8 user reviews, 0 support responses, 0 testimonials, 2 products, 0 promotions, 2 social accounts, Alexa #44754, listed 2018 (#25985)

Most Recent Customer Reviews

-anonymous- (rudirudd70@g...) / rudolph
Time Hosted: 1 to 3 months
Global rating
Everyone reading this. Be warn!!!! this company is just taking money from you, it is a month to month account, but fail to pay on the first and your account will be suspended no matter how much data you have left and if you skip two months they will first let you pay for the months not use and thereafter suspend your account again so you force to pay full upfront. They are clearly ripping you off and force their ways on you. STAY AWAY - I strongly recommend Rain as an alternative. AXXESS it is time for you to EXIT!!!
-hidden- (-hidden-)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
Axxess has the worst customer service!
No matter how many e-mails one send to this company regarding your account payment, there simply is no reply from them. Then, all of a sudden your account is suspended more than a week after payment. Terribly bad service.
-anonymous- (-hidden-)
Time Hosted: 3 to 6 months
Global rating
Axxess Mobile
ABSOLUTELY PATHETIC!!! Worst customer service!!! They purposely take extended delays in responding to simple queries while making sure they DO NOT actually respond or address your query in NO ATTEMPT to resolve but instead to drag it out and continue to rip customers off!!!

What a RIP-OFF, atrocious customer service and DUBIOUS marketing!
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Between 2000 and 2006, the company grew its product range to include hardware sales, personal & business connectivity, and website hosting.

Axxess was founded by Franco Barbalich in his one-bedroom flat in 1997, with the aim of providing South Africans with great Internet access.

In 2013, we moved into our new state-of-the-art offices in Port Elizabeth, which now hosts 100+ employees - a.k.a Axxenites. 2014 saw the birth of Axxess Mobile - the most affordable mobile data in SA, which includes 3-month data rollover!

In 2016, we launched Ultra-Fast Fibre-To-The-Home services and in 2017 we released a new cost effective VoIP service called Axxess Voice, as well as super-fast LTE-A. We will be working on a couple of super exciting projects which we can't wait to share with you!

We offer an array of web hosting packages to house, serve and maintain files for one or more Web sites. Pick your unique domain name today!

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Shared - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedFree domain /
XSfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : 1
Free domains : 1
Dedicated IPs : 0

Monthly Price (after 6 months) R 19.50
Monthly Price (after 12 months) R 39

You get these features
Hosting Space 2GB
Monthly Traffic Unlimited
Sub Domain(s) 1
Email Mailboxes 75
MySQL Database(s) 5

Website Features

FTP Access
Plan URL :
(ZAR 39.00 after 12 mo.)
2 GBunmetered 1 / 1
Cloud - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedRAM /
Dedicated IPs
MinifeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 2000 MB
CPU : 1 vCPU
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

Cpanel extra R 200p/m

Locally Hosted
Our servers are hosted locally, to ensure you and your customers get the fastest connection to your website(s).
Strong & Reliable
More processing power, RAM and storage when you need it - plus minimum [...]
Plan URL :
ZAR 309.00/mo. VAT inc100 GB50 GB 2 GB / 1

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Owner: Axxess DSL (Pty) Ltd.
Web Site Title: Axxess - Fibre Internet | Uncapped DSL | Capped DSL | Uncapped Fibre | Capped Fibre | Mobile Data | Website Hosting
Website Description: Axxess is an Award Winning Internet Service Provider. Specialising in Fibre, ADSL, VDSL, Mobile Data and Website Hosting.
Targeting: South Africa
Site in business since:
Links to the site: 402
Details for
Website DNS: => ( San Francisco ) / CloudFlare Inc. - => ( San Francisco ) / CloudFlare Inc. - => ( Johannesburg ) / Afrihost (Pty) Ltd -
Server Software: cloudflare
Website FIRST IP:
IP Location Country/State/City: United states / California / San francisco - see top providers in United States, California
ISP Name / ISP URL: CloudFlare Inc. /
Website Extra IPs: ( San Francisco, California ) CloudFlare Inc. - ( San Francisco, California ) CloudFlare Inc. -

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-anonymous- (donovan.carter@g...)
Time Hosted: over 3 years
Global rating
Worst support i have ever had.
have to log same fault over and over as they close faults to make stats look good.
have to call over and over and get same run around , when you ask to escalate they say they have but nothing done.
cant wait for my fiber to be installed so i can finally move.
Would not recommend them to anyone if you value support and service

-anonymous- (-hidden-)
Time Hosted: under 1 month
Global rating
Appalling service! My word! it's the 23rd of December, 23 days since my sim should've been activated but the Accounts department is busy quarreling with the Shipping department on whose responsibility that is. i'm supposed to be on the 3GB per month MTN plan
-anonymous- (-hidden-)
Time Hosted: 3 to 6 months
Global rating
- Do not discuss anything with support over the phone, get it in writing.
- Do not give Axxess your credit card details.
- When moving and cancelling your line, check your "Axxess control panel" to confirm it is no longer running and is scheduled to end.

I had asked to cancel my line over the phone and It was not cancelled. The instruction should have been made more clear and confirmed I was not going to pay 2 months extra for a line I am unable to "axxess".

Our line at the previous residence was unplugged, had no one staying on the property and there was no modem or any means to have signal, yet Axxess support report's data was being used on that line.

Hopefully, they have the customers best interest in mind someday. Moving residence is expensive and stressful enough.
-anonymous- (-no email-)
Time Hosted: under 1 month
Global rating
Don't get fooled like me by AXXESS with their Telkom fixed LTE data package It's 4G strict! that means it doesn't have a 3G fail over so if your 4G fails you wont have internet access and nowhere on their packages it indicates that it's 4G strict except the coverage map that shows all possible network bandwidths available in the area but still that doesn't indicate that their packages are 4G strict. Complaining wont bring anywhere they just pull their shoulders up and you have to pay for ineffective contract or cancel it with fee
Deon (wp@g...) /
Time Hosted: 6 mo. to 1 year
Global rating
My "free" service was anything but free. The minute I canceled, I got charged, and when asked about it, they hung up on me - when trying the LIVE CHAT feature, they closed the window on me. My server was down at least once a week (some weeks up to 4 times) for 6 month. I got shouted at by a support agent, and two people now hung up on me. I'm sitting with at least 4 support requests that were not answered. I now cancelled my hosting package, got charged for a domain, AND I lost the domain.

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