❌ webafrica.co.za review
21 user reviews; 0 support responses; 0 testimonials; 8 products, 0 promotions, 5 social accounts; 19,325 hosted domains, Alexa #77854; 📆 listed 2009 (#12969)
The Boulevard Office Park, Block E,
Cape Town , EC 7925 ZA
☎ Phone +27 (21) 464-9500
📠 Fax 021-413-1111
📧 info@w...Website language(s): en
webafrica.co.za is inactive, but is redirected to 1-grid.com
👪 Most Recent Customer Reviews
📅
Chris (x.grp@i...)
😠 Not worth it
Only support via whatsapp (very slow) & don't even bother to call the support line.You will just waist your money. Promised me the R1300pm for 3 months then Normal price afterwards.Never happened.Charge me full amount from the start.Late payment because I had to replace my bank card and block the lost one.Only had internet for a week and account got suspended.for 2 weeks no internet but still got charged the full amount + additional fees.They don't reply at all to emails.Whatsapp support can take from 30min to 3days.Wish I never signed up with them.
Only support via whatsapp (very slow) & don't even bother to call the support line.You will just waist your money. Promised me the R1300pm for 3 months then Normal price afterwards.Never happened.Charge me full amount from the start.Late payment because I had to replace my bank card and block the lost one.Only had internet for a week and account got suspended.for 2 weeks no internet but still got charged the full amount + additional fees.They don't reply at all to emails.Whatsapp support can take from 30min to 3days.Wish I never signed up with them.
📅
Marc Buckner (marcbbuckner@y...) / webafrica
😠 Worst service
Never any response. Always down. Avoid at all costs
Costs me in loss of business and I now have to deal with negative reviews from my guests due to their lack of response and effort. Line down again and currently 5 days
Never any response. Always down. Avoid at all costs
Costs me in loss of business and I now have to deal with negative reviews from my guests due to their lack of response and effort. Line down again and currently 5 days
📅
Marc Buckner (marcbbuckner@y...) / webafrica
😠 Worst service
Never any response. Always down. Avoid at all costs
Costs me in loss of business and I now have to deal with negative reviews from my guests due to their lack of response and effort. Line down again and currently 5 days
Never any response. Always down. Avoid at all costs
Costs me in loss of business and I now have to deal with negative reviews from my guests due to their lack of response and effort. Line down again and currently 5 days
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📄 Overview
🔧 Services: Web HostingDomain Registration⇔ Redirected from webafrica.com
📜 About webafrica.co.za
NEW 2019:On the hosting side, we just offered basic web hosting services. Now we have VPS, Website design & marketing and Website security. And during that period we have bought 10 other hosting businesses to beef us up.
From 1st November, we are changing things to allow us to serve you better. All of our Hosting customers will be serviced under one of our existing brands, Gridhost.
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Web Africa, a multi-award-winning internet service provider (ISP) founded in 1997, has established itself as a leading provider of broadband internet access and hosting solutions in South Africa. With a strong focus on innovation and customer service, Web Africa has experienced remarkable year-on-year growth, becoming the second-largest hosting provider in the country. Their dedication to providing top-quality support has earned them high praise from customers and industry recognition.
PARTNERS:
Web Africa recently welcomed Smartcom as a strategic partner, with the consortium acquiring a 30% stake in the company. This partnership brings valuable management expertise and allows Web Africa to expand its offerings and launch its own network. Additionally, Web Africa has established strategic partnerships with prominent entities such as Telkom, Internet Solutions, and Teraco, further enhancing their service capabilities.
CULTURE:
Web Africa boasts a young and dynamic culture that fosters creativity and innovation. Their unconventional work ethic, inspired by companies like Google, helps attract top technical talent and contributes to exceptional customer service. The company's commitment to maintaining a positive work environment has resulted in low staff turnover and a dedicated team focused on meeting customer needs.
