Nexcess review
13 user reviews, 1 support response, 0 testimonials, 16 products, 0 promotions, 4 social accounts, 21328 domains, 26573 hosted, Alexa #11126, listed 2005 (#1621)
21700 Melrose Avenue
Southfield , MI 48075 US
Phone +1 866 639 2377
Fax +1-248-281-0473
support@n...Website language(s): en-US
Most Recent Customer Reviews
-anonymous- (-hidden-)
From last few weeks our cloud version all the website goes down once a day and there is no solusion from Nexcess support, Also if we create any ticket with urgent priority then they reply after 3 to 4 hours so any issue will takes 2 to 3 days to solve. Nexcess support was very good before they merged with Liquid Web but now it's very poor.
-anonymous- (vivek.kumar.2904009@g...)
Moved website from Hostgator to Nexcess. Worked fine for few days but after that started facing regular down issues.
They used to be good but now their uptime and support has become bad.
Not suggested for important websites.
They used to be good but now their uptime and support has become bad.
Not suggested for important websites.
https://www.twitter.com/propernounco (adam@p...) / propernoun.co
Nexcess Is Great!
I am a web developer and have hosted a large number of websites and other applications on Nexcess. Our site runs it's entire API via Nexcess. Nexcess is great for Magento, Wordpress and much more. We have a full write up that you can read on Nexcess vs other hosting providers here: https://www.propernoun.co/articles/nexcess-hosting-review
I am a web developer and have hosted a large number of websites and other applications on Nexcess. Our site runs it's entire API via Nexcess. Nexcess is great for Magento, Wordpress and much more. We have a full write up that you can read on Nexcess vs other hosting providers here: https://www.propernoun.co/articles/nexcess-hosting-review
MORE REVIEWS
Editorial Review
Nexcess is part of Liquid Web, Services: Web HostingDomain Registration Own datacenter | Redirected domains: maxvps.com eliterax.com nexcess.co.uk nexcess.net.auWith almost 20 years of experience in the field, Nexcess is a hosting company focusing on providing customers with stability and reliable products, as well as free migration from other providers.
Nexcess provides customers with the following services:
- Shared Hosting;
- Dedicated Servers;
- Cloud Hosting;
- Domain Registration;
- SSL Certificates;
- CDN;
- Colocation;
Shared hosting plans are all equipped with their own dedicated IP, email features and secondary domains. Each shared hosting plan has a limited number of daily visitors allowed (starting from the cheapest plan which allows 100 up to the most expensive that allow 1000).
Cloud hosting is designed for high-traffic eCommerce pages as well as small businesses. Cloud solutions are fully managed, flexible, PCI complaint and they include necessary tools for controlling and monitoring your page.
Customers can choose either unmanaged or fully managed dedicated servers. Choosing an unmanaged service implies the team setting up the product for you and letting you control it entirely. Choosing a fully managed one means that the team will set the product for you and get the enterprise-level support.
Price & Cost
If we compare the pricing system at Nexcess with the prices of other companies from the same industry, we might conclude that their prices are slightly higher than those of other hosting providers. Nevertheless, given the features made available with their plans, we might agree that their prices are still accessible.
Like many hosting companies, they have a money-back policy. Nexcess claims that a refund is guaranteed within 30 days from the purchase in case customers are not happy with the service.
Reliability
Like the majority of companies on the market, they claim 99.99% uptime guarantee for customers choosing Nexcess as their hosting provider.
Data Center
The headquarters of the company are located in Southfield, MI (USA). They have multiple data centers around the world. Their data centers are located in:
•Dearborn, Michigan (USA): working on 300 kilowatt Cummins diesel generator; multiple redundancies; N+1 cooling system with Liebert air-cooled units.
•San Jose, California (USA): N+1 redundancy configuration, BGPv4 routing in use for continuous connectivity.
•Miami, Florida (USA): N+1 redundancy; UPS systems.
•Amsterdam, The Netherlands: unmetered bandwidth provided by multiple providers (Tier 1), such as Level 3 and TeliaSonera; 2N redundant system for high power performance.
•Sydney, Australia: running on 300 kilowatt Caterpillar generator; back up with N+1 configuration.
•Surrey, UK: low-latency connections guaranteed for over 600 cities from all around the world, as well as N+1 configuration.
•West Sussex, UK: low-latency connections guaranteed for over 600 cities from all around the world, N+N generators for high powered infrastructure.
