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WebNames review

5 user reviews, 0 support responses, 1 testimonial, 0 products, 0 promotions, 5 social accounts, 36130 domains, 30272 hosted, Alexa #207748, listed 2006 (#3390)

Most Recent Customer Reviews

-anonymous- (-no email-)
Time Hosted: 2 to 3 years
Global rating
Do not host with Webnames.ca, they have very bad customer service. I ask for help and he said he will get back to me later on today. I called Webname.ca back the next day. He said his helper is off for 2 months and he started to complaint about that I move around in my account too much. Which I didn't, I called in not more than 5 times in 2 to 3 years. They gave terrible service. DO NOT HOST with them. You will regret.
65 out of 70 users found this review to be helpful!
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-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Control Panel
Oh wow, my email is down again. Also the clunkiest UI known to man. As soon as I can I'll be going with someone else but moving over my domain and potentially being without my business email I just can't do.
96 out of 105 users found this review to be helpful!
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Z (zeeshan.sumar@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
DO NOT host anything with webnames. They're customer support is terrible - no 24/7 support. So, if you have an issue on Friday evening - good luck because you're waiting until Monday morning to get it resolved. And even then, if the right specialist isn't in the office you're waiting another few hours until they get in. God forbid they call them on their cell phone and find out how to make the necessary changes.

Please take my advice - they've dropped the ball on more than one occasion. Go with a bigger operation that provides 24/7 support. You'll likely get better pricing too.
103 out of 111 users found this review to be helpful!
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Overview

Services: Web HostingDomain Registration

About WebNames

Webnames.ca is Canada's original domain registrar and a one-stop convenience for the online needs of individuals, small businesses, nonprofit organizations and corporations.

Canadian owned and operated since 2000, Webnames.ca began as a spin-off from the Internet pioneers who founded the .CA country code in 1987. We have registered hundreds of thousands of domain names, host thousands of websites and manage domain portfolios for many of Canada's Fortune 500 through our Corporate Services division, including Yellow Pages Group, CanWest Global, ING, Canadian Tire and many others.

Our mission is to connect clients with the tools they require to create, protect and promote their online presence. Our bilingual customer support team is the heart of our company and the foundation of our relationship with you. In addition to being the best and the brightest, our team is passionate about customer service.

In an industry geared for self-serve, Webnames.ca takes a very different approach. Our telephone response times average under 30 seconds to talk to a live person. If you don't understand something, we will explain it. If there is a problem, we will resolve it. We strive to be more than a great service provider, but "an ally on the Web" to all our customers. Our difference is that we support our customers above and beyond their use of our products. We are committed to helping our customers achieve their online goals by providing information, recommendations and resources about all things Internet. [Read about our values]

Our high-touch service is complemented by advanced domain management tools and leading-edge systems. Every domain includes unlimited toll free technical support and free services such as domain forwarding, parking, email channeling and metatag tools to drive traffic and help you get found online.

We realize that excellence is not measured by business success alone. Webnames.ca strives to make a positive impact in the community by supporting local organizations and charitable initiatives. We mentor, sponsor and participate on the boards of numerous nonprofit technology, small business and entrepreneurial organizations. We are furthermore committed to reducing waste and energy consumption in our daily activities.

So whether you are an individual registering your first domain name, a small business launching a new website or an international organization with thousands of domains to manage, you can trust Webnames.ca to do it right.



Webnames.ca History

Webnames.ca was created from the original .CA registry at the University of British Columbia in the fall of 2000 by four partners, John Demco, Stephen Smith, Matthew Lane and Cybele Negris.

The most recognizable symbol of Canadian identity on the Internet, .CA was conceived in 1987 by John Demco, Computer Facilities Manager at UBC who had the foresight to protect a uniquely Canadian presence on the World Wide Web. Back in the old days - that is, before 2000 - all .CA domains were personally administered and registered on a voluntary basis by John in his UBC office, faxes stacked to the ceiling.

In an effort to free-up time for John Demco to work on the government mandated transition of .CA control and authority to CIRA (Canadian Internet Registration Agency) Stephen Smith - Webnames.ca's President and CEO, then working in Technology Transfer for UBC's University-Industry Liaison Office - proposed building automated systems and hiring students to help with the growing demand for .CA's. This was the call to action that brought together what would become the Webnames.ca team for the first time in the spring of 2000.

