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netcup.de
Average 2.5 out of 10
Total reviews: 13
Recommended by: 2
Opposed: 11
Official responses: 0


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Netcup review

13 user reviews, 0 support responses, 0 testimonials, 12 products, 0 promotions, 4 social accounts, 17473 hosted, Alexa #90400, listed 2017 (#24580)
netcup.de
Netcup
Daimlerstraße 25
Karlsruhe 76185
DE
Phone +49 721 7540 755 0
Fax +49 721 7540 755 9

Website language(s): en-US de-DE
Alexa Rating90,400▲ 5,095 User RatingAverage 2.5 out of 10
Total reviews: 13
Recommended by: 2
Opposed: 11
Official responses: 0

Price Range€ 1.94 - € 812.00Support24x7Offer CurrencyEUR
Payment OptionsCredit / Debit / Prepaid Cards, PayPal, Wire [...]
SEO MOZ Authority39/54Links609,512
Profile completion status:
Things done
Company descriptions is fine
Company address location is complete
Company phone/fax is added
Company Twitter and Facebook accounts are added
"About page" URL or "Contact page" URLs are added
Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added
Products (plans) are added
Note: Add a promotion or coupon

100%

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: under 1 month
Global rating
I evaluated their services for a few days before deciding to use OVH, as the network performance at Netcup was horrendously slow.

Since then, despite me requesting multiple times to cancel my account, they keep invoicing me and never acknowledge my cancellation request.

Frankly, it's crazy. I've never, EVER experienced something like this before.

I've reported them to the European Consumer Centre, as I can't imagine what they're doing is legal.
-anonymous- (-hidden-)
Time Hosted: 1 to 2 years
Global rating
Rechnung, Mahnung, Inkasso Androhung innerhalb von 14 Tagen!

Ich erhielt eine Rechnung über 0,42€ Mitte des Monats per E-Mail, diese war zurückdatiert auf den letzten Tag des Vormonats. Nach vierzehn Tagen, der Tag des in der Rechnung genannten Zahlungsziels, erhielt ich eine Zahlungserinnerung. Vier Tage später bereits per E-Mail eine Mahnung mit 2,50€ Mahngebühren, einer Drohung, bei weiterer Zahlungsunwilligkeit, meinen Account gegen die geringe Gebühr von 25€ zu löschen und meinen Fall an ein Inkassounternehmen weiter zu leiten. Das alles hat innerhalb von vierzehn Tagen stattgefunden.

Also: Finger weg von netcup!
-hidden- (-hidden-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Finger Weg!
Das Angebot von netcup war so lückerativ, dass ich meinen alten Vertrag gekündigt habe und alle meine Web-Projekte zu netcup umgezogen habe... wusste damals nicht, dass die 5 € bzw. 10 € mehr im Jahr besser als mehr als 300€ Verluste bei netcup, wenn die Webseiten auf einmal alle gesperrt sind und erst in 3 Tagen wieder online gingen.

Ich hoffe, dass ich mit meiner Bewertung jemanden helfen kann sich eine Entscheidung zu treffen. Besser mehr euros im Jahr zahlen aber mit schnelle und kompetente Support als günstiges Webhost aber fast ohne Service und Support.
MORE REVIEWS
Listed and verified since 2017
netcup.de logo

Editorial Review

Services: Web HostingDomain Registration | Redirected domains: netcup.eu netcup.net

Founded by Felix Preuss, Netcup was initially an independent company before merging into netcup GmbH in 2008. They are a green company powered by renewable energies. In 2016, they have become part of Anexia Group and they are also part of RIPE, DENIC or eco eV. They claim to use branded hardware and promise to solve network fails at any time in case they occur. Netcup website is available both in English and German.

The company specializes in the following products:
  • Shared Hosting;
  • Cloud Hosting;
  • Dedicated Servers;
  • Colocation;
  • Domain Registration;

Shared hosting plans are configured on SSD drives. It includes a great collection of features and tools (WordPress toolkit), although some features which other providers include in unlimited amounts, are limited here (i.e. mailboxes, domains, databases). Advanced-level plans are Ruby and NodeJS ready and all plans include free SSL via Let’s Encrypt as well as the possibility to install apps (online shops, blogs, forums).

