Nexcess review

13 user reviews, 1 support response, 0 testimonials, 16 products, 0 promotions, 4 social accounts, 38479 hosted, Alexa #10240, listed 2005 (#1621)

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: 6 mo. to 1 year
Global rating
From last few weeks our cloud version all the website goes down once a day and there is no solusion from Nexcess support, Also if we create any ticket with urgent priority then they reply after 3 to 4 hours so any issue will takes 2 to 3 days to solve. Nexcess support was very good before they merged with Liquid Web but now it's very poor.
-anonymous- (vivek.kumar.2904009@g...)
Time Hosted: 3 to 6 months
Global rating
Moved website from Hostgator to Nexcess. Worked fine for few days but after that started facing regular down issues.

They used to be good but now their uptime and support has become bad.

Not suggested for important websites.
https://www.twitter.com/propernounco (adam@p...) / propernoun.co
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Nexcess Is Great!
I am a web developer and have hosted a large number of websites and other applications on Nexcess. Our site runs it's entire API via Nexcess. Nexcess is great for Magento, Wordpress and much more. We have a full write up that you can read on Nexcess vs other hosting providers here: https://www.propernoun.co/articles/nexcess-hosting-review
MORE REVIEWS
Listed and verified since 2005
nexcess.net logo

Editorial Review

Nexcess is part of Liquid Web, Services: Web HostingDomain Registration Own datacenter | Redirected domains: maxvps.com eliterax.com nexcess.co.uk nexcess.net.au

With almost 20 years of experience in the field, Nexcess is a hosting company focusing on providing customers with stability and reliable products, as well as free migration from other providers.

Nexcess provides customers with the following services:
  • Shared Hosting;
  • Dedicated Servers;
  • Cloud Hosting;
  • Domain Registration;
  • SSL Certificates;
  • CDN;
  • Colocation;

Shared hosting plans are all equipped with their own dedicated IP, email features and secondary domains. Each shared hosting plan has a limited number of daily visitors allowed (starting from the cheapest plan which allows 100 up to the most expensive that allow 1000).

Cloud hosting is designed for high-traffic eCommerce pages as well as small businesses. Cloud solutions are fully managed, flexible, PCI complaint and they include necessary tools for controlling and monitoring your page.

Customers can choose either unmanaged or fully managed dedicated servers. Choosing an unmanaged service implies the team setting up the product for you and letting you control it entirely. Choosing a fully managed one means that the team will set the product for you and get the enterprise-level support.

Price & Cost


If we compare the pricing system at Nexcess with the prices of other companies from the same industry, we might conclude that their prices are slightly higher than those of other hosting providers. Nevertheless, given the features made available with their plans, we might agree that their prices are still accessible.

Like many hosting companies, they have a money-back policy. Nexcess claims that a refund is guaranteed within 30 days from the purchase in case customers are not happy with the service.

Reliability


Like the majority of companies on the market, they claim 99.99% uptime guarantee for customers choosing Nexcess as their hosting provider.

Data Center


The headquarters of the company are located in Southfield, MI (USA). They have multiple data centers around the world. Their data centers are located in:
•Dearborn, Michigan (USA): working on 300 kilowatt Cummins diesel generator; multiple redundancies; N+1 cooling system with Liebert air-cooled units.
•San Jose, California (USA): N+1 redundancy configuration, BGPv4 routing in use for continuous connectivity.
•Miami, Florida (USA): N+1 redundancy; UPS systems.
•Amsterdam, The Netherlands: unmetered bandwidth provided by multiple providers (Tier 1), such as Level 3 and TeliaSonera; 2N redundant system for high power performance.
•Sydney, Australia: running on 300 kilowatt Caterpillar generator; back up with N+1 configuration.
•Surrey, UK: low-latency connections guaranteed for over 600 cities from all around the world, as well as N+1 configuration.
•West Sussex, UK: low-latency connections guaranteed for over 600 cities from all around the world, N+N generators for high powered infrastructure.

Customer Support


Nexcess customer support can be contacted via phone, e-mail or live chat. They can also be contacted on social media platforms (Facebook, LinkedIn, Twitter). More than that, they offer customers the possibility to check out a neatly organized FAQ and their knowledge library. For further information (news or updates), customers can access their blog. Their communication networks are working 24/7.

Control Panel


There is no accurate mention of a specific control panel. However, dedicated servers require InterWorx-CP when upgrading a plan.

