❌ Webcity review
21 user reviews; 0 support responses; 0 testimonials; 18 products, 0 promotions, 3 social accounts; 9,670 hosted domains, Alexa #349495; 📆 listed 2008 (#6443)
47 Bourke Rd
Alexandria , NSW 2015 AU
☎ Phone 1300 65 55 90
📠 Fax +61 2 9891 3277
📧 bennett@w...Website language(s): en-AU
webcity.com.au is inactive, but is redirected to vodien.com.au
👪 Most Recent Customer Reviews
📅
-hidden- (-hidden-) / aiaicd.com.au
😠 Terrible
Constant downtimes, shocking customer service and upgrades to databases left right and centre without any notification, thereby rendering out site unable to work. I can't describe how much i detest this company. Finally moved to another provider. q
Constant downtimes, shocking customer service and upgrades to databases left right and centre without any notification, thereby rendering out site unable to work. I can't describe how much i detest this company. Finally moved to another provider. q
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Jae3806 (jaellio@g...) / meteringsupport.com.au
😠 No replies to 3 tickets lodged
Joined Webcity on the 23th of Nov 14, had my site up for a couple of hours. Since then, 5 days later, NOTHING. No support within 2 hours to my 3 tickets.
Very hard to rate any thing for WEBCITY above 1 ..
Joined Webcity on the 23th of Nov 14, had my site up for a couple of hours. Since then, 5 days later, NOTHING. No support within 2 hours to my 3 tickets.
Very hard to rate any thing for WEBCITY above 1 ..
📅
-anonymous- (-no email-)
😠 Webcity does not have an meal address, does not reply to tickets submitted via its system and only allows you to leave messages on its voicemail.
My email is down 60-70% of the time, and my website has been down the entire day.
Webcity sucks big time!!!
My email is down 60-70% of the time, and my website has been down the entire day.
Webcity sucks big time!!!
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📄 Overview
🔃 Webcity is part of Dreamscape Networks🔧 Services: Web HostingDomain Registration
📜 About Webcity
Update 2020: Webcity is now Vodien Australia Pty Ltd, Singapore's #1 web hosting provider backed by premium customer supportWebcity Australia Pty Ltd is a reputable provider of virtual infrastructure solutions to micro, small, and medium businesses. They offer a range of services including web hosting, domain registration, web design, and web marketing. The company has been in operation since 1997 and has gained a strong reputation in the industry.
Here are 10 reasons to choose Webcity:
100% Australian: Webcity is headquartered in Sydney, Australia, and all their corporate offices and staff are located there. Unlike many low-cost hosting companies, they do not outsource staff or use leased servers based in the US.
Great reputation: Webcity is well known among web professionals and has a strong reputation in the industry. With over two decades of experience, they have proven their reliability and longevity.
Great support: Webcity has a friendly, experienced, and highly trained support staff available 24/7 to assist customers with their questions and issues. They provide support through phone and email, and also offer an Online Knowledge Base and video tutorials for quick reference.
Great hardware: Webcity uses best-of-breed hardware to ensure maximum reliability. They own all their servers and have hot standby replacement hardware available. Their custom-designed and built network ensures top redundancy, performance, and security.
Great tools: Webcity's professional hosting plans include everything needed to get a website up and running. They use cPanel, the world's leading control panel software, and provide various tools and features to make managing websites easier.
Great prices: Despite being profitable, Webcity uses its size advantage to offer highly competitive rates for their products. They provide higher limits and more disk space than other hosting companies with Australian-based servers.
Best value commitment: Webcity is committed to providing the best possible value to its customers. They have strived to offer competitive pricing since their inception.
Unconditional 90-day 110% money-back guarantee: Webcity is confident in the quality of their products and services, and they offer a 90-day money-back guarantee. If customers are not fully satisfied, they can contact Webcity within 90 days for a 110% refund (excluding domain registration fees).
Immediate activation & instant set-up: Webcity ensures quick activation of hosting accounts. When customers order a hosting package and make a payment, their account is set up and configured, and login details are emailed within minutes.
A lot more than hosting: Webcity goes beyond hosting and domain registration. They have a diverse team of professionals who cover all relevant technical aspects involved in running an internet services business. They provide customers with a wide range of tools and services to support their online presence.
Webcity also offers various hosting plans to cater to different needs. Some of their plans include EasySite, Business Starter, and Private Server EX. They also provide online storage features with options for free and pro accounts.
