site5.com
Average 2.4 out of 10
Total reviews: 7
Recommended by: 1
Opposed: 6
Official responses: 0

❌ Site5 review

7 user reviews; 0 support responses; 0 testimonials; 13 products, 0 promotions, 6 social accounts; 99,414 hosted domains, Alexa #78439; 📆 listed 2005 (#1890)
site5.com
Site5
2500 Ridgepoint Drive Suite 105c
Austin , TX 78754
US
☎ Phone +1-888-748-3526
📠 Fax +1-925-478-3115

Website language(s): en-US

site5.com is inactive, but is redirected to web.com
🏆 Alexa Rating 78,439▲ 29,696 👤 User Rating 🙌 Average 2.4 out of 10
👉 Total reviews: 7
👍 Recommended by: 1
👎 Opposed: 6
🤝 Official responses: 0

💰 Price Range $ 7.65 - $ 364.41⏰ Support 24x7
💳 Payment Options Credit / Debit / Prepaid Cards, PayPal
🏆 SEO MOZ Authority 69/67🔗 Links 1,542,280
Profile completion status:
Things done
Company descriptions is fine
Company address location is complete
Company phone/fax is added
Company Twitter and Facebook accounts are added
"About page" URL or "Contact page" URLs are added
Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added
Products (plans) are added, but some are not updated from over 2 years
Note: Add a promotion or coupon

100%

👪 Most Recent Customer Reviews

📅
-anonymous- (-hidden-) / cltpropertiestn.com
⏳ Time Hosted: over 3 years
Global rating
😠 Avoid this Site5 company at all costs!!!

Several years ago, I was a longterm customer of a company they bought. Site5 used my credit card on file from three years ago to steal $400 from me. I don't even have a website URL.
Since they also cancelled my account. I can't even sign in to see their transactions. They have not responded to my inquiries on their website.

I have attached a printout that shows the account cancelled in 2019 but active in 2025. Not active but they took my money without notice.
📅
-anonymous- (-hidden-)
⏳ Time Hosted: over 3 years
Global rating
😠 Our company was good at the beginning .. then each time they had problems they suggested buying a new VPS and so the months went by until you got the VPS7 that supposedly the ciadas and problems of the servers ended up but it has gone but this.
to the point that my website was cadia every 2 days.
Its online support is only limited to saying that the administrators work and it will not happen more but pure lies this support has become.

Apparently they are not aware of their servers and service once it reaches 8 hours if web service and only depended on a ticket to have answers.

I say do not buy something from this company for your good and emotional comfort. NODES problems are constant

Thank you
📅
Xan (xander@d...) / youshopweshipyousave.com
⏳ Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
😠 Site5 is the worst
Site 5 is absolutely the worst hosting company we've ever dealt with, and we've dealt with many.

Constant down time. Just CONSTANT. We have one of their best plans and our server seriously needs rebooted every single solitary morning.

Their customer service is an awful joke. You don't have root access to fix anything so you're stuck with their CS breaking your server worse everytime they try to fix it for you.

We've opened 100+ tickets over the course of a year and you can not get support over the phone. It rings for 3 minutes then asks you to leave a voice mail so they can "respond quickly". We've. Never. Been. Called. Back. Not once!

Go anywhere else.
MORE REVIEWS
Listed and verified since 2005
site5.com logo

📄 Editorial Review

🔃 Site5 is part of Newfold Digital
🔧 Services: Web HostingDomain Registration
⇔ Redirected from cloudbyix.com
⇔ Redirected from apthost.com ixwebhosting.com hostexcellence.com bluefur.com

Providing hosting services for a great number of years, Site5 offers high performance with their services and operate on a constantly-upgraded hardware platform.

The company offers the following web services:
  • Shared Hosting;
  • Reseller Hosting;
  • VPS Hosting;

Shared hosting plans guarantee backups and free migration made to Site5 website. With shared hosting packages, you can benefit from the following unlimited resources:
  • Unlimited disk space;
  • Unlimited data traffic;
  • Unlimited websites (except for the basic-level plan);

Reseller plans have unmetered resold accounts, DNS nameservers that can be customized, control via cPanel/WHM, and backups integrated as well.

VPS servers are fully managed and these are configured on KVM virtualization. They run on SSD drives RAID 10 storage. They have a great variety of servers to choose from, but one downside is that common features (disk space, bandwidth) do not come in unlimited amounts, whereas other providers offer unlimited resources for the servers they host.

