1&1 IONOS negative review #1746 by Dessie (dessie_str@y...) on 2007
1&1 IONOS got a negative review on
Dessie ( dessie_str@y... )
I should have done some research before I moved my web site to 1&1...HUGE MISTAKE!!!! They trick you with low prices....Yes, unbelievably low - but when you get to the menues - 85% of the buttons are greyed out ( not accessible) because you will have to pay more...and more....and more....to get access to the basic ones at least... Then, customer service....There are no words to explain that...Horrible is probably close...but it is worse than that. My first week, I had to call them over 10 times...Because every time I called I was hung up on...But, I called their office in Chesterbrook ( I somehow managed to find the number) and my problem was solved within an hour. Do you know why? - Because I live in the area and I wanted to visit their office to take care of the problem on the spot. Well, apparently they did not want my resence - so , my issue was given the proper attention. After only a week, I started having problems again. I realize now that these problem could have been avoided had I read these testimonials beforehand...BUT....After a little over a month of nerve racking communication with non-English speaking individuals who call themselves Customer Support I decided to move away... This was 2 months ago. They still hold my domain hostage. I have called, e-mailed, e-mailed, called, etc. To no avail. Next week I am going to visit their office. I hope I would get my domain back. MY ADVICE IS - PLEASE, DO YOUR HOMEWORK AND READ, NOT ONLY THIS SITE, DO SOME RESEARCH ON THIS COMPANY - THEY ARE NOTORIOUS FOR BAD BAD SERVICE AND TRICKY LOW PRICES. SPEND A COUPLE OF DOLLARS MORE AND GO SOME PLACE ELSE. DO NOT EVEN CONSIDER THIS COMPANY FOR BUSINESS OR YOU ARE CONDEMNED TO FAILURE...
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