Nexcess avis

13 critiques d'utilisateurs, 1 réponse de soutien, 0 témoignages, 16 des produits, 0 les promotions, 4 comptes sociaux, 38479 hébergé, Alexa #10240, énuméré 2005 (#1621)

Commentaires des clients les plus récents

-anonyme- (-caché-)
Temps hébergé: 6 mois à 1 an
Note globale
From last few weeks our cloud version all the website goes down once a day and there is no solusion from Nexcess support, Also if we create any ticket with urgent priority then they reply after 3 to 4 hours so any issue will takes 2 to 3 days to solve. Nexcess support was very good before they merged with Liquid Web but now it's very poor.
-anonyme- (vivek.kumar.2904009@g...)
Temps hébergé: 3 à 6 mois
Note globale
Moved website from Hostgator to Nexcess. Worked fine for few days but after that started facing regular down issues.

They used to be good but now their uptime and support has become bad.

Not suggested for important websites.
https://www.twitter.com/propernounco (adam@p...) / propernoun.co
Temps hébergé: plus de 3 ans
Note globale
Caractéristiques
Coût
Relation client
Panneau de contrôle
Nexcess Is Great!
I am a web developer and have hosted a large number of websites and other applications on Nexcess. Our site runs it's entire API via Nexcess. Nexcess is great for Magento, Wordpress and much more. We have a full write up that you can read on Nexcess vs other hosting providers here: https://www.propernoun.co/articles/nexcess-hosting-review
Plus de critiques
Listed and verified since 2005
nexcess.net logo

Revue éditoriale

Nexcess fait partie de Liquid Web, Prestations de service: Hébergement WebEnregistrement de domaines Propre datacenter | Domaines redirigés: maxvps.com eliterax.com nexcess.co.uk nexcess.net.au

With almost 20 years of experience in the field, Nexcess is a hosting company focusing on providing customers with stability and reliable products, as well as free migration from other providers.

Nexcess provides customers with the following services:
  • Shared Hosting;
  • Dedicated Servers;
  • Cloud Hosting;
  • Domain Registration;
  • SSL Certificates;
  • CDN;
  • Colocation;

Shared hosting plans are all equipped with their own dedicated IP, email features and secondary domains. Each shared hosting plan has a limited number of daily visitors allowed (starting from the cheapest plan which allows 100 up to the most expensive that allow 1000).

Cloud hosting is designed for high-traffic eCommerce pages as well as small businesses. Cloud solutions are fully managed, flexible, PCI complaint and they include necessary tools for controlling and monitoring your page.

Customers can choose either unmanaged or fully managed dedicated servers. Choosing an unmanaged service implies the team setting up the product for you and letting you control it entirely. Choosing a fully managed one means that the team will set the product for you and get the enterprise-level support.

Prix et coût


If we compare the pricing system at Nexcess with the prices of other companies from the same industry, we might conclude that their prices are slightly higher than those of other hosting providers. Nevertheless, given the features made available with their plans, we might agree that their prices are still accessible.

Like many hosting companies, they have a money-back policy. Nexcess claims that a refund is guaranteed within 30 days from the purchase in case customers are not happy with the service.

Fiabilité


Like the majority of companies on the market, they claim 99.99% uptime guarantee for customers choosing Nexcess as their hosting provider.

Centre de données


The headquarters of the company are located in Southfield, MI (USA). They have multiple data centers around the world. Their data centers are located in:
•Dearborn, Michigan (USA): working on 300 kilowatt Cummins diesel generator; multiple redundancies; N+1 cooling system with Liebert air-cooled units.
•San Jose, California (USA): N+1 redundancy configuration, BGPv4 routing in use for continuous connectivity.
•Miami, Florida (USA): N+1 redundancy; UPS systems.
•Amsterdam, The Netherlands: unmetered bandwidth provided by multiple providers (Tier 1), such as Level 3 and TeliaSonera; 2N redundant system for high power performance.
•Sydney, Australia: running on 300 kilowatt Caterpillar generator; back up with N+1 configuration.
•Surrey, UK: low-latency connections guaranteed for over 600 cities from all around the world, as well as N+1 configuration.
•West Sussex, UK: low-latency connections guaranteed for over 600 cities from all around the world, N+N generators for high powered infrastructure.

