WebCentral review

16 user reviews, 0 support responses, 0 testimonials, 0 products, 0 promotions, 3 social accounts, 7400 domains, Alexa #443926, listed 2006 (#3489)

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: 1 to 2 years
Global rating
Archaic invoicing system that sends a 'snail mail'copy. Not sure what's wrong with the 90's email technology!?!? "mission control" panel is confusing and limited. IT support is powerless and at times useless - Account team incredibly arrogant, which is to be expected these days by a company that gets too big for it's boots!. Strongly recommend another provider that is willing to provide 'service'!
-anonymous- (aladdin.abdulhalim@g...) / pngedge.com
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Poor overall service
We are moving away from this service provider. They were notified several times through the last 8 months that we were not satisfied about their service, and no one bothered to check.
poor customer service, zero business orientaiton for the staff. We couldnt establish trust relationship with them, frequent outages and performance issues, hard to reach their support, respoonse time is not realistic.

Above all their platform is not user friendly at all, for example for mail hostings, users have no interface to change their own passwords!!

Overall,I wouldnt recommend their service at all.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
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Their level of service has dropped so much I can't believe it! Being transferred to a call center where you cannot here the support personal is amazing
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webcentral.com.au logo!

Overview

Services: Web HostingDomain Registration

About WebCentral

WebCentral is Australia's largest web and application hosting company, providing hosting and email services to companies of all sizes in the Asia Pacific region.

Founded in 1997, the company offers feature-rich, affordable online products for small and medium businesses. WebCentral's services include web site hosting, domain names, premium email, online marketing and e-commerce solutions. As customers' online needs grow over time, WebCentral has flexible, modular services to assist with scalability.

Web Central also provides managed solutions for corporate, government and enterprise clients with business-critical web applications. These clients typically have advanced security, performance, scalability or infrastructure requirements.

Multiple Channels

In addition to its own direct customer base, WebCentral provides wholesale web hosting and email services to the majority of Australia's Tier 1 & Tier 2 telecommunications companies, including OzEmail and Commander. The company also has an active reseller program which is instrumental in driving growth and reducing customer churn.
Financially Strong, Listed Parent

WebCentral is financially stable, exhibiting strong revenue growth and profitability. In September 2006 WebCentral became 100% owned by ASX-listed Melbourne IT Limited (ASX:MLB).
Award-Winning

WebCentral is not only Australia's largest web and application hosting company, we're the best! In 2003, 2004 and 2005, we have been globally recognised as the Microsoft® Hosting Partner of the Year. WebCentral was also ranked 4th in the 2003 BRW Fast 100.

Why Choose WebCentral?

If your company's web site or online application is important to you, then you'll want nothing less than WebCentral's world-class hosting services. Here's just a couple of reasons why you should trust your web site to Australia's largest web hosting company:
#1 in Support
Web Central Hosting #1 in Support

* Free 24x7 phone and online technical support†
* All customers receive access to their own unique Mission Control panel - Your free online tool for managing your web site, email accounts and contact details at your convenience
* Fast account creation - When you sign up for any of our hosting plans, we provide you with a temporary domain name that allows you to upload your web site and have it viewable on the internet almost immediately!
* WebCentral was awarded 'Best Overall' in internet.au magazine's inaugural hosting industry review conducted in June 2003
* We are proud of the quality of our technical support and our aim is to respond to all support requests within two hours

Speed, Reliability, Performance
WebCentral Hosting for Speed, Reliability, Performance

* The combination of Windows Server 2003 and IIS6 provides all our shared Windows web hosting customers with the best in performance, stability and security
* We maintain multiple, large-scale connections to the internet, which helps to ensure optimum performance and fast access by visitors to your web site all the time
* Regular offsite backups, combined with emergency standby servers, provide our customers with confidence that should the unexpected occur, we have systems in place to help to get your website or application back online as soon as possible

World-Class Infrastructure & Network Redundancy
World Class Infrastructure and Network Redundancy Web Hosting Provider