RESEARCH AND DEVELOPMENT:
Web Africa places a strong emphasis on research and development, investing significant resources in technological advancements. Their innovative approach has led to the creation of proprietary technologies, including prepaid ADSL and DSLSecure, which provides effective protection against bandwidth theft and hacking. By staying at the forefront of technological innovation, Web Africa ensures that their customers benefit from cutting-edge solutions.
PRODUCTS AND SOLUTIONS:
Web Africa offers a comprehensive range of solutions catering to diverse customer segments, including corporate clients, small and medium enterprises, home users, and resellers. Their product portfolio includes shared hosting, dedicated servers, dial-up and ADSL internet connectivity. With a robust reseller program, Web Africa empowers businesses to grow and expand their own offerings while leveraging the company's reliable infrastructure and support.
SOCIAL RESPONSIBILITY:
While not bound by quotas, Web Africa demonstrates a commitment to black economic empowerment (BEE) by prioritizing diversity and inclusivity. With approximately 60% non-white staff, Web Africa actively supports the growth of black-owned businesses by providing IT services, necessary infrastructure, and training opportunities. By fostering self-owned BEE companies, Web Africa contributes to the socio-economic development of the communities it serves.
In conclusion, Web Africa's consistent dedication to innovation, exceptional customer service, strategic partnerships, and social responsibility has positioned them as a leading internet service provider in South Africa. Their commitment to research and development, coupled with a dynamic work culture, ensures that they continue to deliver high-quality solutions and support to a wide range of clients. Whether it's shared hosting, dedicated servers, or connectivity solutions, Web Africa remains a trusted partner for businesses, individuals, and resellers alike.
🌏 Server locations:
Cape Town
Website research for webafrica.co.za on January 22, 2019 by WebHostingTop
🎁 webafrica.co.za Promotions
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webafrica.co.za Listed Plans
| 🔧 Shared - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| Standard | features🔨 Control Panel : CPanel | $2.90/mo. | 2 GB | unmetered | ||
| Premium | features🔨 Control Panel : CPanel | $5.88/mo. | 5 GB | unmetered | ||
| Premium Plus | features🔨 Control Panel : CPanel | $14.82/mo. | unlimited | unmetered | ||
| 🔧 VPS - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| Starter | features 🔋 RAM : 1000 MB 💪 CPU : 1 core | $7.37/mo. | 10 GB | unmetered | 1 GB | |
| Standard | features 🔋 RAM : 2000 MB 💪 CPU : 1 core | $22.26/mo. | 50 GB | unmetered | 2 GB | |
| Premium | features 🔋 RAM : 4000 MB 💪 CPU : 2 cores | $37.15/mo. | 100 GB | unmetered | 4 GB | |
| Premium Plus | features 🔋 RAM : 6000 MB 💪 CPU : 3 cores | $52.04/mo. | 150 GB | unmetered | 6 GB | |
| Ultimate | features 🔋 RAM : 8000 MB 💪 CPU : 4 cores | $74.38/mo. | 300 GB | unmetered | 8 GB |
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📊 Web stats
| ⚑ Targeting: | South Africa |
| 📂 Details for https://1-grid.com/ | |
|---|---|
| 📥 Website DNS: | kiki.ns.cloudflare.com => 173.245.58.180 ( San Francisco ) / CloudFlare Inc. - cloudflare.com justin.ns.cloudflare.com => 173.245.59.187 ( San Francisco ) / CloudFlare Inc. - cloudflare.com MX::fallbackmx.spamexperts.eu => 95.216.36.252 ( Helsinki ) / Hetzner Online GmbH - hetzner.de MX::mx.spamexperts.com => 69.64.57.52 ( Saint Louis ) / GoDaddy.com LLC MX::lastmx.spamexperts.net => 85.17.23.119 ( Amsterdam ) / Leaseweb Netherlands B.V. - leaseweb.com |
| 🔨 Server Software: | cloudflare |
| 📌 Website FIRST IP: | 104.20.57.32 |
| 📍 IP localization: | United States, Arizona, Phoenix - see top providers in United States, Arizona |
| 🔗 ISP Name, URL: | CloudFlare Inc., cloudflare.com |
| 📌 Website Extra IPs: | 104.20.58.32 ( San Francisco, California ) CloudFlare Inc. - cloudflare.com |
✅ Customer testimonials
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📋 webafrica.co.za News / Press release
Web Africa leads vendor-neutral data move - Web Africa (webafrica.co.za) is the first traditional Internet Service Provider (ISP) to move into the vendor-neutral data centre, Teraco. The world-class hosting facility is the first of its kind in South Africa, and is expected to bring a host of benefits to the ISP.
