UK Fast review

15 user reviews, 1 support response, 0 testimonials, 6 products, 0 promotions, 4 social accounts, 23139 domains, 27208 hosted, Alexa #186442, listed 2015 (#20945)

Most Recent Customer Reviews

-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
I'm the anonymous Australian reviewer below who posted the bad review about cancellation.

I did reach out to this site to ask them to remove it because although the cancellation experience was not good, they reached out to me immediately following the review with the C-Suite involved and made it right extremely quickly.

This is commendable and not what you generally expect so I feel this more than makes up for the poor cancellation experience.

Thanks
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
One of the worst experiences of cancelling a service ever. First the cancellation procedure itself is not a pleasant experience.

Pushy reps and being forced to write in with your notice of cancellation.

Despite doing this and receiving confirmation of cancellation, we still continued to receive invoices. We called and again made sure the account was closed and they coincidentally had some figures wrong and reimbursed us for the charge.

I then receive another invoice the following month and when I replied to the email, I got a snotty reply from Jordan Townsend asking me if I cancelled in line with clause 16 of the contract?

My business partner then called and spoke to him who continued to quote clauses at him and generally be difficult until finally accepting the error and acknowledging the previous person mustn't have actioned things properly and the account will now be closed.

I'm fully expecting this not to happen and to receive yet another invoice next month and [read more...]
Alfred Hunt (sales@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Good company
Only been with UKFast a few weeks but so far they have been very helpful and professional, i cannot fault them on the transfer on my hosting. As for price what I was quote is in line with other Companies so not expensive for what you are getting. I like the dashboard it keeps you informed all the time and a company that offers 24/7 help, well thats a must.

I am looking forward to many years with UKFast
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Listed and verified since 2015
ukfast.co.uk logo!

Overview

Services: Domain RegistrationWeb Hosting Own datacenter | Redirected from: ukfast.net

About UK Fast

We are one of the UK's leading hosting and colocation providers, supplying dedicated server hosting, critical application hosting, and cloud hosting solutions. We own, manage and operate the UKFast data centre complex, with over 30,000 sq. ft. of enterprise-grade, ISO-certified facilities.

Why Choose UKFast?
We're UK-Based and Family Built
UKFast is the largest privately-owned hosting provider in the UK. We've earned over 16 years experience in cloud technology and dedicated hosting. Our focus is providing the highest levels of service possible and earning life-long loyalty from our customers.

Source: https://www.ukfast.co.uk/about.html

Server locations:

Manchester

Special pages


ukfast.co.uk Cover
Website research for UK Fast on September 27, 2016 by WebHostingTop

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PlansWebsite Products

Dedicated - Linux/Windows Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
ISPfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : Intel E3-1230 v5 3.4 GHz Quad Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Good for small businesses
2x 120GB SSD RAID 1
Dell R230

Included with your Linux server
An industry-leading SLA with 100% network uptime guarantee
Optimised network infrastructure
One-hour hardware replacement
Dedicated account [...]
Plan URL : https://www.ukfast.co.uk/linux-server.html
on request120 GB SSDunmetered 16 GB / 1
SOLOfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
CPU : Intel E3-1230 v5 3.4 GHz Quad Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1
Plan URL : https://www.ukfast.co.uk/linux-server.html
on request120 GB SSDunmetered 8 GB / 1
ROCKETfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 32000 MB
CPU : Intel E3-1230 v5 3.4 GHz Quad Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

For greater storage needs
2x 120GB SSD RAID 1
Dell R230

Included with your Linux server
An industry-leading SLA with 100% network uptime guarantee
Optimised network infrastructure
One-hour hardware replacement
Dedicated account [...]
Plan URL : https://www.ukfast.co.uk/linux-server.html
on request120 GB SSDunmetered 32 GB / 1
MAX IfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 64000 MB
CPU : Intel Xeon E5-2620v3 2.4 GHz Hex Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

High storage & performance
4x 120GB SSD RAID 10
Dell R630

Included with your Linux server
An industry-leading SLA with 100% network uptime guarantee
Optimised network infrastructure
One-hour hardware replacement
Dedicated [...]
Plan URL : https://www.ukfast.co.uk/linux-server.html
on request120 GB SSDunmetered 64 GB / 1
MAX IIfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 96000 MB
CPU : Intel Xeon E5-2620v3 2.4 GHz Hex Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1
Plan URL : https://www.ukfast.co.uk/linux-server.html
on request120 GB SSDunmetered 96 GB / 1
Colocation Keep mouse
over features!
Price Transfer UpdatedDedicated IPs
Colocation ServicesfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

Colocation Services

Our wholly-owned, secure Manchester data centres are the ideal space for colocating your IT infrastructure. Unlike many colocation providers, we also offer a range of additional managed services from initial migration through [...]
Plan URL : https://www.ukfast.co.uk/colocation.html
on request unmetered

Contact information is managed by ukfast.co.uk representatives lj@u..., support@u..., info@u..., hello@u..., webmaster@u..., admin@u..., sales@u..., contact@u... [login] Claim this businessCreate a free account to manage ukfast.co.uk listing!