Service client


Nexcess customer support can be contacted via phone, e-mail or live chat. They can also be contacted on social media platforms (Facebook, LinkedIn, Twitter). More than that, they offer customers the possibility to check out a neatly organized FAQ and their knowledge library. For further information (news or updates), customers can access their blog. Their communication networks are working 24/7.

Panneau de contrôle


There is no accurate mention of a specific control panel. However, dedicated servers require InterWorx-CP when upgrading a plan.

Conclusion

Nexcess is a good company with multiple data centers all around the globe. They have bigger prices for their products, but this is not necessarily an inconvenience. Their products are efficient and, given their multiple data centers, they have a high quality hardware system. Nexcess is a good choice for online business.

Emplacements de serveur:

Dearborn San Jose Miami Amsterdam Sydney Surrey West Sussex
Emplacements de centre de données pour nexcess.net

Pages spéciales


nexcess.net Cover
Recherche de site web pour Nexcess sur mars 16, 2020 par WebHostingTop

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Des plansProduits du site

Partagé - Linux Garder la souris sur
sur les fonctionnalités!
PrixEspace disque Transfert Mis à jourDomaine gratuit /
Permis
SIP 100caractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Autres caractéristiques : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Domaines hébergés : Illimité
Domaines gratuits : 0
IP dédiées : 1

DAILY VISITORS UP TO 100

SECONDARY DOMAINS 9

EMAIL INCLUDED

* Additional Bandwidth billed @$0.50/GB
Development site creation billed @ $25 per site.
URL du plan : https://www.nexcess.net/pricing/dedicated-servers/
$19,95/mois7500 MB75 GB 0 / illimité
SIP 300caractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Autres caractéristiques : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Domaines hébergés : Illimité
Domaines gratuits : 0
IP dédiées : 1

DAILY VISITORS UP TO 1000

SECONDARY DOMAINS 49

EMAIL INCLUDED

SSL INCLUDED STANDARD

CDN BANDWIDTH 250 GB PER MONTH

* Additional Bandwidth billed @$0.50/GB
Development site creation billed @ $25 per site.
URL du plan : https://www.nexcess.net/pricing/dedicated-servers/
$189,95/mois55 GB250 GB 0 / illimité
Dévoué - Linux Garder la souris sur
sur les fonctionnalités!
PrixEspace disque Transfert Mis à jourRAM /
IP dédiées
SIP 400caractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Autres caractéristiques : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
RAM : 24000 MB
Domaines hébergés : Illimité
Domaines gratuits : 0
IP dédiées : 1

DAILY VISITORS UP TO 5000

SECONDARY DOMAINS Unlimited

EMAIL INCLUDED

SSL INCLUDED STANDARD

CDN BANDWIDTH 600 GB PER MONTH

OPENVPN OPTIONAL

* Additional Bandwidth billed @$0.50/GB
Development site creation billed @ $25 per site.
URL du plan : https://www.nexcess.net/pricing/dedicated-servers/
$539,95/mois600 GB650 GB 24 GB / 1
SIP 500caractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Autres caractéristiques : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
RAM : 24000 MB
Domaines hébergés : Illimité
Domaines gratuits : 0
IP dédiées : 1

DAILY VISITORS UP TO 10000

SECONDARY DOMAINS Unlimited

EMAIL INCLUDED

SSL INCLUDED STANDARD

CDN BANDWIDTH 600 GB PER MONTH

OPENVPN INCLUDED

* Additional Bandwidth billed @$0.50/GB
Development site creation billed @ $25 per site.
URL du plan : https://www.nexcess.net/pricing/dedicated-servers/
$674,95/mois600 GB1 TB 24 GB / 1
Cloud - Linux Garder la souris sur
sur les fonctionnalités!
PrixEspace disque Transfert Mis à jourRAM /
IP dédiées
Nexcess Cloud XScaractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Catégorie : Entièrement géré
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Autres caractéristiques : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Domaines hébergés : 10
Domaines gratuits : 0
IP dédiées : 0

Nexcess believes in the promise of the Cloud: scalability, security, performance, and ease of use. Together with our team, clients, and partners, we’ve built something better.