💰 Price & Cost


They offer affordable prices for the number of features customers will find included in their products. However, VPS servers seem rather pricey when compared to similar configurations on the hosting market.

Billing is made every month, 12 months, 24 months or 36 months depending on the customers’ preferences. There is also a 45-day refund policy for their services and a 15-day money-back guarantee for their virtual private servers.

⌛ Reliability


The company offers the standard 99.9% uptime guarantee for their services.

🏢 Data Center


The company is based in Austin, Texas (USA). They host their servers in multiple locations including USA, Canada, London, Amsterdam, Paris, Bucharest or Sao Paulo.

✍️ Customer Support


In order to get in touch with tech support, customers can choose from the following support options Site5 makes available: e-mail, phone, ticket support or live chat. Customers can even write to them on Twitter or Facebook.

If you are more of a DIY customer, you can also go and access their well-extended FAQ and knowledgebase sections to find out solutions for server issues.

🔨 Control Panel


The company uses vDeck and cPanel control panels as their administration tools.

🎯 Conclusion

Site5 provides well-extended web solutions for different types of customers. However, dedicated servers are not available here. It's also the reason for this brand to take over other older EIG acquisitions (like IXWebhosting ) which were offering similar services.

Their prices are affordable, even though their VPS servers can be slightly expensive. You get a 45-day money-back guarantee for shared hosting/reseller packages and a 15-day money-back guarantee for VPS servers.

With great support and standard uptime, Site5 is a great choice if you are looking for well-equipped hosting packages and high-quality guaranteed services.

🌏 Server locations:

Dallas Boston Provo Montreal Toronto Vancouver Sao Paulo London Amsterdam Bucharest Paris
Datacenter locations for site5.com

📢 Special pages

  • Contact us: https://www.site5.com/contact/
  • About us: https://www.site5.com/about/
  • Terms of Service: https://www.site5.com/legal/terms-of-service/
  • Privacy: https://www.site5.com/legal/privacy-policy/
  • Acceptable Use Policy: https://www.site5.com/legal/resource-usage/
  • Knowledge base: http://kb.site5.com/
  • FAQ: http://qa.site5.com/

site5.com screenshot
Website research for Site5 on June 18, 2021 by WebHostingTop

🎁 Site5 Promotions

There is no coupon code or promotion listed.

Site5 Listed Plans

🔧 Shared - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🆓 Free domain /
🔌 Allowed
hostBasic features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of hostBasic from site5.com24 Months ( 2 years ) $6.95/mo Only 23¢ a Day!
12 Months ( 1 year )$8.95/mo Only 30¢ a Day!
MultiAdmin Control Panel
Free Migration to Site5
Backups
Backstage ( Tour ) One interface to manage every aspect of your hosting account! See its [...]
🔗 Plan URL : https://www.site5.com/hosting/web/
$7.65/mo.unlimitedunmetered 0 / 1
hostPro features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of hostPro from site5.com24 Months ( 2 years )
BEST VALUE $10.95/mo

MultiAdmin Control Panel
Free Migration to Site5
Backups
Backstage ( Tour ) One interface to manage every aspect of your hosting account! See its advantages!
SiteAdmin ( Demo ) Our easy to use custom [...]
🔗 Plan URL : https://www.site5.com/hosting/web/
$12.05/mo.unlimitedunmetered 0 / unlimited
hostPro + Turbo features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of hostPro + Turbo from site5.com24 Months ( 2 years )$13.95/mo Only 46¢ a Day!
MultiAdmin Control Panel
Free Migration to Site5
Backups
Backstage ( Tour ) One interface to manage every aspect of your hosting account! See its advantages!
SiteAdmin ( Demo ) Our easy to use custom [...]
🔗 Plan URL : https://www.site5.com/hosting/web/
$15.35/mo.unlimitedunmetered 0 / unlimited
🔧 Reseller - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🆓 Free domain /
🔌 Allowed
Starter features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of Starter from site5.comUnlimited Resold Accounts
cPanel / WHM
RVSkin
Free Billing Software
Domain Reseller Account
IP Addresses Included
Custom DNS Nameservers
Free Migration to Site5
Choose Your Location
Backups
Uptime Guarantee 99.9%

