how annoying this is?) or the operative just puts the phone down on the desk. I can hear the buzz of the call centre in the background and continue to request the agent picks up the phone. Eventually after many minutes they put the phone on mute. What an absolute disgrace!!!
- Corrupted files. I have noticed that after some time music files become corrupted (usually truncated) and I have to reload them up to my storage

I can't suggest an alternative - yet! - so don't know the answer but think very carefull before going with 1and1. I am certainly looking for an alternative hosting provider.

94 out of 95 users found this review to be helpful!

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