Web stats

Targeting: United Kingdom
Details for https://www.ukfast.co.uk/
Website DNS: MX::mx01.filter.magicmail.co.uk => 109.108.139.150 ( Manchester ) / Ukfast.net Limited
MX::mx02.filter.magicmail.co.uk => 31.193.12.132 ( Manchester ) / Ukfast.net Limited
ns1.ukfast.co.uk => 185.226.221.1 ( Manchester ) / SafeDNS Limited
ns0.ukfast.co.uk => 185.226.220.1 ( Manchester ) / SafeDNS Limited
Server Software: UKFast Webcelerator
Website IP: 185.181.198.201
IP Location Country/State/City: United kingdom / England / Manchester - see top providers in Great Britain
ISP Name / ISP URL: Ukfast.net Limited / ukfast.co.uk

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News / Press release

PHP Web Attacks Have Nearly Doubled, Says UK Hosting Company UKFast - Data from UKFast's first Threat Monitoring (ukfast.co.uk) Report has revealed that the first 10 weeks of 2019 has shown more than 5.5m malicious events across UKFast's hosting platform, with 1.52m full attack attempts blocked in total, from a sample size of 181.5m total events analyzed.
The first Threat Monitoring Report to be released by UK hosting provider UKFast is providing us with data and insight from UKFast's Threat Monitoring service, which continuously analyzes data to distinguish ...
UKFast Acquires 120,000 Sq. Ft. Plot To Guarantee Future Growth - UK hosting provider UKFast (ukfast.co.uk), a company which – together with its associated companies – employs more than 400 people in Manchester and beyond, has agreed a deal with Manchester City Council to acquire a 120,000 sq. ft. plot of land opposite UKFast's campus headquarters in Birley Fields, Hulme.
The planned acquisition of the plot of land would be key to the continued growth and acceleration of UKFast and its associated companies. The current Birley Fields Campus incorporates ...
Cloud Hosting Firm UKFast Starts Developer Center - UKFast (ukfast.co.uk), a large cloud hosting firm from the UK, has announced the launch of its Developer Center – a new platform that would empower developers to integrate their own systems and software with UKFast's products and services.
This move comes following the delivery in the last 18 months of application programming interfaces (APIs) across key products within the UKFast product range.
The APIs delivered by UKFast would open up new options for resellers and systems integrators while
[search all ukfast.co.uk news]

Social Networks

https://www.linkedin.com/company/ukfast-ukfast-net-limited-
UKFast (UKFast.Net Limited) (est. 1999) is a Privately Held entity having 1976 followers on LinkedIn and 51-200 employees, industry Internet.
UK Fast Blog  Using Wordpress version 4.9.7. Blog added on 2015 Jan, with total 902 articles, language en-US. See recent blogs summary posts:
- Is Omni-Channel the Future of the High Street? - The true meaning of omni-channel is still considered a mystery by many. In today's guest blog, two experts share their knowledge of omni-channel and explain how it's helping the high street to adapt
- DevOps Blog Series: What is Containerisation? - Today, UKFast DevOps engineer Tim is here to share his expert knowledge and explain exactly what is meant by the term containerisation. * The need for containerisation Modern servers are orders ...
- Catch Up With Cloud UK Live 2019: Live Blog - We'll be kicking off LIVE from Cloud UK Live 2019, at 9am on Tuesday 19th March. See you there! The post Catch Up With Cloud UK Live 2019: Live Blog appeared first on UKFast Blog.

Domains trend


UK Fast domain trend

ReviewsCustomer Ratings

The quick stats of UK Fast profile shows a note average of 6.1 out of 10, counting 15 opinions. (few listed on the top of the page)
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-anonymous- (-no email-)
Time Hosted: 2 to 3 years
Global rating
Cost
Customer Relation
We have a virtual server with UK Fast which is has been up 99.99% of time. The time it failed they were apparently aware of it but didn't tell us. This is the only issue we've had in two years.

More recently one of our clients performed an audit on us and the hosting solution we provided for them via UKFast. UKFast were exceptionally quick and professionalism in coming with responses working late in to the night to meet the aggressive deadline set by our customer.

They are more expensive than some - but you get what you pay for!
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
OMG- Custom server quotes only, was sent a quote for over £550/mo for a simple web server.

