icdsoft.com
Average 10 out of 10
Total reviews: 37
Recommended by: 37
Opposed: 0
Official responses: 0


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✔ ICDSoft review

37 user reviews; 0 support responses; 1 testimonial; 15 products, 0 promotions, 5 social accounts; 3,902 hosted domains, Alexa #135848; 📆 listed 2006 (#3856)
icdsoft.com
ICDSoft
Boston
Boston , MA 02452
US
☎ Phone 35929633034

Website language(s): bg-BG en-US
🏆 Alexa Rating 135,848▲ 20,251 👤 User Rating 🙌 Average 10 out of 10
👉 Total reviews: 37
👍 Recommended by: 37
👎 Opposed: 0
🤝 Official responses: 0

💰 Price Range $ 8.00 - $ 299.00⏰ Support 24x7
💳 Payment Options Credit / Debit / Prepaid Cards, PayPal
🏆 SEO MOZ Authority 39/54🔗 Links 56,957
Profile completion status:
Things done
Company descriptions is fine
Company address location is complete
Company phone/fax is added
Company Twitter and Facebook accounts are added
"About page" URL or "Contact page" URLs are added
Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added
Products (plans) are added
Note: Add a promotion or coupon

100%

👪 Most Recent Customer Reviews

📅
-anonymous- (dpage2003@g...) / theticketprogram.com
⏳ Time Hosted: over 3 years
Global rating
😁 I have been with company for over 20 years and never had a problem or never had to worry about them fixing any problems that I made. Their system is the best and most reliable hosting service! I consider myself a novice programmer, but sometimes I forget a part or need help understand other parts. It is not their job to teach me, but they are helpful in showing me where to find the answers instead of ignoring it or refusing to help. Again, the best hosting service on the market!!!
📅
-anonymous- (libbysaylor@y...) / libbysaylor.com
⏳ Time Hosted: over 3 years
Global rating
😁 Unbelievably amazing tech support for clueless tech people like me. I had to get something verified (I honestly couldn't even tell you the problem, that's how confusing it all is to me). And I told them the issue, they responded within about 10 minutes, told me what to do, but offered to assist me with doing it if I felt uncomfortable. Of course, I said yes, please help! Then they worked their magic on their and, and then sent explicit instructions on what I needed to do, step by step. It worked, it was perfect, and they have always helped me in this way. It's really hard to find this level of support, so I highly recommend!
📅
-anonymous- (-hidden-) / sprucehealth.com
⏳ Time Hosted: over 3 years
Global rating
😁 We love the tools and reliability they provide, but if nothing else, we'll never leave because their support team provides amazing technical support (and fast, too!).
MORE REVIEWS
Listed and verified since 2006
icdsoft.com logo

📄 Editorial Review

🔧 Services: Web HostingDomain Registration Own datacenter
⇔ Redirected domains: suresupport.com sureserver.com icdsoft.de icdsoft.bg
⇔ Redirected domains: icdsoft.com.hk

Founded in 1999, ICDSoft is a web provider that claims to be hosting over 55,000 websites. They use state-of-the-art hardware (Intel Xeon processors and SSD drives), providing services in over 140 countries.

The company offers the following selection of web products:
  • Shared Hosting;
  • Reseller Hosting;
  • VPS Hosting;
  • WordPress Hosting;

Shared hosting plans include several freebies integrated in their configurations:
  • Free SSL;
  • Free migration;
  • Free daily backups;

At the same time, you will benefit from unlimited email accounts, WordPress Toolkit, optimized performance, website builder and app installer.

Their reseller program includes the possibility to reseller domain names, hosting accounts and SSL certificates. This is a white-labeled solution especially useful for designers and agencies.

VPS servers are fully managed and include unlimited websites, unlimited control panel accounts, as well as unlimited mailboxes and websites. Configured on RAID6 SSD drives, VPS servers confer performance boost and support for multiple PHP versions, Redis and Memcached.

💰 Price & Cost


Their pricing rates are neither cheap, nor expensive, but depending on the plan you choose, the price of the product is fairly calculated for the number of resources included.

The great news is that customers can get promotions and discounts even up to 75% off from the regular price of the product.

