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directspace.net
Average 3 out of 10
Total reviews: 9
Recommended by: 2
Opposed: 7
Official responses: 1


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Direct Space review

9 user reviews, 1 support response, 0 testimonials, 3 products, 0 promotions, 2 social accounts, 118 hosted, Alexa #143442, listed 2008 (#8366)
directspace.net
Direct Space
921 SW Washington St. Suite 325,
Portland , OR 97205
US
Phone 1.888.dsn.host
Fax 1.503.200.1112

Website language(s): en
Alexa Rating143,442▼ -467 User RatingAverage 3 out of 10
Total reviews: 9
Recommended by: 2
Opposed: 7
Official responses: 1

Price Range$ 5.99 - $ 13.99Support24x7Offer CurrencyUSD
SEO MOZ Authority25/46Links2,814
Profile completion status:
Things done
Company descriptions is fine
Company address location is complete
Company phone/fax is added
Company Twitter and Facebook accounts are added
Products (plans) are added, but some are not updated from over 2 years
Note: Add a promotion or coupon

Things to do
"About page" URL or "Contact page" URLs are missing
Forum, Blog/Announcements, Knowledgebase or FAQ URLs are missing
71%

Most Recent Customer Reviews

-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
I have been using their service for the past few years with paypal automatic subscriptions. This year, they repeatedly deducted my fees, and then canceled my service due to arrears. I asked for the reason and want a refund , no one replies to me. This is a liar company, at least from this year.
SATISH CHATE (-hidden-) / trackeron
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Poor Service
Very poor service lot of down time , i lost many time and money and clients, they are worst i hate them a lot because of them i los 1000 USD plus
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Good!
Very good hosting company; no downtime or slowness in past 2 months.
Quick data speeds too. All of their VPSs are on SSDs.
MORE REVIEWS
Listed and verified since 2008

Overview

Services: Web HostingDomain Registration

About Direct Space

DirectSpace Networks is committed to providing top notch, enterprise level hosting services abroad. We opened our doors in 2001 and have grown to serve more than 1,000 dedicated, colocation and virtual customers within our privately owned data center. Our DSNone facility is within the centrally located Pittock Block (PDXNAP Portland, Oregon) building and provides customers with a fully redundant environment.

We pride ourselves in our N+1 redundant network which enables customers with a pure 100% uptime SLA. Above and beyond, we provide an industry leading 10 minute support response SLA to ensure our customers service is performing properly at all times.

DirectSpace Networks provides unmanaged dedicated servers, managed dedicated servers, virtual private servers, cloud hosting solutions, collocation and storage solutions.

Secure, Reliable, Redundant Network

Before the deployment of the DSNone network, DirectSpace spent thousands of man hours in its development phase. We’ve worked with several firms in obtaining information that would help us build a fast and fully redundant network. Our constant planning and building ensures that our network is always performing optimally. In addition, we provide a full 100% Network Service Level Agreement (NSLA).
A few firms we've worked with:
Stephouse Networks | Portland Oregon
Syrex, Inc | Portland, Oregon
RIOREY | Bethesda, Maryland
OPNET| Bethesda, Maryland

Our Support Obsession.

We’ve all seen it. Its 2am, server is down and your hosting provider is sound asleep. Not around here. We’re committed to making sure you’re taken care of by implementing our promise to you in the form of a Support Service Level Agreement (SSLA). We guarantee our ticket support replies, no waiting for phone support, and of course certified staff on hands 24.7.365.
Financial Stability.

Because of our tremendous growth in the last 2 years, DirectSpace has taken an aggressive approach to becoming a debt free company. All new ventures are handled with private in-house financing which allows us to have a very low operating overhead. This translates into major savings for our customers. In addition, all company owners and investors have a combined financial portfolio in upward of $10 million. This gives the company an advanced position of stability and security.
Privately Owned Datacenter.

DirectSpace does not colocate. Rather, we’ve built the only fully serviceable data centers in Portland Oregon. Our DSNone data center features fully redundant (N+1) systems.
Flexibility.

We provide for a pick and choose environment. Our services are completely customizable which gives you exactly what you need. In addition, we offer generous discounts for pre-paid services.
Network Wide DDoS Mitigation.

DirectSpace utilizes RioRey products for safe and reliable DDOS protection against attacks. We also monitor the network and single devices to ensure a secure environment.
Free Services Always Included.

Beyond the great support, low cost services and fast network, DirectSpace provides some valuable and protective services that will surely enhance your experience.
Money Back Guarantee.

DirectSpace provides a 3 day money back guarantee on our hosting services. This 3 day trial period allows you to test our network and services without a loss to you. Simply cancel the service if it doesn’t fit your needs.

We at DirectSpace are committed to providing you with a superior and blazing fast network. We understand that every second of downtime is a chance at lost revenue or a bad reputation for you. With that in mind, we’ve implemented a network with speed and reliability as our primary goal. To emphasis this, we’ve introduced an aggressive Service Level Agreement (SLA) to back our words up.
Our Network:

DirectSpace provides our customers with the highest level bandwidth from well known providers. We do not use local or regional ISPs with limited peering reach; rather we use those with a diversified global network. This allows for our traffic to travel with lower latency and faster speeds.