Customer Support
Nexcess customer support can be contacted via phone, e-mail or live chat. They can also be contacted on social media platforms (Facebook, LinkedIn, Twitter). More than that, they offer customers the possibility to check out a neatly organized FAQ and their knowledge library. For further information (news or updates), customers can access their blog. Their communication networks are working 24/7.
Control Panel
There is no accurate mention of a specific control panel. However, dedicated servers require InterWorx-CP when upgrading a plan.
Conclusion
Nexcess is a good company with multiple data centers all around the globe. They have bigger prices for their products, but this is not necessarily an inconvenience. Their products are efficient and, given their multiple data centers, they have a high quality hardware system. Nexcess is a good choice for online business.Server locations:
Dearborn San Jose Miami Amsterdam Sydney Surrey West Sussex
Special pages
Website research for Nexcess on March 16, 2020 by WebHostingTop
Promotions
Mar 13, 2020 - Looking to grow your agency with Managed WordPress? Now’s the time. Take 29% off 4 months with a deal that only com… more info!
Sep 4, 2019 - Upgrade your hosting and prep for Black Friday the right way with 75% OFF with code HolidayPrep19. For a limited ti… more info!
Jul 26, 2019 - Magento 2 hosting that supports the continued growth your store. Get 25% OFF your first 3 months by using code SUMM… more info!
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Apr 26, 2019 - Discount codes are available for #Magento merchants. Thanks, @ecommerceguy. more info!
Feb 12, 2019 - Do you keep hearing the name Nexcess at #MLAU19? We do to, so we're offering all attendees 90% off their first mont… more info!
Feb 4, 2019 - Get 50% off any Nexcess Cloud solution when you use code CLOUD50 during checkout. #Cloud #HostingFind out more:… more info!
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PlansWebsite Products
Contact information is managed by nexcess.net representatives support@n..., sales@n..., info@n..., clwells@n..., grubino@n..., rbailey@n... [login] | Last company update:
Web stats
| Targeting: | Australia, United Kingdom, United States |
| Details for https://www.nexcess.net/ | |
|---|---|
| Website DNS: | MX::alt1.aspmx.l.google.com => 142.250.4.26 ( Mountain View ) / Google LLC - google.com MX::alt3.aspmx.l.google.com => 74.125.28.27 ( Mountain View ) / Google LLC - google.com MX::aspmx.l.google.com => 173.194.69.26 ( Mountain View ) / Google LLC - google.com MX::alt4.aspmx.l.google.com => 74.125.127.27 ( Mountain View ) / Google LLC - google.com MX::alt2.aspmx.l.google.com => 64.233.189.26 ( Mountain View ) / Google LLC - google.com ns-832.awsdns-40.net => 205.251.195.64 ( Ashburn ) / Amazon.com Inc. ns2.p03.dynect.net => 204.13.250.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com ns1.p03.dynect.net => 208.78.70.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com ns4.p03.dynect.net => 204.13.251.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com ns-185.awsdns-23.com => 205.251.192.185 ( Hong Kong ) / Amazon.com Inc. ns-1911.awsdns-46.co.uk => 205.251.199.119 ( Seattle ) / Amazon.com Inc. ns3.p03.dynect.net => 208.78.71.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com ns-1479.awsdns-56.org => 205.251.197.199 ( Seattle ) / Amazon.com Inc. |
| Server Software: | nginx |
| Website IP: | 209.126.24.35 |
| IP Location Country/State/City: | United states / Michigan / Lansing - see top providers in United States, Michigan |
| ISP Name / ISP URL: | Liquid Web L.L.C / liquidweb.com |
Customer testimonials
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News / Press release
Expert Blog: Magento 1 Reaches EOL Next Year. Is Your Ecommerce Business Ready? - Author: Miguel Ignacio Balparda, Product Manager at Nexcess
Magento 1 reaches EOL in June 2020. That means no security updates and no support from Magento anymore. We look at your options in the lead up to Magento 1 EOL.
Magento 1 will reach the end of its life in June 2020. From that date, there will be no security or feature updates. The tens of thousands of online retailers with stores based on Magento 1 are running out of time to make a decision.
When the first Magento beta was released to ...
Magento 1 reaches EOL in June 2020. That means no security updates and no support from Magento anymore. We look at your options in the lead up to Magento 1 EOL.