* We manage our own telecommunications-grade data centres in Australia, which are staffed 24x7 and utilise state-of-the-art monitoring systems to ensure optimal performance and swift identification of any hosting related issues that may arise
* Our network of multiple, redundant 100 and 1,000 Mbps links to all Tier 1 internet providers help to ensure that your web site is always available to visitors even in the event of an individual link failure, as all traffic is automatically redirected through the other active links
* Web Central's data centres are protected by multiple layers of sophisticated physical, technical and biometric security measures

A Wealth of Experience in the Internet Sphere

* WebCentral was established in 1997, and has grown to become Australia's largest and most experienced web hosting company
* We employ more than 200 experienced and dedicated staff
* For three years in a row, WebCentral has been globally recognised as the Microsoft® Hosting Partner of the Year:
o 2005 Hosting Service Provider of the Year (Asia Pacific)*
o 2004 Global Hosting Service Provider of the Year
o 2003 Hosting Partner of the Year (Asia Pacific)
* This award was only presented on a regional basis in 2005

Extensive Range of Products & Services

* Affordable, feature-rich web hosting plans for small and medium businesses
* Our extensive product range provides you with the assurance that should your needs increase, we have the flexibility to grow with you
* WebCentral can also supply a large range of complementary products and services to help you make the most of your business' online presence
* For larger corporations and enterprises, WebCentral is able to offer a range of both fully-managed and customer-managed dedicated server solutions
Website research for WebCentral on May 2, 2006 by WebHostingTop

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Plans

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Marketing information is managed by domainadmin@w... [login] Claim this businessCreate a free account to manage webcentral.com.au listing!

Web stats

Details for https://www.webcentral.com.au/
Website DNS: wic001n.server-dns.com.au => 203.147.142.1 ( Brisbane ) / WebCentral Pty Ltd
bne001n.server-dns.com => 203.147.241.3 ( Brisbane ) / WebCentral Pty Ltd
sjc001n.server-dns-us.com => 203.27.226.35 ( Brisbane ) / WebCentral Pty Ltd
MX::mx2.bne.server-mail.com => 203.147.156.194 ( Brisbane ) / WebCentral Pty Ltd
MX::mx1.bne.server-mail.com => 203.147.156.193 ( Brisbane ) / WebCentral Pty Ltd
Server Software: LiteSpeed
Website IP: 202.124.247.89
IP Location Country/State/City: Australia / New south wales / Ultimo - see top providers in Commonwealth Of Australia
ISP Name / ISP URL: WebCentral Pty Ltd / webcentral.com.au

Customer Testimonials

There are no user testimonials listed.

News / Press release

Melbourne IT Deploys Cloudmark - Messaging security provider Cloudmark Authority (cloudmark.com) announced on Friday it has been selected by Australian Web hosting provider Melbourne IT (melbourneit.com.au) to protect its email subscribers from messaging abuse.
Melbourne IT says that since deploying Cloudmark Authority through its WebCentral (webcentral.com.au) hosting brand, the amount of email-borne threats seeping into its customer inboxes has significantly decreased. The company adds that deploying Cloudmark Authority has
Australian Web Hosts Talk Merger - Australian-based domain registrar Melbourne IT (melbourneit.com.au) announced on Monday that it has entered into an agreement to buy Web hosting provider WebCentral (webcentral.com.au), which would bring together two of Australia's biggest domain and hosting companies.
Melbourne IT has been rising steadily on the Australian Stock Exchange over the last six months, while the WebCentral stock price has experienced a significant decline. Melbourne IT says this could be a strong motivating factor ...
WebCentral Sets ASP Focus - Australian Web hosting provider WebCentral (webcentral.com.au) reported its finances for the six-month period ending December last week, saying it expected to ride growth in hosted applications to an improved showing in the second half of its financial year.
The company reported that revenue grew during the period, from $28.7 million Australian, compared to $28.7 million in the same period a year ago. But net profit fell from $1.7 to $1.3 million during that same time.According to the ...
[search all webcentral.com.au news]

Social Networks

https://www.linkedin.com/company/melbourne-it
About: Melbourne IT (ASX: MLB) helps organizations of all sizes to successfully conduct business online. Our complete portfolio of Internet-based technology services drives business effectiveness and profitability for more than 400,000 customers.

The breadth of Melbourne IT’s offering extends from helping small businesses build an online presence through to designing and managing the complex web environments of large enterprises and governments.