Overall, Webcity Australia Pty Ltd is a reliable hosting provider with a focus on quality service, support, and competitive pricing.
📢 Special pages
- Contact us: https://helpdesk.webcity.com.au/support/home
- About us: https://www.webcity.com.au/about
- Terms of Service: https://www.webcity.com.au/terms-conditions
Website research for Webcity on April 28, 2020 by WebHostingTop
🎁 Webcity Promotions
There is no coupon code or promotion listed.
Webcity Listed Plans
| 🔧 Shared - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| Starter | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  Hosting Plans Include:Ideal for startups and mid-level websites looking for a low resource, lower cost solution. UNLIMITED storage space, traffic, mailboxes and MySQL databases. Website builder, spam filtering, 24/7 local phone support. [...] 🔗 Plan URL : https://www.webcity.com.au/web-hosting | AUD 3.75/mo. (AUD 9.00 after first term) | unlimited SSD | unmetered | 0 / unlimited | |
| Business | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.webcity.com.au/web-hosting | AUD 3.95/mo. (AUD 19.00 after first term) | unlimited SSD | unmetered | 0 / unlimited | |
| Ultimate | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.webcity.com.au/web-hosting | AUD 19.50/mo. (AUD 38.00 after first term) | unlimited SSD | unmetered | 0 / unlimited | |
| 🔧 Reseller - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
| Multi Basic | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  Simplistic Management for Multiple DomainsEasily host multiple domains under the one account. Webcity’s multi hosting packages allow you to effortlessly manage your domains to ensure your business runs smoothly. Your business will be hosted [...] 🔗 Plan URL : https://www.webcity.com.au/multi-hosting | AUD 27.38/mo. | 25 GB SSD | unmetered | 0 / unlimited | |
| Multi Plus | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.webcity.com.au/multi-hosting | AUD 42.44/mo. | 50 GB SSD | unmetered | 0 / unlimited | |
| Multi Pro | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.webcity.com.au/multi-hosting | AUD 65.67/mo. | 100 GB SSD | unmetered | 0 / unlimited | |
| 🔧 VPS - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| VPS Micro | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel 🔧 Category : Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 512 MB 💪 CPU : 1 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  Evolve your website to a Webcity VPSA Webcity VPS combines all the advantages of our world class hosting environment with the added benefit of having full root access to the VPS. It's the ideal plan for those with the technical expertise to run [...] 🔗 Plan URL : https://www.webcity.com.au/vps/self-managed-vps | AUD 17.95/mo. | 10 GB SSD | 30 GB | 512 MB / 0 | |
| cPanel Basic | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel, VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 1000 MB 💪 CPU : 1 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  Evolve your website to a Webcity cPanel VPSAll cPanel VPS Plans Include: VMware Platform WHM Access Lightning fast SSD storage Dedicated resources (RAM,CPU and SSD disk) cPanel control panel 24/7 phone and email support Fast 12 [...] 🔗 Plan URL : https://www.webcity.com.au/vps/cpanel-vps | AUD 62.96/mo. | 50 GB SSD | 250 GB | 1 GB / 0 | |
| cPanel Plus | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel, VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 2000 MB 💪 CPU : 2 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.webcity.com.au/vps/cpanel-vps | AUD 116.95/mo. | 100 GB SSD | 500 GB | 2 GB / 0 | |
| cPanel Pro | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel, VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 3000 MB 💪 CPU : 3 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.webcity.com.au/vps/cpanel-vps | AUD 161.95/mo. | 150 GB SSD | 750 GB | 3 GB / 0 | |
| 🔧 VPS - 💻 Linux/Windows | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| VPS Basic | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel 🔧 Category : Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 2000 MB 💪 CPU : 2 vCPU Cores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 24/7 SupportEvolve your website to a Webcity VPS A Webcity VPS combines all the advantages of our world class hosting environment with the added benefit of having full root access to the VPS. It's the ideal plan for those with the technical [...] 🔗 Plan URL : https://www.webcity.com.au/vps/self-managed-vps | AUD 44.96/mo. | 40 GB SSD | 75 GB | 2 GB / 0 | |
| VPS Plus | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel 🔧 Category : Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 3000 MB 💪 CPU : 3 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.webcity.com.au/vps/self-managed-vps | AUD 71.95/mo. | 60 GB SSD | 150 GB | 3 GB / 0 | |