What is excellent about their services is that they provide a 100-day money-back guarantee in case customers are not satisfied by the quality of their services. This is way more than the standard 30-day refund policy, so you have plenty of time to try out their services.

However, if customers purchase a virtual private server, refund is possible only within 15 days from the acquisition of the service.

⌛ Reliability


There does not seem to be any mention of uptime guarantee.

🏢 Data Center


The company is based from Sofia, Bulgaria and registered also in Boston, Massachusetts (USA). Not only do they own their private data centers, but their servers are located in the US, Europe and Hong Kong.

✍️ Customer Support


Support team can be contacted on e-mail, live chat or ticket support. They claim that average response for the ticketing system takes not more than 15 minutes. If you choose to write them an e-mail, you will probably get a response within an hour, so their customer service is really fast.

They are also available 24/7 so you can ask for help at any time. If you want another support resource, you can check out their FAQ where you can find the answer to your questions. At the same time, there is also a well-extended documentation on their home page.

🔨 Control Panel


Account management is made via their in-house control panel. You can also get a demo tour of their control panel and check out its features and tools. Their control panel supports 2FA (two-factor authentication) as well.

🎯 Conclusion

Although the company does not seem to mention any uptime availability, ICDSoft is a well-known web provider of well-packed plans, fast support available 24/7, in-house control panel (with a demo version as well) and an excellent 100-day refund policy.

🌏 Server locations:

Boston Sofia Hong Kong
Datacenter locations for icdsoft.com

📢 Special pages


icdsoft.com screenshot
Website research for ICDSoft on February 2, 2022 by WebHostingTop

🎁 ICDSoft Promotions

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Plans📤 ICDSoft Website Products

🔧 Shared - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🆓 Free domain /
🔌 Allowed
Economy features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Wordpress, Fully Managed, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of Economy from icdsoft.comFast and stable hosting solutions for your website and email needs.
We emphasize on the stability, security and performance of our servers. We also take special care of our clients.

Available on all our plans:

* Free Website Builder.
* SocialSync [...]
🔗 Plan URL : https://www.icdsoft.com/en/hosting/shared
$8.00/mo.
($ 6.40 after first term)
10 GB SSD500 GB 0 / 1
Business features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Wordpress, Fully Managed, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of Business from icdsoft.com
🔗 Plan URL : https://www.icdsoft.com/en/hosting/shared
$10.00/mo.
($ 8.00 after first term)
100 GB SSD5 TB 0 / 1
WordPress Hosting features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Wordpress, Fully Managed, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔌 Hosted domains : 1

screenshot of WordPress Hosting from icdsoft.comWe have tuned our hosting plans for WordPress, optimizing speed, performance and ease of management. Our WordPress hosting service includes:

* One-click WordPress installation, staging & management via the dedicated WordPress section in the [...]
🔗 Plan URL : https://www.icdsoft.com/en/hosting/wordpress#/sharedplans
$10.00/mo.
($ 8.00 after first term)
100 GB SSD5 TB / 1
Business - Hong Kong features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Wordpress, Fully Managed, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of Business - Hong Kong from icdsoft.comAll our Hong Kong plans offer optimized, low-latency connectivity to Chinese networks by providing fewer-hop routes to large network providers in Mainland China. The optimized network connectivity between Hong Kong and continental China makes our [...]
🔗 Plan URL : https://www.icdsoft.com/en/hosting/shared
$20.00/mo.
($ 16.00 after first term)
100 GB SSD1 TB 0 / 1
WebApps features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Fully Managed, Semi Managed
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of WebApps from icdsoft.comFast and stable hosting solutions for Node.js projects, as well as custom runtime environments. We manage and update the Node.js environment; you can also manually install other runtime environments (e.g. Python/Django, Go, Ruby). Standard [...]
🔗 Plan URL : https://www.icdsoft.com/en/hosting/webapps
$20.00/mo.
($ 16.00 after first term)
30 GB SSD1 TB 0 / 1
WebApps - Hong Kong features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Fully Managed, Semi Managed
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of WebApps - Hong Kong from icdsoft.com
🔗 Plan URL : https://www.icdsoft.com/en/hosting/webapps#/hongkong
$40.00/mo.
($ 32.00 after first term)
30 GB SSD100 GB 0 / 1
Business Plus features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Wordpress, Fully Managed, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of Business Plus from icdsoft.com
🔗 Plan URL : https://www.icdsoft.com/en/hosting/shared
$50.00/mo.
($ 40.00 after first term)
150 GB SSD10 TB 0 / 1
WebApps Pro features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Fully Managed, Semi Managed
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of WebApps Pro from icdsoft.com
🔗 Plan URL : https://www.icdsoft.com/en/hosting/webapps
$60.00/mo.
($ 48.00 after first term)
60 GB SSD5 TB 0 / 1
WebApps Pro - Hong Kong features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Fully Managed, Semi Managed
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of WebApps Pro - Hong Kong from icdsoft.com
🔗 Plan URL : https://www.icdsoft.com/en/hosting/webapps#/hongkong
$120.00/mo.
($ 96.00 after first term)
60 GB SSD1 TB 0 / 1
🔧 Reseller - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🆓 Free domain /
🔌 Allowed
Reseller features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔧 Category : Wordpress, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7

