webafrica.co.za review

11 user reviews, 0 support responses, 0 testimonials, 8 products, 0 promotions, 5 social accounts, 907 domains, 4480 hosted, Alexa #77854, listed 2009 (#12969)

Most Recent Customer Reviews

-anonymous- (asea@i...)
Time Hosted: 3 to 6 months
Global rating
We got our LTE package from Webafrica. We run an online business and it is crucial for us to have a good internet connection. For the first month our internet was working fine, but then speeds just went down and down. I have already called and called and called over and over again to get this resolved. Every time I get told that there is nothing they can do it has been escalated to Cell C who is the provider. In the meanwhile we are paying for a service that we are not receiving. The ads I see of "effing fast" is effing ****ing me off more and more. We are supposed to get up to 50Mbps but constant speed tests never puts us over 2Mbps. Also our downloads fail and pages sometimes do not load. If I had a client that told me that their internet is crucial to the running of their business and called me day in and day out, I think I would give them updates as to what is happening and I would get on the phone and call Cell C day in and day out and demand that they sort out the issue. Since [read more...]
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
Literally the worst company I have EVER encountered!
Wish I could give them negative 5 stars!
They seem extremely responsive and helpful to get you signed up and to seal the deal but once they have your money, you will not hear from them again - mark my words.
I have called hundreds of times; been placed on hold for hours on end; got transferred from consultants to consultants with no clear answers, help or solutions; I have sent uncountable emails with only pre-generated responses but no one actually gets back to you on anything.
Absolutely WORST customer service!
Definitely the worst company in South Africa.
Don't waste your time, energy or money.
-hidden- (-hidden-)
Time Hosted: 2 to 3 years
Global rating
Customer Relation
Control Panel
Tried to go fibre:
Vumatel was great, Webafrica after they sold me the package there seemed to be a complete loss of interest.
Phonecalls were not answered, E mails un-answered.
Not good!!
webafrica.co.za logo!


Services: Domain RegistrationWeb Hosting | Redirected from: webafrica.com

About webafrica.co.za

NEW 2019:
On the hosting side, we just offered basic web hosting services. Now we have VPS, Website design & marketing and Website security. And during that period we have bought 10 other hosting businesses to beef us up.

From 1st November, we are changing things to allow us to serve you better. All of our Hosting customers will be serviced under one of our existing brands, Gridhost.


Web Africa is a multi-award winning, privately owned internet service provider (ISP) that provides broadband internet access and hosting solutions for local and international clients. Founded in 1997, Web Africa has continually pioneered the industry with first to market ADSL innovations.

Their expertise in operating multiple hosting clusters and automated solutions has resulted in a year-on-year growth of over 70%, making them the 2nd largest hosting provider in South Africa.

With over 30,000 subscribers, 125 employees and offices in Cape Town and operations in the USA, the companies' top-quality support infrastructure has been lauded by customers as one of the best in the industry.

Smartcom recently invested in Web Africa, taking up a 30% stake in the company. As an experienced operator in the mobile telecoms space, the Smartcom consortium brings additional management and industry expertise to the table, allowing the company to expand further on their offerings while also launching its own network.

Web Africa is a member of the Internet Service Providers Association of SA (ISPA) and has strategic partnerships with Telkom, Internet Solutions and Teraco

The company’s young and dynamic culture has created an ideal environment for creativity and innovation. They actively attract top technical talent through their unorthodox, Google-style work ethic, which enhances customer service and encourages a low staff turnover.

Research and Development
They invest significant resources in research and development, and their ethos of innovation has led to the development of many of their own technologies such as the prepaid ADSL and DSLSecure (an effective measure against bandwidth theft and hacking), a first to the SA market.

Web Africa provides solutions for corporate, small and medium enterprises, home users and resellers. Their products include shared hosting, dedicated servers, dial-up and ADSL Internet connectivity. They also have one of the strongest reseller programs in SA.

Social Responsibility
Though not dictated to by quotas, Web Africa endeavours to make black economic empowerment (BEE) a priority, and currently has an approx 60% non-white staff complement. Many of their customers are black-owned businesses, and, by providing IT services and the necessary infrastructure and training to expand, they are actively supporting the growth of many self-owned BEE companies.

Server locations:

Cape Town
Website research for webafrica.co.za on January 22, 2019 by WebHostingTop


There is no coupon code or promotion listed.

