Telenet.be Review 2026. Is telenet.be good web hosting in Belgium?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain RegistrationTelecom Own datacenter
⇔ Redirected from hostbasket.com
Telenet is one of the major telecom and internet providers in Belgium, and its Telenet Business branch extends that role into hosting and cloud services for freelancers, small companies, and larger organizations. The group has been active since 1996 and operates out of Mechelen, with several data centers in Belgium. Over the years Telenet strengthened its hosting expertise by absorbing specialist providers such as Hostbasket, so the hosting side is not a side-project but a long-running infrastructure business under a big telecom umbrella.

For smaller businesses, the core web-presence offering revolves around Linux shared web hosting, domain names, and SSL certificates, all managed through the in-house MyCloud control panel. Everything is tightly integrated: domains, hosting, SSL, and Microsoft 365 mailboxes can be ordered and then managed from a single interface, while billing is consolidated with other Telenet services. The public sales flow and self-service tools are available in Dutch and French, with corporate information also accessible in English. Pricing is always in euro (€).

The backbone of the hosting catalog is Linux webhosting for CMS-driven sites (WordPress, Joomla, Drupal, WooCommerce, etc.). There are three plans – Small, Medium, and Xlarge – running on Apache 2.4 on Debian Linux, with HTTP/1.1 & HTTP/2 support. All variants share a similar philosophy:

• Shared platform optimized for PHP applications
• Unlimited data transfer on all plans
• Daily backups retained for about 60 days
• Built-in free SSL certificate and free domain name for the first year
• Separation between web and database servers for extra stability
• Optional add-ons such as Managed CMS (they handle patching) and extra caching for performance

The plans mainly differ in disk space and database size:

• Small: 20 GB storage, 5×100 MB MySQL databases, 128 MB PHP memory limit, up to 3 FTP users
• Medium: 50 GB, 5×250 MB MySQL, 256 MB PHP memory limit
• Xlarge: 150 GB, 5×500 MB MySQL, 512 MB PHP memory limit

All plans include one-click installation for popular CMS platforms, advanced security, and the possibility to host multiple linked domains under one package, which works well for agencies or businesses with several small sites. For many Belgian SMEs that want a reliable PHP stack without touching the underlying OS, this setup is very practical.

There are also references to both Windows and Linux webhosting when combining domain and hosting promotions, which indicates that .NET-oriented Windows hosting is available as part of the broader Hosting & Cloud portfolio, even though the fully detailed public click-to-order pages currently focus on Linux.

Alongside webhosting, Telenet puts a lot of weight on domain management. The domain name offering lets customers register or transfer a wide range of extensions (over 500 TLDs, including regional ones like .gent, .vlaanderen and .brussels). Every domain comes with:

• Free URL forwarding (redirect the domain to another website)
• Free email forwarding (use your own domain as an alias to an existing mailbox)
• Free use of Telenet nameservers
• Self-service DNS management in MyCloud (A, AAAA, MX, CNAME, TXT, SRV, SPF, etc.)

For agencies and heavy users, Domain Packs allow pre-purchasing 25, 50, 100, or 250 registrations/transfers of popular TLDs (.be, .nl, .eu, .com, .net), with the effective per-domain pricing dropping as the pack size increases. The promo codes for these packs do not expire, which is attractive for resellers who register names over time.

On the security side, Telenet Business offers SSL certificates from Comodo in three flavors:

• Domain Validation (DV) – around the entry price point, suitable for basic encryption and the browser padlock
• Organization Validation (OV) – with company validation and a higher warranty amount
• Extended Validation (EV) – the top tier, with the company identity validated in depth and a high monetary warranty

Beyond simply selling the certificate, Telenet provides a full service: generating the CSR for sites hosted with Telenet, handling the purchase from the CA, taking care of all administrative steps, installing the certificate on Telenet servers, configuring HTTPS host headers (e.g., secure.yourcompany.com), and testing the secured site. The certificate is also monitored so the customer is warned in time before expiration. For sites hosted elsewhere, the certificate can be delivered for self-installation.

In addition to these clearly packaged products, Telenet Business runs a broader Hosting & Cloud division. Service agreements and technical documents show virtual server platforms, dedicated servers, online backup, and dynamic cloud services for mid-market and enterprise customers, with infrastructure located in multiple professional data centers in Belgium. Those larger solutions are not sold via simple retail plan tables but through direct contact and bespoke design, which fits the profile of more complex environments.

Based on WHTop’s historical tracking of plan features and pricing, Telenet has maintained largely the same hosting lineup since March 2020 (a period when they also offered hosting options that included Windows OS). Their Linux shared hosting plans remain effectively unchanged in both features and pricing, which can be interpreted as evidence of limited product iteration and a relatively low level of ongoing investment in the web hosting segment. A comparable pattern is visible in their SSL certificate catalog as well, where the same three certificate options appear to have persisted with minimal evolution.