Magento 1 will reach the end of its life in June 2020. From that date, there will be no security or feature updates. The tens of thousands of online retailers with stores based on Magento 1 are running out of time to make a decision.
When the first Magento beta was released to ...
Nexcess Becomes Platinum Ecommerce Web Hosting Partner for Magento - Ecommerce web hosting specialist Nexcess (nexcess.net), a Liquid Web brand holding data centers around the world, has become platinum partner for Magento ecommerce solutions. This 3-year partnership between Nexcess and the Magento Association would drive the ongoing Nexcess initiative to expand its footprint into the Magento community.
Nexcess brings over 20 years of experience hosting web applications to Magento and has been working with Magento merchants since the platform was first built on
Nexcess brings over 20 years of experience hosting web applications to Magento and has been working with Magento merchants since the platform was first built on
Managed Hosting Providers Liquid Web and Nexcess Join Forces - Liquid Web (liquidweb.com) and Nexcess (nexcess.net) are naming it a partnership, not an acquisition. We also don't hear the word 'merger'. These two companies will keep their operations "largely" separate. Anyway, managed hosting companies Liquid Web and Nexcess will join their forces, they have announced. The combined operations will include 650 employees, 11 data centers, and a full-service application web hosting and managed cloud portfolio.
Chris Wells (linkedin.com), CEO and founder of ...
[search all nexcess.net news]Chris Wells (linkedin.com), CEO and founder of ...
Social Networks
https://twitter.com/nexcess
Account started from July, 2009, having already 17518 tweets with 5714 followers and 1719 friends. Last activity on June 20, 2020. See recent tweets:
Account started from July, 2009, having already 17518 tweets with 5714 followers and 1719 friends. Last activity on June 20, 2020. See recent tweets:
- Good luck to our Strategic Partner Development Manager @askgaryanother and everyone who's participating in today's… more info
- Make sure to visit our virtual booth at @WordCampDenver on June 26th with #WooCommerce guru @xtiechirinos at 8pm ES… more info
- We're excited to sponsor tomorrow's virtual @BigDamRun by our partner @Wagento! It's not too late to register.… more info
https://www.facebook.com/nexcess/
About: Nexcess is a Michigan-based managed hosting company founded in 2000. Nexcess offers a variety of hosting services, as well as special custom environments that are highly optimized for Magento, ExpressionEngine, WordPress, and Craft CMS.
Nexcess account is having 4015 likes, talking about them 30 peoples. Last activity on Sep 28, 2019. Recent posts:
About: Nexcess is a Michigan-based managed hosting company founded in 2000. Nexcess offers a variety of hosting services, as well as special custom environments that are highly optimized for Magento, ExpressionEngine, WordPress, and Craft CMS.
Nexcess account is having 4015 likes, talking about them 30 peoples. Last activity on Sep 28, 2019. Recent posts:
- Leigh Kramer experienced the promise of Magento with Nexcess. See what they have to say:
- Replatforming from Magento 1 to Magento 2 is going to avoid a lot of pitfalls you’ll find with moving to Shopify. #Magento more info
- Which application should you be using to take your business to the next level? #Entrepreneur #Business more info
https://www.linkedin.com/company/nexcess
Nexcess (established 2000) is a Privately Held entity having 374 followers on LinkedIn and 51-200 employees, industry Internet.
Nexcess (established 2000) is a Privately Held entity having 374 followers on LinkedIn and 51-200 employees, industry Internet.
Nexcess Blog Using Wordpress version 5.2.7. Blog added on February, 2012, with total 667 articles, Language en-US. See recent blogs summary posts:
- WordCamps Are Going Virtual – Here’s What Happened at WordCamp Denver - If you've never been to a WordCamp before you're missing the best part of the WordPress world. While the software is great - it's the size and giving nature of the community that makes it ...
- How Your WordPress Blog Can Benefit From Custom Taxonomies - While categories and tags work great for most sites, if you're a content creator, chances are, you can do better. You can create custom taxonomies in WordPress that use terms relevant to what your ...