screenshot of Reseller from icdsoft.comSigning up is ABSOLUTELY FREE.

There is no explicit requirement to resell our hosting services in order to use the reseller Account Panel. You can use it to manage multiple hosting accounts with us and take advantage of our amazing volume [...]
🔗 Plan URL : https://www.icdsoft.com/en/reseller
on requestunlimitedunmetered
🔧 VPS - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🔋 RAM /
📌 Dedicated IPs
SmartVPS features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Fully Managed, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔋 RAM : 4096 MB
💪 CPU : 1 core @2.6 GHz
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 1

screenshot of SmartVPS from icdsoft.comA managed VPS platform where you can set up custom plans and open as many separate accounts on the server as you can fit.

* Guaranteed system resources
* Unlimited websites and mailboxes
* Free Control Panel and Account Management Panel
* Free [...]
🔗 Plan URL : https://www.icdsoft.com/en/hosting/managed-vps
$19.00/mo.15 GB SSD5 TB 4 GB / 1
Startup features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Fully Managed, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔋 RAM : 4000 MB
💪 CPU : 2 cores @ 2.3 GHz
🔌 Hosted domains : Unlimited
🆓 Free domains : 1
📌 Dedicated IPs : 1

screenshot of Startup from icdsoft.comTo meet the needs of our customers with heavy sites, we have prepared a special category of plans - our Managed VPS plans. They all come with dedicated hardware resources that are set up to meet the needs of popular heavily-visited dynamic sites, [...]
🔗 Plan URL : https://www.icdsoft.com/en/hosting/managed-vps
$49.00/mo.50 GB SSD25 TB 4 GB / 1
SmartVPS Pro features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Fully Managed, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔋 RAM : 6144 MB
💪 CPU : 2 cores @2.6 GHz
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 1

screenshot of SmartVPS Pro from icdsoft.com
🔗 Plan URL : https://www.icdsoft.com/en/hosting/managed-vps#/usa
$49.00/mo.40 GB SSD25 TB 6 GB / 1
First Class features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Fully Managed, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔋 RAM : 8192 MB
💪 CPU : 2 cores @ 2.30 GHz
🔌 Hosted domains : Unlimited
🆓 Free domains : 1
📌 Dedicated IPs : 1

screenshot of First Class from icdsoft.com
🔗 Plan URL : https://www.icdsoft.com/en/hosting/managed-vps
$99.00/mo.200 GB SSD25 TB 8 GB / 1
Ultimate features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : DNS, Fully Managed, E-Commerce
✍️ Support Options : Email, Help Desk, Live Chat, Available 24/7
🔋 RAM : 32768 MB
💪 CPU : 8 cores @ 2.3 GHz
🔌 Hosted domains : Unlimited
🆓 Free domains : 1
📌 Dedicated IPs : 1

screenshot of Ultimate from icdsoft.com
🔗 Plan URL : https://www.icdsoft.com/en/hosting/managed-vps
$299.00/mo.1000 GB SSD100 TB 32 GB / 1

Contact information is managed by icdsoft.com representatives support@s..., hosting@i..., supervisor@i..., support@i... [login] | Last company update:

📊 Web stats

Targeting: Australia, Bulgaria, Canada, China, Hong Kong, United Kingdom, United States
📂 Details for https://www.icdsoft.com/
📥 Website DNS: sgate1.sureserver.com => 195.8.222.14 ( Sofia ) / ICDSoft Ltd.
sgate2.sureserver.com => 195.42.142.79 ( Frankfurt am Main ) / ICDSoft Ltd.
sgate3.sureserver.com => 192.252.144.254 ( Waltham ) / SureSupport LLC - suresupport.com
sgate4.sureserver.com => 116.251.204.79 ( Hong Kong ) / 41 Tsvetna Gradina STR - sureserver.com
MX::us.icdsoft.com => 192.252.146.184 ( Waltham ) / SureSupport LLC - suresupport.com
MX::bg.icdsoft.com => 195.8.222.11 ( Sofia ) / ICDSoft Ltd.
🔨 Server Software: cloudflare
📌 Website FIRST IP: 104.21.14.102
📍 IP localization: United States, California, San Francisco - see top providers in United States, California
🔗 ISP Name, URL: CloudFlare Inc., cloudflare.com
📌 Website Extra IPs: 172.67.158.160 ( San Francisco, California ) CloudFlare Inc. - cloudflare.com

Testimonials✅ Customer testimonials

Been with this hosting company for 5 years. Never had a company so responsive and eager to resolve the few and minor issues that have ever come up, even when they were self inflicted. I recommend them highly!
You can directly submit your testimonial here.

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How much is 4 + 3 ? Respond with 7
 

📋 ICDSoft News / Press release

Easier WordPress Administration with the Improved ICDSoft WordPress Manager - Here at ICDSoft we always do our best to improve the experience for our WordPress users, and we have just added more tools and features that will help our customers simplify the management of their WordPress sites.
Below you can find a quick summary of the most recent updates and improvements to the ICDSoft WordPress Manager, which is included for free with every hosting account:
- The system now checks for WordPress installations that have not been imported to WordPress Manager. If it finds [...]
SocialSync - ICDSoft's Social Media Backup Service - Now Supports Twitter - The recent tumultuous events surrounding Twitter - from the change of ownership and the constant modification of account and moderation policies, to the overall unpredictability regarding what to expect from the new way Twitter is run - led to increased interest in SocialSync - the social media backup and site generator service provided by ICDSoft:
https://www.icdsoft.com/en/hosting/socialsync
We are happy to inform you that SocialSync, which is included for free with each ICDSoft hosting [...]
ICDSoft Now Supports Both MySQL 5 and MySQL 8 on All Plans - ICDSoft, an independent hosting provider with over 20 years of experience, has enhanced its server setup by offering two separate MySQL versions - MySQL 5 and MySQL 8 - to all current and future clients at no extra cost. Users can simply choose which MySQL version to use for their new databases, and they can have both MySQL 5 and MySQL 8 databases running simultaneously on their hosting accounts.
All software available for 1-click installation via ICDSoft's App Installer tool will use MySQL 8 [...]
[search all icdsoft.com news]

📣 ICDSoft Social Networks

https://www.linkedin.com/company/icdsoft-ltd/
ICDSoft Ltd (established 1999) is a Privately Held entity having 51 followers on LinkedIn and 51-200 employees, industry Internet.
ICDSoft Blog  Using Wordpress version 6.4.3. First post from December, 2018, with total 153 articles, Language en-US. See recent blogs summary posts:
- Sender Rewriting Scheme (SRS) – Improved Email Forwarding - Explore the significance of Sender Rewriting Scheme (SRS) in addressing SPF challenges in email forwarding, enhancing security, and improving user experience with ICDSoft's proactive adoption. ...
- DMARC Evolution: Enhance Email Security – Google and Yahoo’s New Requirements for Bulk Senders - Explore the evolution of DMARC, its crucial role in email security, and best practices for SPF, DKIM, and combating phishing and spoofing.
- Do You Need a Multilingual Website? - In this article, we will discuss why you may want to have additional languages on your site, and what challenges you may encounter in the process of translating your content.

