Hetzner negatief beoordeling #45825 door office@l... aan feb 2020


Hetzner heb een negatief beoordeling aan
hetzner.com
Hetzner
Industriestr. 25
Gunzenhausen , BY 91710
DE
☎ Telefoon +49 9831 505-0
📠 Fax +49 9831 505-3
Klantbeoordeling #45825
1/10
-anoniem- ( office@l... )
Tijd gehost minder dan 1 maand
Wereldwijde beoordeling
Hello,

Yesterday I received the email from you and the invoice for 0.01Euro that I have to pay dor services that I'll never use.
As I do some investigation before a couple of years I register an account in Hetzner. I had plans to use your services. But luckily I never ordered a service from you. Then I forgot about my account until yesterday. I was very surprised after receiving an invoice that I had to pay 0.01EURO for a service that I have never used. Followed by a threatening email quote:

This is to inform you that our entire contractual relationship will be
canceled by us due to non-payment, today.

All open claims will be handed over to our collection agency.

The server(s) are no longer available by now, and all data will be deleted.

Let me remind you again invoice of a 0.01EURO for a service that I have never used.
What kind of relationship, collection agency or service..one more time I didn't use your services!

I tried yo solve that with your support but they didn't do anything to understand me.

So today, because it was the easiest I pay my invoice for 0.01EURO. I hope that the PayPal
taxes a more then 0.01EURO.

Moreover, your support is kidding with me... After the payment, I delete my account and I received that message from your support:

Dear Client,
we received the payment, should we reactivate the account access so that you can place a new order?

When I checked in Google Hetzner Reviews I found a lot of people with the same as my issue with Hetzner.
So as I see that your policy and way of work.

In conclusion, Hetzner is the worst company, the worst support that I have ever know.

62 uit 82 gebruikers vonden deze review nuttig!

-anoniem- ( -geen e-mail- ) beoordeling | -anoniem- ( support@i... ) beoordeling