- Using Google Shopping with WooCommerce - In the last 8 weeks, the world has been turned upside down. Major sports seasons were cancelled, summer concerts were cancelled, you can't see or hug your friends, and business as we know it has been
Domains trend
ReviewsCustomer Ratings
The quick stats of Nexcess profile shows a note average of 4.1 out of 10, counting 13 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
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| (3 = 23.08%) | |
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| (1 = 7.69%) | |
| (1 = 7.69%) | |
| (1 = 7.69%) | |
| (7 = 53.85%) |
-anonymous- (-hidden-)
Nexcess pushes the envelope in developing new solutions, such as their latest cloud offering, but unfortunately does not have the experience, or perhaps funding, to back it up. We launched a simple Magneto instance on their most robust cloud offering only to have illogical technical limitations (like inability to vary permissions at file level by user) force us to open another, standard, hosting agreement as a workaround. Then, when things broke (as they started to, frequently), our tech team had to lead their to solutions, often after hours of downtime.
They are probably a great host for standard or basic clients, but we had a very bad experience when we started to trust them beyond that. Ultimately we are glad we moved away as we achieved a much more robust solution for about 1/2 the cost, all said and done.
They are probably a great host for standard or basic clients, but we had a very bad experience when we started to trust them beyond that. Ultimately we are glad we moved away as we achieved a much more robust solution for about 1/2 the cost, all said and done.
Matt (-hidden-) / sellvapeonline.net
BAD
NO. DONT GO FOR THEM. NOT SUGGESTED FOR MAGENTO 2 HOSTING! SITE IS SLOW AND GOES DOWN. WILL FIND NEW SERVER
NO. DONT GO FOR THEM. NOT SUGGESTED FOR MAGENTO 2 HOSTING! SITE IS SLOW AND GOES DOWN. WILL FIND NEW SERVER
-anonymous- (glassessquare@g...) / supwatch.com
I purchased a nexcess magento hosting service for deploying my B2C website. Nexcess's magento escrow performance is great and has great after-sales service. Great nexcess hosting service. I will recommend it to my friends and colleagues.
Jeremy (-hidden-) / ecogeekboutique.com
Terrible spam protections
If you want spam in your inbox. Use these guys. And they won't help you fix it. They will tell you "its how it is".
I get about 300 spam emails a day.
If you want spam in your inbox. Use these guys. And they won't help you fix it. They will tell you "its how it is".
I get about 300 spam emails a day.
Annie (bravelittletoaster@h...) / ourchart.net
I plan to get a refund first thing in the morning. We shopped all around for decent hosting services for a software called e-Fiction. Nexcess claims to offer support, http://www.nexcess.net/software/efiction-web-hosting, but not one rep even knew what it was. Needless to say it wouldn't install so I tried for the wordpress plugin. After speaking with three reps, Charles refused to assist and hung up on me. Just don't do it.
rose@rosespetsupplies.com (rose@r...) / rosespetsupplies.com
Nexcess support is horrible
I switched to Nexcess sip-100 plan from Host Gator business plan thinking that I would get a server tuned for Magento and from what I could find in forums good support. Well the support has been horrible since the day the migration took place. It is going on 3 weeks now and I have yet to begin working on my site. The support team just does not seem to be able to take a problem and run with it. It gets delayed, they really seem like they have no idea how to fix your problems, you can't get a status from them and just try to get them to bounce it up to a higher level of support, it just doesn't happen. I guess I was spoiled at Host Gator and their extraordinary support team, but I really should have figured out when a company only has email support it was going to be problematic. Send an email in and wait and hope they actually answer it, no way to simply open a chat session if a problem is high priority or you simply need support now. I really have to consider moving off and finding [read more...]
I switched to Nexcess sip-100 plan from Host Gator business plan thinking that I would get a server tuned for Magento and from what I could find in forums good support. Well the support has been horrible since the day the migration took place. It is going on 3 weeks now and I have yet to begin working on my site. The support team just does not seem to be able to take a problem and run with it. It gets delayed, they really seem like they have no idea how to fix your problems, you can't get a status from them and just try to get them to bounce it up to a higher level of support, it just doesn't happen. I guess I was spoiled at Host Gator and their extraordinary support team, but I really should have figured out when a company only has email support it was going to be problematic. Send an email in and wait and hope they actually answer it, no way to simply open a chat session if a problem is high priority or you simply need support now. I really have to consider moving off and finding [read more...]
Royce (royce@j...) / joomflix.com
Everything has been fine with nexcess.net (their customer service is excellent) until 6/18/10 when all their nameservers crashed! I have approximately 10 sites, including customer sites, hosted there on my recommendation. Imagine my dismay when all the sites suddenly disappeared!
The only place I could get any information was Twitter - all the other folks on nexcess posting there about the failure.