Matthew Tagg, MD of Web Africa says that two elements are central to the benefits: the first is vendor neutrality, and the second is the fact that Teraco is in a class of its own in terms of data centre hosting in SA.
"Vendor-neutrality means that redundancy and reliability are greatly enhanced," he says. "Because Teraco hosts a number of carriers, we are not limited to a single provider should their network fail. This [...]
Matthew Tagg, MD of Web Africa says that two elements are central to the benefits: the first is vendor neutrality, and the second is the fact that Teraco is in a class of its own in terms of data centre hosting in SA.
"Vendor-neutrality means that redundancy and reliability are greatly enhanced," he says. "Because Teraco hosts a number of carriers, we are not limited to a single provider should their network fail. This [...]
Teraco Data Center Opens In Cape Town - Serendipitously coinciding with the relaxation of national telecommunications regulations, Teraco (www.teraco.com) has opened a first vendor neutral data center in Cape Town, making it the first of its kind in the country, tapping a growing market of companies that can now choose where their data lies.
Following South Africa's liberalization of the telecommunications industry in November 2008, according to Teraco's Thursday announcement, companies have been newly granted the right to self-provision their data for the first time ever in South Africa, giving carriers, corporations, ISPs and IT service providers unrestricted control over their data.
"The timing for this business is [...]
[search all webafrica.co.za news]Following South Africa's liberalization of the telecommunications industry in November 2008, according to Teraco's Thursday announcement, companies have been newly granted the right to self-provision their data for the first time ever in South Africa, giving carriers, corporations, ISPs and IT service providers unrestricted control over their data.
"The timing for this business is [...]
📣 webafrica.co.za Social Networks
https://twitter.com/webafrica
Get the best #Fasterfast #Fibre Internet, #racy-fast LTE-A #ADSL, #SouthAfrica. Let's get you connected to the World!
Account started from June, 2009, having already 26020 tweets with 11458 followers and 5973 friends. Last activity on . See recent tweets:
Get the best #Fasterfast #Fibre Internet, #racy-fast LTE-A #ADSL, #SouthAfrica. Let's get you connected to the World!
Account started from June, 2009, having already 26020 tweets with 11458 followers and 5973 friends. Last activity on . See recent tweets:
- Is 2019 your year to take charge of your career? Make it happen with these free online resources for work.… https://twitter.com/i/web/status/1084420801162555393
- Looking for free books for the kids? Here is where to download E-books - Free! #freebooks #schoolbooks #education… https://twitter.com/i/web/status/1084395888284520450
- If getting back to reality is all a bit much for you why not take a load off with the most relaxing shows on Netfli… https://twitter.com/i/web/status/1084353858493693953
https://www.facebook.com/webafrica/
About: We are South Africa’s favourite independent ISP bringing you the online world with FasterFast Fibre, Racy LTE, Webafrica Voice (VOIP) Services, and good old-fashioned ADSL.
Webafrica account is having several likes, talking about them many people. Last activity on . Recent posts:
About: We are South Africa’s favourite independent ISP bringing you the online world with FasterFast Fibre, Racy LTE, Webafrica Voice (VOIP) Services, and good old-fashioned ADSL.
Webafrica account is having several likes, talking about them many people. Last activity on . Recent posts:
- Worried about your kids being online? Here are 6 great parental control apps to keep your family safe.