Site5 wants to help you provide [...]
🔗 Plan URL : https://www.site5.com/resellers/web/
$28.55/mo.50 GB500 GB 0 / unlimited
Standard features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of Standard from site5.comUnlimited Resold Accounts
cPanel / WHM
RVSkin
Free Billing Software
Domain Reseller Account
IP Addresses Included
Custom DNS Nameservers
Free Migration to Site5
Choose Your Location
Backups
Uptime Guarantee 99.9%
🔗 Plan URL : https://www.site5.com/resellers/web/
$40.65/mo.80 GB700 GB 0 / unlimited
Premier features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 0

screenshot of Premier from site5.com
🔗 Plan URL : https://www.site5.com/resellers/web/
$60.45/mo.120 GB1 TB 0 / unlimited
🔧 VPS - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🔋 RAM /
📌 Dedicated IPs
VPS2 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM, KVM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 2000 MB
💪 CPU : 2 Cores
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 2

screenshot of VPS2 from site5.comOn our Site5 KVM VPS hosting plans are built with all SSD drives are designed to provide the performance you are looking for with a VPS server. No longer will you have to deal with a neighbor who uses more than their fair share of resources. Each [...]
🔗 Plan URL : https://www.site5.com/vps/
$70.38/mo.50 GB1 TB 2 GB / 2
VPS3 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM, KVM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 3000 MB
💪 CPU : 2 Cores
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 2

screenshot of VPS3 from site5.comSite5's "No Worry" Full Management (without root access)
We handle everything for you, updates, security, monitoring, and more! Included

SiteAdmin/MultiAdmin/Softaculous

SiteAdmin is our custom easy to use cPanel theme $10/mo (included in [...]
🔗 Plan URL : https://www.site5.com/vps/
$97.11/mo.75 GB1,500 GB 3 GB / 2
VPS4 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM, KVM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 4000 MB
💪 CPU : 4 Cores
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 2

screenshot of VPS4 from site5.com
🔗 Plan URL : https://www.site5.com/vps/
$124.83/mo.100 GB2 TB 4 GB / 2
VPS5 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM, KVM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 5000 MB
💪 CPU : 4 Cores
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 2

screenshot of VPS5 from site5.com
🔗 Plan URL : https://www.site5.com/vps/
$173.34/mo.125 GB2,500 GB 5 GB / 2
VPS6 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM, KVM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 6000 MB
💪 CPU : 6 Cores
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 2

screenshot of VPS6 from site5.com
🔗 Plan URL : https://www.site5.com/vps/
$195.12/mo.150 GB3 TB 6 GB / 2
VPS7 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM, KVM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 8000 MB
💪 CPU : 8 Cores
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 2

screenshot of VPS7 from site5.com
🔗 Plan URL : https://www.site5.com/vps/
$282.24/mo.200 GB4 TB 8 GB / 2
VPS8 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel, WHM, KVM
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔋 RAM : 10000 MB
💪 CPU : 8 Cores
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 2

screenshot of VPS8 from site5.com
🔗 Plan URL : https://www.site5.com/vps/
$364.41/mo.250 GB5 TB 10 GB / 2

Contact information is managed by site5.com representatives sales@s..., support@s..., management@s..., info@s... [login]
Claim this business

📊 Web stats

Targeting: United States
📂 Details for https://www.web.com/
📥 Website DNS: erin.ns.cloudflare.com => 172.64.32.113 ( San Francisco ) / CloudFlare Inc. - cloudflare.com
cody.ns.cloudflare.com => 172.64.33.107 ( San Francisco ) / CloudFlare Inc. - cloudflare.com
MX::site5-com.mail.eo.outlook.com => 104.47.59.138 ( Des Moines ) / Microsoft Corporation - microsoft.com
🔨 Server Software: Apache
📌 Website FIRST IP: 34.196.127.74
📍 IP localization: United States, Virginia, Ashburn - see top providers in United States, Virginia
🔗 ISP Name, URL: Amazon Technologies Inc., amazon.com
📌 Website Extra IPs: 52.14.30.168 ( Columbus, Ohio ) Amazon Technologies Inc. - amazon.com
34.232.131.13 ( Ashburn, Virginia ) Amazon Technologies Inc. - amazon.com
13.58.229.98 ( Columbus, Ohio ) Amazon Technologies Inc. - amazon.com
52.8.3.133 ( San Jose, California ) Amazon Technologies Inc. - amazon.com
34.232.131.123 ( Ashburn, Virginia ) Amazon Technologies Inc. - amazon.com

✅ Customer testimonials

There are no user testimonials listed.

