Zone Edit negative review #12837 by -anonymous- on Oct 2010


Zone Edit got a negative review on
zoneedit.com
Zone Edit
4243C Dundas St. W., Suite 405
Toronto , ON 98662
CA
Customer review #12837
1/10
-anonymous- ( -no email- )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
ZoneEdit offers one of the lowest prices DNS hosting services around, but that price comes at a huge cost that can cripple your business. They offer no phone support and their email support takes hours to respond during East coast business hours only. So when their DNS servers go south and stop responding, you better hope it's not on a weekend otherwise your business could be offline for the entire weekend.

We had all our domains on their paid services and even had one with the extra critical nameserver. Didn't matter. Made a change (that was suggested by them) and it took our entire domain offline. Do you think their support would be responsive because we had a problem that was caused by their advice? No. After being unable to get a hold of them, I made some changes myself to get things up and running then transferred DNS hosting to another provider that doesn't suck rocks. Of course, hours later I got a stupid response from them saying "Everything looks good now". Well of course it looks good. That's because I switched to a DNS provider that doesn't suck!

Avoid ZoneEdit's DNS hosting at all costs. If you're running grandma's blog, I suppose it's good enough. If you're running a business you cannot afford to risk your business on ZoneEdit's horrible support and their technical glitches that will someday screw you over.

78 out of 80 users found this review to be helpful!

paul ( pwhaughey@h... ) review | -anonymous- ( nothanks@g... ) review