TwoSteps.net Review 2026. Is twosteps.net good web hosting in Germany?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration
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twosteps is a German web hosting, managed infrastructure and IT services provider operating since 2001. The business is registered as twosteps GmbH and is managed by Ralf Kayser. Its main office is in Filderstadt, near Stuttgart Airport, while an additional French office serves customers from Aix-en-Provence.

The company combines conventional hosting with a much broader range of managed business technology. Its portfolio includes domain registration, Linux shared hosting, managed WordPress hosting, e-commerce hosting, managed virtual servers, managed dedicated servers, cloud storage, website building, SSL certificates, email services, backup, compliant email archiving, Microsoft 365, security services, server monitoring, managed IT and custom software development.

Shared hosting is available through the Home, Starter, Basic, Profi, Company and Premium packages. Storage allocations range from 2,024 MB to 40,960 MB on NVMe-based systems, while allocated memory extends from 32 MB to 512 MB. Depending on the package, customers receive between one and eight included domains and support for as many as 8,000 email accounts.

Every shared hosting package includes unmetered traffic, IPv4 and IPv6 connectivity, Debian Linux, Apache and NGINX, free Let’s Encrypt SSL certificates, dynamic DNS, automated application installation and an xCloud allocation. Automated backups are retained for 14 days, providing a useful recovery layer for websites, databases and email data.

The hosting environment supports MySQL or MariaDB databases, phpMyAdmin, selectable PHP versions, DKIM, SPF, spam filtering and virus filtering. Data-processing agreements are also available for customers that need GDPR documentation.

Server administration remains under the company’s control, so customers do not need to maintain Linux, web server software, mail services or security updates themselves. The inexpensive Home package is primarily supported through email, while the higher packages add telephone assistance and remote support.

Managed WordPress hosting uses the same NVMe-based infrastructure and includes automatic installation, SSL protection and professional migration assistance. Existing WordPress websites can be transferred with their files, databases and email accounts, reducing the technical work normally associated with changing providers.

The e-commerce packages are suitable for stores based on platforms such as PrestaShop 8 and Shopware 6 Community Edition. They include free initial installation, SSL protection, assistance with payment integration and server configurations intended to support PCI-DSS-related requirements. Storage ranges from approximately 10 GB to 40 GB, with room for additional websites alongside the main online store.

A browser-based website builder is available for customers who prefer not to use WordPress or work directly with source code. The editor uses drag-and-drop controls and responsive templates that adapt to desktop computers, tablets and smartphones.

More than 450 domain extensions can be registered. Hosted domains receive free Let’s Encrypt SSL certificates, while commercial domain-validated, organization-validated, extended-validation and wildcard certificates are available for projects with more demanding verification requirements.

The managed VPS range provides a practical upgrade path from shared hosting. Four configurations offer between 2 GB and 16 GB RAM, with mirrored NVMe storage ranging from 2 × 20 GB to 2 × 240 GB. The servers include Debian, IPv4 and IPv6, databases, SSL certificates, Apache or NGINX, application installation, migration assistance and optional load balancing.

Customers needing exclusive physical resources can choose managed dedicated servers. Entry configurations begin with 64 GB RAM and 2 × 512 GB NVMe storage, while larger systems reach 128 GB RAM and 2 × 1,920 GB NVMe. Twosteps handles operating-system maintenance, security configuration, monitoring and technical administration, allowing businesses to use dedicated infrastructure without maintaining an internal Linux administration team.

The infrastructure portfolio is centered on managed services rather than unmanaged servers. This approach is particularly suitable for businesses that want direct technical involvement from their provider instead of a self-service platform where the customer assumes responsibility for administration and security.

xCloud is a managed cloud-storage and collaboration service based on Nextcloud. It supports file synchronization, password-protected sharing links, WebDAV, calendars, address books, webmail, task management, chat, video calls and browser-based document editing through OnlyOffice.

Customers can keep xCloud data in Germany, Finland or France. The selected European location remains the primary storage region, making the service suitable for organizations that prefer their business files to remain within European data-protection jurisdictions.

Dedicated xCloud packages provide between 15 GB and 230 GB SSD storage, 2 GB to 32 GB RAM and 18 TB of traffic. Unlimited user accounts are included, storage can be expanded in 10 GB increments and the service is available with a 30-day free trial. Smaller xCloud allocations are also bundled with ordinary web hosting packages.

