Square Brothers Neptune, INR 999.00/yr. on Linux Shared
Neptune has been added on Sep 4, 2016, Aggregate Rating (1 out of 10 from 1 reviews)
# 99, Madhavaram High Road, Perambur
Chennai 600011 IN
☎ Phone +91.44.26205355
📧 sales@s...| 🔌 Hosted domains : | 1 |
|---|---|
| 🆓 free domains : | 0 |
| 📌 Dedicated IPs : | 0 |
| 💳 Payment Methods : | Credit / Debit / Prepaid CardsPayPalWire Transfer |
| 🔨 Control Panel : | CPanel |
| ✍️ Support Options : | EmailHelp DeskPhone / Toll-FreeLive ChatAvailable 24/7 |
| 🌏 Server Locations : | India |
| ⚑ Targeting : | IN |
See also initial Neptune plan location on their website!
📜 Plan description
👪 Most Recent Customer Reviews
📆
-anonymous- (-no email-) / madhairsilence.com
😠 Most unreliable Hosting ever
One of the most unreliable hosting ever. 99.9% uptime?? My foot. I have installed a Ghost blog using their software installer provided in the control panel. One month later, my website started throwing 503 error. When I talked to the customer care, they said, GHOST is not supported in the shared hosting. I was shocked!! I have a working blog running for a month and suddenly they said GHOST is not supported ever.
The most funniest thing is, when I asked , how it was working all these time, the support guy said "I DONT KNOW". Excellent!!
My humble advice. Please dont go for it
As a proof , am pasting the complete conversation with the support guy.
20:56 Your Question: Website down
20:56 Please wait, an operator will be with you shortly.
(Note: Sometimes chat session may disconnect due to Internet connectivity issues. If you don’t receive a response for a while in this chat session, please feel free to reinitiate live chat once again. Thank you!)
20:56 Your request is important to us. Please wait, an operator will be with you shortly.
20:56 Your request is important to us. Please wait, an operator will be with you shortly.
20:56 You are now chatting with Nirmal Kumar K (Sr. Customer Care Engineer) - Support
20:56 Nirmal Kumar K: Welcome to Square Brothers! This is Nirmal, How may i help u today ?
20:57 Harish: Ticket no.VKS-927-36444]
20:57 Nirmal Kumar K: Hello
20:57 Nirmal Kumar K: Share the Security PIN to authenticate you
Login to the client portal at https://order.squarebrothers.com using your registered E-mail ID.
On top left corner you can see the Security PIN
20:58 Harish: 73782
20:58 Nirmal Kumar K: I am working on your ticket
20:59 Nirmal Kumar K: Ghost scripts will not work with shared envrionment
20:59 Harish: Am getting terrible replies
20:59 Harish: Saying ghost no supported
20:59 Harish: How did it work for one month
21:00 Harish: and if it is not supported why it is available in control panel
21:00 Nirmal Kumar K: this application required CLI privileges, which required ROOT access
21:00 Harish: Answer my question
21:00 Nirmal Kumar K: A script on softaculous interface
21:00 Harish: I didn't care root or what
21:00 Harish: How did it work for one month
21:01 Harish: And stopped siddenly
21:01 Nirmal Kumar K: I am not sure how this worked for one month
21:01 Harish: You are not sure.
21:01 Nirmal Kumar K: there is no option to run Ghost scripts
21:01 Harish: Aren't u working for square brothers
21:01 Harish: Ok wait
21:02 Harish: Am creating another domain
21:03 Nirmal Kumar K: Ok
21:04 Harish: Ghost is missing in Software installer
21:04 Harish: So it has been removed
21:04 Harish: Without any notice
21:04 Harish: Why?
21:05 Harish: i installed ghost using software
21:05 Harish: Softavulous
21:05 Harish: Now it missing
21:05 Harish: And even my site is not working
21:06 Nirmal Kumar K: As i informed already application requires CLI privileges, doesn't support in shared hosting
21:06 Harish: From when.
21:06 Harish: i installed one month before
21:06 Harish: Now you remove it without telling me
21:06 Harish: Now my site is gone
21:06 Nirmal Kumar K: May i know the site link?
21:06 Harish: Did u inform me before removing
21:07 Harish: Blog.madhairsilence.com
21:07 Harish: I installed it last month. It was working for one month. Now the ghost itself is missing in the installer
21:07 Harish: Do you understand what am saying
21:08 Nirmal Kumar K: I can see the above page
21:08 Harish: You have removed support for ghost very recently .. To be clear 2 days before
21:08 Nirmal Kumar K: Which was the same from yesterday query
21:08 Harish: When was ghost support removed.
21:10 Nirmal Kumar K: See there is no option to execute Ghost script without CLI privileges
21:10 Harish: I don't give a damn
21:10 Harish: I asked
21:10 Harish: When was ghost support removed
21:10 Harish: You are saying it was never there?
