underhost.us review

23 user reviews, 3 support responses, 1 testimonial, 3 products, 1 promotion, 1 social account, Alexa #0, listed 2008 (#7402)

Most Recent Customer Reviews

Naurith (naurith@b...) / bizarre-networks.net
Time Hosted: 6 mo. to 1 year
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My review of UnderHost!
At the time of writing this review, I've been with them for 7 months, using "UnderOFFSHORE Shared" and what can I say? I'm more than happy with their services.

The initial setup took a little longer, but that's because of the time difference between countries and the fact that I purchased said service on a weekend. Their uptime is great, some people tend to abuse shared services which causes the sites under that server to collapse, but they get it fixed quickly and the best of it, is that because of their new updates and changes, this kind of abuse is no longer possible or at least won't affect your websites.

Speaking about websites, I hold 6 other domains with UnderHost (they let me host 13), all of them are under my own account and none of which has had problems before, just a change to DNS settings and your sites will be up really soon.

Customer support is great, even though I've sent several support tickets they get answered in a very professional and curteous manner. [read more...]
Eric (manager@t...) / truenetworksd.com
Time Hosted: 6 mo. to 1 year
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I've had several other hosting services with less than satisfactory support. I have experienced great support, both online (chat) and by ticket (ALWAYS get someone to answer): they are professional, courteous AND (very important) they will actually OWN A PROBLEM UNTIL ITS RESOLVED, not just system related problems (which are few), but issues or configuration ideas on behalf of the client.

I've been gradually migrating ALL my hosted accounts over to UnderHost the past year, just have two more....... good bye santrex hosting service!!!

The cP could not be more straight forward and reliable. UnderHost is continuing to be a value hosting provider. They recently upgraded equipment: offered 3months service if I would migrate my own web sites !! And I accepted that offer, performed the migration, THEY HONORED THE OFFER!!
Miki (downw@w...) / easewarez.com
Time Hosted: under 1 month.
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"“Terrible support. Been waiting over a day and a half for my account to be setup. Nothing delivered, support ignores tickets. Took them 2 seconds to grab my money paypal and after over a day have not delivered my acount”"

same with me...and he destroy my site, destroy DB and everything... I'm sure that is fraud company. Stay away from Underhost
Hello Dejan,

I was able to found your site from your reviews. First your right YOU ASKED us to restore the backup from your previous servers. Your backup was CORRUPTED so we we're not able to restore it properly, we even give you around 5 hours of advanced tech to be able to restore the corrupted data you provided, usually charged 15$/h

Finally a FULL REFUND has been issued for you since we we're not able to RESTORE your corrupted backup.

That's being said UnderHost was never able to restore the website, nor never "destroy your site" since it was NEVER being restored and never hosted on our servers.

We at UnderHost take client data seriously, we provide daily backup services along with multiple product for our clientele. Since your account was never restored in our servers. HOW you claim such thing is beyond me.

Since your hosting account is still "Active" please do me a favour and submit a cancellation request.

Customer service representative (msa@u..., ).
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Overview

Services: Web HostingDomain Registration

About UnderHost.us

UnderHost - The Definitive Guide

UnderHost business began in 2007 as a shell account and email hosting company. Today, we are a global company, servicing more than 500 clients. While many hosting companies and ISP's have failed, merged or re-organized in the last years, UnderHost has experienced exponential growth and has been profitable since inception.


Technology is the foundation of our business, but our people are the difference.

UnderHost is an employee owned company. The extent to which our employees earn stock options in the company directly relates to their performance for our clients. We hire passionate professionals who take a personal interest in and are personally invested in your success.


Success & Stability in a Challenging Business Environment.
UnderHost has achieved profitability and consistent growth by staying focused on providing industry leading technology and value to our clients. Because we are a privately held, well capitalized, employee owned company, with managed, consistent growth, we offer you stability that others simply cannot.
Website research for UnderHost.us on March 18, 2011 by WebHostingTop

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Listed Plans

Shared - Linux Keep mouse
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OFFSHORE [...]
Plan URL : http://www.underhost.us/offshoredetailed.html
$5.00/mo.1 GB50 TB
OFFSHORE Host features
Plan URL : http://www.underhost.us/offshoredetailed.html
$10.00/mo.3 GB100 TB
OFFSHORE Scene features
Plan URL : http://www.underhost.us/offshoredetailed.html
$15.00/mo.5 GB200 TB