| VPS Pro | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel 🔧 Category : Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 4000 MB 💪 CPU : 4 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.webcity.com.au/vps/self-managed-vps | AUD 107.95/mo. | 80 GB SSD | 300 GB | 4 GB / 0 | |
| 🔧 Domains | Keep mouse over features! | 💰Price | 📆 Updated | |||
| .com | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Phone / Toll-Free  Domain Name RegistrationWebcity is a leading provider of discount domain names, domain name registration, web hosting and related services to Australian businesses. We offer extremely competitive pricing on domain names and the tools and options [...] 🔗 Plan URL : https://www.webcity.com.au/domain-names | AUD 17.95/yr. | ||||
| 🔧 SSL Certificates | Keep mouse over features! | 💰Price | 📆 Updated | 🔐 Domains protected | ||
| Rapid SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔐 Domains protected : 1  SSL CertificatesIf you're doing business on the Internet, you need to have an SSL Certificate. Without one, you're potentially losing a lot of business, because most Internet users will refuse to provide personal information or conduct [...] 🔗 Plan URL : https://www.webcity.com.au/ssl | AUD 59.00/yr. | 1 | |||
| Quick SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔐 Domains protected : 1 🔗 Plan URL : https://www.webcity.com.au/ssl | AUD 119.00/yr. | 1 | |||
| Premium SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔐 Domains protected : 1 🔗 Plan URL : https://www.webcity.com.au/ssl | AUD 189.00/yr. | 1 | |||
| True Business ID | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔐 Domains protected : 1 🔗 Plan URL : https://www.webcity.com.au/ssl | AUD 249.00/yr. | 1 |
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📊 Web stats
| ⚑ Targeting: | Australia, Korea, United States |
| 📂 Details for https://www.vodien.com.au/ | |
|---|---|
| 📥 Website DNS: | MX::filter.au.ds.network => 103.68.165.70 ( Avenue ) / DNPL SG - ds.network names1.ds.network => 27.124.125.3 ( London ) / Dreamscape Networks Pty Ltd - dreamscapenetworks.com names2.ds.network => 27.124.125.4 ( London ) / Dreamscape Networks Pty Ltd - dreamscapenetworks.com |
| 🔨 Server Software: | Apache/2.2.15 (CentOS)|PHP/7.0.13 |
| 📌 Website IP: | 116.0.22.33 |
| 📍 IP localization: | Australia, New South Wales, Sydney - see top providers in Commonwealth Of Australia, New South Wales |
| 🔗 ISP Name, URL: | Dreamscape Networks Pty Ltd, dreamscapenetworks.com |
✅ Customer testimonials
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📋 Webcity News / Press release
Webcity Develops Server Architecture - Australian budget domain registrar and Web hosting provider Webcity (webcity.com.au) announced on Wednesday it has developed a world-first server architecture that provides high availability, clustered hosting to the budget hosting market.
Two years in development, the High Availability Server Architecture is designed for the cPanel (cpanel.com) based shared hosting product. The company says it plans to apply HASA to all of its hosting plans. Webcity says HASA helps to increase the real time redundancy in the event of any potentially problematic servers and their software, as well as reduces the time needed for scheduled outages. "With the current pricing structure of our professional hosting plans ranging from $6.95 to $12.95 per month, we are aiming at providing this solution to site owners for less than $100 per year," says Bennett Oprysa, Webcity COO. "All of this adds up to a solution that provides the ultimate in high availability hosting, and is far superior to anything else [...]
[search all webcity.com.au news]Two years in development, the High Availability Server Architecture is designed for the cPanel (cpanel.com) based shared hosting product. The company says it plans to apply HASA to all of its hosting plans. Webcity says HASA helps to increase the real time redundancy in the event of any potentially problematic servers and their software, as well as reduces the time needed for scheduled outages. "With the current pricing structure of our professional hosting plans ranging from $6.95 to $12.95 per month, we are aiming at providing this solution to site owners for less than $100 per year," says Bennett Oprysa, Webcity COO. "All of this adds up to a solution that provides the ultimate in high availability hosting, and is far superior to anything else [...]
📣 Webcity Social Networks
https://twitter.com/WebcitySupport (inactive)
Webcity are Australia's No. 14 provider of web hosting and domain registration solutions for small businesses.
Account started from June, 2009, having already 888 tweets with 1495 followers and 4 friends. Last activity on . See recent tweets:
Webcity are Australia's No. 14 provider of web hosting and domain registration solutions for small businesses.