Keep away.
Keith Chester (keithchester@g...) / granitesolutionsdirect.co.uk
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Awful service, overpriced, do not back up, site down for 4 days.
HOsted on their cloudplatform to obtain reliability and speed of loading to end user. Site went down Thursday am, no communication at all until 16:59 on Friday to state lost data and wouldnt get it back, what would you like to do.
Didnt seem to care, simply stated backing up not in SLA.
Site was down for 4 days costing tens of 1000s in lost business. Then as I had renewed the day before, attempted to enforce the renewal so that I couldnt leave them or would still have to pay them for another year. Shocking company, seems to care nothing about their customers.
Andy Urkens (andy@d...) / mail-buddy.com
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
If you are looking for quality: This is the place to be. UKFast is not the cheapest one around. Don't contact them for cheap hosting. Why?

- All support technicians are level 3, no need to waste time making a ticket for someone who doesn;t have a clue, instead you get immediate communication with the right person.
- They are flexible in whatever way you can imagine: Do you need knowledge, temporary solutions to support your migration, name it, they support it.
- Their network is... incredibly fast! never seen before
- Again, the support is the biggest reason I am a customer. It is increcible. You should exprience it yourself. Thumbs up for all you guys!
- Anyone who says otherwise: You probably screwed it up yourselves :)

Contact me if you have any doubts. I will not hesitate to help you out.

I just order a load balancing solution after a setup of 5 very succesfull websites. Looking forward to it instead of being afraid to migrate!

Keep up the good work. [read more...]
Peter gabriel (Pgabriel@h...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Amazing service, engineers are so helpful. Very few issues with the server. I would recommend this company to anyone

Peter
Danielle (danielle@c...) / comgem.com
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
We experienced nothing but problems from the time we became a UKFast customer. Back ups not being made, network downtime, server running out of space following a partition they set up, the list goes on.

Customer service is appauling, not helpful and blatently lied and misled us and failed to get back to email communications.

Based on our experience we would recommend you avoid this company.
This is a genuine review.

I personally contacted Danielle's husband, the managing director to discuss their concerns.

They had been really happy with the service, but when they chose to move away, they'd not been happy about our 3 months notice period.

They stayed as customers and are now part of our partner program.

We took their comments on board and are now reviewing our notice Period.

If you have a genuine concern and you are a client of UKFast, drop me an email, or contact Customer Service or your Dedicated Account manager, or even the sales person who signed you up. We will all be happy to remedy whatever problem you may have.

Kind regards

Lawrence Jones

Customer service representative (lj@u..., ).
Kevin Jones (kevinJones22@h...) / na
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
All started well with UKFast, but since Jan I have had nothing but issues (server hangs, SQL crash), support were helpfull but overall the service has degraded. I moved away from them in August and would suggest that others look at recent reviews before using them

KJ
saf (saf.purton@t...) / bidneeded
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
They had server issues and lost all my data and new code that just went on server, none was recovered from backup due to issues. I am removing my site and am taking them to small claims to get my money back.
S Phillips (s_phillips1@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have been so consistently impressed by UKFast that I felt I should share my experiences.

I have been a customer of UKFast since September 2002. Before choosing to use their services, I spent many hours on web hosting review sites trying to find the right provider for my venture, and since it was my first attempt at setting up a business I wanted to be sure I made the best choice.

Since then, I have not looked back and have recommended UKFast to clients and others who were seeking hosting advice. I appreciate clean and well-designed interfaces and UKFast’s control panel and webmail interfaces are a fine example of this - they are clean and easy to use.

I have found their customer service/support system to be as good as everyone says it is, and their replies are always helpful, polite and well-informed. During my time with UKFast I have made numerous support queries for various different matters and the technical team have always responded rapidly.

I am hosted on a [read more...]
Anthony Bowers (tech@a...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I found that UKFast offer the absolute best combination of features, reliability, speed, and price, as well as the ability to consistently maintain the best customer service in the industry.

Not only do they provide the dedicated servers and network infrastructure we need to give our clients the quality of hosting they demand, but their support is unsurpassed in the field. Furthermore, UKFast have provided ongoing support for me and my business, without this support I would simply not have a business.

UKFast is one of the few companies who advertise their strong focus and commitment to customer service and actually adhere to it. Theirs is a personal service, they know me by name and I always get a cheerful response. I am 100 per cent confident in my web presence, and as a result, so are my customers.
Tony Dunn (tony_d12@h...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
UKFast come highly recommended!

When setting up my site I looked for a dedicated UK based ISP that could add value to my team online. UKFast definately represent premium performance, ultimate reliability and an industry benchmark for achievement so hosting with them was the obvious choice.

UKFast are a pleasure to work with - their service is second to none!
M.D. Sutherland (m.sutherland722@b...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Fantastic company to deal with !
I have a dedicated server option with UKFast and they made the entire process easy and intuitive. The costing is in par with other hosting packages but with a superior customer relationship and their interface is something all other ISP's should look at. UKFast has been ranked the UK's no1 provider, after using others in the past I can state they are! The tech support with UKFast is so professional and friendly it is as easy as contacting an old friend for some advice.
I will and do recommend UKFast to anyone, any business or organisation that require managed or dedicated hosting. The RR of providers!!!!!!

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