The managed backup service protects files, workstations and servers. Data is encrypted during transmission, stored in Germany and monitored centrally. Customers can choose cloud-only protection or hybrid backup arrangements that combine local NAS storage with an external copy.

Recovery options cover individual files, complete systems, Microsoft SQL databases, Microsoft Exchange, Hyper-V and VMware environments. This makes the service useful for both ordinary office data and more complex business continuity requirements.

Email archiving provides immutable and searchable storage for incoming and outgoing business correspondence. Existing mail can be imported, while archived messages remain accessible through Outlook, IMAP, web browsers and mobile devices. The service supports compliance-oriented retention and includes a 30-day free trial.

Additional services include Hosted Exchange, Microsoft 365 administration, email migration, newsletters, spam and malware filtering, endpoint antivirus protection, server monitoring, website monitoring, remote assistance and ongoing managed IT.

Custom software development is available for Windows, Linux and Apple environments. The company has experience with projects for automotive, aviation, hospitality, healthcare and social-service organizations, extending its role beyond hosting into long-term application and infrastructure support.

The website is available in German, English and French, and products are priced in euros. The layout is responsive and functional, although its content-heavy presentation is more traditional than the simplified dashboards and compact comparison tables used by many modern cloud providers. A few technical version references and translated interface elements are not completely consistent, so customers with strict software requirements should confirm the exact platform version before migration.

💰 Price & Cost

Shared hosting begins at €1.75 per month for Home. Starter costs €2.86, Basic €5.49, Profi €11.32, Company €16.92 and Premium €28.14 per month. Shared hosting does not include a setup fee.

The minimum billing period varies by package. Home begins with a 12-month commitment, Starter uses six months, Basic uses three months, while Profi, Company and Premium can be billed with one-month contract periods.

Managed VPS packages start at €17.68 per month and extend to €45.46 per month. A €11.90 setup fee applies to these virtual servers.

Managed dedicated servers start at approximately €100 per month. Larger configurations cost around €140.88 and €210.08 per month, with setup charges beginning at €109.

E-commerce hosting starts at approximately €6.58 per month, while dedicated xCloud packages begin at €7.10 per month. Document backup costs approximately €2.70 per month, desktop backup €16 and server backup €80.

Email archiving begins at €5.99 per mailbox per month. The per-mailbox rate decreases for customers purchasing larger account volumes.

Domain registration remains inexpensive for common extensions. A .de domain costs approximately €0.67 per month, while a .com domain costs approximately €1.42 per month. Domain fees are charged in advance for the complete registration period and are not refundable when the registration has already been completed.

Prices include 19% German VAT. Eligible business customers may receive tax-adjusted billing or reverse-charge treatment according to their country and VAT status.

Invoices are supplied electronically as PDF documents. The clearly established payment option is SEPA direct debit from a bank account, with service charges generally collected in advance.

There is no universal hosting money-back guarantee. Statutory withdrawal rights apply where legally required, but they can expire early when customers request immediate domain registration, account activation, software delivery or technical work. Completed domain registrations, setup services, external fees and support already supplied remain chargeable.

The 30-day trials for xCloud, backup and email archiving provide the most practical way to test those services without a long initial commitment.

Contract deadlines vary between products. Microsoft 365 and Hosted Exchange use 12-month minimum periods with 90 days’ cancellation notice. The website builder renews annually unless canceled at least 40 days before expiration. Email archiving uses nine-month periods with 45 days’ notice.

🏢 Data Center

Hosting services can be provisioned in Germany, Paris, Marseille, Helsinki and Montreal, depending on the selected package. Home hosting is limited to Germany, Starter adds Paris, while the larger packages provide access to the broader location range. Email servers remain in Germany.

xCloud storage is available in Germany, Finland and France. Backup data is stored in Germany.

German hosting systems operate from Falkenstein, Saxony, using infrastructure from Hetzner. Identified server addresses operate through AS24940, the autonomous network used by Hetzner Online.

Hosting facilities use 100% carbon-neutral renewable energy. German infrastructure relies on hydroelectric and solar power, supported by cold-aisle containment and heat-recovery measures. Server hardware is generally replaced after approximately 24 months and reused for less demanding workloads instead of being discarded immediately.