📈 Domains trend


ICDSoft Domain trend

Reviews👪 ICDSoft Customer Ratings

The quick stats of ICDSoft profile shows a note average of 10.0 out of 10, counting 37 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

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How much is 4 + 3 ? Respond with 7
 
📅
-anonymous- (verol.thompson@s...) / sonic-planet.com
⏳ Time Hosted: over 3 years
Global rating
😁 I always find the support Staff at ICDSoft to be exceptional over the past 20 years, but over the last 24 hours, they have gone above and beyond my expectation. Words cannot do justice to the effort they put in, the get my website back up and running.

Thank you, thank you, thank you.

📅
-anonymous- (-hidden-) / digizzo.com
⏳ Time Hosted: 2 to 3 years
Global rating
😁 They have an excellent customer service.

Everytime I have to reach out to them, I have almost an immediate response with an accurate answer. No matter what time of the day and no matter the query.
📅
-anonymous- (borislav123@g...) / malkiobyavi.com
⏳ Time Hosted: over 3 years
Global rating
😁 They are amazing, quick, solid, and react always in time and solve all the problems. I can not be more happy with them!!

Thank you, ICDSoft!!
📅
-hidden- (info@z...) / paleokastritsa.biz
⏳ Time Hosted: over 3 years
Global rating
Cost
Customer Relation
Control Panel
😁 I have been using icdsoft and the people behind this company for over 15 years.

They have been always fast and fiendly!

I cant recommend highly enough this company!

Thank you Icdsoft.
📅
-anonymous- (michael@o...) / oesolutions.com.hk
⏳ Time Hosted: over 3 years
Global rating
😁 In the last few days, I moved two sites on their Business shared hosting plan to SmartVPS (Hong Kong). I say I moved but it was the support team at ICDSoft that made it possible.I moved from shared hosting as I plan to use Moodle next year (a just in case I need additional server resources scenario rather than any service problems)

I've no problem with PC system builds etc but Server Management is way outside my wheelhouse.
I asked for help and within a few hours everything was working great, including a subdomain with Moodle on it. they configured this subdomain for optimum performance as well. DNS setting were changed
I've been with ICDSOFT since 2009 (after terrible experiences with other providers). I have no plans to move and hope to ugrade again next year as traffic grows. All of my tickets to date were answered promptly, which makes them one of the best companies to deal with in my opinion. Thanks for your patience, guys, my next ticket will be number 13 (in 10 years) [read more...]
📅
-anonymous- (oneworldflag@g...) / joanclark.com
⏳ Time Hosted: 1 to 2 years
Global rating
😁 Hi, I have posted 3 support issues/questions in the last couple weeks as we changed shopping carts and got set to accommodate and alleviate some growing pains. Each time the SureSupport support team got back to me incredibly fast, and went beyond with the fixing/instructing. Just wanted to say thank you and that I really appreciate this great service. Peace, David Bartholomew
📅
-anonymous- (-hidden-) / ahmadhabash.com
⏳ Time Hosted: over 3 years
Global rating
😁 ICDSoft has a high-end professional team which provides prompt support and very accurate advice. I have been using their hosting services for about 6 years and I'm always satisfied with the team's efficient and Incredibly fast support.