- Kids at home? Or do you just feel like reminiscing over your favorite old TV shows from when YOU were a little sprog? Either way, here are the best kids TV shows to stream on YouTube
- Do you LOVE reality TV? Here are our top 5 reality TV shows to stream right now
https://www.linkedin.com/company/258957/
Web Africa (established 1997) is a Privately Held entity having 620 followers on LinkedIn and 51-200 employees, industry Internet.
Web Africa (established 1997) is a Privately Held entity having 620 followers on LinkedIn and 51-200 employees, industry Internet.
https://www.youtube.com/channel/UChJymEiKzNnTDVEuIbX53uA
https://www.webafrica.co.za/blog/ Blog added on February, 2012, with total 319 articles, Language en-US. See recent blogs summary posts:
- How (and why) to switch to Webafrica VoIP - One of the (many) great benefits of having a Webafrica Fibre internet line is that you can say goodbye to Telkom once and for all. Not only does your internet now exist independently of a Telkom ADSL
- 13 Reasons why you should switch to Fibre - Fibre internet is not just the future of the internet, it's the present, and if you haven't switched over yet you are still living in the past. Luckily, we are here to make the switch easy for you. ...
- 5 Free Finance apps to help you save money and budget better - So, the festive season is over and you're suddenly remembering that your December salary was supposed to last all the way to the end of January. I know, shocker, right? Instead of letting the January
http://support.webafrica.co.za/
https://www.instagram.com/webafrica_sa/
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Reviews👪 webafrica.co.za Customer Ratings
The quick stats of webafrica.co.za profile shows a note average of 2.0 out of 10, counting 21 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company may be out of web hosting business!
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| (2 = 9.52%) | |
|---|---|
| (1 = 4.76%) | |
| (18 = 85.71%) |
Filter by language: SHOW ALL(21) EN(20) DE(1)
Language filter applied for reviews written in EN
📅
-anonymous- (johan.mossie1965@g...) / webmail
😠 Worst Customer Service Ever
Worst Service received ever !! Haven't received any Contract - no Statements - To be debited the wrong agreed monthly premium - trying to get trough to the billing debt mission impossible!!
Trying to get help via the watsup line number - total impossible!!
Let's wait and see when somebody will find the time to respond now!!!
I won't recommend WEBAFRICA to anybody!!
Worst Service received ever !! Haven't received any Contract - no Statements - To be debited the wrong agreed monthly premium - trying to get trough to the billing debt mission impossible!!
Trying to get help via the watsup line number - total impossible!!
Let's wait and see when somebody will find the time to respond now!!!
I won't recommend WEBAFRICA to anybody!!
📅
-anonymous- (vvdw@s...)
😠 Not a good start. Openserve installed within a day, WebAfrica immidiately deducted pro rata and new month subscription. BUT THEY HAVE NO CAPACITY TO DELIVER THE ROUTER. Very quick to take money, even before rendering a service.
📅
-anonymous- (erich@g...)
😠 WEBAFRICA is the worst!!!!
Worst ever customer service!!! TELKOM and ESCOM look positively brilliant in comparison. Your Whatsapp support doesn't exist, 0860 doesn't exist, support tickets are ignored. Does this company even exist?
Worst ever customer service!!! TELKOM and ESCOM look positively brilliant in comparison. Your Whatsapp support doesn't exist, 0860 doesn't exist, support tickets are ignored. Does this company even exist?
📅
-anonymous- (dataforcedigital@g...)
😠 very very bad support especially during COVID19
Pre-paid service should be instant and not after 12 or 24 hours
calls not answered, i had to wait for hours to get a response
Whatsapp service is useless / worse
Pre-paid service should be instant and not after 12 or 24 hours
calls not answered, i had to wait for hours to get a response
Whatsapp service is useless / worse
📅
-anonymous- (-no email-)
😠 Worst fibre company ever. Internet is fine for the first month or two and after that you speed will fluctuate so much that opening an email will take 5 minutes out of your day. I have tried logging various support tickets which only gets answered between 4 days and 2 weeks (after which the problem might not be relevant anymore or I have gotten used to crappy internet speeds). All they tell you in the emails anyway (if they respond) is generic instructions asking if you have tried restarting your router. and asking for proof to be sent back(on which again they take their time to respond). I am glad to leave and will never in my life recommend anyone to this waste of time and money of an ISP. Wish I could share some screenshots to prove my point. Anyway, STAY AWAY FROM WEBAFRICA!!!
