Tierra Net avis

I have been with Tierranet for well over 15 YEARS.... They used to be the BEST..... now, they have dropped the ball. I pay over $150/mo for MIVA support, yet, when we have MIVA problems, tierranet simply says... "That's a MIVA problem, not ours".... and pass the ball, YET THEY REFUSE TO OPEN A DIALOG with MIVA, as the intermediary they are supposed to be. But they have no problem taking my MONEY!..... I am sickened by the lack of support. Back in the day, I could actually TALK to a tech, and solve problems on the spot.... NOW... they will not ALLOW me to speak to any techs directly..... Problems must be escalated, and if I'm LUCKY, I get a response within about 3 days!! LAME!... and the response is not from the tech directly, but through a rep, translating what the tech told him/her. LAME.... LAME.... LAME. For a customer that has brought them HUNDREDS of THOUSANDS of dollars worth of business, I expect more consideration.... Again.... 15 years+ loyal customer, yet I am [lire la suite...]

Sadly, after 17 years with this company, I had to say goodbye to them. They had little to no understanding of what it means to someone's livelihood when their website is inaccessible. THEN, while trying to solve the problem, high-handed emails with victim blaming was their solution. No, Tierra, it isn't my job to protect you, it's your job to protect me. It was pretty devastating to leave after 17 years, but they could have cared less; that told me volumes. I lost several thousand dollars in revenue thanks to them - proceed with caution in choosing this company.

Since 2000--for over 16 years--I have hosted on Tierranet a web site for a not-for-profit social association, during which time I have paid them over $4000 total. Each month, when a newsletter is ready on our web site, I individually e-mail each of our hundred-and-some members an announcement.

The e-mail messages are sent to one member at a time, a minute apart over a few hours. Each month, some of those announcements bounce with an error message indicating that it was rejected by the addressee's server because one or more of Tierranet's e-mail servers (provided with our hosting package) are on some kind of spam blacklist or other.

Every time this happens, I write to Tierranet Support describing the problem. It has been my hope that Tierranet would realize that hosting accounts which broadcast spam is bad for business, close those customer's accounts, and clean up their reputation. Instead, Tierranet's response has been to defend them and chastise me for sending "too much" [lire la suite...]

TierraNet came out with new hosting packages in Jan 2009. One of my clients is a retailer using MIVA Merchant Web Engine and shopping cart hosted using TierraNet's 'Premium Package' priced at $24.95 monthly and has been hosted with TierraNet for going on 7 years. As a webmaster, I have brought over my other domains and receive discounts bringing the price 30% lower and have passed those saving on to my clients in leui of 'reselling'. The MIVA bundled package, MIVA updates and MIVA support provided free with the hosting have my clients thousands of dollars. There was no need to purchase MIVA Merchant or revisions from MIVA or purchase MIVA technical support. Updates are painless. I use a real time server/web monitoring service and have not received an alert since June of 2008. I've had the occasional blacklisted SMTP server or email delays and TierraNet's Toll-free 24/7 tech support staff are always helpful and respond quickly. Hosting includes 25 GB of diskspace (more than enough to [lire la suite...]