Whether you’re a small business or a high traffic eCommerce store, our [...]
URL du plan : https://www.nexcess.net/cloud/hosting
$49,00/mois50 GB1 TB
Nexcess Cloud ScaractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Catégorie : Entièrement géré
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Autres caractéristiques : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Domaines hébergés : 15
Domaines gratuits : 0
IP dédiées : 0

With growth comes the need for more power and more resources. Instantly upgrade your cloud hosting solution or increase user concurrency for a limited period of time with just a click in your Client Portal.

Keeping ahead of the competition means [...]
URL du plan : https://www.nexcess.net/cloud/hosting
$99,00/mois75 GB2 TB
Nexcess Cloud McaractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Catégorie : Entièrement géré
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Autres caractéristiques : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
Domaines hébergés : 20
Domaines gratuits : 0
IP dédiées : 0
URL du plan : https://www.nexcess.net/cloud/
$179,00/mois125 GB3 TB
Nexcess Cloud XXLcaractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Catégorie : Entièrement géré
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Autres caractéristiques : Choose From Multiple Applications We install and provide support for Magento, WooCommerce, WordPress, ExpressionEngine, CraftCMS, and OroCRM.
RAM : 32000 MB
CPU : 32 vCPU
Domaines hébergés : 50
Domaines gratuits : 0
IP dédiées : 0
URL du plan : https://www.nexcess.net/cloud/
$849,00/mois800 GB10 TB 32 GB
Domaines Garder la souris sur
sur les fonctionnalités!
Prix Mis à jour
.comcaractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7

Whois Privacy for $5.00/year
Registering also the hole list of possible extensions, including new TLD like:
.shiksha, .doctor, .theatre, .security, .protection, .properties, .top, .corsica, .wine, .vin, [...]
URL du plan : https://www.nexcess.net/domain-registration/
$15,00/an
Certificats SSL Garder la souris sur
sur les fonctionnalités!
Prix Mis à jourDomaines protégés
SSL StandardcaractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Domaines protégés : 1

128/256 Bit Encryption
Validation Level: Domain
1 Domain
$10,000.00 (USD) Warranty
Industry Standard 2048-bit SSL
URL du plan : https://www.nexcess.net/ssl-certificates/
$39,95/an 1
SSL PremiumcaractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Domaines protégés : 1

Validation Level: Company
$1,250,000.00 (USD) Warranty
128/256 Bit Encryption
1 Domain
Industry Standard 2048-bit SSL
URL du plan : https://www.nexcess.net/ssl-certificates/
$99,95/an 1
SSL EVcaractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Domaines protégés : 1

Green Address Bar
Validation Level: Extended
$1,500,000.00 (USD) Warranty
Next Generation 2048-bit SSL
128/256 Bit Encryption
1 Domain
URL du plan : https://www.nexcess.net/ssl-certificates/
$199,95/an 1
SSL WildcardcaractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Domaines protégés : Illimité

Multiple Subdomains
Validation Level: Domain
$10,000.00 (USD) Warranty
128/256 Bit Encryption
Industry Standard 2048-bit SSL
URL du plan : https://www.nexcess.net/ssl-certificates/
$279,95/an tous les sous-domaines
CDN Garder la souris sur
sur les fonctionnalités!
Prix Transfert Mis à jourDomaines autorisés
CDN 250caractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Domaines autorisés : Illimité

Bandwidth Overage: $0.10(USD)/GB | Asia Bandwidth Overage: $0.45(USD)/GB
Add SSL for $20 (USD)/mo

Setting up a CDN for your site is simple and doesn't require the extra step of uploading your content to the CDN. The CDN can monitor all assets sent [...]
URL du plan : https://www.nexcess.net/content-delivery-network/
$25,00/mois 250 GB ($ 0.1/GB) Illimité
CDN 500caractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Domaines autorisés : Illimité
URL du plan : https://www.nexcess.net/content-delivery-network/
$47,50/mois 500 GB ($ 0.1/GB) Illimité
CDN 1500caractéristiquesMéthodes de payement : Cartes de crédit / débit / prépayées, PayPal
Options de support : Email, Bureau d'aide, Téléphone / sans frais, Disponible 24/7
Domaines autorisés : Illimité
URL du plan : https://www.nexcess.net/content-delivery-network/
$145,50/mois 1 500 GB ($ 0.1/GB) Illimité

Les informations de contact sont gérées par nexcess.net des représentants support@n..., sales@n..., info@n..., clwells@n..., grubino@n..., rbailey@n... [s'identifier] | Last company update:

Statistiques Web

Le ciblage: Australie, Royaume-Uni, États Unis
Détails pour https://www.nexcess.net/
Site Web DNS: MX::alt3.aspmx.l.google.com => 2404:6800:4008:c00::1b ( Taipei ) / Google LLC - google.com
MX::alt1.aspmx.l.google.com => 2a00:1450:4010:c03::1b ( Lappeenranta ) / EU Metro Frontend - google.com
MX::aspmx.l.google.com => 2a00:1450:400c:c0c::1a ( Brussels ) / EU Metro Frontend - google.com
MX::alt2.aspmx.l.google.com => 2404:6800:4003:c06::1b ( Singapore ) / Google LLC - google.com
MX::alt4.aspmx.l.google.com => 2607:f8b0:400e:c04::1a ( Dallas ) / Google LLC - google.com
ns-832.awsdns-40.net => 205.251.195.64 ( Hong Kong ) / Amazon.com Inc.
ns3.p03.dynect.net => 208.78.71.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com
ns-1479.awsdns-56.org => 205.251.197.199 ( Seattle ) / Amazon.com Inc.
ns2.p03.dynect.net => 204.13.250.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com
ns-1911.awsdns-46.co.uk => 2600:9000:5307:7700::1 ( Seattle ) / Amazon.com Inc.
ns4.p03.dynect.net => 204.13.251.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com
ns-185.awsdns-23.com => 2600:9000:5300:b900::1 ( Seattle ) / Amazon.com Inc.
ns1.p03.dynect.net => 208.78.70.3 ( Belmont ) / Dynamic Network Services Inc. - dyn.com
Logiciel serveur: nginx
IP du site: 209.126.24.35
Emplacement IP Pays/Etat/Ville: United states / Michigan / Lansing - voir les meilleurs fournisseurs dans United States, Michigan
Nom du FAI / URL du FAI: Liquid Web L.L.C / liquidweb.com

Témoignages de clients

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Ajoutez votre propre témoignage

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Votre nom
Email (sera obscurci)
Un nom de domaine hébergé avec cette société
Témoignage
(Les balises HTML ne sont PAS autorisées)
Minimum 100 caractères
Combien coûte 4 + 3 ? Répondre avec 7
 

News / Communiqué de presse

Expert Blog: Magento 1 Reaches EOL Next Year. Is Your Ecommerce Business Ready? - Author: Miguel Ignacio Balparda, Product Manager at Nexcess
Magento 1 reaches EOL in June 2020. That means no security updates and no support from Magento anymore. We look at your options in the lead up to Magento 1 EOL.
Magento 1 will reach the end of its life in June 2020. From that date, there will be no security or feature updates. The tens of thousands of online retailers with stores based on Magento 1 are running out of time to make a decision.
When the first Magento beta was released to ...
Nexcess Becomes Platinum Ecommerce Web Hosting Partner for Magento - Ecommerce web hosting specialist Nexcess (nexcess.net), a Liquid Web brand holding data centers around the world, has become platinum partner for Magento ecommerce solutions. This 3-year partnership between Nexcess and the Magento Association would drive the ongoing Nexcess initiative to expand its footprint into the Magento community.
Nexcess brings over 20 years of experience hosting web applications to Magento and has been working with Magento merchants since the platform was first built on
Managed Hosting Providers Liquid Web and Nexcess Join Forces - Liquid Web (liquidweb.com) and Nexcess (nexcess.net) are naming it a partnership, not an acquisition. We also don't hear the word 'merger'. These two companies will keep their operations "largely" separate. Anyway, managed hosting companies Liquid Web and Nexcess will join their forces, they have announced. The combined operations will include 650 employees, 11 data centers, and a full-service application web hosting and managed cloud portfolio.
Chris Wells (linkedin.com), CEO and founder of ...
[rechercher tout nexcess.net news]

Réseaux sociaux

https://www.linkedin.com/company/nexcess
Nexcess (établi 2000) est un Privately Held entité ayant 374 adeptes sur LinkedIn et 51-200 employés, industrie Internet.
Nexcess Blog  En utilisant Wordpress version 5.4.2. Blog ajouté sur février, 2012, avec total 679 des articles, La langue en-US. Dernier post sur juil. 30, 2020

