WinHost negative review #8450 by Alex (olliebeardog@g...) on Dec 2009


WinHost got a negative review on and one official response on
winhost.com
WinHost
80 W. Sierra Madre Blvd. #272
Sierra Madre , CA CA 91024
US
☎ Phone (310) 496-0119
Customer review #8450
1.5/10
Alex ( olliebeardog@g... )
Time Hosted 1 to 3 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
DO NOT HOST YOUR WEBSITE AT WinHost. WinHost does not care about customer satisfaction.
You can pay for hosting for as short as one month. They will automatically renew your account so that you are billed. This is stated in the fine print when you sign up, so read it carefully.
You receive NO REMINDER, NO EMAIL, NO RECEIPT, or any confirmation that you are continuing to make payments. Surprise, it shows up on your credit card statement. Any quality web hosting company wouldn’t be deceptive with their customers.
When I asked WinHost to reimburse me for the second month’s payment because I wanted to cancel my account and had no intention of renewing, they wouldn’t budge. It was a clear mistake, I had not even used the hosting account, yet they wouldn’t refund a measiliy $4.95.
Do yourself a favor and give your business to a quality web hosting company. Try www.gatorhost.com or www.godaddy.com
It is very common for hosting companies to auto-renew hosting accounts on the behalf of customers. As a courtesy, we auto-renew all hosting accounts. This is done in order to avoid web site downtime in the event that a customer forgets to renew his/her hosting account. Many of our customers are hosting businesses and/or applications that if they went offline due to nonpayment, we could be essentially be turning off their business. This is another reason why we auto-renew.

Furthermore, because of the low price of $4.95/mo and because we offer a month to month payment option, which is very rary in the hosting industry, we do not provide refunds (this is stated in our terms and conditions, that this customer choose not to read). Please note, most hosting companies that offer sub-$5 dollar hosting, want the customer to agree to a multi-annual agreement. We do not.

Also, our customers can cancel their hosting accounts via their customer control panel, whenever they desire. It is not difficult for a customer to cancel their account.

Marketing representative (Calvin W - sales@winhost.com, ).

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