Account started from June, 2009, having already 888 tweets with 1495 followers and 4 friends. Last activity on . See recent tweets:
- Celebrate #internationalwomensday with us - an unbiased, equal workplace is important for all.
- Hi everyone! Currently experiencing extremely high call volumes. Please consider submitting a ticket instead. https://www.webcity.com.au/support
- Happy #WorldWildlifeDay from the team at @WebcitySupport
https://www.facebook.com/Webcity-161741024277375/
About: Webcity is a leading provider of hosting, business website hosting, domain registration services, web design, and web marketing services.
Webcity account is having several likes, talking about them few people. Last activity on . Recent posts:
About: Webcity is a leading provider of hosting, business website hosting, domain registration services, web design, and web marketing services.
Webcity account is having several likes, talking about them few people. Last activity on . Recent posts:
- At Webcity, we value customer service, therefore, we would like to hear what our customers are enjoying about our service? Leave your comments below..
- MEET OUR NEW LOOK WEBSITE! HOORAY! https://www.webcity.com.au
https://www.linkedin.com/company/1055150/
Webcity is a Privately Held entity having 30 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
Webcity is a Privately Held entity having 30 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
https://www.webcity.com.au/blog/cloud-and-why-its-a-fruitful-investment-for-any-sme-business
📈 Domains trend
Reviews👪 Webcity Customer Ratings
The quick stats of Webcity profile shows a note average of 3.2 out of 10, counting 21 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company may be out of web hosting business!
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| (4 = 19.05%) | |
|---|---|
| (1 = 4.76%) | |
| (1 = 4.76%) | |
| (15 = 71.43%) |
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George (george@d...) / jsrbfoundation.com.
😠 Webcity.com.au SUCKS!!!
Give this hosting provider a wide berth. Prior to a year ago I had recommended them as they were OK and reasonably priced but in the past year not only their prices went up but the place has gone to the dogs with no explanation given.
Where do I start. Let’s start from calling the 1300 65 55 90 and by the time anyone answer the phone its 45 minutes later and the call has cost you $20. Maybe I should mention the fact that 24/7 support is now not existent and forget getting support after hours and on the weekend as they’ve decided they will only take calls or respond to any support emails if it falls within Monday to Friday 9am-5pm. Even if you accept that you would think after someone answering the phone you will get someone offering an intelligent answer or a solution as to why your site (and in my case many sites) has gone down but NO, the standard answer is “our techs are looking into it”. So, a call that’s cost you $20 and 45 minutes of your time, only to have someone tell [read more...]
Give this hosting provider a wide berth. Prior to a year ago I had recommended them as they were OK and reasonably priced but in the past year not only their prices went up but the place has gone to the dogs with no explanation given.
Where do I start. Let’s start from calling the 1300 65 55 90 and by the time anyone answer the phone its 45 minutes later and the call has cost you $20. Maybe I should mention the fact that 24/7 support is now not existent and forget getting support after hours and on the weekend as they’ve decided they will only take calls or respond to any support emails if it falls within Monday to Friday 9am-5pm. Even if you accept that you would think after someone answering the phone you will get someone offering an intelligent answer or a solution as to why your site (and in my case many sites) has gone down but NO, the standard answer is “our techs are looking into it”. So, a call that’s cost you $20 and 45 minutes of your time, only to have someone tell [read more...]
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comq (sales@c...) / computers-on-q.com
😠 unreliable servers, rude staff. No support.
I have hosted multiple accounts for several years. In the past the servers have gone down for a few hrs and then come right. The last two months have seen them down for days or weeks at a time. Phoning support results in a standard "It's down for maintenance" response. If you push further they just use the scratched record approach and repeat the same lie. The last time I phoned and suggested I would go elsewhere, they actually said "Good"!! and hung up on me. NEVER NEVER USE WEB CITY. I am in the process of moving my accounts to Go-daddy (they actually try and help you).
I have hosted multiple accounts for several years. In the past the servers have gone down for a few hrs and then come right. The last two months have seen them down for days or weeks at a time. Phoning support results in a standard "It's down for maintenance" response. If you push further they just use the scratched record approach and repeat the same lie. The last time I phoned and suggested I would go elsewhere, they actually said "Good"!! and hung up on me. NEVER NEVER USE WEB CITY. I am in the process of moving my accounts to Go-daddy (they actually try and help you).
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Robert Z (sijo@s...) / shaolinkungfu.com.au
😠 On it's way out...