DirectSpace currently has a 6Gbps peak capacity with another 1Gbps to be added by spring of 2011. Our current carrier breakdown is as follows:

Cogent Communications - 1Gbps
Hurricane Electric - 3Gbps
Level3 - 1Gbps
MCI - 1Gbps

In addition we provide local peering via NW Access Exchange (NWAX) - 1Gbps

DirectSpace Networks' Footprint:

Total Active Services: 1825
Dedicated/VPS Servers: 1783
Hosting Accounts: 24
Colocation Accounts: 18

directspace.net screenshot
Website research for Direct Space on August 28, 2011 by WebHostingTop

Direct Space Promotions

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PlansDirect Space Website Products

Shared - Windows Keep mouse
over features!
PriceDisk space Transfer UpdatedFree domain /
Allowed
DirectSpace Networks Blue PlanfeaturesDirectSpace Networks Blue Plan comes with 30 day money back guarantee.
Operating System:WindowsWeb Server Software Offered:IISDatabases Features:MySQLMS SQLWeb Hosting Server Features:FTP AccountsCron JobsBackupFile ManagerPassword Protect [...]
$5.99/mo.500 MBN/A
DirectSpace Networks Platinum PlanfeaturesDirectSpace Networks Platinum Plan comes with 30 day money back guarantee.
Operating System:WindowsWeb Server Software Offered:IISDatabases Features:MySQLMS SQLWeb Hosting Server Features:FTP AccountsCron JobsBackupFile ManagerPassword Protect [...]
$9.99/mo.2 GBN/A
DirectSpace Networks Advanced PlanfeaturesDirectSpace Networks Advanced Plan comes with 30 day money back guarantee.
Operating System:WindowsWeb Server Software Offered:IISDatabases Features:MySQLMS SQLWeb Hosting Server Features:FTP AccountsCron JobsBackupFile ManagerPassword Protect [...]
$13.99/mo.4 GBN/A

Contact information is managed by directspace.net representatives edward@d..., sales@d..., admin@d..., support@d..., info@d... [login] | Last company update:

Web stats

Owner: DirectSpace Networks
Web Site Title: DirectSpace Networks | Dedicated Servers, Virtual, and Colocation Services, Portland, Oregon
Targeting: United States
Statistics
Site in business since:
Links to the site: 80
63

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How much is 4 + 3 ? Respond with 7
 

Direct Space Social Networks

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ReviewsDirect Space Customer Ratings

The quick stats of Direct Space profile shows a note average of 3.0 out of 10, counting 9 opinions. (few listed on the top of the page)
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How much is 4 + 3 ? Respond with 7
 
(2 = 22.22%)
(7 = 77.78%)
simon (simonhuang301@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Directspace.net has very poor service. I purchased a product from them and find it hard to use and then cancelled it the day i received it. When asked for refund, their sales man said that they do not offer refund past their 3 day service warranty. But the fact is that i made the cancellation almost the same day i received the product. I wrote many emails to them in the past 2 months even with the title"Complaint to your service" in my email. But they don't care about that. They are a compnay without trust and never keep their promise!!!Think it over before you have any deals with them.

-anonymous- (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
directspace.net is worst!
Terrible Uptime/Hardware

More than 4 days downtime in a month June 2012
Without any money return
Without any extra month for downtime

READ THEIR SLA FIRST TO UNDERSTAND THE PROBLEM

The only good option is price !
Is your data not valuable ? Ask them for service.
Hello. We would like to thank you for your review of our services. We do acknowledge that in the past, our network had been the target of a large attack which caused many of our servers to become corrupted. This had been the case with several different providers around the same time period and it had been traced back to a coding flaw in a well known VPS control panel provider. Taking direct action, we have implemented several different security features into our portal as well as we now provide for automated nightly backups of all our customers VPS data services to external storage. In regards to your money being returned, we did credit all customers affected by this outage 1 full month of service credit in line with our SLA at http://directspace.net/agreements/aup.php. If you did not receive this credit, we do apologize, and we would be more then happy to provide you with one month of credit, plus one month free on us. Thank you again.
Customer service representative (edward@d..., ).
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
the worst
the worst comapny , the deleted all vps and give us a new one , they delete all my 7 VPS's , they told us that there is hacking for their data centers
Sean (sean@r...) / rice-think.net
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Refuses to Answer Urgent Support Tickets
They'll kick your server offline for a spike in resources, then disable the boot sequence (leaving you no means to correct the issue), and ignore support tickets. Additionally, they refuse to honor their 100% uptime policy, and make their policies hard to find in the first place. I'm moving my services out, I suggest you do to.
Anton (admin@d...) / ditusuk.com
Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
DirectSpace Is the Best
Top For Direct Space,
Customer Suport Very Very Friendly & Very Very Help
100 Uptime

It's Greet,
I Plan my site Hosted On DirectSpace For Long Time

Greetz DirectSpace.net
GBU
regard, Anton
Shawn Murphy (admin@h...) / hostingftw.com
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
So for about the first week the service was okay, had a few downtimes here and there. Right off the bat my Ip was messed up and I had to get a new Ip. About a month after that I payed my bill then my cPanel license was deactivated for about a hour or more because of a company error. That was not the last time my cPanel was down, exactly a week later it was down for almost 24 hours and they wouldn't answer my calls or reply to my tickets. On top of that my site was down at one point for over 7 hours! I called them in the morning and they said it would be fixed in a few minutes, later on it was still down. Another time it was down for about 5 hours or more and they didn't seam to care. At one point they said "You don't pay us for management, so we are not going to fix your problems right now, if you don't pay you have to wait". I would understand this if I was asking them to install something special, but its a dang server error, its there fault, and they need to fix it and not tell me [read more...]

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