📅
-anonymous- (mrossi@m...) / merge-education.com
⏳ Time Hosted: over 3 years
Global rating
😁 I've been with ICDSoft for over 10 years and they're awesome. The server is always up, as far as I can tell ... and their support is bar-none. Friendly, fast, professional, always willing to help me out even if it's not really their responsibility ... honestly, they've been the reason we haven't needed an on-call developer! Thanks so much to ICDSoft.
📅
-anonymous- (-hidden-) / aknewday.com
⏳ Time Hosted: over 3 years
Global rating
😁 As a reseller I have to consult with ICDSoft SureSupport a lot. I have never had to wait longer than 30 minutes (they advertise 1 hour) for a response. Most of the time they fix it for me. I have used other webhosting services in the past and these guys, are by far, the best in the business.
📅
-anonymous- (-no email-)
⏳ Time Hosted: over 3 years
Global rating
😁 Completely satisfied
Good service with excellent and fast support. I've been a customer for 6 years and haven't had any problems which couldn't be fixed with the help of the support.
📅
-anonymous- (jlang@r...) / ryantech.com
⏳ Time Hosted: over 3 years
Global rating
😁 Great Service
Great, reliable web hosting and mail. I've personally hosted with them for nearly 20 years. But the real difference is in support. While they don't have a phone number to call and you must use a ticketing system to field issues, instead, they are incredibly responsive by from inside that ticketing system. Every issue has usually been a fault on the customer end, not theirs. But they respond within 15 minutes, every time, and usually find a resolution in that same 15 minutes. Rarely is the first answer to a query not the right one. Great service and support.
📅
-anonymous- (rick@r...) / rickstewart.com
⏳ Time Hosted: over 3 years
Global rating
😁 Hosted since 2003 and I have nothing but good things to say about them. Support is the best support I have ever experienced. Smart, fast, courteous.
📅
-anonymous- (-hidden-) / edit-plus.eu
⏳ Time Hosted: over 3 years
Global rating
😁 I'm using ICD Soft's services since 2007 with absolutely no complaints and I totally recommend them to anyone. I have experience with other companies, and there's no compartment possible! What I like the most is the easy-to-use (plus nice designed) control panel, which has everything you may need to adjust, and - what's more important - the support team. I use support tickets and no matter how stupid the question is or what time of the day it is, the answers are always correct, polite and given within a very short time.
📅
-anonymous- (-hidden-) / hvstechnology.com
⏳ Time Hosted: over 3 years
Global rating
😁 For years now, with a variety of different domains, I've been consistently surprised and pleased by ICDSoft's near-real-time support response. (I don't know why this still surprises me, but it does. I guess I always think "They've probably realized they could save some money on support by now.") I don't know if they train people to be conversant with a wide scope of topics, or if they have a system for punting issues to the relevant specialists; really, either one would be an impressive management feat.
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-anonymous- (boris@w...) / wellbeingacademy.net
⏳ Time Hosted: over 3 years
Global rating
😁 More than 14 years I've hosted my own site and up to 6-7 others with NO complaints. Submitted a number of support tickets that have all been resolved within a few minutes.

Absolutely NO need for me to search for another hosting company as ICDSoft fulfills all of my needs.

Keep on guys!
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-anonymous- (letters@d...) / devictormason.com
⏳ Time Hosted: over 3 years
Global rating
😁 More than 12 years I've hosted my own site and up to 8-9 others with NO complaints. Submitted over 316 support tickets that have all been resolved within a few minutes. Even fringe questions about software they have assisted me with. Absolutely NO need for me to search for a shared hosting company as ICDSoft fulfills all of my needs.
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-anonymous- (-hidden-) / smokingdragon.com
⏳ Time Hosted: over 3 years
Global rating
😁 I have been a reseller with icdsoft for over 15 years and have never once had a complaint. Their rates are more than reasonable. They have always been there for me with the best customer service in the world ... quick response, knowledgeable answers and solutions, kind and considerate recognition of my skill levels as well as the patience of a saint. I can't recommend them highly enough. Without icdsoft, I believe I'd have gone out of business a long time ago. They've helped me stay sane in a pretty insane industry!
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-anonymous- (-hidden-) / amherstbooks.com
⏳ Time Hosted: over 3 years
Global rating
😁 My company has been hosted ICDSoft for about 15 years & I have been consistently surprised & pleased at the quality & speed of their responses to my questions...from solving email issues, cron problems, to adding perl modules, to helping me with obscure programming issues, they've always come through.
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-anonymous- (-hidden-) / eslyes.com
⏳ Time Hosted: over 3 years
Global rating
😁 I sort of inherited my website, and not being a nerd/geek/programmer/developer, I have had to deal with one problem after another that was beyond my ken. For example, Google has been hinting STRONGLY that my site (and others) become secure. I had NO IDEA how to change my site from http to https. So, I asked SureSupport for their help and, like the genie in the bottle, they upgraded my site to https. This is just one example of the help they’ve given me over the last 10 years. I can’t say enough good things about how they’ve helped me keep my site up and running. In fact, I don’t even like talking about it because I might jinx myself. The frosting on the cake is that I get all this support for such a reasonable annual fee.
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-anonymous- (-hidden-) / efficiencycounts.com
⏳ Time Hosted: over 3 years
Global rating
😁 Very good value. Very good service. I've been using ICDSoft for over 15 years. The support makes it worth it and the rest of the service is excellent as well. They ALWAYS are very quick to respond, and always provide guidance that I can understand and implement and that works. And on occasion, when appropriate, they have just gone ahead and fixed the problem.
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-anonymous- (-hidden-) / mylockup.com voakesfreefrom.co.uk
⏳ Time Hosted: over 3 years
Global rating
😁 Just read the reviews here, and... can confirm my experience matches others!