Overall, they offer a telecom-grade hosting platform: not the cheapest "mass hosting" player, but a stable, integrated environment where internet access, hosting, domains, SSL, and Microsoft 365 are all delivered by the same provider and backed by Belgian support teams.

💰 Price & Cost

Linux shared hosting keeps the pricing model deliberately simple and predictable. Each of the three plans can be taken for 12 months or 6 months:
Small: about €60 per year (equivalent monthly pricing displayed based on term) / Medium: about €120 per year / Xlarge: about €180 per year
The 6-month option costs proportionally a bit more per month than the 12-month option, which rewards committing for a full year. There are no surprise overage charges on traffic, because all three plans come with unlimited data transfer, so cost control mainly revolves around the chosen disk space and add-on services.

Every Linux hosting package includes a free domain name for the first year, which already saves the initial registration fee for one .be, .com, .nl, .de, .fr or similar extension. Additional domains can be registered separately. Promotional pricing is clearly visible: for new or transferred domains of common TLDs, the first year typically costs around €10 for .be, .com, .nl, .de, .fr and €12 for .eu and .lu, with normal pricing applying after the promo period.

For heavy domain users, Domain Packs offer substantial savings. For example:
Domain Pack 25: €400 total, effectively about €16 per domain / Domain Pack 50: €750 total, about €15 per domain
Domain Pack 100: €1300 total, about €13 per domain / Domain Pack 250: €3000 total, about €12 per domain
These packs can be used for new registrations, renewals, or transfers on selected TLDs, and the promo code remains valid indefinitely, which avoids any pressure to burn through credits quickly.

SSL certificates are priced per year and remain in line with business-grade hosting expectations:
DV around €50/year / OV around €80/year / EV around €250/year
Installation on Telenet’s own servers is included, and there is no separate "setup fee" for that part.

On the contract side, hosting, domains, and SSL run as subscriptions with defined terms. For domain names, registration agreements explicitly state that fees are non-refundable, even if a domain is canceled early, which is standard in the domain industry. For general Hosting & Cloud subscriptions such as webhosting, domain names, and SSL, termination requires contacting Telenet Business (via the hosting & cloud admin email) typically at least one month before the end of the current term to prevent automatic renewal.

Instead of a classic "30-day money-back guarantee", Telenet follows the more traditional telecom model: services are billed via regular Telenet invoices, and online or phone orders are subject to the Belgian right of withdrawal rules where applicable. That right usually implies 14 calendar days after contract conclusion for eligible customers, but domain registration fees and certain digital services are generally excluded from refunds.

Billing for hosting and domains is integrated with other Telenet Business services, so companies that already use Telenet for connectivity simply see their Hosting & Cloud charges added to the same invoice. Payment uses the standard methods available for Telenet subscriptions (direct debit/SEPA and classic invoice payment).

🏢 Data Center

Telenet runs hosting and cloud services out of multiple professional data centers in Belgium, combining proprietary facilities and third-party sites:

• A data center near Ghent (Lochristi – Antwerpse Steenweg 19)
• A data center at Mechelen headquarters (Liersesteenweg 4, 2800 Mechelen)
• Additional capacity in an external LCL data center in Diegem
• For certain cloud services, dedicated cages in a Zaventem data center are also used

Internal service agreements for dedicated hosting, colocation, and dynamic cloud solutions confirm that Telenet uses its own racks and cages in these locations rather than simply reselling someone else’s infrastructure. This multi-site setup gives them options for geographical redundancy and disaster recovery, particularly for enterprise-class services.

On the shared hosting side, the Linux webhosting platform is built with separate web and database servers, daily backups stored for roughly two months, and security layers tuned for PHP-based CMS sites. Customers benefit from Telenet’s national backbone, peering arrangements, and close proximity to the Belgian audience, which means low latency for local visitors and solid connectivity to the wider internet.

A formal uptime guarantee of 99.9% for shared hosting is documented in hosting service agreements, with service credits available for customers on premium support contracts when that threshold is not met. The wording and structure of Telenet’s SLAs clearly target business environments where availability is critical.

The larger Hosting & Cloud portfolio – virtual servers, dedicated servers and colocation – rides on the same data center footprint. These services can take advantage of redundant power, cooling, and network paths, plus optional backup and monitoring solutions, making Telenet a realistic option for Belgian organizations that want to keep workloads inside the country while still having access to modern cloud-style infrastructure.