21:11 Harish: Do you understand what am asking
21:11 Nirmal Kumar K: See there is no option to execute Ghost script without CLI privileges
21:11 Harish: Do you understand what am asking
21:12 Nirmal Kumar K: Yes i can understand
21:12 Harish: Then answer please
21:12 Harish: When was the support stopped
21:13 Harish: I edited my blog 2 days before
21:13 Nirmal Kumar K: No shared hosting there is no option to execute Ghost script
21:13 Harish: So how did it work? All these days
21:14 Nirmal Kumar K: In shared environment this will not work
21:14 Harish: How did it work for one month
21:14 Harish: You understand what am asking
21:15 Harish: How did it work for one month
21:15 Harish: How Ghost suddenly gone from softaculous
21:15 Nirmal Kumar K: On shared hosting there is no option to execute Ghost script
21:16 Harish: So how did I install before
21:16 Harish: Using the same softaculous
21:17 Harish: ???
21:18 Harish: From when the option is removed from shared hosting
21:18 Nirmal Kumar K: I am again reiterating on shared hosting there is no option to execute Ghost script
21:18 Harish: The. HOW THE HELL DID IT WORK BEFORE
21:18 Harish: For one month
21:19 Harish: IF THERE IS NO OPTION HOW DID I INSTALL BEFROR
21:19 Harish: Before
21:19 Harish: You say I hacked your server
21:19 Harish: and Installed Ghost myself
21:20 Nirmal Kumar K: I am not sure, how you mention it was running previously, Ghost script requires CLI privileges to work
21:21 Harish: Now can u go to blog.madhairsilence.com
21:22 Harish: The site is working
21:22 Harish: See in browser
21:23 Nirmal Kumar K: Ok proceed
21:23 Harish: Proceed.
21:23 Harish: ??
21:23 Harish: now the site is working
21:23 Harish: how???
21:24 Nirmal Kumar K: If its working then its well & good
21:24 Harish: Are you paying
21:24 Harish: are you playing with me
21:24 Harish: Suddenly it works and suddenly it does not
21:24 Harish: Excuse me am paying for this remember
21:25 Nirmal Kumar K: See you need to contact the script developer or programmer to check it
21:25 Harish: Am the developer
21:26 Harish: 8 yrs in the industry
21:26 Harish: The email saying we support only HTML not js
21:26 Harish: It's clear you don't even know what is JS
21:27 Nirmal Kumar K: They mean to say (nodejs)
21:27 Harish: Am moving my hosting out of square brothers
21:27 Harish: node is is the js run time
21:27 Harish: It is native to linux
21:27 Harish: Leave it
21:28 Harish: It's clear that you people don't want to do business and this is not professional
21:28 Harish: Playing with customer website
21:28 Harish: Am moving my hosting out of square brother
21:28 Harish: And am pasting this conversation in review website
21:28 Harish: Let the whole world know how bad square brothers is
One of the most unreliable hosting ever. 99.9% uptime?? My foot. I have installed a Ghost blog using their software installer provided in the control panel. One month later, my website started throwing 503 error. When I talked to the customer care, they said, GHOST is not supported in the shared hosting. I was shocked!! I have a working blog running for a month and suddenly they said GHOST is not supported ever.
The most funniest thing is, when I asked , how it was working all these time, the support guy said "I DONT KNOW". Excellent!!
My humble advice. Please dont go for it
As a proof , am pasting the complete conversation with the support guy.
20:56 Your Question: Website down
20:56 Please wait, an operator will be with you shortly.
(Note: Sometimes chat session may disconnect due to Internet connectivity issues. If you don’t receive a response for a while in this chat session, please feel free to reinitiate live chat once again. Thank you!)
20:56 Your request is important to us. Please wait, an operator will be with you shortly.
20:56 Your request is important to us. Please wait, an operator will be with you shortly.
20:56 You are now chatting with Nirmal Kumar K (Sr. Customer Care Engineer) - Support
20:56 Nirmal Kumar K: Welcome to Square Brothers! This is Nirmal, How may i help u today ?
20:57 Harish: Ticket no.VKS-927-36444]
20:57 Nirmal Kumar K: Hello
20:57 Nirmal Kumar K: Share the Security PIN to authenticate you
Login to the client portal at https://order.squarebrothers.com using your registered E-mail ID.
On top left corner you can see the Security PIN
20:58 Harish: 73782
20:58 Nirmal Kumar K: I am working on your ticket
20:59 Nirmal Kumar K: Ghost scripts will not work with shared envrionment
20:59 Harish: Am getting terrible replies
20:59 Harish: Saying ghost no supported
20:59 Harish: How did it work for one month
21:00 Harish: and if it is not supported why it is available in control panel
21:00 Nirmal Kumar K: this application required CLI privileges, which required ROOT access
21:00 Harish: Answer my question
21:00 Nirmal Kumar K: A script on softaculous interface
21:00 Harish: I didn't care root or what
21:00 Harish: How did it work for one month
21:01 Harish: And stopped siddenly
21:01 Nirmal Kumar K: I am not sure how this worked for one month
21:01 Harish: You are not sure.