Like many reviewers, I've been with them a long time - 17 years in my case.

I've 50 hosting accounts with them, for my customers, including webapps.

Have posted exactly 200 support tickets - all of them replied quickly, responded politely and accurately (no copying of what I already knew) and sorted quickly. None of the support was for issues at their end, only my lack of understanding. But they never, ever, talk down to me.

Their control panel is something they've lovingly created over the years and is way better than the usual cPanel found with other hosting providers. It's really intuitive and easy to use.

Their hosting is very good value, especially considering the quality and service. Downtime is measured in minutes per year - and my customers have never noticed. In all respects, quality is superb.
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-anonymous- (-hidden-) / panaceasportsmedicine.com
⏳ Time Hosted: over 3 years
Global rating
😁 ICDSoft has awesome customer service! Had a problem with jquery being out of date. Found and fixed the problem within minutes. Could not ask for more.
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-anonymous- (customerservice@w...) / websitebeautiful.com
⏳ Time Hosted: over 3 years
Global rating
😁 I’m a website developer with over 50 hosting accounts with ICDSoft for the last 10 years.

Their 24/7 tech support is the best in the business, always, prompt, professional, patient, and informed. I encourage my clients to let us host with ICDSoft because I know if something is over my head they have my back. I would not want to be in business without them.

I love this company!!!
THANK YOU!
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-anonymous- (sycomorech@g...) / galleryintell.com
⏳ Time Hosted: over 3 years
Global rating
😁 Can not tell you how many times over the last 15 years of being their customer I found myself with an issue I couldn't resolve on my own and their support team came through within minutes to get everything back on track! I mean they fixed code problems, they helped me restore the site after a malware attack, they literally held my hand on the more complex issues and MADE IT WORK!!! In the middle of the night, on Sundays, holidays, any day and any time! I have been and will be recommending them to everyone!
Thank you!!!
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Genius (genius.designs@g...) / allgenius.com
⏳ Time Hosted: over 3 years
Global rating
Features
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Control Panel
😁 Simply Superb!
Best service and support EVER!
Been with them for more that 10 years.
A very happy client :)
They'll walk the extra mile for you.
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-anonymous- (-hidden-) / brandexcitement.com
⏳ Time Hosted: over 3 years
Global rating
😁 I've been an ICD Soft client since 2008 (over 10 years) and I would not host with anyone else. In fact, I started using them before I launched my agency in NYC and have had my clients host with them as well. I've tried Godaddy, Bluehost, Network Solutions, Wix, Yahoo... NO ONE compares or comes close to providing the ease of use, excellent assistance and tech support that ICD offers. No matter the day or time I've contacted them, they are always available, efficient and resolve my issues (which are typically just tech assistance since there's only been 1 instance in more than a decade that me and my clients experienced down time). All of this plus they don't nickel and dime you and bleed your wallet like the others. #1 in my book.
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-anonymous- (page@p...) / pagehamilton.com
⏳ Time Hosted: over 3 years
Global rating
😁 I've hosted with ICDSoft since 2002, and I can't say enough good at how quick and helpful they are, any time of the day or night! They've been so fantastic that I've never wanted to even begin to look for another hosting company. It doesn't matter how simple or complex the question, and even when it goes beyond strickly their hosting realm, they are always most helpful in answering questions and providing precise pointers to other resources. Their Support is by far the biggest reason I have been so happy with them.
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-anonymous- (icddomankontakuto@m...) / mywebsite.sg
⏳ Time Hosted: over 3 years
Global rating
😁 The support team is a god-send for people like me who has had enough with lousy providers. This support team is not only fast, fast, fast (I just can't emphasize enough), most of their replies have been straight to the point, unlike some amaterish answers given by other hosting companies, and without causing any further confusion. They have also rendered me help at times, that were out of their obligations. I can never say thank you to them enough. Try them, and you will never want to leave them, ever.
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Bob.c (bob.c@w...) / we-convince.com
⏳ Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
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😁 A very positive experiance
Really happy with the service from ICDSoft. We use ICDSoft Hong-Kong as our main host and have just opened up an account on their US service for another domain (Recently had a very bad experience with a competitor). From signing up and transferring the name server the US side they got a secure server up and running in 2 hours including sorting out the verification of the company documents which are in a mix of Chinese and English - very fast.