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Details for http://underhost.com/
Website DNS: MX::underhost.us => 96.30.35.227 ( Lansing ) / Liquid Web L.L.C - liquidweb.com
ns1.customerspanel.com => 96.30.35.224 ( Lansing ) / Liquid Web L.L.C - liquidweb.com
ns2.customerspanel.com => 96.30.35.225 ( Lansing ) / Liquid Web L.L.C - liquidweb.com
Server Software: Apache|PHP/5.2.11
Website IP: 96.30.35.227
IP Location Country/State/City: United states / - / - - see top providers in United States
ISP Name / ISP URL: Liquid Web L.L.C / liquidweb.com

TestimonialsCustomer testimonials

UnderHost have been a really impressive host so far, I'm new to web hosting and all my questions have been answered quickly and simply so I can understand and don't then need to ask more. The features are really impressive too as they do provide you with everything you could possibly need to build your site.

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Alan O'brien (phpautoblog@h...) / legardeur.com
Time Hosted: 1 to 2 years
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This is the third hosting account I have set up with UnderHost. I keep coming back because of the outstanding customer service. I know very little about much of this IT stuff but anything i have ever had a question on I always get an answer immediately. Even if the rep does not know the answer he/she finds it for you in a matter of seconds. Their service has always been outstanding. Minor problems are promptly resolved. The support is easy to access.
James Eddie (ServerServ@G...) / serversecuremedia.com
Time Hosted: 6 mo. to 1 year
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I Have been with UnderHost for almost 1 whole year, their service and support is fast and helpful, I am not so keen on their billing and sales department though, their network is fast and flawless, our websites load fast.

At the moment though, my website is currently suspended, and the reason is overdue on payment when I'm paid until the 5th month of 2011.
Fry (nufaman@g...) / aimcrp.com
Time Hosted: under 1 month.
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Terrible support. Been waiting over a day and a half for my account to be setup. Nothing delivered, support ignores tickets. Took them 2 seconds to grab my money paypal and after over a day have not delivered my acount
Hello,

As stated on every welcome email:

Setup Time:

During business hours: Typically Less than 6 hours.
Outside of business hours: Up to 24 hours.
In any case, we ask for up to 48 hours.

Business Hour: 8H AM - 6H PM (EST)

That's said you never used our support system since the account was never created and refunded.

Have a nice day!

UnderHost Staff

Customer service representative (msa@u..., ).
K.O (-no email-)
Time Hosted: 6 mo. to 1 year
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After going through a lot of different hosts and being removed from them due to the content of my site, i finally found underhost and i have never looked back.

Right from day 1 the service has simply been top notch, price is excellent and most of all support tickets are replied time in a timely manner.
Some downtime does occur, however problems are normally rectified pretty quick and are infrequent.

Overall this is definitely a good hosting company to look into, service, quality and price really is unbeatable.

Gets a thumbs up from me!
K.O
Thomas Berker (sence@i...) / cobags.com
Time Hosted: 1 to 2 years
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UnderHost is fantastic. Since the time I hook up with them I have no reason to fear at all. Their are 24/7 online is real and their support services is fantastic. Their Affiliate program is superb, Infact they are a blessing to the online community. Keep on with the good work.
Benzo (benzoman@e...)
Time Hosted: under 1 month.
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I recently came back after selling off my sites. I just want to say I think they may still be the best available! Everything seems to be done instantly. Customer service cannot be better. It's the BEST!
Whenever I have a question, someone is quickly answering it. When I mess things up, someone quickly fixes the mess up.
Up time rivals anyone. They always let you know what's going on if there is a downtime or before if they know it's going to happen. They always adjust your price based on the SLA if there is more than a little downtime.
I just cannot say enough good things about them to everyone.
Maneesh Patnayak (realhq.net@r...)
Time Hosted: 3 to 6 months
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its a superb offshore host. remains uptime. cheap affordable prices, gud service. i have joined this host after listning from my friends and they told much about it. its a gud host. those who want an offhore hosting can try it. best offshore hosting for sure.
3rok3n (saimsafdar@h...)
Time Hosted: 1 to 3 months
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Hello,

I run a few webistes and i have experienced many onshore and offshore hosts. But i wasn't satisfies with their service. I have been hosted with underhost for 3 months and im very much satisfied, their service is great, the support is awesome. I can say they know how to keep customers. And i would highly recommmend them.

Thanks,
Sam (-no email-)
Time Hosted: 2 to 3 years
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I've been a client of Underhost for over 2 years now and I have to say it's the best hosting company I've run accross so far. Cost is cheap for the features provided, customer support is fast and helpful and they allow for adult websites, which is rare at that price.