📅
-anonymous- (-no email-)
😁 Due to power outages my modem to Fiber connection broke during lockdown. I ended up without internet and had to buy Afrihost . Could not get hold of anyone at Webafrica for days and lost all hope. And all of a sudden in the morning i received WA message from Dino Fernadez of Webafrica who actually logged my problem, immediately dispatched new modem and we received it literally after the weekend. If it was not for him - i still would never have returned to Webafrica fiber. Thank you so much Dino ! You are doing great job :)
📅
UPR (-hidden-)
😠 Speed not as contracted
After upgrading my line, speed is still for the lower speed 10Mb/s but they bill me for the 20 Mb/s line I upgraded to. No competent support. They only send standard hotline.mails how you should test the speed of the line which I have done several times and submitted the results. Every time there is a new person involved and the whole process starts all over again. Since 3 weeks the problem is not solved. Better not to choose Webafrica if you are looking for good customer service.
After upgrading my line, speed is still for the lower speed 10Mb/s but they bill me for the 20 Mb/s line I upgraded to. No competent support. They only send standard hotline.mails how you should test the speed of the line which I have done several times and submitted the results. Every time there is a new person involved and the whole process starts all over again. Since 3 weeks the problem is not solved. Better not to choose Webafrica if you are looking for good customer service.
📅
-anonymous- (asea@i...)
😠 We got our LTE package from Webafrica. We run an online business and it is crucial for us to have a good internet connection. For the first month our internet was working fine, but then speeds just went down and down. I have already called and called and called over and over again to get this resolved. Every time I get told that there is nothing they can do it has been escalated to Cell C who is the provider. In the meanwhile we are paying for a service that we are not receiving. The ads I see of "effing fast" is effing ****ing me off more and more. We are supposed to get up to 50Mbps but constant speed tests never puts us over 2Mbps. Also our downloads fail and pages sometimes do not load. If I had a client that told me that their internet is crucial to the running of their business and called me day in and day out, I think I would give them updates as to what is happening and I would get on the phone and call Cell C day in and day out and demand that they sort out the issue. Since [read more...]
📅
-anonymous- (-no email-)
😠 Literally the worst company I have EVER encountered!
Wish I could give them negative 5 stars!
They seem extremely responsive and helpful to get you signed up and to seal the deal but once they have your money, you will not hear from them again - mark my words.
I have called hundreds of times; been placed on hold for hours on end; got transferred from consultants to consultants with no clear answers, help or solutions; I have sent uncountable emails with only pre-generated responses but no one actually gets back to you on anything.
Absolutely WORST customer service!
Definitely the worst company in South Africa.
Don't waste your time, energy or money.
YOU WILL REGRET IT!
Wish I could give them negative 5 stars!
They seem extremely responsive and helpful to get you signed up and to seal the deal but once they have your money, you will not hear from them again - mark my words.
I have called hundreds of times; been placed on hold for hours on end; got transferred from consultants to consultants with no clear answers, help or solutions; I have sent uncountable emails with only pre-generated responses but no one actually gets back to you on anything.
Absolutely WORST customer service!
Definitely the worst company in South Africa.
Don't waste your time, energy or money.
YOU WILL REGRET IT!
📅
-hidden- (-hidden-)
😞 Tried to go fibre:
Vumatel was great, Webafrica after they sold me the package there seemed to be a complete loss of interest.
Phonecalls were not answered, E mails un-answered.
Not good!!
Vumatel was great, Webafrica after they sold me the package there seemed to be a complete loss of interest.
Phonecalls were not answered, E mails un-answered.
Not good!!
