Cybersite review

33 user reviews, 21 support responses, 0 testimonials, 6 products, 3 promotions, 2 social accounts, Alexa #721525, listed 2014 (#18909)

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: 3 to 6 months
Global rating
My blog is hosted by Cybersite and designed by them. Thanks for their services and supports to my website, make my website stay live and visible to all my visitors.
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Good hosting service provider. Staff is helpful and knowledgeable, solve my problem instantly after I feedback to them.
Derrick (derrick@s...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
SSD Hosting good as VPS
Subcribed Cybersite near to 3 years, their SSD business hosting is functional well as the VPS. Satisfied, thanks.
MORE REVIEWS
cybersite.com.sg logo!

Overview

Cybersite is part of Exabytes, Services: Web HostingDomain Registration Own datacenter | Redirected from: cybersite.sg

About Cybersite

Cybersite is the wholly-owned subsidiary of Exabytes Network (Singapore) Pte. Ltd.. Through Exabytes, Cybersite has grown to become a one-stop service provider offering the most comprehensive Cloud hosting and communications service that is second to none. As an authorised partner of Microsoft and Alibaba, we bring you a much wider direct access to business and productivity-related cloud applications that is accompanied by our world class service support.

As a group, we provide essential communications tools, information technology (IT) and business solutions to meet the growing needs of businesses today. We keep businesses connected every step of the way with our enterprise class of Voice, Data Connectivity, High Speed Internet Services, as well as Hosting and Cloud Solutions.

Established in 1998, Cybersite have managed to build a strong foothold in the Cloud services arena within Singapore, with customers in Asia and all around the world. As an accredited domain Registrar and we offer a range of Cloud services covering everything from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS).

Today our customer base spans from tens of thousands of customers with various corporate backgrounds ranging from Multinational Corporations, Government Agencies, Small and Medium Sizes Businesses and start-ups. Our business is built around adding value to our clients. Not simply through our technical know-how but also in our ability to continuously improve and adapt our systems to help you and your business to stay ahead. Adding to this is our depth of our experience and commitment to our clients demonstrated by our proven track record of over 20 years.

Our commitment towards cloud solutions is also shown through our recent award conferred to us by APAC CIO Outlook as Asia Pacific's "25 Most Promising Cloud Solution Providers 2017".

Server locations:

Special pages


cybersite.com.sg Cover
Website research for Cybersite on May 3, 2019 by WebHostingTop

CouponsPromotions

Promotions for 2 Years .COM domain
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Promo Code: COM2Yrs30 - Expire: May 31, 2019
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PlansWebsite Products

Shared - Linux/Windows Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
CLOUD STARTERfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Hosted domains : 1
Free domains : 1

Web Hosting plan for Startups
- Free .COM Domain
- 1 domain
- 10 GB Disk Space
- 100,000 Monthly Visits
- 10 Email Accounts
- Unlimited Data Transfer
- Linux OS
- Free SSL Certificate
- Website Security Features Included (Patchman Website [...]
Plan URL : https://www.cybersite.com.sg/cloud-hosting#pricing
SGD 13.99/mo. VAT 7% inc.10 GBunmetered 1 / 1
CLOUD PROfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Hosted domains : 5
Free domains : 1

Web Hosting plan for Small Business
- Free .COM Domain
- 5 domains
- 50GB Disk Space
- 500,000 Monthly Visits
- 50 Email Accounts
- Unlimited Data Transfer
- Linux OS
- Free SSL Certificate
- Website Security Features Included (Patchman Website [...]
Plan URL : https://www.cybersite.com.sg/cloud-hosting#pricing
SGD 16.99/mo. VAT 7% inc.50 GBunmetered 1 / 5
CLOUD STARTER SSDfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Hosted domains : 1
Free domains : 1