All in all, I have no problem recommending this company, 2 thumbs up.
Chris M (benzoman@e...)
Time Hosted: 1 to 3 months
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I've been a UnderHost Customer for a little while now. I've set-up a few sites on their servers and have to say they have the fastest and the best customer support I've ever seen. They are better than any local mom and pop shop I know of. They care, and are very understanding. Even when they are busy as hell they try to take the time to help, even when you get upset with them they remain courteous and polite. Helping more than some "best friends" would.
My hats off to the service overall! I won't be going anywhere as long as they'll have me and my site.
Thanks for everything!
wilfredo (mad_dog_boricua@h...)
Time Hosted: 1 to 3 months
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well i have bee on alot of host and this one for sure its the best i can say the best tech exp,best uptime,and best price they are great servers at great price and y recoment it

customer support - this people help you on time and never let you down

i think i will host with this guys for a long time hehehe
Sieu Noopy (hoangtuanlinh@h...)
Time Hosted: 6 mo. to 1 year
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First of all, there is no such thing as a "perfect" web hosting provider. However, UnderHost comes very close to perfection.

I have used about 7 others in the past 5 years, and none compares in overall performance, quality and satisfaction. My previous was iPowerweb, which is also good, but not quite as good as UnderHost.

Currently I am hosting 3 domains with UnderHost, and I recommend them very highly to others I know who are searching for a reliable provider.

Their customer support team is about the most pleasant and informed as can be expected. I've only had one problem, and they were quick to respond and help me resolve the issue. There has never been any unreasonable downtime experiences.

In summary, UnderHost is a top notch company, with just about everything you could hope to find for both personal and business websites.
JohnnieJames (bshot00.98@g...)
Time Hosted: 1 to 2 years
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I have to say underhost.us have been a revelation and a pleasure to host with. From the day I switched my hosting to them they have helped me. They assisted me transfer and upload my website and domain and any small problem their tech team have assisted with.

I run my website myself and am not the most technical. So having the just host tech team there to help has been great.

For the money you can’t go wrong, top hosting service.
princen (powerstreet@l...)
Time Hosted: 1 to 3 months
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underhost is the best hosting that I know, the service after sale is very quick and corresponds well in our need.... Thank you
Mathieu Lampron (mathieu.lampron@t...)
Time Hosted: 3 to 6 months
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UnderHost have been a really impressive host so far, I'm new to web hosting and all my questions have been answered quickly and simply so I can understand and don't then need to ask more. The features are really impressive too as they do provide you with everything you could possibly need to build your site.
Jon (tankpka@g...)
Time Hosted: under 1 month.
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I was surprised at this.. I am looking for places to buy, and this wasn't my first choice, altus was but it wouldn't let me pay, but now I am happy I chose underhost since its cheap, reliable and the customer service is excellent. My hosting was also set up in less then 1 hour INCLUDING the domain!!
jSharing (webmaster@j...)
Time Hosted: 1 to 3 months
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1. Great customer support.
All my requests have done just for under hour.
2. It'll better if have some special config server that working correct for Joomla (default ownership should be cpanel user not 99)
By myself i strongly suggest this provider.
My current website: http://jsharing.com
is perfect working on Semi Dedicated of UnderHost
Luc Theriault (admin@i...)
Time Hosted: 1 to 2 years
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Well Ive been with UnderHost for a while now. Its going great. Excellent support. Great up time! Would definatly reccomend to all.
Steve Wright (umea.hc@g...)
Time Hosted: 6 mo. to 1 year
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Really appreciated our business my warez site is hosted by us since 6 month with any problem.
NiteOwl (owls.hosting@g...)
Time Hosted: under 1 month.
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Level 3 Reseller
DNS problems from the beginning - whm threw errors on each and every account setup. 4 sites I host never had their DNS resolve to this host (one was still trying after 2 weeks).
They promise ALL resellers free billing software on their info page, yet when you ask about it you're told that's for the more expensive plan.
They fall back on their TOS (which are NOT online - page leads to something else) when refund is requested despite them knowing the problems you've been experiencing and requesting cancellation via support within their 14 day term instead of using their cancellation document (which they had to direct me to).
End result - they ripped me off $20!
Hello,

At multiple time, we responded to you via ticket we also asked your domain registrar credidential to work on your behalf since you where never be able to set the private nameservers on your registrar correctly.

All your support request was responded and give you the procedure how setup your nameservers even we asked to create them on your behalf.

The refund has been asked 19 days later, you can review our TOS we have nothing to hide. It's clearly stated on our terms of service no refund will be provisioned after our 14 days moneyback guarantee.

http://underhost.com/tos.php#moneyback

Customer service representative (msa@u..., ).

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