Itfactory Review 2026. Is itfactory.ag good web hosting in Switzerland?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration
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it factory ag is a Swiss IT, cloud, web hosting and telecommunications provider headquartered in Nussbaumen, Thurgau. The business traces its roots to 1998, initially operating as a sole proprietorship, while the present Aktiengesellschaft was incorporated on September 1, 2003 with CHF 100,000 in fully paid share capital. Daniel Jörg has an even longer technical background dating to 1986 and today serves as Co-Managing Director and President of the Board together with Jeannette Jörg, Co-Managing Director and Board Member.

The company remains independently financed and management-owned, with a strong focus on Swiss customers. More than 1,000 active customers use its services, ranging from private users and associations to SMEs requiring managed IT infrastructure. The web hosting operation itself has been active under the guest-hosting.ch platform since 2002 and accommodates around 2,000 hosted domains.

The portfolio extends considerably beyond conventional web hosting. Services include Linux Web Hosting, domain registration, Hosted Exchange, Mail Gateway, Mail Archiving, Cloud Backup, Cloud Storage, Bitwarden hosting, VoIP, managed IT services, Proxmox virtualization, server administration and firewall/security solutions. This combination makes IT Factory particularly suitable for organizations looking to obtain hosting, communications, backup and managed infrastructure from a single Swiss provider.

The Shared Hosting range consists of guests.vcard, guests.mini, guests.basic, guests.business and guests.profi. Storage starts at 50 MB for the simple vCard package and increases to 15 GB, 25 GB, 35 GB and 50 GB across the regular hosting packages. Standard accounts include unlimited data transfer, email hosting, MariaDB databases, daily backups and free Let's Encrypt SSL certificates. Depending on the package, customers can operate multiple domains and use FTP and SSH access.

The Linux hosting environment supports PHP as well as Perl, Python and Ruby on suitable plans. WordPress, Joomla, TYPO3 and other PHP-based content-management systems can be operated without requiring a specialized WordPress package. MariaDB database administration is available through phpMyAdmin, while email accounts can be accessed through webmail.

Account isolation is handled with CloudLinux, helping separate individual hosting environments and their resource consumption. Security updates are actively maintained, while basic spam and antivirus protection is included with email accounts. Businesses requiring more sophisticated filtering can combine their hosting with IT Factory's Mail Gateway service.

The company also provides Hosted Exchange for businesses that need centrally managed email, calendars, contacts and mobile synchronization. Small Business configurations support up to 25 users and mailboxes of up to 30 GB, while Enterprise configurations can provide 50 GB mailboxes, larger messages and more advanced administration and security capabilities. Outlook integration, ActiveSync and Outlook Web Access are supported.

Mail Gateway adds a separate security layer in front of existing mail infrastructure. It combines spam and phishing filtering with attachment sandboxing, URL analysis and adaptive threat detection. Load balancing and backup MX functionality provide additional resilience, while mail processing remains within Switzerland. The service can protect Microsoft Exchange as well as Linux and other SMTP-compatible mail environments.

Mailarchiver provides centralized long-term retention of inbound and outbound email with encrypted storage and full-text search. It is suitable for businesses that need reliable archival of correspondence and can work with Microsoft Exchange, Microsoft 365, Google Workspace, MDaemon, IceWarp, Kerio Connect and conventional IMAP or POP3 environments.

Cloud Backup Pro covers workstations, physical servers, virtual machines, databases and business applications. Backup data is encrypted with AES-256 before transmission, with support for customer-controlled encryption keys. Incremental block-level processing, deduplication and compression help reduce bandwidth and storage requirements. Supported environments include Windows, macOS, Linux, VMware, Hyper-V, Exchange, SQL Server, MySQL, Oracle and SharePoint.

Cloud Storage Pro functions as a hosted business file server accessible from Windows, macOS, mobile applications and a browser. It includes file versioning, global file locking, multi-factor authentication, external sharing and ransomware detection. This can be useful for smaller organizations that want centralized company files without maintaining an on-premises file server.

Business password management is available through Bitwarden. IT Factory can provide both licensing and a privately operated Bitwarden environment hosted in Switzerland. Access to a hosted instance can additionally be limited to predefined public IPv4 addresses, providing another layer of protection for companies with fixed office connections.

Managed infrastructure services cover Proxmox virtualization, Windows, macOS and Linux servers, patching, monitoring, mail systems and network security. IT Factory can manage virtual servers inside its Swiss infrastructure or administer systems installed directly at a customer's premises.

Firewall services are based on Arista technology, with IT Factory operating as an Arista Gold Partner. The available functionality includes VPN connectivity, network segmentation, application control, web filtering, HTTPS inspection and traffic management, along with installation, licensing and ongoing administration.

VoIP services operate through the guest-voip.ch platform and cover both private and business customers. Available functions include Swiss telephone numbers, number porting, international DDI/DID numbers, SIP trunks, voicemail, Fax2Mail and interactive voice-response functionality. A prepaid account is available without a monthly subscription, while business packages provide additional support and postpaid billing.