Suitable for Startups
- Free .COM / .SG / .COM.SG Domain
- 1 domain
- 10GB SSD Disk Space
- 100,000 Monthly Visits
- 10 Email Accounts
- Unlimited Data Transfer
- Website Security Features Included (Patchman Website Security)
- Free Daily Backup [...]
Plan URL : https://www.cybersite.com.sg/business-cloud-hosting#pricing
SGD 25.00/mo. VAT 7% inc.10 GB SSDunmetered 1 / 1
CLOUD BUSINESSfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Hosted domains : 10
Free domains : 1

Web Hosting plan for Enterprise
- Free .COM Domain
- 10 domains
- 100GB Disk Space
- 1,000,000 Monthly Visits
- 100 Email Accounts
- Unlimited Data Transfer
- Linux OS
- Free SSL Certificate
- Website Security Features Included (Patchman Website [...]
Plan URL : https://www.cybersite.com.sg/cloud-hosting#pricing
SGD 26.99/mo. VAT 7% inc.100 GBunmetered 1 / 10
CLOUD PRO SSDfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Hosted domains : 5
Free domains : 1

Suitable for Small Businesses
- Free .COM / .SG / .COM.SG Domain
- 5 domains
- 50GB SSD Disk Space
- 500,000 Monthly Visits
- 50 Email Accounts
- Unlimited Data Transfer
- Website Security Features Included (Patchman Website Security)
- Free Daily [...]
Plan URL : https://www.cybersite.com.sg/business-cloud-hosting#pricing
SGD 39.00/mo. VAT 7% inc.50 GB SSDunmetered 1 / 5
CLOUD BUSINESS SSDfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Hosted domains : 10
Free domains : 1

Suitable for Enterprise
- Free .COM / .SG / .COM.SG Domain
- 10 domains
- 100GB SSD Disk Space
- 1,000,000 Monthly Visits
- 100 Email Accounts
- Unlimited Data Transfer
- Website Security Features Included (Patchman Website Security)
- Free Daily [...]
Plan URL : https://www.cybersite.com.sg/business-cloud-hosting#pricing
SGD 79.00/mo. VAT 7% inc.100 GB SSDunmetered 1 / 10

Contact information is managed by cybersite.com.sg representatives webmaster@c..., admin@c..., support@c..., sales@c..., info@c..., Kent - - keanyaw@e..., marketing@c..., chunlek@e... [login] | Last company update:

It seems the cybersite.com.sg website has Javascript error on main page, detected Apr 26, 2019

Web stats

Targeting: Singapore
Details for https://www.cybersite.com.sg/
Website DNS: MX::cloudmail220212.cybersite.com.sg => 43.227.231.9 ( Singapore ) / Cybersite Services Pte Ltd - zonecybersite.com
ns76.cybersitezone.com => 43.227.231.6 ( Singapore ) / Cybersite Services Pte Ltd - zonecybersite.com
ns77.cybersitezone.com => 43.227.231.7 ( Singapore ) / Cybersite Services Pte Ltd - zonecybersite.com
ns11.zonecybersite.com => 43.227.231.11 ( Singapore ) / Cybersite Services Pte Ltd - zonecybersite.com
ns10.zonecybersite.com => 43.227.231.10 ( Singapore ) / Cybersite Services Pte Ltd - zonecybersite.com
Server Software: Apache
Website IP: 113.197.36.88
IP Location Country/State/City: Singapore / Singapore / Singapore - see top providers in Republik Singapura
ISP Name / ISP URL: USONYX Singapore Broadband Web Hosting Services / usonyx.net

Customer Testimonials

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Social Networks

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No official Blog yet!