✍️ Customer Support

Support is one of the stronger points of Telenet’s hosting offering. There is a clear separation between general Telenet Business customer service and a specialized Hosting & Cloud team.

For domain and hosting questions, customers have:

• A dedicated cloud support line (for example 09 326 90 94)
• Toll-free 0800 numbers (such as 0800 66 832 and 0800 66 008) for sales and advice on domains and hosting
• Direct e-mail contact via cloudsupport@telenetgroup for technical and product questions
• A specific administrative contact email (e.g. cloudadmin@telenetgroup for contract changes and cancellations

On the Linux webhosting page, the platform is presented together with a technical helpdesk and the option to upgrade to 24/7 premium support, which adds stricter SLA handling and more proactive follow-up for issues. This fits companies that rely heavily on their site for revenue and want a predictable response framework.

Self-service help is handled through online FAQ and knowledge-base articles, often linked directly from the MyCloud control panel. Many operations – such as changing DNS settings, setting up URL or email forwarding, or cancelling auto-renewals for domain names – can be initiated from MyCloud without needing to contact support, although phone and email help remain available for customers who prefer guided assistance.

For broader business customers, Telenet Business offers live chat, a "call me back" option, and in-person visits via business stores or account managers. This omni-channel approach is particularly useful for SMEs that want a single provider for internet, telephony, and hosting, with one support ecosystem to call.

🔨 Control Panel

All hosting and cloud services for smaller businesses are managed via MyCloud, Telenet’s own web-based control panel. This portal acts as the central place to:

• Register, transfer and renew domain names
• Manage DNS records (A, AAAA, MX, CNAME, TXT, SPF, SRV, etc.)
• Configure URL forwarding and email forwarding
• Manage Linux webhosting packages (upgrades, options, FTP users, databases)
• View and manage orders and subscriptions for hosting and Microsoft 365

For customers who originally come from the residential MyTelenet environment, certain tiles in MyTelenet link straight into the MyCloud panel, making the transition to business hosting fairly seamless.

On the Linux webhosting product itself, the control panel is used to:

• Enable one-click installs of WordPress, Joomla, Drupal, WooCommerce
• Adjust certain PHP settings within the allowed limits
• Manage databases and FTP accounts
• Upgrade from Small to Medium to Xlarge without service interruption
• Activate or manage bundled and premium SSL certificates

The design is clearly targeted at business users rather than developers who want root access to a VPS. It hides the underlying Debian Linux machines and focuses on high-level control of websites, domains, DNS, and mail. For organizations that prefer a "set it and forget it" style platform with a straightforward GUI instead of cPanel or Plesk, MyCloud serves that role well.

🎯 Conclusion

Telenet’s hosting offering is very much what one would expect from a large telecom group extending into cloud and hosting: solid, conservative, and clearly business-oriented rather than aggressively specialized for global web developers.
Key strengths include:

• Integration with Telenet Business connectivity: internet, telephony, domains, hosting, SSL, and Microsoft 365 under one roof and one invoice.
• Reliable Linux shared hosting tuned for mainstream CMS platforms, with unlimited traffic, daily backups, and a documented 99.9% uptime guarantee.
• A rich domain and DNS platform, including advanced DNS management and domain packs that make sense for agencies, IT providers, or larger multisite businesses.
• End-to-end SSL management, from certificate purchase to installation and monitoring, which reduces operational burden for SMEs.
• Hosting in Belgian data centers (Ghent/Lochristi, Mechelen, Zaventem, Diegem) with a serious SLA framework and the possibility to grow into virtual, dedicated, or colocation services for more demanding projects.
• Local support in Dutch and French, with specialized hosting & cloud teams reachable by phone and email, and optional 24/7 premium support.

The trade-offs are typical for a telecom-backed hosting offer:

• The product range focuses mostly on shared hosting, domains and SSL, with less emphasis on click-to-order VPS, developer-centric cloud, or budget hobby plans.
• The absence of a clear, no-questions-asked money-back guarantee places more weight on understanding contract terms and the 14-day withdrawal rules before ordering. A big minus is the missing of VPS, Cloud and Dedicated Severs!
• The MyCloud control panel is proprietary rather than cPanel/Plesk, which may require some adjustment for users migrating from other hosts, even though the feature set is complete for most business needs.
• Redirecting www website URL to www2 for domain name is a wrong practice.

For Belgian SMEs, freelancers, and organizations that already rely on Telenet for connectivity – or that value keeping sites and data within Belgian data centers under a well-known telecom brand – this is a very credible and convenient choice. For developers wanting exotic stacks, unmanaged VPS with root access all over the world, or the lowest possible entry-level prices, a more specialized pure hosting provider might still fit better.

📢 Special pages

• Privacy