As far as hosting is concerned, great! But if anything goes wrong and you have a good chance that there will be problems and rude support.
I my case, i have an unlimited plan with unlimited WEB space and Unlimited bandwidth and been a member for 8+ years. We have made available to our members training videos and record of their training on the site. In the past few year we have changed to HD which uses 6 times more space. Lately , we have not been able to upload anything as the we receive the error message; No Disk Space.
Contacted WEB city 4 weeks and and received the response (after a 2nd follow up e-mail) that they are having disk space problems and working on it. Four weeks later and i still have not been able to upload files and e-mails result in deafening silence from WEB City.
I am now looking at creating mirror sites so that i am not dependent on one host. One site is already set-up and working; exactly the same size as my WEB city account, without any problems with [read more...]
As far as hosting is concerned, great! But if anything goes wrong and you have a good chance that there will be problems and rude support.
I my case, i have an unlimited plan with unlimited WEB space and Unlimited bandwidth and been a member for 8+ years. We have made available to our members training videos and record of their training on the site. In the past few year we have changed to HD which uses 6 times more space. Lately , we have not been able to upload anything as the we receive the error message; No Disk Space.
Contacted WEB city 4 weeks and and received the response (after a 2nd follow up e-mail) that they are having disk space problems and working on it. Four weeks later and i still have not been able to upload files and e-mails result in deafening silence from WEB City.
I am now looking at creating mirror sites so that i am not dependent on one host. One site is already set-up and working; exactly the same size as my WEB city account, without any problems with [read more...]
📅
-anonymous- (-no email-)
😠 Worst customer service
Worst web host in the world! Only been with them less than a month, and I have been left frustrated. I don't know how they're allowed to stay in business. Non existent customer support - they ignore emails like the plague, or make you wait up to 3hrs on hold to get through to someone who is clueless to your issue. I've been extremely disatisfied with their lack of customer service, that I have moved to a new web host. Never ever going to sign up with them again, and I HIGHLY suggest you avoid signing them up as your web host.
Worst web host in the world! Only been with them less than a month, and I have been left frustrated. I don't know how they're allowed to stay in business. Non existent customer support - they ignore emails like the plague, or make you wait up to 3hrs on hold to get through to someone who is clueless to your issue. I've been extremely disatisfied with their lack of customer service, that I have moved to a new web host. Never ever going to sign up with them again, and I HIGHLY suggest you avoid signing them up as your web host.
📅
-anonymous- (-no email-)
😠 Site goes down often, will be down for upto 4 days. 24/7 support is advertised, however this is just someone answering the phone. Found some of the support staff incredibly rude, especially Anthony. Do not go near this very average host.
📅
-anonymous- (-no email-)
😠 Worst Service EVER!
Webcity has by far the worst customer support in the industry and its not even close. I honestly have no idea how they are still in business. I transferred all my domains away from them as every time I tried to put a new website up they would change the CNAMES and DNS and the site would no longer be displayed. You have to contact them a minimum of 8 times (this is no exaggeration) and call them another 8 times to follow up (again, no exaggeration) before anything is fixed. Do yourself a favour and do not use this service.
Webcity has by far the worst customer support in the industry and its not even close. I honestly have no idea how they are still in business. I transferred all my domains away from them as every time I tried to put a new website up they would change the CNAMES and DNS and the site would no longer be displayed. You have to contact them a minimum of 8 times (this is no exaggeration) and call them another 8 times to follow up (again, no exaggeration) before anything is fixed. Do yourself a favour and do not use this service.
📅
-anonymous- (-no email-)
😁 Have had basic sites hosted with WebCity over a number of year and I've had no problems. Haven't needed to contact customer service much but they've always got back to me within a business day.
Would certainly recommend them for simple sites that don't use a lot of multi media.
Would certainly recommend them for simple sites that don't use a lot of multi media.
📅
Peter Dancewicz (pete@g...) / goodgood.com.au
😁 Webcity is great. I host a lot of my websites on them, and each time things have been excellent. Support is great also, i can ring them any time including late at night and support is always there.
Reminders are great, even SMS reminders for upcoming hosting expiry.
Nothing has ever gone wrong.
Great company and hosting server. Never been down with me.
Reminders are great, even SMS reminders for upcoming hosting expiry.
Nothing has ever gone wrong.
Great company and hosting server. Never been down with me.