ReviewsCustomer Ratings

The quick stats of Cybersite profile shows a note average of 7.5 out of 10, counting 33 opinions. (few listed on the top of the page)
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Some customers might say good things like: "i'm happy with Cybersite" or bad things and complaints like: "this company sucks", or "is horrible", "cybersite.com.sg generated only problems", "scam or ripoff provider", but is your turn now to share your experience!
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(24 = 72.73%)
(1 = 3.03%)
(8 = 24.24%)
-anonymous- (boonnboonnn@g...) / bboonnn.com
Time Hosted: under 1 month.
Global rating
My best domain service provider! I had register more than 20+ domain with them, including .com, .asia, .sg, and else extensions. Their domain registration process is much more simple than else, who require huge of bulls*** information! Beside, they also included the GST price for me, great and thanks!
Jim (jim@d...) / dshomefur.sg
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Complete package for a business
Their pan package is comprehensive cover. They free you a domain you when get the hosting plan with them. Their customer support also available all the time, if live chat din't reply can try go for email support, which normally get replied within 1 day.
Beauty Web Solutions (admin@b...) / beautyweb.sg
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
High performance hosting like VPS
Their hosting service is great, with this SSD plan you can feel the speed of their hosting. Just like a VPS. Nice one, keep it up Cybersite!
-anonymous- (support@b...)
Time Hosted: 1 to 3 months
Global rating
Affordable starter package, has been using it since 2017, the resources of starter package is good and enough for a SME.
BillyJims (billy@f...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Awesome Infrastructure Hosting
Their infrastructure is awesome, got a great hosting service as their data centre is based on Singapore, which is the great place to host the server. Hence, no problem with their hosting, thanks!
lekxurylife (admin@l...) / lekxurylife.com
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Reliable Hosting Service
Stable and reliable hosting service, after use their service, reduce the problems of website server and network down. Recommended for those who want to get a better hosting service, price is affordable as well =D
Felicia Tong (felicia@f...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Low investment to start
The plan I get from Cybersite is cheap and valuable, make me easy and low risk to start my online business, will go further together with Cybersite
-anonymous- (account@s...)
Time Hosted: over 3 years
Global rating
Best hosting provider, subscribed their business hosting plan for more than 5 years, bring only a little trouble to me, and their customer support is really quick response and helpful. Good one, keep it up!
-anonymous- (hazman@o...)
Time Hosted: 1 to 2 years
Global rating
good company, bagi hosting yg cepat utk website saya, tak dapat hang dan down until now. Cybersite good choice!
Peter (peter@a...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Great SSD VPS
Great performance SSD VPS. I had upgraded several times with their VPS plan, from 15 to 50 plan. Their VPS have high infrastructure and able to support heavy activities on it, pleasure to their services
Hi Peter,
Thanks for your 5-Star review.
We wish to serve you better in future as well.

Customer service representative (chunlek@e..., ).
-anonymous- (-hidden-)
Time Hosted: 3 to 6 months
Global rating
Switch to Cybersite few months ago, so far very satisfied with them. Before this, i had hosted at Voxxxn and Goxxxxy, V has an unstable server but the service still okay. G customer service is very poor!
Hi Ben,
Thanks for your 5-Star review.
We wish to serve you better in future as well.

Customer service representative (chunlek@e..., ).
CL Ooi (-hidden-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Great hosting service
No problem with Cybersite service, great hosting with free domain name. Hosting plan price is around the market rate, but the service they provided are excellent
Hi Ooi,
Thanks for your 5-Star review.
We wish to serve you better in future as well.

Customer service representative (chunlek@e..., ).
James Lee (jameslee@f...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Worth to pay higher
I had subscribed Cybersite for 6 years until now, they always offer the good hosting service that are stable and best performed. Besides, their service also best, before that their service is normal but after they changed their team, now the service is really amazing. Even they charged slightly higher in their hosting plan, but definitely worth to pay for it
Hi James,
Thanks for your 5-Star review.
We wish to serve you better in future as well.

Customer support representative (chunlek@e..., ).
-anonymous- (-hidden-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Good service and provide huge range of products
Good service and provide huge range of products, from domain and hosting to business email and web design. All the plan can just get from them, best in Singapore!
Hi Louis,
Thanks for your 5-Star review.
We wish to serve you better in future as well.

Customer support representative (chunlek@e..., ).
-anonymous- (-hidden-)
Time Hosted: over 3 years
Global rating
They had changed management team and all their plan. Now they are good in customer support and knowledgeable staff, reply in very soon to my problem, and quick to solve it as well. Good hosting company in Singapore, worth to pay
Hi,
Thanks for your 5-Star review.
We wish to serve you better in future as well.