Conclusion

Nexcess is a good company with multiple data centers all around the globe. They have bigger prices for their products, but this is not necessarily an inconvenience. Their products are efficient and, given their multiple data centers, they have a high quality hardware system. Nexcess is a good choice for online business.

Server locations:

Dearborn San Jose Miami Amsterdam Sydney Surrey West Sussex
Datacenter locations for nexcess.net

Special pages


nexcess.net screenshot
Website research for Nexcess on March 16, 2020 by WebHostingTop

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PlansNexcess Website Products

Shared - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedFree domain /
Allowed
SIP 100featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Other features : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

DAILY VISITORS UP TO 100

SECONDARY DOMAINS 9

EMAIL INCLUDED

* Additional Bandwidth billed @$0.50/GB
Development site creation billed @ $25 per site.
Plan URL : https://www.nexcess.net/pricing/dedicated-servers/
$19.95/mo.7500 MB75 GB 0 / unlimited
SIP 300featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Other features : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

DAILY VISITORS UP TO 1000

SECONDARY DOMAINS 49

EMAIL INCLUDED

SSL INCLUDED STANDARD

CDN BANDWIDTH 250 GB PER MONTH

* Additional Bandwidth billed @$0.50/GB
Development site creation billed @ $25 per site.
Plan URL : https://www.nexcess.net/pricing/dedicated-servers/
$189.95/mo.55 GB250 GB 0 / unlimited
Dedicated - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedRAM /
Dedicated IPs
SIP 400featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Other features : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
RAM : 24000 MB
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

DAILY VISITORS UP TO 5000

SECONDARY DOMAINS Unlimited

EMAIL INCLUDED

SSL INCLUDED STANDARD

CDN BANDWIDTH 600 GB PER MONTH

OPENVPN OPTIONAL

* Additional Bandwidth billed @$0.50/GB
Development site creation billed @ $25 per site.
Plan URL : https://www.nexcess.net/pricing/dedicated-servers/
$539.95/mo.600 GB650 GB 24 GB / 1
SIP 500featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Other features : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
RAM : 24000 MB
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

DAILY VISITORS UP TO 10000

SECONDARY DOMAINS Unlimited

EMAIL INCLUDED

SSL INCLUDED STANDARD

CDN BANDWIDTH 600 GB PER MONTH

OPENVPN INCLUDED

* Additional Bandwidth billed @$0.50/GB
Development site creation billed @ $25 per site.
Plan URL : https://www.nexcess.net/pricing/dedicated-servers/
$674.95/mo.600 GB1 TB 24 GB / 1
Cloud - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedRAM /
Dedicated IPs
Nexcess Cloud XSfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Other features : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Hosted domains : 10
Free domains : 0
Dedicated IPs : 0

Nexcess believes in the promise of the Cloud: scalability, security, performance, and ease of use. Together with our team, clients, and partners, we’ve built something better.

Whether you’re a small business or a high traffic eCommerce store, our [...]
Plan URL : https://www.nexcess.net/cloud/hosting
$49.00/mo.50 GB1 TB
Nexcess Cloud SfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Other features : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Hosted domains : 15
Free domains : 0
Dedicated IPs : 0

With growth comes the need for more power and more resources. Instantly upgrade your cloud hosting solution or increase user concurrency for a limited period of time with just a click in your Client Portal.

Keeping ahead of the competition means [...]
Plan URL : https://www.nexcess.net/cloud/hosting
$99.00/mo.75 GB2 TB
Nexcess Cloud MfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Other features : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Hosted domains : 20
Free domains : 0
Dedicated IPs : 0
Plan URL : https://www.nexcess.net/cloud/
$179.00/mo.125 GB3 TB
Nexcess Cloud XXLfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Other features : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
RAM : 32000 MB
CPU : 32 vCPU
Hosted domains : 50
Free domains : 0
Dedicated IPs : 0
Plan URL : https://www.nexcess.net/cloud/
$849.00/mo.800 GB10 TB 32 GB
Domains Keep mouse
over features!
Price Updated
.comfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7

Whois Privacy for $5.00/year
Registering also the hole list of possible extensions, including new TLD like:
.shiksha, .doctor, .theatre, .security, .protection, .properties, .top, .corsica, .wine, .vin, [...]
Plan URL : https://www.nexcess.net/domain-registration/
$15.00/yr.
SSL Certificates Keep mouse
over features!
Price UpdatedDomains protected
SSL StandardfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Domains protected : 1