Cybele Negris, a management consultant for the UILO, came onboard to provide leadership in the area of operations, eventually becoming Webnames.ca's Chief Operating Officer. And soon thereafter Matthew Lane, Webnames.ca's Chief Technical Officer, was contracted to develop the first generation online registration system that have since developed into Webnames.ca's leading-edge systems. Along with an amazing group of UBC students hired by Steve to assist with .CA registrations and administration - some of whom are still with Webnames.ca today - this mix of talent and technology was the foundation of Canada’s most experienced domain registrar.

With John's foresight, what began in a cramped UBC office has since evolved into the current .CA landscape where 71% percent of Canadians prefer using .CA website services over all others because they know .CA is Canadian. A UBC spin-off company, Webnames.ca was incorporated on September 23, 2000 and has come a long way to become the company you know today. Over the last five years, extensive energy has been put into developing the industry’s most powerful and user-friendly online systems, as well as hiring the best customer and technical support representatives available. We are 100 percent Canadian owned and operated and our motto - Reliable ; Experienced ; Canadian - is also our guarantee.

Our Values
Webnames.ca Vision Statement

Webnames.ca and its team will strive to be the best domain name registrar and provider of Internet services.
Webnames.ca Mission Statement

To accomplish our Vision, our mission is to connect clients with the tools they require to create, protect, build and promote their online presence. We will consistently earn the trust and exceed the expectations of our customers by offering the best customer support in the industry, by offering value through industry leading products and services, and highly reliable systems that offer powerful functionality to all clients.

We emphasize the importance of integrity, community involvement and building a workplace which enriches the careers of our team while we ensure our profit and growth goals are met.
Core Purpose

Webnames.ca started as a spin-off of the original .CA registry in Canada. The vision from 1987 by John Demco was to secure an online identity for all Canadians. As an extension of this, Webnames.ca's purpose is now to be an "Ally on the Web" to help clients, everywhere, reach the full potential of their online presence.
Core Values

1. Amaze every customer with exceptional service.

To achieve this we will:

1. attract and retain people who are passionate about and believe in delivering an exceptional customer experience
2. provide continuous education and thorough training for our staff
3. listen to customers and give them what they want
4. continuously work on lowering response times while increasing the depth of responses to customers including providing useful and relevant resources and information even when it is not asked for

2. Always be improving (striving for excellence).

To achieve this we will:

1. hire people who have exceptional work ethic, are highly skilled in their area of specialty, who have a "whatever it takes" attitude to get the job done, who believe in constant improvement
2. offer industry leading products and services
3. budget for systems and technology improvements on a continuous basis
4. continuously review our processes to maximize efficiency, productivity and quality
5. build a great work environment of teamwork that also provides opportunity to recognize individual excellence and fosters the growth of employees through their career path

3. Make a positive difference.

To achieve this we will:

1. contribute financially and participate in charitable organizations and events
2. participate on the boards of entrepreneurial, governmental and other organizations
3. offer a program that provides charitable organizations with a discount on products & services
4. encourage staff to volunteer and contribute in their communities and support green initiatives

webnames.ca Cover
Website research for WebNames on March 10, 2006 by WebHostingTop

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Web stats

Owner: WEBNAMES (TM), UBC Research Enterprises Ltd, Webnames
Web Site Title: Access Denied
Website Description: Webnames.ca is Canada’s original .CA registrar and is a one-stop shopping venue for domain names, hosting, email, web design, SSL certificates and more.
Targeting: Canada
Statistics
Site in business since:
Links to the site: 219
Details for https://www.webnames.ca/denied.aspx
Website DNS: ns1.webnames.ca => 209.15.37.2 ( Toronto ) / Webnames.ca Inc.
ns2.webnames.ca => 169.54.80.84 ( Montreal ) / SoftLayer Technologies Inc. - softlayer.com
ns3.webnames.ca => 158.85.83.244 ( Toronto ) / SoftLayer Technologies Inc. - softlayer.com
MX::smtp.webnames.ca => 209.15.37.20 ( Toronto ) / Webnames.ca Inc.
Server Software: Microsoft-IIS/8.0|ASP.NET
Website IP: 209.15.37.7
IP Location Country/State/City: Canada / Ontario / Toronto - see top providers in Canada, Ontario
ISP Name / ISP URL: Webnames.ca Inc. / webnames.ca
1
  Google+ Shares Count: 0

TestimonialsCustomer testimonials

For the past 8 years I have dealt with a wide range of Hosting Companies and Registrars. Webnames.ca quickly became my vendor of choice for all domain related services based on their top-notch customer service and excellent domain management interface. I migrate all of my customers' domains to Webnames as a matter of course now and though I have reseller status which grants me lower pricing, I don't markup the costs to my clients. The cheap/discount hosting companies cannot compete with the value I get from the thorough and supportive customer service team at Webnames.ca. These people are the professionals you want on your team.
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News