Cloud servers are expendable as they can be scaled through a request any time. All cloud servers come on AMD EPYC 7702 processors and 2 x 10 Gbps uplink. These are configured on SSD RAID 1.

Dedicated servers run on Intel Xeon processors and 1 Gbit/s uplink. Powered by Dell, these servers are configured in PERC H730p 2 GB Cache / PERC H730P+ 2 GB Cache RAID.

Price & Cost


Prices at Netcup are mainly regular ones, although the dedicated servers are slightly expensive when compared to the prices displayed by other hosting providers.

Netcup is a realiable company as they guarantee to offer a refund within 30 days from the purchase of a product in case customers are not satisfied with their services.

Reliability


The company provides 99.6% uptime guarantee for their services. They ensure network availability with their platform powered by redundant power supplies with multiple network connectivity guaranteed.

Data Center


The company is located in Karlsruhe, Germany.

Customer Support


Customers can contact assistance here by using the telephone number, e-mail or ticket support. They are also active on social media platforms like Facebook, LinkedIn and Twitter.

As additional resources, customers also have the possibility to access Netcup wiki for guidelines and answers to various issues. More than that, there is also the customer forum where customers can share their experience, as well as ask others how they can solve particular problems.

Control Panel


The control panel that you get depends on the hosting solution you are looking for. For shared hosting plans and dedicated servers, customers will use Plesk for server management whereas for cloud servers, they will use Server Control Panel (SCP).

Conclusion

A German-based hosting provider, Netcup offers well-equipped hosting solutions for the international public.

Their plans come at good prices, although some of their plans can be rather expensive. However, they offer a 30-day money-back policy, so customers can ask for a refund and get their money back.

They offer comprehensive support options, although there is no live chat available. Overall, Netcup is a professional European hosting provider with multiple solutions for various online projects.

Server locations:

Special pages


netcup.de screenshot
Website research for Netcup on November 14, 2020 by WebHostingTop

Netcup Promotions

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PlansNetcup Website Products

Shared - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedFree domain /
Allowed
Webhosting 1000featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Control Panel : Plesk
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 1
Dedicated IPs : 0

SSH access available
10 + 10 GB storage space
included SSL Certificate
Mail space 10 GB
Mailboxes 100

Own chroot environment with SSH access
Free SSL Certificate for all domains and subdomains via Let's Encrypt
Online shops, blogs, [...]
Plan URL : https://www.netcup.eu/hosting/
1.94/mo. VAT 19% inc50 GB SSDunmetered 1 / unlimited
Webhosting 2000featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Control Panel : Plesk
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 1
Dedicated IPs : 0

SSH access available
1 domain
SSL Certificate
Wordpress toolkit
Own chroot environment with SSH access
Free SSL Certificate for all domains and subdomains via Let's Encrypt
Online shops, blogs, forums and many more as installable application [...]
Plan URL : https://www.netcup.eu/hosting/
3.89/mo. VAT 19% inc150 GB SSDunmetered 1 / unlimited
Webhosting 4000featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Control Panel : Plesk
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 2
Dedicated IPs : 0

SSH access available
2 domains
SSL Certificate
Wordpress toolkit
Own chroot environment with SSH access
Free SSL Certificate for all domains and subdomains via Let's Encrypt
Online shops, blogs, forums and many more as installable application [...]
Plan URL : https://www.netcup.eu/hosting/
7.79/mo. VAT 19% inc500 GB SSDunmetered 2 / unlimited
Webhosting 8000featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Control Panel : Plesk
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 3
Dedicated IPs : 0

SSH access available
3 domains
SSL Certificate
Wordpress toolkit
Own chroot environment with SSH access
Free SSL Certificate for all domains and subdomains via Let's Encrypt
Online shops, blogs, forums and many more as installable application [...]
Plan URL : https://www.netcup.eu/hosting/
12.66/mo. VAT 19% inc1000 GB SSDunmetered 3 / unlimited
Dedicated - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedRAM /
Dedicated IPs
man. R640 1KfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 512000 MB
CPU : Intel® Xeon® Silver 4116
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