Customer support representative (chunlek@e..., ).
-anonymous- (joe.teoh@k...) / kimee.com.sg
Time Hosted: over 3 years
Global rating
Server is down since 3pm or maybe early. Call but no one can advice me when can it be recover. What should I be expecting.
Hello Joe Teoh, thanks for leaving a comment here. We really appreciate your feedback and feel sorry on what happened to you. We would like to help you solve your problem asap. Please contact us as support@cybersite.com.sg or go to our website https://www.cybersite.com.sg to livechat with our support team. Thank you
Customer support representative (chunlek@e..., ).
Mun Loon (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Will definitely recommend your services to friends and associates
Wow - you really work fast. You responded last evening even after 8pm and this morning even though your office is officially closed, kudos to you and your team.

We are a law firm and this website is an experiment by the computer enthusiasts here - so we appreciate all the help form you.
Hi Mun Loon,
Thanks for your 5-Star review.
We wish to serve you better in future as well.

Customer support representative (chunlek@e..., ).
Judah Lim (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
All good businessmen deserve a pat on the back :-)
To All at Cybersite,


I am repeatedly impressed by Cybersite's business efficiency and commitment to service and I feel I'm doing an injustice for not applauding and commending on fine jobs done.
I applied for a domain name on Thursday at abt 2pm and was extremely surprised when I received the mail below at just before 6pm the next day.
The domain is obviously ready from a check over the web and only awaits clearance of the payment. All in the short span of 28 hours!!! Amazing!

This is a far cry from other web hosting companies which I've dealt with. Indeed, I'm right to have recommended my friends and colleagues to your services. These domains include

I'm pleasantly surprised that you have really put in all our three names in all correspondence as requested. It is these fine details that make the difference.
Cybersite has shown the way to be a successful customer centric company with affordable and value-added services that comes with competent and responsive tech [read more...]
Hi Judah Lim,
Thanks for your 5-Star review.
We wish to serve you better in future as well.

Customer support representative (chunlek@e..., ).
James Koh (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Cybersite has improved alot since last year. They used to be not responsive, but now they improve alot! They are responsive to call and email now and their support are supportive. I saw their effort in improving, will recommend this company
Hi James,
Thanks for your 5-Star review.
We wish to serve you better in future as well.

Customer support representative (chunlek@e..., ).
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Good Support
Cybersite support are very friendly. They will follow up with me until my problem is completely solved. Thanks to cybersite, my website is running smooth. Recommended
Hi, Thanks for your good words,

We will work harder to serve you better in future.

Customer support representative (marketing@c..., ).
Mat (-hidden-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Cybersite are good hosting provider. I have a SG Domain and a cloud hosting with them. Their services in overall are good and their support are very responsive too. Will recommend Cybersite to others
Hi Mat,

We are great to listen from you.
Your support is the reason we wish to improve and works better.

Thank you so much.

Customer support representative (marketing@c..., ).
Christ Reg (cregister777@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Good support. The support guy talk to me patiently and help me solve my problem completely. Thank you cybersite

Cybersite's support improve alot compare to the pass. They really keen to solve your problem and they are very friendly too.
Hi, Christ.

Thank you for trusting and supporting us.
We will works harder to serve you better from now to future.

Thanks

Customer support representative (marketing@c..., ).
Dissapointed (-hidden-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Extremely poor support
Support and customer experience is very poor.
Tech support takes ages to reply emails.
Left me with a lot of angst and frustration.
Go with Oryon.net.
24/7 experts online to give you answers instantly if not solving your problem altogether.
Hi, thanks for leaving a comment here. We really appreciate your feedback and feel sorry on what happened to you. We would like to help you solve your problem asap. Please contact us as support@cybersite.com.sg or go to our website https://www.cybersite.com.sg to livechat with our support team. Thank you
Customer support representative (chunlek@e..., ).
Thomas (thomas@d...) / delagoconsultancy.com
Time Hosted: under 1 month.
Global rating
Cost
Customer Relation
Dodgy support
Customer and technical support is only available during normal business hours Monday thru Friday. This is unacceptable in a modern global business environment. Responsiveness to customer inquiries is abysmal. Communications skills of their staff need serious improvement.