Melbourne IT’s culture of integrity, innovation, collaboration and customer centricity has been built by more than 300 employees spread across Australasia and the United States.

Melbourne IT (est. 1998) is a Public Company entity having 7991 followers on LinkedIn and 201-500 employees, industry Internet.
https://plus.google.com/+webcentral
About: As one of Australia’s largest andmost experienced website hostingcompanies, we knowwhat it takes to make your website succeed online. We offer you affordable and feature-rich services thatinclude website hosting, domain names, premium email, search engine optimisation, socialmedia marketing, website [...]
WebCentral account is having 22 followers and 40 plus one count. Last activity on Mar 7, 2013. See recent Google Plus Posts:
- Did you know that videos have a 41% higher click-thru rate than plain text content? Here are some tips to help you get started Tips to create an online video that works for your business - WebCentral
- Design a #website that Google likes Design a website that Google likes - WebCentral
- Don't worry if you missed our webinar this morning for 'A beginner's guide to #SEO.' You can view the slides:
https://www.webcentral.com.au/blog/  (RSS error) Blog added on 2015 Sep, with total 13 articles, language en. See recent blogs summary posts:
- 7 time management tips for the holiday season - As jingle bells ring and the silly season gets into swing, breakfast events, parties and end-of-year wrap-ups start to take over our day-to-day working lives, making it difficult to manage time, ...
- The pros and cons of social media automation - Tools that allow you to automate your social media actions and save you time might sound like a dream come true, but if you want social media automation to work effectively for your business then you
- Keeping it professional on social media - Building a strong social presence for your business takes a lot of skill. Not only do you need to ensure you have plenty of stellar content to entice people to return, you also have to find that ...

Domains trend


WebCentral domain trend

ReviewsCustomer Ratings

The quick stats of WebCentral profile shows a note average of 1.8 out of 10, counting 16 opinions. (few listed on the top of the page)
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Dylan (dylan@b...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
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Abysmal support and customer service
Joined Webcentral because the price was reasonable, the product was what I needed and they were sizeable enough for me not to worry about downtime etc. We intended to base all our services (email, domain hosting, website, etc) with them but I never really got to find out if they could deliver on what they promised. After our experienced web designer gave up trying to load our new completed site onto webcentrals servers, I employed two other different companies to try and do the same thing. No luck with any over 6 months of attempts. With the third company I employed we decided to move away from Webcentral to a smaller provider who they had worked with before. New website up and running in 3 days.
Reasons for the failure: "mission control" panel was confusing and limited. IT support was powerless and at times useless - at best they were varied (if you call in the middle of the night you seem to get more competent staff). And finally - the abysmal customer service. I have been trying [read more...]
James C (-no email-)
Time Hosted: 1 to 2 years
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Disgraceful customer service
Warning!!!!!! Do not host your website with this company. We have been using webcentral for 18 months and they have absolutely appalling customer service. Wait times on hold are almost always minimum 40 minutes and when jobs are logged through mission control never actioned in a timely manner.
Terrible service and a complete lack of care for customers.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
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Cost
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I have been with Webcentral for a very long time. In the past 12 minths they have become the worts hosting company. They have a buggy control pannel. Very long wait times. You need to log multiple jobs to get the 1 little problem solved and their staff dont know anything anymore as all the good people are gone. Do not host with them.
Grainne (grainne@s...) / ssce
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Extremely poor customer service
Webcentral technical support and customer service is extremely poor. Waiting time is ridiculous and quality of assistance when you finally get some is limited.
bennett12@ozemail.com.au (bennett12@o...)
Time Hosted: 2 to 3 years
Global rating
Customer Relation
Avoid them at all costs
I registered several domains through WebCentral. Because of their appalling service, even in no-brainer area of yearly domain renewal, I requested transfer to another provider. WebCentral have provided invalid keys and are ignoring every request that they provide valid keys. I am contacting the Minister for Fair Trading to lobby for greater protection from dodgy web hosting companies and I will be provided WebCentral/Melbourne IT as the example. It is noteworthy that WebCental has no trouble getting in touch when it is in their interest to do so - for example, making sure months in advance they have a valid credit card number on file so they can charge you, but they have a very cavalier attitude toward you losing your domain name if you don't stay with them. Addditionally, they quoted me thirteen thousand dollars for a website I paid less then a a thousand for with another provider.
Luke (admin@t...) / freedomlaw.com.au
Time Hosted: 2 to 3 years
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webcentral.com.au sucks, worst control panel, worst features, worst support [...]
Possible the worst hosting company I have ever dealt with in the past 4 years. I own a website design company who deal with a lot of different client and different hosting accounts. I have dealt with back yard hosts and these guys are incredible compared to webcentral... The backend is completely useless, you cannot change anything, it all must be authorised by web central. The servers are out of date and they charge you for php version updates. The whole melbourneIT company is a massive bunch of scams, they are over priced and under featured. They charge double the price for domain name registration, hosting is a joke, no features, extra charge for everything.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
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Melbourne IT purchased WebCentral in 2006. At the time, WebCentral was Australia's largest (and most highly respected) webhosting company. Poor management from Melbourne IT soon lead to regular and extended major outages - most famously a major failure of their business-grade email system "Managed Exchange" running an aging version of Microsoft Exchange Server 2003 (still not upgraded as of 2011!) in 2009 lead to several days downtime for businesses around Australia. With all competent technical staff already having quit WebCentral, the remaining inexperienced tech staff took several days to even identify the problem. Senior management were silent, leaving junior customer service staff to answer the barrage of customer complaints. The outage caused thousands of SMB clients to churn to other webhosts. Dodging any and all responsibility, MelbourneIT's weaselly CTO laid the blame squarely with their SAN supplier IBM.
Phillip J Brian (phillipj@t...) / thingsofjapan.com.au
Time Hosted: 1 to 2 years
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webcentral.com.au is a ripoff with exceptionally bad customer support
Here are all the bad points...