Our management service keeps your server supplied with the latest security patches, while ensuring that system software and server services are working properly. A RAID hard disk system is deployed in all our managed servers. The system offers a [...]
Plan URL : https://www.netcup.eu/professional/managed-server/managed-server.php
440.80/mo. VAT 19% inc3750 GB SSDunmetered 500 GB / 1
man. R640 2KfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 1000000 MB
CPU : 2x Intel® Xeon® Gold 6140 / 6230
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1
Plan URL : https://www.netcup.eu/professional/managed-server/managed-server.php
696.00/mo. VAT 19% inc7500 GB SSDunmetered 1000 GB / 1
man. R740 2KfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 1000000 MB
CPU : 2x Intel® Xeon® Gold 6140 / 6230
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1
Plan URL : https://www.netcup.eu/professional/managed-server/managed-server.php
812.00/mo. VAT 19% inc2400 GB SASunmetered 1000 GB / 1
Colocation Keep mouse
over features!
Price Transfer UpdatedDedicated IPs
Basic services - Nuremberg/FrankfurtfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Support Options : Email, Help Desk, Phone / Toll-Free
Dedicated IPs : 0

Worldwide availability
More than 90 data centers
Redundant network
Individual solutions
24/7 service

Anexia offers the perfect place for your infrastructure - in Germany, Europe and even worldwide. That means, with Anexia you only have one [...]
Plan URL : https://www.netcup.eu/professional/colocation/
on request unmetered
Cloud - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedRAM /
Dedicated IPs
Cloud R640 1KfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 512000 MB
CPU : 2x Intel Xeon Silver 4116
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

Rent one or more dedicated servers including management from netcup. The netcup SCP package developed in-house by netcup can be used to combine the servers into a cluster. The cluster's resources can then be shared out over any number of virtual [...]
Plan URL : https://www.netcup.eu/professional/managed-server/managed-cloud-cluster.php
440.80/mo. VAT 19% inc3750 GB SSDunmetered 500 GB / 1
Cloud R640 2KfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 1000000 MB
CPU : 2x Intel® Xeon® Silver 4116
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1
Plan URL : https://www.netcup.eu/professional/managed-server/managed-cloud-cluster.php
696.00/mo. VAT 19% inc7500 GB SSDunmetered 1000 GB / 1
Cloud R740 2KfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 1000000 MB
CPU : 2x Intel® Xeon® Gold 6140
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1
Plan URL : https://www.netcup.eu/professional/managed-server/managed-cloud-cluster.php
812.00/mo. VAT 19% inc2400 GB SASunmetered 1000 GB / 1
Domains Keep mouse
over features!
Price Updated
.comfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Support Options : Email, Help Desk, Phone / Toll-Free

.biz 22.34 Euro per year

.mobi 25.73 Euro per year

.org 17.55 Euro per year

.net 17.55 Euro per year

.info 20.85 Euro per year
Plan URL : https://www.netcup.eu/bestellen/domainangebote.php
13.65/yr. VAT 19% inc

Contact information is managed by netcup.de representatives mail@n..., webmaster@n..., support@n..., info@n... [login]
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Web stats

Targeting: Germany, United Kingdom, United States
Details for https://www.netcup.de/
Website DNS: MX::backupmx-fra1.netcup.net => 188.68.63.41 ( Karlsruhe ) / netcup GmbH
MX::smtp.netcup.net => 46.38.225.170 ( Karlsruhe ) / netcup GmbH
acns04.xaas.systems => 213.227.191.1 ( Petersfield ) / ANEXIA Internetdienstleistungs GmbH - anexia.at
acns05.xaas.systems => 185.81.208.1 ( Petersfield ) / ANEXIA Internetdienstleistungs GmbH - anexia.at
acns02.xaas.systems => 188.172.248.1 ( Prague ) / ANEXIA Internetdienstleistungs GmbH - anexia.at
acns03.xaas.systems => 213.227.160.1 ( Vienna ) / ANEXIA Internetdienstleistungs GmbH - anexia.at
acns01.xaas.systems => 217.146.18.1 ( Prague ) / ANEXIA Internetdienstleistungs GmbH - anexia.at
Website IP: 46.38.224.30
IP Location Country/State/City: Germany / Baden-wurttemberg / Karlsruhe - see top providers in Deutschland, Baden-württemberg
ISP Name / ISP URL: netcup GmbH / netcup.de