Tendance Domaines


Nexcess Domain trend

AvisEvaluations client

Les statistiques rapides de Nexcess le profil montre une note moyenne de 4,1 sur 10, compte 13 des avis. (quelques-uns énumérés en haut de la page)
En tant que visiteur, vous pouvez évaluez ce fournisseur directement ici! Si vous faites partie de l’équipe de support, vous pouvez répondre à ces avis en allant sur s'identifier

Ajoutez votre propre critique [Basculer vers le formulaire de base / avancé]

Information requise

Sélectionnez le plan d'hébergement
Note globale
Temps hébergé
Caractéristiques
Prix / coût
Relation client
Panneau de contrôle
Votre URL sociale, nom ou nom d'utilisateureg. https://twitter.com/YOURID or https://facebook.com/YOURID
Votre email
(sera obscurci)
ou s'identifier et revenez sur cette page
Identification du client(Pas public visible. Exemple Customer=1120 or Account=2121 or Order ID=511AAS3)
Votre domaine hébergéExemple mysite.net . Si vous avez plusieurs domaines, indiquez au moins un
Résumé de votre messageeg. nexcess.net is best!
Votre avis Les balises HTML ne sont pas autorisées! MINIMUM 100 caractères!
Fournissez autant d'informations que possible dans votre examen! Trop peu d'informations peuvent être considérées comme non pertinentes et non approuvées!
Certains clients peuvent dire des choses positives telles que: "Je suis contente de Nexcess " ou de mauvaises choses et plaintes telles que: "Cette société est nulle" ou "est horrible", "nexcess.net généré uniquement des problèmes", "arnaque ou un fournisseur d'extraction", mais c'est à vous maintenant de partager votre expérience!
Combien coûte 4 + 3 ? Répondre avec 7
 
(3 = 23,08%)
(1 = 7,69%)
(1 = 7,69%)
(1 = 7,69%)
(7 = 53,85%)
-anonyme- (-caché-)
Temps hébergé: 2 à 3 ans
Note globale
Nexcess pushes the envelope in developing new solutions, such as their latest cloud offering, but unfortunately does not have the experience, or perhaps funding, to back it up. We launched a simple Magneto instance on their most robust cloud offering only to have illogical technical limitations (like inability to vary permissions at file level by user) force us to open another, standard, hosting agreement as a workaround. Then, when things broke (as they started to, frequently), our tech team had to lead their to solutions, often after hours of downtime.

They are probably a great host for standard or basic clients, but we had a very bad experience when we started to trust them beyond that. Ultimately we are glad we moved away as we achieved a much more robust solution for about 1/2 the cost, all said and done.
Matt (-caché-) / sellvapeonline.net
Temps hébergé: 1 à 3 mois
Note globale
Caractéristiques
Coût
Relation client
Panneau de contrôle
BAD
NO. DONT GO FOR THEM. NOT SUGGESTED FOR MAGENTO 2 HOSTING! SITE IS SLOW AND GOES DOWN. WILL FIND NEW SERVER
-anonyme- (glassessquare@g...) / supwatch.com
Temps hébergé: 3 à 6 mois
Note globale
I purchased a nexcess magento hosting service for deploying my B2C website. Nexcess's magento escrow performance is great and has great after-sales service. Great nexcess hosting service. I will recommend it to my friends and colleagues.
Jeremy (-caché-) / ecogeekboutique.com
Temps hébergé: plus de 3 ans
Note globale
Caractéristiques
Coût
Relation client
Panneau de contrôle
Terrible spam protections
If you want spam in your inbox. Use these guys. And they won't help you fix it. They will tell you "its how it is".