Average annual server reachability exceeds 99.9%. The contractual hosting availability guarantee is 99% per year, excluding outages resulting from force majeure, third parties and events outside the provider’s control.

The standard terms do not include an automatic compensation or service-credit schedule for downtime. Businesses requiring stricter availability commitments should arrange an individual service-level agreement.

The managed backup platform has a separate availability level of 99.999%. This figure applies to the backup infrastructure rather than ordinary shared hosting, VPS or dedicated-server availability.

✍️ Customer Support

Customer service is available through telephone, email, the support portal, remote assistance and callback requests. Office hours are Monday through Thursday from 8:30 a.m. to 5:30 p.m. and Friday from 8:30 a.m. to noon.

The Home package includes email support. Starter and the higher shared hosting packages include telephone, email and remote assistance. Managed VPS and dedicated-server customers also receive telephone, email and remote-support access.

Free pre-sales consultation is available for hosting, WordPress, online stores, virtual servers and dedicated infrastructure. This is useful for customers who need assistance selecting resources or planning a migration before opening an account.

Migration support is one of the company’s main strengths. Regular websites, WordPress installations, online shops and email accounts can be transferred from another provider. WordPress migration is included without an additional charge, while email can be moved to the German mail platform with automated migration tools.

A dedicated support portal provides technical assistance and account communication. Video tutorials cover common configuration tasks, while a separate status service reports infrastructure availability.

Servers and hosted websites can be monitored continuously for service failures, suspicious behavior and malware. Managed IT customers can also receive remote workstation and infrastructure support.

Standard support does not include clearly defined 24-hour telephone availability or a universal guaranteed ticket-response time. Organizations requiring continuous human support should negotiate an individual managed-service agreement.

🔨 Control Panel

Shared hosting, managed VPS and managed dedicated servers use LiveConfig. This German hosting control panel manages domains, websites, email accounts, databases, PHP settings, SSL certificates and server services.

LiveConfig uses a comparatively lightweight architecture and does not require the large collection of background components commonly associated with some other commercial hosting panels. Twosteps is a LiveConfig premium partner and also provides panel installation, configuration and migration services for external servers.

Databases can be managed through phpMyAdmin. Popular applications can be deployed through the integrated one-click installer, reducing the work required to create WordPress websites, forums, content-management systems and online shops.

A separate customer account area handles contracts, invoices, contact details, hosting products and support access.

The standard hosting environment does not use cPanel or Plesk. Customers familiar with LiveConfig should find the interface straightforward, while those moving from another panel may require a brief adjustment period.

xCloud uses the Nextcloud web interface together with desktop synchronization software, mobile applications and WebDAV connectivity. Microsoft 365, Hosted Exchange, backup and email archiving use their own specialized administration interfaces alongside the central Twosteps account.

🎯 Conclusion

Twosteps is a strong option for private customers, small companies and medium-sized European organizations that value managed operation, direct technical assistance, renewable-energy infrastructure and a broad range of complementary IT services.

Its main advantages include inexpensive shared hosting, NVMe storage, free SSL certificates, included domains, 14-day backups, several European server locations and professional migration assistance. The progression from shared hosting to managed VPS and dedicated hardware makes it possible to remain with the same provider as resource requirements grow.

The service becomes particularly valuable when hosting is combined with xCloud, backup, email archiving, Microsoft 365, security, monitoring and managed IT. Few providers at this pricing level cover both ordinary web hosting and compliance-oriented business services within the same portfolio.

Customers who do not want to administer Linux servers themselves receive the greatest benefit. Operating-system maintenance, security, monitoring, application migration and server management remain under professional supervision.

The main weaknesses are the relatively modest 99% contractual uptime guarantee, the absence of automatic downtime credits and the lack of clearly documented card or PayPal payment options. Cancellation deadlines also differ considerably between services and require careful attention.

The traditional and content-heavy website could use a cleaner product comparison process, together with more consistent translations and technical version information. These presentation issues do not prevent the services from being practical, but customers should confirm exact application versions and contract conditions before ordering.

Overall, Twosteps offers good value for customers who prefer a stable managed relationship over an anonymous self-service cloud platform. Businesses needing personal assistance, European data locations, WordPress migration, managed servers, secure backup or compliant email retention have several convincing reasons to consider the company.

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