Listed Plans

Shared - Linux Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Standard featuresControl Panel : CPanel$2.90/mo.2 GBunmetered
Premium featuresControl Panel : CPanel$5.88/mo.5 GBunmetered
Premium Plus featuresControl Panel : CPanel$14.82/mo.unlimitedunmetered
VPS - Linux Keep mouse
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PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Starter features
RAM : 1000 MB
CPU : 1 core
$7.37/mo.10 GBunmetered 1 GB
Standard features
RAM : 2000 MB
CPU : 1 core
$22.26/mo.50 GBunmetered 2 GB
Premium features
RAM : 4000 MB
CPU : 2 cores
$37.15/mo.100 GBunmetered 4 GB
Premium Plus features
RAM : 6000 MB
CPU : 3 cores
$52.04/mo.150 GBunmetered 6 GB
Ultimate features
RAM : 8000 MB
CPU : 4 cores
$74.38/mo.300 GBunmetered 8 GB

Contact information is managed by webafrica.co.za representatives sales@w..., info@w..., support@w..., webmaster@w..., admin@w..., contact@w..., support@w... [login] Claim this businessCreate a free account to manage webafrica.co.za listing!

It seems the webafrica.co.za website has Javascript error on main page, detected Oct 17, 2018

Web stats

Targeting: South Africa
Details for https://1-grid.com/
Website DNS: kiki.ns.cloudflare.com => ( San Francisco ) / CloudFlare Inc. - cloudflare.com
justin.ns.cloudflare.com => ( San Francisco ) / CloudFlare Inc. - cloudflare.com
MX::fallbackmx.spamexperts.eu => ( Helsinki ) / Hetzner Online GmbH - hetzner.de
MX::mx.spamexperts.com => ( Saint Louis ) / HEG US Inc. - heg.com
MX::lastmx.spamexperts.net => ( Amsterdam ) / LeaseWeb Netherlands B.V. - leaseweb.com
Server Software: cloudflare
Website FIRST IP:
IP Location Country/State/City: United states / Arizona / Phoenix - see top providers in United States, Arizona
ISP Name / ISP URL: CloudFlare Inc. / cloudflare.com
Website Extra IPs: ( San Francisco, California ) CloudFlare Inc. - cloudflare.com

Customer Testimonials

There are no user testimonials listed.

News / Press release

Web Africa leads vendor-neutral data move - Web Africa (webafrica.co.za) is the first traditional Internet Service Provider (ISP) to move into the vendor-neutral data centre, Teraco. The world-class hosting facility is the first of its kind in South Africa, and is expected to bring a host of benefits to the ISP.
Matthew Tagg, MD of Web Africa says that two elements are central to the benefits: the first is vendor neutrality, and the second is the fact that Teraco is in a class of its own in terms of data centre hosting in SA.
"Vendor-neutrality means that redundancy and reliability are greatly enhanced," he says. "Because Teraco hosts a number of carriers, we are not limited to a single provider should their network fail. This ...
Teraco Data Center Opens In Cape Town - Serendipitously coinciding with the relaxation of national telecommunications regulations, Teraco (www.teraco.com) has opened a first vendor neutral data center in Cape Town, making it the first of its kind in the country, tapping a growing market of companies that can now choose where their data lies.

Following South Africa's liberalization of the telecommunications industry in November 2008, according to Teraco's Thursday announcement, companies have been newly granted the right to self-provision their data for the first time ever in South Africa, giving carriers, corporations, ISPs and IT service providers unrestricted control over their data.

"The timing for this business is ...
[search all webafrica.co.za news]

