webzpro.com negative review #9801 by David Gabriel (webmaster@s...)


webzpro.com got a negative review on and one official response on
webzpro.com
webzpro.com
915 Applewood Ln
Algonquin , IL 60102
US
☎ Phone +1 866 webzpro
Customer review #9801
1/10
David Gabriel ( webmaster@s... )
Time Hosted 3 to 6 months
Global rating
Price / Cost
Customer Relation
Control Panel
Almost a week ago i started noticing my website is getting hacked. At first i noticed my google adsense was changed and my pub id modified so someone else was getting the money. After some checks on my part i decided to open a trouble ticket. The Webzpro team support looked at start like they want to help and they did some verifications on they part but they kept suggesting that on their part everything is okay and the problem is my pc. Things get worse with the hacking attempts on my site and for 7 days i've checked and rechecked everything, changed passwords over passwords which i saved on paper, reinstalling the OS, nothing really worked. It was hard for me to blame them, without a single proof and since they were saying loud and clear that everything is okay on their side i had my hands tight up.
Today in my desperation, i started to look at the other websites hosted on same server as my site, and guess what i've found out, another site hosted on same server (they confirmed that) had the same pub id which was inserted in my site when all my troubles started. Course i got angry and i told them to fix the security problems and to refund me. They said i'm the only one reporting such thing therefore i'm crazy and they closed my trouble ticket and "bye bye".

Below is a part of the discussion i had with them:

"David Gabriel

Posted On: 27 Mar 2010 1:38 AM
Here is the adsense code from http://makingcentsofmoney.com/

google_ad_client = "pub-6033853375418938";
/* 468x60, date de cr?ation 19/03/10 */
google_ad_slot = "3622079091";
google_ad_width = 468;
google_ad_height = 60;

Notice when i open the trouble ticket on 20 march 2010
Notice "/* 468x60, date de creation 19/03/10 */"

There are too many coincidences here.

There are 7 days since my sites are up and down. 7 days since i'm checking my pc against trojans and other stuff, verifications and checks on my part, hours of work on my part and it seems the HOLE is your server.
FIX IT AND SEND MY MONEY BACK."

"Robert S.

Posted On: 27 Mar 2010 2:43 AM
Hi,

I'm not quite certain how exactly google adsense really works, however from what you stated here it is possible that your adsense ID has been "stolen", however it doesn't mean that that is done through some hole in server security, because if you can see the pub-id of adsense of this website, than someone there could've seen it on your website as well.

However if the owner of the mentioned account has indeed had something with stealing this from your website as what I understand you are claiming we can do something about it indeed.

I will forward your ticket to our management for further review."

"Michael B.

Posted On: 27 Mar 2010 9:56 AM
First I have been following this ticket since it's open. You out the only one out of all customers with WebzPro complaining of your sit hacked. Our tech's have been spent hours on you issue going through your code finding issues that you did find. All this and you would like to blame your issue on our server.

By the terms of agreement you did agree to when signing up with WebzPro you can request a refund in the first thirty days. I have checked and you have been a customer for over 90 days so you have no refund due nor dor you have any money due in our up time guarantee. Sever has been up. Your issue is with your coding not our sevice..
"
"Michael B.

Posted On: 27 Mar 2010 11:15 AM
We have hundreds of customers dong what you do with Google and not one on any servers had their sites hacked. Let me repeat that. Not one. You take your site down no code not additional pages folders get inserted any any where on your account. You put your site back up and your site is again hacked.

That has gotta mean something from any guy with some brain in his head.

No refund is due. This matter is closed and will not addressed in the future."
David was a customer out of Romania who told us he wrote much of his own custom code. When he started having the issue we worked with him for several days, pointing out issues and showing him where his scripts were compromised. This is something we normally will not do but we were willing to try to help. After several days he was getting very impatient which we can understand, it was when his comments started to reach a level that we consider improper we had no choice but to end the support ticket explaining we had done all we could do on our end. There was never a server security issue and no other accounts were ever compromised. Davids code was the only issue. Unfortunately we can not rewrite a customers custom code.

WebzPro, fully admits we are not perfect we do make mistakes. But when we do we do everything in our power to make things right. It is the reason we enjoy the success we do with our customers and have been fortunate to have so many customers give us positive reviews. Unfortunately in this case there was nothing we could do.

One of his last comments to us.
"There we go. I've started my "revenge".
(Listed several sites with negative reviews)
+ some pending + more in the following days / weeks / months"

Marketing representative (mb@webzpro.com, ).

52 out of 63 users found this review to be helpful!

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