21:01 Nirmal Kumar K: there is no option to run Ghost scripts
21:01 Harish: Aren't u working for square brothers
21:01 Harish: Ok wait
21:02 Harish: Am creating another domain
21:03 Nirmal Kumar K: Ok
21:04 Harish: Ghost is missing in Software installer
21:04 Harish: So it has been removed
21:04 Harish: Without any notice
21:04 Harish: Why?
21:05 Harish: i installed ghost using software
21:05 Harish: Softavulous
21:05 Harish: Now it missing
21:05 Harish: And even my site is not working
21:06 Nirmal Kumar K: As i informed already application requires CLI privileges, doesn't support in shared hosting
21:06 Harish: From when.
21:06 Harish: i installed one month before
21:06 Harish: Now you remove it without telling me
21:06 Harish: Now my site is gone
21:06 Nirmal Kumar K: May i know the site link?
21:06 Harish: Did u inform me before removing
21:07 Harish: Blog.madhairsilence.com
21:07 Harish: I installed it last month. It was working for one month. Now the ghost itself is missing in the installer
21:07 Harish: Do you understand what am saying
21:08 Nirmal Kumar K: I can see the above page
21:08 Harish: You have removed support for ghost very recently .. To be clear 2 days before
21:08 Nirmal Kumar K: Which was the same from yesterday query
21:08 Harish: When was ghost support removed.
21:10 Nirmal Kumar K: See there is no option to execute Ghost script without CLI privileges
21:10 Harish: I don't give a damn
21:10 Harish: I asked
21:10 Harish: When was ghost support removed
21:10 Harish: You are saying it was never there?
21:11 Harish: Do you understand what am asking
21:11 Nirmal Kumar K: See there is no option to execute Ghost script without CLI privileges
21:11 Harish: Do you understand what am asking
21:12 Nirmal Kumar K: Yes i can understand
21:12 Harish: Then answer please
21:12 Harish: When was the support stopped
21:13 Harish: I edited my blog 2 days before
21:13 Nirmal Kumar K: No shared hosting there is no option to execute Ghost script
21:13 Harish: So how did it work? All these days
21:14 Nirmal Kumar K: In shared environment this will not work
21:14 Harish: How did it work for one month
21:14 Harish: You understand what am asking
21:15 Harish: How did it work for one month
21:15 Harish: How Ghost suddenly gone from softaculous
21:15 Nirmal Kumar K: On shared hosting there is no option to execute Ghost script
21:16 Harish: So how did I install before
21:16 Harish: Using the same softaculous
21:17 Harish: ???
21:18 Harish: From when the option is removed from shared hosting
21:18 Nirmal Kumar K: I am again reiterating on shared hosting there is no option to execute Ghost script
21:18 Harish: The. HOW THE HELL DID IT WORK BEFORE
21:18 Harish: For one month
21:19 Harish: IF THERE IS NO OPTION HOW DID I INSTALL BEFROR
21:19 Harish: Before
21:19 Harish: You say I hacked your server
21:19 Harish: and Installed Ghost myself
21:20 Nirmal Kumar K: I am not sure, how you mention it was running previously, Ghost script requires CLI privileges to work
21:21 Harish: Now can u go to blog.madhairsilence.com
21:22 Harish: The site is working
21:22 Harish: See in browser
21:23 Nirmal Kumar K: Ok proceed
21:23 Harish: Proceed.
21:23 Harish: ??
21:23 Harish: now the site is working
21:23 Harish: how???
21:24 Nirmal Kumar K: If its working then its well & good
21:24 Harish: Are you paying
21:24 Harish: are you playing with me
21:24 Harish: Suddenly it works and suddenly it does not
21:24 Harish: Excuse me am paying for this remember
21:25 Nirmal Kumar K: See you need to contact the script developer or programmer to check it
21:25 Harish: Am the developer
21:26 Harish: 8 yrs in the industry
21:26 Harish: The email saying we support only HTML not js
21:26 Harish: It's clear you don't even know what is JS
21:27 Nirmal Kumar K: They mean to say (nodejs)
21:27 Harish: Am moving my hosting out of square brothers
21:27 Harish: node is is the js run time
21:27 Harish: It is native to linux
21:27 Harish: Leave it
21:28 Harish: It's clear that you people don't want to do business and this is not professional
21:28 Harish: Playing with customer website
21:28 Harish: Am moving my hosting out of square brother
21:28 Harish: And am pasting this conversation in review website
21:28 Harish: Let the whole world know how bad square brothers is
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