I guess anyone can get one screwup, but please nexcess, let us know what happened and what you are doing to ensure it doesn't happen again!
The only place I could get any information was Twitter - all the other folks on nexcess posting there about the failure.
I guess anyone can get one screwup, but please nexcess, let us know what happened and what you are doing to ensure it doesn't happen again!
Trevor Howard (thoward233@a...)
I switch almost a year ago from Host Gator. Gator's support was very hard to get a hold of. I was on hold all the time. Nexcess has great speed, always up and excellent support. Their on-line help manuals are top-notch. I would highly recommend Nexcess for any hosting needs. The price is not the lowest, but you get what you pay for. Its certainly worth it if your running E-Commerce.
Steve (Stevefree@y...)
The good.
I've been with Nexcess.net for a long time. There service is #1 Top notch. I cannot stress that enough. If you enter a ticket, a REAL human is on your case through email in a matter of minutes and it doesnt matter what time of day.
The service is also stable and can take peaks. They dont seem to over subscribe their servers at all.
The Bad
The cost is higher then most, the bandwidth limits are low. Thats it...
I've been with Nexcess.net for a long time. There service is #1 Top notch. I cannot stress that enough. If you enter a ticket, a REAL human is on your case through email in a matter of minutes and it doesnt matter what time of day.
The service is also stable and can take peaks. They dont seem to over subscribe their servers at all.
The Bad
The cost is higher then most, the bandwidth limits are low. Thats it...
Jess (fivesix@g...)
I switched to Nexcess from a shared host because I wanted a host that could withstand some of the surges and peaks in traffic my website experience.
I explained this to Nexcess and they put me on a dedicated server, dual xeon, 2.8ghz with 3 gigs of ram. At the first peak in traffic the site went down for several hours, costing me several thousands of dollars in business.
The sad part is, my website only experienced 1k visits over the course of the day, and their DEDICATED server still crapped out. My old host, Lunarpages.com could handle much more traffic on their shared servers.
Their email-only customer service was prompt but they couldn't tell me why their server crashed with so little traffic. Needless to say I canceled my service due to the poor performance, yet Nexcess still billed me for an extra month of hosting, even though I canceled literally minutes after my plan was renewed.
Nexcess and Eliterax may be work for you if your site doesn't get any more [read more...]
I explained this to Nexcess and they put me on a dedicated server, dual xeon, 2.8ghz with 3 gigs of ram. At the first peak in traffic the site went down for several hours, costing me several thousands of dollars in business.
The sad part is, my website only experienced 1k visits over the course of the day, and their DEDICATED server still crapped out. My old host, Lunarpages.com could handle much more traffic on their shared servers.
Their email-only customer service was prompt but they couldn't tell me why their server crashed with so little traffic. Needless to say I canceled my service due to the poor performance, yet Nexcess still billed me for an extra month of hosting, even though I canceled literally minutes after my plan was renewed.
Nexcess and Eliterax may be work for you if your site doesn't get any more [read more...]
At the time the dell dual xeon line was the best we had. This was also before the SIP plans were created and when Magento itself was still very young and much more resource intensive than it is now. The server that they were on when they first signed up with us was a Celeron server for $49.95/month, lowest server we offered and when they learned of their upcoming traffic spike from being mentioned on the oprah show, they asked us if we could set them up with something higher to handle the spike. We provided them with a Dell 2850 with Dual Xeon processors. The server did indeed spike, I'm not sure exactly where they got the 1000 hits number from, but I have no way of knowing if that was accurate or not, but during the initial spike there was a hardware issue with the box. Within an hour the hardware issue was fixed and the server withstood the rest of the spikes that day that occurred from the show promotion. Once the day was over, they stayed on the box at no charge for several days [...]
Customer service representative (support@n..., ).
Customer service representative (support@n..., ).
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Nexcess -vs- 
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Nexcess -vs- These Nexcess customer review(s) and ranks are the subjective opinion of our visitors and not of whtop.com staff.
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Disclosure: Although we attempt to provide useful and accurate information we can not guarantee that it is always right. This is a professional website that may receive compensation from some providers which we review and promote or advertise, however that does not affect our reviews ratings!
Trademarks, logos & names are properties of their respective owners and protected by law.
Disclosure: Although we attempt to provide useful and accurate information we can not guarantee that it is always right. This is a professional website that may receive compensation from some providers which we review and promote or advertise, however that does not affect our reviews ratings!