Heart Internet reveja #4375 por Brian Perrett (brianperrett@o...)
Heart Internet tenho um negativo reveja em
Waterfront House Technology Drive Beeston Business Park
Nottingham NG9 1LA UK
☎ Telefone 0330 660 0255
📧 sales@h...Brian Perrett ( brianperrett@o... )
Back in February 2007 I was looking around for a suitable "home" for this website, as it was getting larger than the space available on the Virgin Media server that I was using. One of the options I looked at was Heart Internet. I can't remember exactly what was being offered at the time but I decided against going with them and never used the free subscription that I signed up to. All was quiet on that front and I totally forgot about them.
Forgot about them, that is, until I received an e-mailed newsletter, on 24 October 2008, telling me about their new telecom services! It ended with the line: "This newsletter is sent as part of your Heart Internet subscription."
"OK," I thought, "I'll log in and cancell my subscription, that'll stop any more newsletters and be the end of it."
How wrong I was! I searched my emails of sign-ups (kept in a seperate folder), inbox, recovered e-mails from when the inbox played up, in fact everywhere on the PC! I couldn't find any log-in details (nor any other e-mails from them) so I went to the log-in page and clicked on the "forgotten password" link. Another password was soon at my inbox and I went to the log-in page, entered my e-mail address and the new password. "Invalid username or password, please try again or click here to recover your password". What? Perhaps I mis-typed, I'll try again; "Invalid username or password, please try again or click here to recover your password". Surely I didn't mis-type again? This time I'll cut & paste the password so as not to make a mistake (I know I got the e-mail correct); "Invalid username or password, please try again or click here to recover your password".
By now I'm getting a bit annoyed, after all I only really want to close the account so I don't get any more newsletters from them! To make matters worse I am told that as I have made 3 incorrect log-in attempts I'll only have another 3 attempts before I'm put on a delay (30 mins) before I can try again. Anyway I try, carefully typing the details and 3 more failures resulted.
Ah there's a "contact us form", I'll fill it in and see what response I get. Darren Vickers replied within the hour (not bad service) with the information: "The account was created on 25/02/2007 but apparently never logged in. The login details you requested are:- Username: (my o2 e-mail account) Password: (a new password) If you are still experiencing a problem please do not hesitate to contact us. Best Wishes. Well I'll try now, perhaps whatever it was has cleared and I'll get in now.
2 attempts later and no joy so I replied to the e-mail I'd received from Darren asking for some help. Nearly 4 hours later I get a reply from Andrew Mchardy: "Thank you for contacting us. If you have not yet received your login details or are having problems logging in please call our sales team who will be able to provide you with them over the phone after a quick security check.". Now I have to ask myself why I would want to spend money on phone call to a company to get logged-in to an account to close that account? Na! I'll e-mail the close account request: "Just cancel the account, it seems to be too much hassle. I don't know why I signed up (if I did, I don't recall) and I obviously don't use your services anyway". Easy yes?
NO!!
2 hours later I receive (from Andrew Mchardy again): "If you wish to close your account please login and raise a support ticket stating that you wish to close your account". Now forgive me if I've missed something but the main problem seems to be that I can't log-in in the first place??
I'm sorry to say that I lost it and my reply (edited for here) was: " DUE TO THE FACT THAT I CAN'T LOG IN AND THE FACT THAT I DON'T USE YOUR SERVICES WHY THE (intercourse) SHOULD I MAKE A (weeping wound) PHONE CALL TO YOUR (weeping wound) SUPPORT WHEN I JUST WANT TO CLOSE THE (beaver home) ACCOUNT????? IF THIS IS A TASTE OF YOUR COMPANY THEN I AM THANKFUL THAT I DON'T USE YOUR SERVICES. NOW I'M (beaver home)ED ANNOYED." and yes, I do realise that using all capital letters is shouting, the bracketed words are the editings!
I did phone and got the automated system. I pressed "3" for technical support and listened to the voice tell me: "All technical support issues must be logged through your control panel. Please go to www.... and log-in"!
I give up! I won't be recommending Heart Internet as they don't seem to have a heart!!
Forgot about them, that is, until I received an e-mailed newsletter, on 24 October 2008, telling me about their new telecom services! It ended with the line: "This newsletter is sent as part of your Heart Internet subscription."
"OK," I thought, "I'll log in and cancell my subscription, that'll stop any more newsletters and be the end of it."
How wrong I was! I searched my emails of sign-ups (kept in a seperate folder), inbox, recovered e-mails from when the inbox played up, in fact everywhere on the PC! I couldn't find any log-in details (nor any other e-mails from them) so I went to the log-in page and clicked on the "forgotten password" link. Another password was soon at my inbox and I went to the log-in page, entered my e-mail address and the new password. "Invalid username or password, please try again or click here to recover your password". What? Perhaps I mis-typed, I'll try again; "Invalid username or password, please try again or click here to recover your password". Surely I didn't mis-type again? This time I'll cut & paste the password so as not to make a mistake (I know I got the e-mail correct); "Invalid username or password, please try again or click here to recover your password".
By now I'm getting a bit annoyed, after all I only really want to close the account so I don't get any more newsletters from them! To make matters worse I am told that as I have made 3 incorrect log-in attempts I'll only have another 3 attempts before I'm put on a delay (30 mins) before I can try again. Anyway I try, carefully typing the details and 3 more failures resulted.
Ah there's a "contact us form", I'll fill it in and see what response I get. Darren Vickers replied within the hour (not bad service) with the information: "The account was created on 25/02/2007 but apparently never logged in. The login details you requested are:- Username: (my o2 e-mail account) Password: (a new password) If you are still experiencing a problem please do not hesitate to contact us. Best Wishes. Well I'll try now, perhaps whatever it was has cleared and I'll get in now.
2 attempts later and no joy so I replied to the e-mail I'd received from Darren asking for some help. Nearly 4 hours later I get a reply from Andrew Mchardy: "Thank you for contacting us. If you have not yet received your login details or are having problems logging in please call our sales team who will be able to provide you with them over the phone after a quick security check.". Now I have to ask myself why I would want to spend money on phone call to a company to get logged-in to an account to close that account? Na! I'll e-mail the close account request: "Just cancel the account, it seems to be too much hassle. I don't know why I signed up (if I did, I don't recall) and I obviously don't use your services anyway". Easy yes?
NO!!
2 hours later I receive (from Andrew Mchardy again): "If you wish to close your account please login and raise a support ticket stating that you wish to close your account". Now forgive me if I've missed something but the main problem seems to be that I can't log-in in the first place??
I'm sorry to say that I lost it and my reply (edited for here) was: " DUE TO THE FACT THAT I CAN'T LOG IN AND THE FACT THAT I DON'T USE YOUR SERVICES WHY THE (intercourse) SHOULD I MAKE A (weeping wound) PHONE CALL TO YOUR (weeping wound) SUPPORT WHEN I JUST WANT TO CLOSE THE (beaver home) ACCOUNT????? IF THIS IS A TASTE OF YOUR COMPANY THEN I AM THANKFUL THAT I DON'T USE YOUR SERVICES. NOW I'M (beaver home)ED ANNOYED." and yes, I do realise that using all capital letters is shouting, the bracketed words are the editings!
I did phone and got the automated system. I pressed "3" for technical support and listened to the voice tell me: "All technical support issues must be logged through your control panel. Please go to www.... and log-in"!
I give up! I won't be recommending Heart Internet as they don't seem to have a heart!!
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