📅
-anonymous- (-no email-)
😠 They used to be really good at one point, but their level of customer service had dropped really badly over time. It all comes down to a don't care attitude where the support or accounts person you speak to couldn’t be bothered if you have a problem or not. Their ability to respond to customers timeously is nothing less than disgraceful. I had to wait for almost a month for their accounts department and only got things going after continually phoning them. I regret using them as my ISP.
📅
Dumb Webafrica Customer (-hidden-) / no thanks
😠 Webafrica wins poorest hoster in the world
I am so sick of having to explain the myriad of problems with webafrica, I can only say they are disgusting. Had enough, forced to find a better hosting company. They will kill your business if you host with them.
I am so sick of having to explain the myriad of problems with webafrica, I can only say they are disgusting. Had enough, forced to find a better hosting company. They will kill your business if you host with them.
📅
-hidden- (-hidden-) / 8bitscreative.com
😠 Slow support, no concern for client
Webafrica truely do not give a hoot about their clients. The only phone line that gets answered immediately is the sales line. After you have signed up try phone support. I have waited upto 50 minutes for them to answer. I have waited upto a week for an answer on a support email.
They also not scared to place a "website suspended" notice on your clients site, without contacting you to ensure there is no mistake and to find out the facts.
Webafrica, you suck
Webafrica truely do not give a hoot about their clients. The only phone line that gets answered immediately is the sales line. After you have signed up try phone support. I have waited upto 50 minutes for them to answer. I have waited upto a week for an answer on a support email.
They also not scared to place a "website suspended" notice on your clients site, without contacting you to ensure there is no mistake and to find out the facts.
Webafrica, you suck
📅
-hidden- (-hidden-)
😠 webafrica sucks, is useless -i want OUT.
webafrica sucks, is useless -i want OUT. From failing to get back to you; rudeness; line managers/ directors unwilling to talk to you; today i am cancelling my accounts.
webafrica sucks, is useless -i want OUT. From failing to get back to you; rudeness; line managers/ directors unwilling to talk to you; today i am cancelling my accounts.
📅
Mario Koppers (mkoppers@c...)
😠 Bunch of irrational Bullies - just don't go there
Having had two uncapped accounts with this lot,they have twice reprimanded me for abuse of their service, while I never exceeded the limits they had laid down.
Twice now I have received letters telling me that my use was excessive, and that my account is throttle and liable to be cancelled. That while it was clear from the metering they provide on their website that there was still a 1GB to go before I would reach any kind of limit.
The little man at the call centre informed me that it was because I nearly exceeding my limit -go figure. Another guy phoned later to tell me that they also had a 21 day limit - of course there is nothing obvious on their website about the 21 days.
Poor business philosophy and totally idiotic customer relations. Makes you wish you were back on Mars. What a bunch of bunglers
Having had two uncapped accounts with this lot,they have twice reprimanded me for abuse of their service, while I never exceeded the limits they had laid down.
Twice now I have received letters telling me that my use was excessive, and that my account is throttle and liable to be cancelled. That while it was clear from the metering they provide on their website that there was still a 1GB to go before I would reach any kind of limit.
The little man at the call centre informed me that it was because I nearly exceeding my limit -go figure. Another guy phoned later to tell me that they also had a 21 day limit - of course there is nothing obvious on their website about the 21 days.
Poor business philosophy and totally idiotic customer relations. Makes you wish you were back on Mars. What a bunch of bunglers
📅
Candi (candinewton@y...)
😁 I have personally experienced Web Africa to be one of the fastest ISP's in South Africa, with the best support I've had to date. Their service and quality products are well worth the price differences of other ISP's.
📅
Gunga Coon (marcoparrish@g...) / fuckwebafrica.com
😠 They do not care about customer retention at all. They have got top go. Their network sucks donkeys. I'll take them down single handedly!!
📅
Rowan (rowan@s...)
😠 Poor email delivery rate. Speed of Email delivery is sometimes in excess of 40 mins. The worst accounting and billing department as well, they charge you for sevices they didn't deliver, then play hard ball to sort it out. Not a recommended ISP.
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