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Netcup Social Networks

Netcup Blog  Using Wordpress version 5.7.1. First post from October, 2017, with total 98 articles, Language de-DE. Latest post on Jun 9, 2021

Domains trend


Netcup Domain trend

ReviewsNetcup Customer Ratings

The quick stats of Netcup profile shows a note average of 2.5 out of 10, counting 13 opinions. (few listed on the top of the page)
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How much is 4 + 3 ? Respond with 7
 
(2 = 15.38%)
(11 = 84.62%)
-anonymous- (-hidden-)
Time Hosted: 3 to 6 months
Global rating
TLDR; Pick someone else as your hosting provider and heed all the other negative reviews about this organisation. Learn from my own mistake and thoroughly do your homework. If what they offer sounds too good to be true, you can bet that it is. Avoid doing business with netcup under any circumstances, no exceptions.

netcup came to me recommended as a company with excellent hosting and service. They have massively fallen short of that promise and have been an absolute nightmare to deal with. If you plan to chose them for your hosting needs, be prepared to spend an inordinate amount of time fighting about spurious charges, quibbling over semantics and waiting for delayed responses from their support team. That said, expect correspondence from them when you owe them money: your head will absolutely spin with the speed with which their email hits your inbox!

Hosting-wise the performance of their servers is reasonable but not the best that I've seen. For the most part, I've found it [read more...]

-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Price are low and the support is very good. Answer usually in a few hours.
And the speed are very good.
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Customer Relation
Control Panel
Terrible company, do not use. Once you decide to part they do not allow to terminate contract and ask for more money. Keep away by all means.
-anonymous- (-no email-)
Time Hosted: under 1 month
Global rating
Worst company,
First the verification is not really "verification", anybody who knows your name and phone number can open an account under your name and issue contract in your place.
Second, customer service is so bad.

Be careful, they will try to suck money from you.
-anonymous- (mailforspam2@y...)
Time Hosted: 1 to 3 months
Global rating
First i used this service as comparation with Contabo. The same machine with the SAME specifications run MUCH slower.
Second, if you don't are carefull will be charged by the fee for an indefinite period of time even if you don't wanna proceed anymore to use this service, so you stop paying.
You will need to "giving one month's notice to the end of a month" (quote of the tos) , the result? if you want to try the service for one month you will need to pay two month minimum. Stay away.
-anonymous- (-hidden-) / zhengka.net
Time Hosted: 3 to 6 months
Global rating
I think choosing them is like accepting an immigration review. They care more about your address change than the prosecutor, even if you have never moved.
-anonymous- (slatjovic@p...)
Time Hosted: 1 to 3 months
Global rating
Unfortunately we have to issue a warning about Netcup.de.

Technically, the services are certainly very good... the behavior of the management, especially Mr. Preuß as owner but very questionable.Fact is that you can not deal with criticism in the company management there. Criticism is in their eyes a punishable insult and if one comment this then rightfully still, the achievements are terminated to one. It is not only arrogant and arrogant, but also racist in its own way.

On request, we can also document all this, links are unfortunately not allowed here in the ratings!


Wir müssen leider eine Warnung vor Netcup.de rausgeben.

Technisch sind die Leistungen sicherlich sehr gut.. das Verhalten der Geschäftsführung, insbesondere Herrn Preuß als Inhaber aber sehr fraglich.Fakt ist dass man dort in der Unternehmensleitung nicht mit Kritik umgehen kann. Kritik ist in deren Augen eine strafbare Beleidigung und wenn man dies dann zu Recht noch kommentiert, werden einem die [read more...]

-anonymous- (calmboxer@h...) / buy3get1free.eu
Time Hosted: 1 to 2 years
Global rating
One of the worst hosting companies I ever had in my life, many promised functions are not working properly, and not really supported, and when you ask the support team for help you just get cold reply, without any readiness for help.
-anonymous- (seiya@m...) / renefuerst.eu
Time Hosted: 2 to 3 years
Global rating
My Servers running 24/7 since over 2 years now. Support is very fast and good. The price also very low and my customers are happy with netcup. But i think it's only for Europe Customers.
-anonymous- (gerald.b@r...)
Time Hosted: 3 to 6 months
Global rating
This hosting company is not equipped to provide international support. Unless you speak German, avoid at all price.

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