The overall service model is strongly focused on Switzerland. Pricing is primarily in Swiss francs (CHF), infrastructure and cloud storage are centered in Switzerland, and customer service is oriented particularly toward the German-speaking Swiss market. The website is primarily in German. No complete multi-language/localized version exist.

💰 Price & Cost

Shared hosting starts at CHF 5.00 per month for guests.vcard. The regular plans are priced at CHF 9.90 for guests.mini, CHF 19.90 for guests.basic, CHF 39.90 for guests.business and CHF 69.90 for guests.profi. The higher packages progressively add storage, domains, databases and telephone support.

A 30-day money-back guarantee applies to standard shared-hosting packages. Domain registrations, certificates, dedicated servers, software and chargeable support are excluded from the refund arrangement. Web hosting also includes one free month, except for the guests.vcard package.

Standard hosting contracts generally use a 12-month term and can be canceled in writing with 30 days' notice before the end of the selected contractual period.

Domain registration is also available. Representative annual prices include CHF 14.50 for .CH, CHF 15.50 for .LI and CHF 30 for common extensions such as .COM, .NET, .ORG and .INFO. A .DE domain costs CHF 20 per year together with a CHF 20 registration fee. Additional extensions can also be registered.

Hosted Exchange starts at approximately CHF 5.10 per mailbox per month. Small Business configurations extend to CHF 16.90 per month, while larger Enterprise configurations reach CHF 19.50 per month.

Bitwarden licensing costs CHF 6 per user per month, while the privately hosted Swiss Bitwarden environment starts at CHF 19.90 per month for a group of up to ten users.

VoIP ranges from a CHF 0 monthly prepaid account to business subscriptions beginning at CHF 19.90 per month excluding VAT. Online payments are processed through Payrexx and can use TWINT, PostFinance Card/e-finance, Mastercard, Visa and PayPal.

🏢 Data Center

IT Factory operates its main server infrastructure from the EKT Datacenter in Frauenfeld, Thurgau, Switzerland. The facility provides permanent video monitoring, controlled physical access using vein recognition, redundant power paths, UPS protection, emergency generators and regulated environmental conditions. Emergency power can maintain the facility for up to 48 hours.

Hosting and cloud systems use mirrored storage together with daily backups, while infrastructure monitoring operates continuously. Electricity used for the environment comes from 100% Swiss renewable energy.

Shared web hosting carries a stated 99.9% availability level. Cloud Backup has a separate contractual 99% service-functionality guarantee.

Mail Gateway infrastructure is geographically redundant across two Swiss data centers. Load balancing and backup MX functionality improve continuity when individual systems or locations become unavailable.

At least part of the guest-hosting network operates through Init7, with hosting addresses announced through AS13030. This gives the hosting platform direct access to a well-established Swiss network provider.

✍️ Customer Support

Customer support is available through an online ticket system covering technical problems, administrative requests, billing questions, address changes and configuration assistance.

The support model depends on the selected product. guests.vcard and guests.mini primarily use online assistance, while guests.basic, guests.business and guests.profi also include telephone support during normal office hours. The main support number is +41 52 511 50 20.

Telephone assistance is also included with selected business VoIP, Hosted Exchange, Cloud Backup, Cloud Storage and Mail Gateway packages. Where telephone support is not included in the subscription, assistance can be charged at CHF 40 for each started 15-minute period.

Server and infrastructure monitoring operates 24/7, and current service conditions, maintenance and incidents are available through the company's dedicated status service.

🔨 Control Panel

Shared hosting uses Plesk for routine account administration. Customers can manage websites, domains, email accounts, databases and other hosting functions from the control panel instead of depending on support for everyday changes.

FTP and SSH access are also available on suitable packages. MariaDB databases can be administered through phpMyAdmin, while email users have access to webmail.

Other business products use their own management interfaces. Hosted Exchange includes browser-based Outlook access and account administration, Cloud Backup provides centralized control of protected systems and backup jobs, and Cloud Storage can be managed through desktop, mobile and browser applications. Bitwarden uses its encrypted vault and organization-management environment.

🎯 Conclusion

it factory ag combines a long history in Swiss IT services with a relatively broad selection of hosting, email, backup, communications and managed-infrastructure products. Its conventional Linux hosting remains suitable for websites, WordPress installations, email and databases, while Plesk, CloudLinux, daily backups, free SSL and 99.9% hosting availability provide a solid technical foundation.

The strongest aspect of the company is the ability to extend a normal hosting account into a much broader business environment. Hosted Exchange, Mail Gateway, compliant email archiving, Cloud Backup, Cloud Storage, privately hosted Bitwarden, VoIP and managed Proxmox systems can all be combined with server and network administration.

Swiss data residency is another important strength. Core infrastructure is located in Frauenfeld, additional mail infrastructure uses geographically separated Swiss facilities, and backup, storage and business cloud services remain strongly focused on Switzerland.

The service is less focused on customers looking for inexpensive self-service VPS instances or standardized dedicated-server packages. It is better suited to customers who value Swiss infrastructure, local technical support, managed services and integration between hosting, email, backup, security and business IT.

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