- It takes over 24 hours for them to reply to an support request.
- Most of the time the support technicians don't have a clue about what they are saying.
- They overcharge clients for services which should be included with the hosting plans.

NOT WORTH THE TIME AND RISK!
Bruce Ferguson (inthebin@b...) / businessanalysis.com.au
Time Hosted: 1 to 2 years
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We are happy with the performance, service and overall professionalism of the organisation.

Much better then the small players who have wierd support and payment plans, and better then Telstra
Al (-no email-)
Time Hosted: over 3 years
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Features
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They must pay their staff peanuts because they are all monkeys. Problems are only solve temporariliy, after a very long time.
Jeff (djkwabee@h...)
Time Hosted: 1 to 3 months
Global rating
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NEVER GO WITH WEBCENTRAL!!!!!!!! THEY ARE VERY SNEAKY AND WILL LIE TO YOU. I LOST $500 OF MY HARD EARNED MONEY FROM THEM BECAUSE THEY REFUSED MY DECISION TO MIGRATE TO ANOTHER PROVIDER. DON'T GO WITH WEB CENTRAL! AVOID THEM AT ALL COST!!!!!!
Patrick McCarthy (bujin@k...)
Time Hosted: over 3 years
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Replied to by VS Customer from 121.208.164.55 on Tuesday 28-Apr-2009, 10:29 AM (Australia - Queensland - Brisbane)

After eleven years with Web Central [vs244045/vs237326], we've decided to close our account with you and take our business elsewhere. Frankly, I'm tired of second-class service and needing to Apologize to our clients for what amounts to incompetence on your behalf. Terribly disappointed with your deteriorated service, shockingly incompetent tech support and flimsy security, we can no longer promise a quality service to our members and clients. Your team is incapable of protecting our product from unwarranted intrusion and obviously do not consider us valuable enough to respond appropriately or in a timely manner to the many queries posted at Mission Control.

Patrick McCarthy
Claire Harris (info@f...)
Time Hosted: over 3 years
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Continual server malfunction. Server down for at least four days, website not working. Several times unable to receive emails as pop server down. Calls to IT support useless. One problem took six weeks to resolve due to poor staff communications. Today have experienced 6 phone calls to IT that remain unanswered. Not even a message on their answering machine to explain fault in system. Have called general line with same result. Dreadful customer service.

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