At this time I cannot recommend Cybersite.
Hi, Thomas.

Thanks for your feedback, We will took your feedback as lesson and makesure the similar case will not happens to the next customer.

Hope we do have chances to serve you in future time.

Customer support representative (marketing@c..., ).
NoReply (-no email-)
Time Hosted: 1 to 2 years
Global rating
Calling sales also No ONE Pick Up
After posting the earlier comments I tried to call sales...BUT the automated voice automatically put me to the Voice Box!!
Hi,

We're Sorry for the delay and inconvenience caused.
Thanks for your feedback, We will take it serious to ensure the similar case will not happens again.

Customer support representative (marketing@c..., ).
NoReply (-no email-)
Time Hosted: 1 to 2 years
Global rating
Cost
Customer Relation
dead END
Call for support they divert you to Live Chat & Email
Live Chat - always start with 3 waiting early in the morning
Email - No acknowledgement. No reply.
What do I want to do? Just want to find out how I can change the domain name DNS to point to another DNS.
They will only have a connection to Sales!! Hmm. Maybe, I should call sales ...
Hi, We are improving our team to serve you better now and future.
Thanks for your feedback, We will took it serious and ensure the similar case will not happens once again.

Customer support representative (marketing@c..., ).
kenny@csct.com.sg (kenny@c...) / csct.com.sg
Time Hosted: 2 to 3 years
Global rating
Customer Relation
Control Panel
Cybersite suck
EVERY THING ALSO NO RESPONSE AND THE TECHNICAL HOTLINE IS RUBBISH AND NO BODY EVER REPLY EMAIL. NOW MY DOMAIN NAME IS BEING SUSPENDED. LOSS OF OPPUNTUNITY IS HUGE BUT NOTHING MORE TO SAY.
People out there must take caution in their choice
Hi, Kenny

We're sorry with the bad experience and every inconvenience caused.
We have receive your feedback and improving our team from year to year.

Hope we do have chances to serve you again, thank you so mcuh

Customer support representative (marketing@c..., ).
Cardic Mucas (cardicmucas@h...) / cardic mucas
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
cybersite.sg below satisfaction level!!!
The live chat is very difficult to go through and the email support does not respond promptly. There is no response at all since email being posted 4 days ago. The queue of Live chat is never ending. Time wasted waiting for Live chat support. Overall 2/10 service.
Hello Cardic Mucas, thanks for leaving a comment here. We really appreciate your feedback and feel sorry on what happened to you. We would like to help you solve your problem asap. Please contact us as support@cybersite.com.sg or go to our website https://www.cybersite.com.sg to livechat with our support team. Thank you
Customer support representative (chunlek@e..., ).
Crosby (Crosbypang@g...) / bhgmaids.com
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Worst company i ever come across in all fields
You email them, they never reply.
You call them, they will never answer,
If you try live chat, there is never anyone on

No one entertains you, so totally zero communication.
The company should be waiting to fold soon.
Hello Crosby, thanks for leaving a comment here. We really appreciate your feedback and feel sorry on what happened to you. We would like to help you solve your problem asap. Please contact us as support@cybersite.com.sg or go to our website https://www.cybersite.com.sg to livechat with our support team. Thank you
Customer support representative (chunlek@e..., ).
Janice (janice.tan27@g...) / na.co.sg
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Lousy service. Wld not recommend.
Lousy service. Would not recommend.
Hello Janice, thanks for leaving a comment here. We really appreciate your feedback and feel sorry on what happened to you. We would like to help you solve your problem asap. Please contact us as support@cybersite.com.sg or go to our website https://www.cybersite.com.sg to livechat with our support team. Thank you
Customer support representative (chunlek@e..., ).

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