📋 Site5 News / Press release

Site5 Launches Cloud Hosting, VPS - Introduces Shared Cloud Hosting and Cloud Virtual Private Servers.
Site5, a shared, reseller, VPS, and dedicated hosting provider, today announced the launch of cloud hosting services, introducing Shared Cloud Hosting and Cloud Virtual Private Servers. The company says that it will continue to offer its existing line of traditional hosting solutions.It states that the new cloud hosting services combine its array of features and customer support with the agility and reliability of cloud [...]
Site5 Bought, New Execs Announced - The original founders of Web hosting provider Site5 (www.site5.com) are leaving their posts and their last messages on the company blog following a Tuesday announcement that they are handing Site5 over to Ben Welch-Bolen and Joel Brown, who promise to maintain the company's vision and deliver some improvements.
According to an announcement on Site5's blog and message board, founders Matt Lightner and Rod Armstrong have given their decade-old company to Web hosting veterans Welch-Bolen and [...]
The Planet Offers Customer Videos - Dedicated hosting provider The Planet (theplanet.com) announced on Wednesday that it has launched a series of customer testimonial videos on its website.
Videos on the Web have been growing in popularity since the launch of online video channels like YouTube and iTunes and more and more companies have been integrating video elements to their websites, like customer testimonials or viral marketing campaigns, if not simply to jump on the bandwagon, than in hopes of engaging, educating and [...]
[search all site5.com news]

📣 Site5 Social Networks

https://www.linkedin.com/company/108248/
World Wide Web Hosting, LLC (established 2008) is a Privately Held entity having 568 followers on LinkedIn and 51-200 employees, industry Information Technology & Services.
https://www.pinterest.com/site5/
No official Blog yet
https://forums.site5.com/
https://www.bbb.org/denver/business-reviews/65473-000/site5-90103890
https://github.com/site5
https://www.crunchbase.com/organization/site5

📈 Domains trend


Site5 Domain trend

Reviews👪 Site5 Customer Ratings

The quick stats of Site5 profile shows a note average of 2.4 out of 10, counting 7 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company may be out of web hosting business!

Add your own review [Toggle to basic/advanced form]

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Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved!
Some customers might say good things like: "i'm happy with Site5" or bad things and complaints like: "this company sucks", or "is horrible", "site5.com generated only problems", "scam or ripoff provider", but is your turn now to share your experience!
How much is 4 + 3 ? Respond with 7
 
(1 = 14.29%)
(6 = 85.71%)
📅
hostseo@europe.com (hostseo@e...)
⏳ Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
😠 STAY AWAY FROM SITE5
BEWARE. This is not a scam.

Technical support is horrible, and the servers are overloaded. If you want lousy service and slow web page loading, this is the place to go.

📅
Jeremy Insole (jeremy@i...) / interyachtcharter.eu
⏳ Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
😁 I began with Site5 last week. I had a 13 months nightmare with Green Geeks, horrible support and lots of problems and downtime...

I contacted everyone in the company and no one was of any help, even Trey Gardner, now Trey responds, but underneath the True Reviews...

I switched to EZPZ in the UK, Support was excellent but they had Server Problems and there were too many timeouts.

I went back to the Drupal recommended Hosts and I came across Hostcolor, they seemed good. Initially the set up was very helpful. Though when the server was crashing too often and with very bad support, I decided to jump ship.

I began with Site5 last week. The Company seems very well run, integrated and very professional. I am very happy so far and after using the services of 3 of their competitor's in the last 12 months, I felt compelled to give them a good review.

Support is excellent and they even have Mac Mail Support. Speed is good and everything else is as promised on there Home [read more...]
📅
Jason Harle (jayharle@g...) / invisiblue.com
⏳ Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 Their support failed to notify me of an important change in my account which ultimately led to my site being overwritten by a month old version and they were unable to restore a backup because of a bug in their backup system.

All in all, the six different support individuals I came in contact with did nothing to solve my problems. They showed little real concern with taking any sort of ownership over my case. One mistake followed by several oversights later (all Site5's), I am now basically starting to build my site from scratch and have about 60 more hours of work ahead of me to get back to where I was last week when they hosed my site and left me to die.
📅
-anonymous- (-no email-)
⏳ Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 In the beginning, it was great. For the past few months, there are major problems,

Almost everyday there are problems. Tech support gives you the run around. Terrible. At least some of my sins are being forgiven for putting up with this company.

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