I get about 300 spam emails a day.
Annie (bravelittletoaster@h...) / ourchart.net
Temps hébergé: moins d'un mois
Note globale
Caractéristiques
Coût
Relation client
Panneau de contrôle
I plan to get a refund first thing in the morning. We shopped all around for decent hosting services for a software called e-Fiction. Nexcess claims to offer support, http://www.nexcess.net/software/efiction-web-hosting, but not one rep even knew what it was. Needless to say it wouldn't install so I tried for the wordpress plugin. After speaking with three reps, Charles refused to assist and hung up on me. Just don't do it.
rose@rosespetsupplies.com (rose@r...) / rosespetsupplies.com
Temps hébergé: 1 à 3 mois
Note globale
Caractéristiques
Coût
Relation client
Panneau de contrôle
Nexcess support is horrible
I switched to Nexcess sip-100 plan from Host Gator business plan thinking that I would get a server tuned for Magento and from what I could find in forums good support. Well the support has been horrible since the day the migration took place. It is going on 3 weeks now and I have yet to begin working on my site. The support team just does not seem to be able to take a problem and run with it. It gets delayed, they really seem like they have no idea how to fix your problems, you can't get a status from them and just try to get them to bounce it up to a higher level of support, it just doesn't happen. I guess I was spoiled at Host Gator and their extraordinary support team, but I really should have figured out when a company only has email support it was going to be problematic. Send an email in and wait and hope they actually answer it, no way to simply open a chat session if a problem is high priority or you simply need support now. I really have to consider moving off and finding [lire la suite...]
Royce (royce@j...) / joomflix.com
Temps hébergé: plus de 3 ans
Note globale
Caractéristiques
Coût
Relation client
Everything has been fine with nexcess.net (their customer service is excellent) until 6/18/10 when all their nameservers crashed! I have approximately 10 sites, including customer sites, hosted there on my recommendation. Imagine my dismay when all the sites suddenly disappeared!

The only place I could get any information was Twitter - all the other folks on nexcess posting there about the failure.

I guess anyone can get one screwup, but please nexcess, let us know what happened and what you are doing to ensure it doesn't happen again!
Trevor Howard (thoward233@a...)
Temps hébergé: 6 mois à 1 an
Note globale
Caractéristiques
Coût
Relation client
Panneau de contrôle
I switch almost a year ago from Host Gator. Gator's support was very hard to get a hold of. I was on hold all the time. Nexcess has great speed, always up and excellent support. Their on-line help manuals are top-notch. I would highly recommend Nexcess for any hosting needs. The price is not the lowest, but you get what you pay for. Its certainly worth it if your running E-Commerce.
Steve (Stevefree@y...)
Temps hébergé: 2 à 3 ans
Note globale
Caractéristiques
Coût
Relation client
Panneau de contrôle
The good.
I've been with Nexcess.net for a long time. There service is #1 Top notch. I cannot stress that enough. If you enter a ticket, a REAL human is on your case through email in a matter of minutes and it doesnt matter what time of day.

The service is also stable and can take peaks. They dont seem to over subscribe their servers at all.

The Bad
The cost is higher then most, the bandwidth limits are low. Thats it...
Jess (fivesix@g...)
Temps hébergé: moins d'un mois
Note globale
Caractéristiques
Coût
Relation client
Panneau de contrôle
I switched to Nexcess from a shared host because I wanted a host that could withstand some of the surges and peaks in traffic my website experience.

I explained this to Nexcess and they put me on a dedicated server, dual xeon, 2.8ghz with 3 gigs of ram. At the first peak in traffic the site went down for several hours, costing me several thousands of dollars in business.

The sad part is, my website only experienced 1k visits over the course of the day, and their DEDICATED server still crapped out. My old host, Lunarpages.com could handle much more traffic on their shared servers.

Their email-only customer service was prompt but they couldn't tell me why their server crashed with so little traffic. Needless to say I canceled my service due to the poor performance, yet Nexcess still billed me for an extra month of hosting, even though I canceled literally minutes after my plan was renewed.

Nexcess and Eliterax may be work for you if your site doesn't get any more [lire la suite...]
At the time the dell dual xeon line was the best we had. This was also before the SIP plans were created and when Magento itself was still very young and much more resource intensive than it is now. The server that they were on when they first signed up with us was a Celeron server for $49.95/month, lowest server we offered and when they learned of their upcoming traffic spike from being mentioned on the oprah show, they asked us if we could set them up with something higher to handle the spike. We provided them with a Dell 2850 with Dual Xeon processors. The server did indeed spike, I'm not sure exactly where they got the 1000 hits number from, but I have no way of knowing if that was accurate or not, but during the initial spike there was a hardware issue with the box. Within an hour the hardware issue was fixed and the server withstood the rest of the spikes that day that occurred from the show promotion. Once the day was over, they stayed on the box at no charge for several days [...]
Customer service representative (support@n..., ).

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