Webnames.ca Moves To New Office - To accommodate its growth, one of Canada's oldest domain registrars, Webnames.ca (www.webnames.ca), has moved to a new location in Vancouver's historic Gastown district, which is also the technology hub of the city.
Created in 1987 by John Demco, one of the Internet pioneers who founded the ".CA" domain, Webnames.ca is entirely Canadian owned and operated. Domain registration and corporate domain name management aside, Webnames.ca offers a growing list of Internet services including shared hosting starting at $6.25 Canadian per month and web design services.
"Our objective for 2009 is to continue to enrich our product offerings, maintain superior levels of customer service and uphold our Better Business Bureau 'A+' rating," Webnames.ca president and chief executive officer Stephen Smith said in a statement.
Along with the move, Webnames.ca was able to donate its spare computer equipment to FreeGeek (www.freegeek.ca), the Canadian branch of a non-profit computer re-use and recycling ... [search all webnames.ca news]

Social Networks

https://www.linkedin.com/company/webnames-ca
About: Webnames.ca is Canada’s original domain registrar and a leading provider of online solutions in Canada. Founded in 2000 by the original pioneer of Canadian Internet, Webnames.ca is 100% Canadian owned and operated, providing online solutions to individuals, small – medium enterprises, non-profit organizations and charities. In addition to their already impressive domain portfolio, Webnames.ca also manages the portfolios of many of Canada’s Fortune 500 companies including, the Yellow Pages Group, CanWest Global, ING, Canadian Tire and many others.

At Webnames.ca, we believe in focusing on you and your needs to connect you with the tools your business needs to build, protect and promote your online presence. In an industry geared for self-serve, we take a very different approach to help our customers. Our average telephone response time is under 30 second and we ensure that you are able to talk to a live person. If you don’t understand something, we will explain it. If there is a [...]
Webnames.ca (est. 2000) is a Privately Held entity having 173 followers on LinkedIn and 11-50 employees, industry Internet.
https://plus.google.com/+WebnamesCa (Inactive) See recent Google Plus Posts:
- The latest list of To Be Released domains is now available! Some of the great domains on the list are: bxr.ca, canadianfacts.ca, financialbook.ca and .CA Domains To Be Released Picks for January 8th, 2015
- Confused about which new domain extension to get for your #business? Let us help: http://ow.ly/DeyC7 How to find the perfect domain extension in 3 easy steps
- Is good web design enough for websites? http://ow.ly/Dey8b Good websites - Having the best website design is not enough
WebNames Blog  Using Wordpress version 4.9.8. Blog added on 2011 Oct, with total 170 articles, language en-US. See recent blogs summary posts:
- Start your next chapter online with .PAGE | pre-order today - Turn the .PAGE with a Fresh New Domain Google Registry's .PAGE domain will be launching in a few short weeks and it's a great choice for anyone wanting to create a new website online. Read more on
- .CHARITY Domain Name | Available Now at Webnames.ca - Introducing .CHARITY, the domain extension for organizations that have a mandate to do good Raising awareness and fundraising can be a challenge for registered charitable organizations and ...
- Introducing Webnames Refer a Friend | Share a Discount, Get a Discount - We're always thrilled when happy customers refer people to Webnames.ca. Now we're giving those customers, and their friends, a little something back with our new Referral Program. How It Works Read

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ReviewsCustomer Ratings

The quick stats of WebNames profile shows a note average of 3.6 out of 10, counting 5 opinions. (few listed on the top of the page)
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Sumio (sumio.kiyooka@g...)
Time Hosted: 6 mo. to 1 year
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Used webnames.ca to host a karate website. Choose them because they offered linux servers with a login shell. Things worked great until one day all shell access was cut off with no warning.

After contacting them they said it was done for security reasons and nothing else could be done. Considering that I choose them initially for shell access this was not cool. Choose another provider after that.

While being with them their uptime seemed okay.
103 out of 106 users found this review to be helpful!
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Tamara (tamara@s...)
Time Hosted: over 3 years
Global rating
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As a reseller I have clients on a variety of plans with Webnames and all have been reliable, professionally adminstrated and easy to manage. They are a rock solid hosting company and provider of all domain services for .CA, .COM and more.
93 out of 103 users found this review to be helpful!
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