128/256 Bit Encryption
Validation Level: Domain
1 Domain
$10,000.00 (USD) Warranty
Industry Standard 2048-bit SSL
Plan URL : https://www.nexcess.net/ssl-certificates/
$39.95/yr. 1
SSL PremiumfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Domains protected : 1

Validation Level: Company
$1,250,000.00 (USD) Warranty
128/256 Bit Encryption
1 Domain
Industry Standard 2048-bit SSL
Plan URL : https://www.nexcess.net/ssl-certificates/
$99.95/yr. 1
SSL EVfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Domains protected : 1

Green Address Bar
Validation Level: Extended
$1,500,000.00 (USD) Warranty
Next Generation 2048-bit SSL
128/256 Bit Encryption
1 Domain
Plan URL : https://www.nexcess.net/ssl-certificates/
$199.95/yr. 1
SSL WildcardfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Domains protected : Unlimited

Multiple Subdomains
Validation Level: Domain
$10,000.00 (USD) Warranty
128/256 Bit Encryption
Industry Standard 2048-bit SSL
Plan URL : https://www.nexcess.net/ssl-certificates/
$279.95/yr. all subdomains
CDN Keep mouse
over features!
Price Transfer UpdatedDomains Allowed
CDN 250featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Domains Allowed : Unlimited

Bandwidth Overage: $0.10(USD)/GB | Asia Bandwidth Overage: $0.45(USD)/GB
Add SSL for $20 (USD)/mo

Setting up a CDN for your site is simple and doesn't require the extra step of uploading your content to the CDN. The CDN can monitor all assets sent [...]
Plan URL : https://www.nexcess.net/content-delivery-network/
$25.00/mo. 250 GB ($ 0.1/GB) Unlimited
CDN 500featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Domains Allowed : Unlimited
Plan URL : https://www.nexcess.net/content-delivery-network/
$47.50/mo. 500 GB ($ 0.1/GB) Unlimited
CDN 1500featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Domains Allowed : Unlimited
Plan URL : https://www.nexcess.net/content-delivery-network/
$145.50/mo. 1,500 GB ($ 0.1/GB) Unlimited

Contact information is managed by nexcess.net representatives support@n..., sales@n..., info@n..., clwells@n..., grubino@n..., rbailey@n... [login] | Last company update:

Web stats

Targeting: Australia, United Kingdom, United States
Details for https://www.nexcess.net/
Website DNS: MX::alt3.aspmx.l.google.com => 2404:6800:4008:c00::1b ( Taipei ) / Google LLC - google.com
MX::alt1.aspmx.l.google.com => 2a00:1450:4010:c03::1b ( Lappeenranta ) / EU Metro Frontend - google.com
MX::aspmx.l.google.com => 2a00:1450:400c:c0c::1a ( Brussels ) / EU Metro Frontend - google.com
MX::alt2.aspmx.l.google.com => 2404:6800:4003:c06::1b ( Singapore ) / Google LLC - google.com
MX::alt4.aspmx.l.google.com => 2607:f8b0:400e:c04::1a ( Dallas ) / Google LLC - google.com
ns-832.awsdns-40.net => 205.251.195.64 ( Hong Kong ) / Amazon.com Inc.
ns3.p03.dynect.net => 208.78.71.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com
ns-1479.awsdns-56.org => 205.251.197.199 ( Seattle ) / Amazon.com Inc.
ns2.p03.dynect.net => 204.13.250.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com
ns-1911.awsdns-46.co.uk => 2600:9000:5307:7700::1 ( Seattle ) / Amazon.com Inc.
ns4.p03.dynect.net => 204.13.251.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com
ns-185.awsdns-23.com => 2600:9000:5300:b900::1 ( Seattle ) / Amazon.com Inc.
ns1.p03.dynect.net => 208.78.70.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com
Server Software: nginx
Website IP: 209.126.24.35
IP Location Country/State/City: United states / Michigan / Lansing - see top providers in United States, Michigan
ISP Name / ISP URL: Liquid Web L.L.C / liquidweb.com

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How much is 4 + 3 ? Respond with 7
 

