WebhostingPad review #3465 by Bradford (kapatawaran-basura@y...)


WebhostingPad got a negative review on
webhostingpad.com
WebhostingPad
415 West Golf Road, Suite 5
Arlington Heights , IL IL 60005
US
☎ Phone +1 847 346 1801
Customer review #3465
1/10
Bradford ( kapatawaran-basura@y... )
Time Hosted 6 mo. to 1 year
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I signed up for 2 years with webhostingpad to get the best price per month. Their support answers quickly, but they tend to forget about me often, making the chat sessions unnecessarily long. The couple of phone calls I've made to them revealed that they only had one (or a few more) people answering phones - and I got the same guy on chat. He wasn't helpful or friendly. When I chatted in (today even) with an issue adding domains, the chat "Technical Support Agent" answered that I had to email someone else. What's the point of chat support?

During my first month (the month where you can get your money back if you're not satisfied) my site was quick and I didn't have any problems. After the first month, it got much much slower. I only use the site for a family website running wordpress, but it is almost unusable. I suspect they put the new accounts on the faster servers, and the older accounts (that are now stuck without an "out") on the slower/more congested servers. Others have indicated likewise.

Before I was aware that it was not allowed to host copyrighted materials on their server (so, music, videos, etc) I uploaded my music library for remote access. After weeks of uploading on a slow DSL connection, my media folder is missing. Just gone. No warning from support, no email or anything. Gone. I called and chatted in, (getting the same guy of course), and he denied that there ever existed a media folder like I described. I understand them deleting a folder that breaks the TOS, but to say nothing about it and deny it vehemently, even though logs are available that indicate otherwise, is asinine.

Lastly, and most alarming, prompting me to spread the word on this terrible company, is the issue I experienced today. I had a folder titled "backup" where I placed a couple multi-volume rar-backups of some important documents. The files themselves were encrypted, along with their contents, so in no way could the company see their contents, so this was NOT against the TOS. Last month it was there, and my disk quota was around 1.7 TB I believe, very large. Today, my disk quota has been bumped down to 10GB, and my "backup" folder is completely gone. My chat with the agent is pasted below for your enjoyment:

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Date : 2008-12-01 16:02:00
Executive :Brian Henson (Support)

Name : Bradford
Email : *******@yahoo.com

Chat transcription :-

Bradford: In Cpanel my "Disk Space Usage" shows as 2722.94/10000 MB
Bradford: Why was it lowered?
Bradford: And why were my files deleted?
Brian Henson: We do not just go delete files from the server.
Bradford: That's what happened.
Bradford: Twice now.
Bradford: Plus, you can see, my disk quota has been changed
Bradford: It was much larger a little while ago. I just noticed today.
Brian Henson: We start everyone out now at 10 gb, as they need more, simply request it and we will upgrade it.
Bradford: I was already a customer with a large quota. I log in today and see that it was made much smaller, and my folder /backup/ with all its sub-files and directories is gone
Brian Henson: I am unsure of why this would happen, once again, it would be something to talk about with our system admins.
Bradford: How do I get in contact with them? I had the same problem 6 months or so ago, and the person I spoke with on the phone and on chat said that YOU guys didn't do it. I sure didn't. I don't want to get the run-around.
Brian Henson: Please contact admin@webhostingpad.com
Bradford: What is their phone number?
Brian Henson: There is not a phone number
Brian Henson: they are in the datacenter and are not allowed to take phone calls.
Bradford: Aren't you support?
Brian Henson: This is level 1 technical support, as this livechat is meant for this, level 2 and three support is all emails that are directed to the datacenter.
Bradford: I'll try to email them, but judging by the response I am getting now and the response I've received in the past, I don't expect much. I am going to use this chat as an example on any webhosting review site I can find to show how poor your support is. Deleting large files and then denying it is piss-poor support, and probably criminal according to your TOS, though I'm sure you've covered your asses. I know you're just a peon (I've worked support too) but please pass this on to your superiors.

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I hope this serves as a warning to others. Please avoid this site, or at least start a month-to-month plan with them to get better service. DO NOT SUBSCRIBE TO ANNUAL OR BI-ANNUAL.

103 out of 106 users found this review to be helpful!

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