Incentre Review 2026. Is incentre.net good web hosting in Canada?

📄 Editorial Review

(3*) 🔧 Services: Web HostingTelecomData Center Own datacenter
The Internet Centre (incentre.net) is a long-running regional telecom and hosting provider based in Edmonton, Alberta (Canada). Their background goes back to 1993, when the business started as CCI Networks, and they emphasize a locally operated network and operations team rather than outsourced support.

The product catalog is broader than hosting alone. Alongside residential and business Internet and phone/VoIP services, their hosting lineup covers the core infrastructure blocks most small-to-mid business customers look for: web hosting, virtualized hosting (VPS-style), and colocation. For customers who want an "all-in-one" setup, they also provide domain registration and DNS management, with a single portal used for ordering and account management.

Business web hosting is offered in three tiers—Domain Basic, Domain Plus, and Domain Max—built around practical resource allowances like storage, email accounts, and SQL databases. This is positioned as a straightforward shared hosting option for company websites, small applications, and typical business email + database use.

Business virtual hosting adds a more server-like footprint, with packages that clearly define compute and memory. The entry level Virtual Standard starts at 1 core / 2 GB RAM / 10 GB storage, then scales to Virtual Plus at 2 cores / 4 GB RAM / 200 GB storage, and Virtual Max at 4 cores / 8 GB RAM / 500 GB storage. This tiering is useful for customers moving beyond basic shared hosting into workloads that need more isolation and predictable resources.

Colocation is available in rack-unit and rack bundles, with options such as per-unit, half rack (21U), and full rack (42U) footprints. The emphasis here is on redundant network and power design plus hands-on operational support that can handle practical requests (including immediate actions like reboots).

💰 Price & Cost

cPanel / Linux Hosting is with monthly and annual billing cycles. Example entry points include Starter Hosting at $8.95/month (or $98.45/year), scaling through Standard ($14.95/month), Premium ($29.95/month), and Ultimate ($59.95/month). The portal supports multiple currencies, including CAD and USD, which is helpful for cross-border customers.

DNS is available as Free DNS Management, and domains can be registered directly through the same portal, keeping hosting + DNS + domains under one administrative roof.

They maintain a centralized Legal Agreements and Policies section that includes a refund framework and general billing terms. However, there is no simple money-back guarantee period spelled out as a headline hosting promise. Fees can be non-refundable unless specifically stated, so customers who need a guaranteed trial period should confirm the exact cancellation and refund conditions before committing.

Payment options include credit cards, prepaid cards, electronic checks, PayPal, and account credit balances. Prepaid account funding methods also include paper checks, money orders, and wire transfers.

🏢 Data Center

Their infrastructure is tied to Edmonton, Alberta, and they reference operating a secure own data centre footprint in South Edmonton. For colocation, the environment is built around a multi-path BGP-peered network for redundancy and routing resilience, plus structured physical security such as key-fob access with logging and video-recorded entry.

Power resilience is treated as a first-class requirement. They reference an automatic failover design with battery backup and a diesel generator, paired with real-time monitoring and controlled environmental conditions.
For reliability visibility, they run a dedicated network status site that lists operational components such as the cPanel web cluster, cloud VM environment, and colocation facility, which can be useful for customers who want a quick operational signal during incidents.

Uptime is treated as a commitment ("service with network uptime" and online guaranteed), but a specific uptime percentage is not stated as a formal SLA figure on the core hosting pages.

✍️ Customer Support

Support is strongly anchored in local operations. They emphasize that staff are located at the main office/NOC in Edmonton, with the ability to maintain continuity by keeping customers aligned with the same technician across calls and emails, rather than routing through rotating tiers.

For practical contact routes, they provide phone support and a web contact form, and they also run a ticket-based support portal. For service-impacting issues (such as outages), hosting support is framed as 24/7 coverage, while non-urgent inquiries are handled through standard business-hour workflows.

Their Email Policy also matters operationally: email older than 90 days can be automatically archived, and restoring an older message archive involves a $30 recovery fee. Customers treating mailbox history as long-term storage should account for that retention model early.

🔨 Control Panel

For shared hosting, they offer cPanel under cPanel / Linux Hosting, which aligns well with mainstream Linux hosting workflows (email accounts, databases, domains, and file management). Plesk, can be available, depending on the specific hosting product and operating environment.

🎯 Conclusion

The Internet Centre is a strong fit for customers who value local operations, infrastructure ownership and proximity, and a provider that can cover connectivity + hosting under one roof. Their hosting lineup is practical—shared web hosting, virtualized hosting, and colocation—and the supporting platform includes domains, DNS, and a service status site that adds operational transparency.

The main trade-off is that some headline details customers often want to compare quickly—especially a clear numeric uptime SLA and a straightforward money-back window—are not presented as simple, universal guarantees. For buyers who are comfortable validating terms up front and who prefer a regional provider with hands-on support and Edmonton-based infrastructure, they remain a credible option.

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