Nexcess News / Press release

WordPress Plugin Provider iThemes Acquires Membership Management Company - iThemes (ithemes.com), a provider of WordPress SaaS and plugins for managing WordPress websites and a Liquid Web (liquidweb.com) company, has acquired Restrict Content Pro - a provider of membership management. The purchase would better serve the needs of WordPress customers looking to expand into membership and course offerings for their websites. 
Founded by Pippin Williamson, Restrict Content Pro was designed to provide a complete membership management system. It is intended to give website
Expert Blog: Magento 1 Reaches EOL Next Year. Is Your Ecommerce Business Ready? - Author: Miguel Ignacio Balparda, Product Manager at Nexcess
Magento 1 reaches EOL in June 2020. That means no security updates and no support from Magento anymore. We look at your options in the lead up to Magento 1 EOL.
Magento 1 will reach the end of its life in June 2020. From that date, there will be no security or feature updates. The tens of thousands of online retailers with stores based on Magento 1 are running out of time to make a decision.
When the first Magento beta was released to ...
Nexcess Becomes Platinum Ecommerce Web Hosting Partner for Magento - Ecommerce web hosting specialist Nexcess (nexcess.net), a Liquid Web brand holding data centers around the world, has become platinum partner for Magento ecommerce solutions. This 3-year partnership between Nexcess and the Magento Association would drive the ongoing Nexcess initiative to expand its footprint into the Magento community.
Nexcess brings over 20 years of experience hosting web applications to Magento and has been working with Magento merchants since the platform was first built on
[search all nexcess.net news]

Nexcess Social Networks

https://www.linkedin.com/company/nexcess
Nexcess (established 2000) is a Privately Held entity having 374 followers on LinkedIn and 51-200 employees, industry Internet.
Nexcess Blog  Using Wordpress version 5.5.1. Blog added on February, 2012, with total 695 articles, Language en-US. See recent blogs summary posts:
- 5 Real Differences Between Cheap Hosting and Good Hosting - Have you ever looked at the price difference between two products and gone, “What the hell?? WHY is that one so much cheaper?” It's like buying something on Wish versus at Target - price is ...
- The One Thing You Can Do (Without Code) To Speed Up Your Store - if your site takes three seconds or more to load, you'll likely see more than 50% of your traffic disappear. You can optimize your store for speed but the single biggest factor affecting performance ...
- How to Duplicate a WordPress Page or Post - There are a number of solid and easy-to-use plugins to enable page, post, or any custom post type to be duplicated. One of those plugins is called Yoast Duplicate Post. Using this plugin makes it ...

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Nexcess Domain trend

ReviewsNexcess Customer Ratings

The quick stats of Nexcess profile shows a note average of 4.1 out of 10, counting 13 opinions. (few listed on the top of the page)
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Some customers might say good things like: "i'm happy with Nexcess" or bad things and complaints like: "this company sucks", or "is horrible", "nexcess.net generated only problems", "scam or ripoff provider", but is your turn now to share your experience!
How much is 4 + 3 ? Respond with 7
 
(3 = 23.08%)
(1 = 7.69%)
(1 = 7.69%)
(1 = 7.69%)
(7 = 53.85%)
-anonymous- (-hidden-)
Time Hosted: 2 to 3 years
Global rating
Nexcess pushes the envelope in developing new solutions, such as their latest cloud offering, but unfortunately does not have the experience, or perhaps funding, to back it up. We launched a simple Magneto instance on their most robust cloud offering only to have illogical technical limitations (like inability to vary permissions at file level by user) force us to open another, standard, hosting agreement as a workaround. Then, when things broke (as they started to, frequently), our tech team had to lead their to solutions, often after hours of downtime.

They are probably a great host for standard or basic clients, but we had a very bad experience when we started to trust them beyond that. Ultimately we are glad we moved away as we achieved a much more robust solution for about 1/2 the cost, all said and done.

Matt (-hidden-) / sellvapeonline.net
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
BAD
NO. DONT GO FOR THEM. NOT SUGGESTED FOR MAGENTO 2 HOSTING! SITE IS SLOW AND GOES DOWN. WILL FIND NEW SERVER
-anonymous- (glassessquare@g...) / supwatch.com
Time Hosted: 3 to 6 months
Global rating
I purchased a nexcess magento hosting service for deploying my B2C website. Nexcess's magento escrow performance is great and has great after-sales service. Great nexcess hosting service. I will recommend it to my friends and colleagues.
Jeremy (-hidden-) / ecogeekboutique.com
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Terrible spam protections
If you want spam in your inbox. Use these guys. And they won't help you fix it. They will tell you "its how it is".