When we have needed help service has always been prompt and polite. To be honest we haven't had any major issues and the minor ones were helpfully fixed by ICDSoft even if it was something we could have done ourselves if told e.g. .htaccess configurations.

Uptime and bandwidth has been excellent even when we've put a little strain on their server The supplied control panel has less gimmicky offers/features than some. The only negative aspect of the service is that maybe the control panel is too clean as install scripts are very very [read more...]
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CM (-no email-)
⏳ Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😁 I can't say enough good thigns about ICDSoft.
Their service is simply amazing at any price, and at their rediciously low price it is insanely good.
Their control panel panel is very intutive, their feature set is extensive, and their email web interface and spam and filtering tools are the best and are completely free (no up charge for virus or spam filtering like many other hosts). They allow domain level email white/blacklists as well as user level control. And the they have advanced email features such as 'greylisting' that I have not seen any other hosting service offer. Prior to using ICDSoft for our small business of about 20 email users we had to emply a thrid party email filter service called SpamSoap - an excellent service but it cost four times as much as ICDsoft costs per year, and that is on top of the previous web/email hosting plan!
Sure they are not perfect, but I think they are as close as one can reasonably expect.
On the down side they do not offer the [read more...]
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Serj (webmaster@e...) / enhancementresearch.com
⏳ Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
😁 By far the fastest hosts and not just html...MySQL is super fast!!! If you want to run a real site with blogs, wikis, whatever, ICDSoft is the host for you. They even include the GZip module for their shared accounts...what other host does that...don't believe how fast they are...go through my wiki or blog at http://www.enhancementresearch.com (not sure if I'm allowed to post my domain here, but...)

Customer service is superb, I have yet to wait for more than 5 minutes for a response regardless of when I post the question. And the response is always knowledgeable and is above and beyond what I expect (transfered my 3 SQL databases for me without hesitation).

Price is ok if you have 1 site...but actually becomes very good when you host several sites with them.

Serj
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Branislav Vujinovic (branislav@v...) / virtualnigrad.com
⏳ Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
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😁 I host my sites on many hosting servers and I can definitely say that the ICDsoft is one of the best hosting companies in the bussines.

When I am working with sensitive time dated material I need a response from support within the hour (read minutes), ICDsoft response time is alway less than 3 minutes. Also the responses are always accurate without double meanings and in personal, rather than a canned answer that leads to more questions.

The price is right for us, the service is dependable, and the customer relationship is responsible, eager to participate in resolving the problem and prompt.

Maybe the best recommendation is that I am in the bussines with ICDsoft for a 7 years now.

Thank you ICDSoft for the great product, service and support.
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-anonymous- (-no email-)
⏳ Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😁 There are 2 reasons why this is just an excellent web hoster and not 100% perfect.

1) If you want shared SSL upon going onto the secure order form a dialog box shows that one has to manually check off that they are willing to trust to go onto the form. I believe this can be done away with, but it is not. To get rid of this box purchasing a private SSL certificate is needed. ICD Soft does not sell this. But they do receive a yearly $30 fee to apply it to your site after you have purchased the certificate elsewhere.

2) As time goes on in the web hosting business there are some good web hosting companies offering unlimited add on domains, sub-domains which can be typed in as www.yourdomainname.com. ICD allows 15 subdomains in one package and 30 in another. This is great, but you will have to type www.subdomain.yourdomain.com. I believe they can program such that you could just type in the more professional look of www.yourdomainanme.com.

Economically this is a plus for them. [read more...]
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Steve Spence (sspence@g...)
⏳ Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😁 Very responsive, little to no downtime, great features at a reasonable price. A1 in my book. Tech support is the best by far.

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