Social Networks

Web Africa (est. 1997) is a Privately Held entity having 620 followers on LinkedIn and 51-200 employees, industry Internet.
Webafrica account is having 570 followers and 0 plus one count. Last activity on Nov 23, 2018. See recent Google Plus Posts:
- Skype’s latest version now has call recording built in Skype’s latest version now has call recording built in
- A VPN is still handy for your online security, and let’s face it – there is still some great content out there that we can’t access (even if we’re paying for the service) without a VPN. VPN Update: the best VPN’s in 2018 | Webafrica Blog
- BIG NEWS! Sign up for ANY Webafrica Fibre service this summer and Webafrica will give you 6 months' FREE Webafrica Voice (VoIP). That's roughly 170 minutes of call time to any network, any time, from anywhere. Talk your face off with 6 months free Webafrica Voice | Webafrica Blog
https://www.webafrica.co.za/blog/ Blog added on 2012 Feb, with total 319 articles, language en-US. See recent blogs summary posts:
- How (and why) to switch to Webafrica VoIP - One of the (many) great benefits of having a Webafrica Fibre internet line is that you can say goodbye to Telkom once and for all. Not only does your internet now exist independently of a Telkom ADSL
- 13 Reasons why you should switch to Fibre - Fibre internet is not just the future of the internet, it's the present, and if you haven't switched over yet you are still living in the past. Luckily, we are here to make the switch easy for you. So
- 5 Free Finance apps to help you save money and budget better - So, the festive season is over and you're suddenly remembering that your December salary was supposed to last all the way to the end of January. I know, shocker, right? Instead of letting the January

Domains trend

webafrica.co.za domain trend

ReviewsCustomer Ratings

The quick stats of webafrica.co.za profile shows a note average of 2.1 out of 10, counting 11 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company may be out of web hosting business!

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Some customers might say good things like: "i'm happy with webafrica.co.za" or bad things and complaints like: "this company sucks", or "is horrible", "webafrica.co.za generated only problems", "scam or ripoff provider", but is your turn now to share your experience!
How much is 4 + 3 ? Respond with 7
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-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
They used to be really good at one point, but their level of customer service had dropped really badly over time. It all comes down to a don't care attitude where the support or accounts person you speak to couldn’t be bothered if you have a problem or not. Their ability to respond to customers timeously is nothing less than disgraceful. I had to wait for almost a month for their accounts department and only got things going after continually phoning them. I regret using them as my ISP.
Dumb Webafrica Customer (-hidden-) / no thanks
Time Hosted: 2 to 3 years
Global rating
Customer Relation
Control Panel
Webafrica wins poorest hoster in the world
I am so sick of having to explain the myriad of problems with webafrica, I can only say they are disgusting. Had enough, forced to find a better hosting company. They will kill your business if you host with them.
-hidden- (-hidden-) / 8bitscreative.com
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
Slow support, no concern for client
Webafrica truely do not give a hoot about their clients. The only phone line that gets answered immediately is the sales line. After you have signed up try phone support. I have waited upto 50 minutes for them to answer. I have waited upto a week for an answer on a support email.

They also not scared to place a "website suspended" notice on your clients site, without contacting you to ensure there is no mistake and to find out the facts.

Webafrica, you suck
-hidden- (-hidden-)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
webafrica sucks, is useless -i want OUT.
webafrica sucks, is useless -i want OUT. From failing to get back to you; rudeness; line managers/ directors unwilling to talk to you; today i am cancelling my accounts.
Mario Koppers (mkoppers@c...)
Time Hosted: 6 mo. to 1 year
Global rating
Customer Relation
Control Panel
Bunch of irrational Bullies - just don't go there
Having had two uncapped accounts with this lot,they have twice reprimanded me for abuse of their service, while I never exceeded the limits they had laid down.
Twice now I have received letters telling me that my use was excessive, and that my account is throttle and liable to be cancelled. That while it was clear from the metering they provide on their website that there was still a 1GB to go before I would reach any kind of limit.
The little man at the call centre informed me that it was because I nearly exceeding my limit -go figure. Another guy phoned later to tell me that they also had a 21 day limit - of course there is nothing obvious on their website about the 21 days.
Poor business philosophy and totally idiotic customer relations. Makes you wish you were back on Mars. What a bunch of bunglers
Candi (candinewton@y...)
Time Hosted: 6 mo. to 1 year
Global rating
Customer Relation
Control Panel
I have personally experienced Web Africa to be one of the fastest ISP's in South Africa, with the best support I've had to date. Their service and quality products are well worth the price differences of other ISP's.
Gunga Coon (marcoparrish@g...) / fuckwebafrica.com
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
They do not care about customer retention at all. They have got top go. Their network sucks donkeys. I'll take them down single handedly!!
Rowan (rowan@s...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
Poor email delivery rate. Speed of Email delivery is sometimes in excess of 40 mins. The worst accounting and billing department as well, they charge you for sevices they didn't deliver, then play hard ball to sort it out. Not a recommended ISP.

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