I get about 300 spam emails a day.
Annie (bravelittletoaster@h...) / ourchart.net
Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
I plan to get a refund first thing in the morning. We shopped all around for decent hosting services for a software called e-Fiction. Nexcess claims to offer support, http://www.nexcess.net/software/efiction-web-hosting, but not one rep even knew what it was. Needless to say it wouldn't install so I tried for the wordpress plugin. After speaking with three reps, Charles refused to assist and hung up on me. Just don't do it.
rose@rosespetsupplies.com (rose@r...) / rosespetsupplies.com
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Nexcess support is horrible
I switched to Nexcess sip-100 plan from Host Gator business plan thinking that I would get a server tuned for Magento and from what I could find in forums good support. Well the support has been horrible since the day the migration took place. It is going on 3 weeks now and I have yet to begin working on my site. The support team just does not seem to be able to take a problem and run with it. It gets delayed, they really seem like they have no idea how to fix your problems, you can't get a status from them and just try to get them to bounce it up to a higher level of support, it just doesn't happen. I guess I was spoiled at Host Gator and their extraordinary support team, but I really should have figured out when a company only has email support it was going to be problematic. Send an email in and wait and hope they actually answer it, no way to simply open a chat session if a problem is high priority or you simply need support now. I really have to consider moving off and finding [read more...]
Royce (royce@j...) / joomflix.com
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Everything has been fine with nexcess.net (their customer service is excellent) until 6/18/10 when all their nameservers crashed! I have approximately 10 sites, including customer sites, hosted there on my recommendation. Imagine my dismay when all the sites suddenly disappeared!

The only place I could get any information was Twitter - all the other folks on nexcess posting there about the failure.

I guess anyone can get one screwup, but please nexcess, let us know what happened and what you are doing to ensure it doesn't happen again!

Trevor Howard (thoward233@a...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
I switch almost a year ago from Host Gator. Gator's support was very hard to get a hold of. I was on hold all the time. Nexcess has great speed, always up and excellent support. Their on-line help manuals are top-notch. I would highly recommend Nexcess for any hosting needs. The price is not the lowest, but you get what you pay for. Its certainly worth it if your running E-Commerce.
Steve (Stevefree@y...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
The good.
I've been with Nexcess.net for a long time. There service is #1 Top notch. I cannot stress that enough. If you enter a ticket, a REAL human is on your case through email in a matter of minutes and it doesnt matter what time of day.

The service is also stable and can take peaks. They dont seem to over subscribe their servers at all.

The Bad
The cost is higher then most, the bandwidth limits are low. Thats it...
Jess (fivesix@g...)
Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
I switched to Nexcess from a shared host because I wanted a host that could withstand some of the surges and peaks in traffic my website experience.

I explained this to Nexcess and they put me on a dedicated server, dual xeon, 2.8ghz with 3 gigs of ram. At the first peak in traffic the site went down for several hours, costing me several thousands of dollars in business.

The sad part is, my website only experienced 1k visits over the course of the day, and their DEDICATED server still crapped out. My old host, Lunarpages.com could handle much more traffic on their shared servers.

Their email-only customer service was prompt but they couldn't tell me why their server crashed with so little traffic. Needless to say I canceled my service due to the poor performance, yet Nexcess still billed me for an extra month of hosting, even though I canceled literally minutes after my plan was renewed.

Nexcess and Eliterax may be work for you if your site doesn't get any more [read more...]
At the time the dell dual xeon line was the best we had. This was also before the SIP plans were created and when Magento itself was still very young and much more resource intensive than it is now. The server that they were on when they first signed up with us was a Celeron server for $49.95/month, lowest server we offered and when they learned of their upcoming traffic spike from being mentioned on the oprah show, they asked us if we could set them up with something higher to handle the spike. We provided them with a Dell 2850 with Dual Xeon processors. The server did indeed spike, I'm not sure exactly where they got the 1000 hits number from, but I have no way of knowing if that was accurate or not, but during the initial spike there was a hardware issue with the box. Within an hour the hardware issue was fixed and the server withstood the rest of the spikes that day that occurred from the show promotion. Once the day was over, they stayed on the box at no charge for several days [...]
Customer service representative (support@n..., ).

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