📅
Don (don@b...) / bogon-tech.com.au
😃 I've hosted my own site/email and also several other sites with webcity for several years, and have had NO problems at all with them.
Compared to another Queensland based provider who shall remain nameless, who changed the hosting servers some time ago, did not notify users, and when I was uploading changes to the site, they were going to the old servers, and not appearing on the site. Cowboys.
I would recommend Webcity.
Compared to another Queensland based provider who shall remain nameless, who changed the hosting servers some time ago, did not notify users, and when I was uploading changes to the site, they were going to the old servers, and not appearing on the site. Cowboys.
I would recommend Webcity.
📅
-anonymous- (-no email-)
😠 VERY VERY POOR CUSTOMER SERVICE
CALLED THREE TIMES REGARDING AN EXPIRED DOMAIN, WAS TOLD TO WAIT TILL MONDAY (Business hours) TO CALL SALES:
MONDAY - CALLED SALES
"oh yeah just jump on the site and hit renew/transfer"
"so could i have done that over the weekend?"
"yeah anytime"
FOR A SITE THAT MAKES AS MUCH MONEY AS MINE DOES A DAY,
THATS A LOT OF LOST SALES AND MONEY.
VERY UNSATISFIED
CALLED THREE TIMES REGARDING AN EXPIRED DOMAIN, WAS TOLD TO WAIT TILL MONDAY (Business hours) TO CALL SALES:
MONDAY - CALLED SALES
"oh yeah just jump on the site and hit renew/transfer"
"so could i have done that over the weekend?"
"yeah anytime"
FOR A SITE THAT MAKES AS MUCH MONEY AS MINE DOES A DAY,
THATS A LOT OF LOST SALES AND MONEY.
VERY UNSATISFIED
📅
Ray (hofyc@h...) / webcity.com.au
😠 24 7 help dose not exist on Fridays or weekends.
Have rang over ten times to get help sent about 10 emails
wasted all my phone credit on hold.
"just hold one sec" in reality means you will be there on hold for up to 5 minutes
They are the most rudest, incompetent unhelpful bunch of liars i have ever encounted in my whole life
The call center staff are rude smart arse little kids that laugh and make smart arse comments when you are trying to get through to them on your 8th call. too stupid to even mute their microphones when they are putting sh it on their customers
They just dont do what they saY then lie to cover up or start asking you the customer " Do you know how long most corparations hold times are?" No mate i dont keep statistics on phone hold times for Telstra
yeah my site got suspended with out any indication or notification aswell.
Communist RUSSIA has more transparency and communication
WEBCITY will cost YOU money through wasted time, wasted phone bills, no help [read more...]
Have rang over ten times to get help sent about 10 emails
wasted all my phone credit on hold.
"just hold one sec" in reality means you will be there on hold for up to 5 minutes
They are the most rudest, incompetent unhelpful bunch of liars i have ever encounted in my whole life
The call center staff are rude smart arse little kids that laugh and make smart arse comments when you are trying to get through to them on your 8th call. too stupid to even mute their microphones when they are putting sh it on their customers
They just dont do what they saY then lie to cover up or start asking you the customer " Do you know how long most corparations hold times are?" No mate i dont keep statistics on phone hold times for Telstra
yeah my site got suspended with out any indication or notification aswell.
Communist RUSSIA has more transparency and communication
WEBCITY will cost YOU money through wasted time, wasted phone bills, no help [read more...]
📅
Brian Horwitz (intertank999@y...) / various
😠 I have a couple of sites hosted at WebCity.
As soon as I can I will get these sites hosted elsewhere.
Their customer support is cr@p, and their senior staff/managers are arrogant and unhelpful.
If you are thinking of doing business with webcity - DON'T!!!! You will regret it for a long time to come.
As soon as I can I will get these sites hosted elsewhere.
Their customer support is cr@p, and their senior staff/managers are arrogant and unhelpful.
If you are thinking of doing business with webcity - DON'T!!!! You will regret it for a long time to come.
📅
KJ (kjhalliday@o...)
😉 I have used webcity for a number of years and never had a problem. Recently I have gone through a major site upgrade, customising a joomla install. I was finally happy with it, and guess what???? I left the site after adding a new article (I run a website with news, art etc) and went to check the look of the formatting about two minutes later and i got a big message saying "ACCOUNT SUSPENDED: PLEASE CONTACT" bla bla bla.
I have never had a problem with them, but judging by these other reviews they seem to just illegally close down your site without a reason or warning. This is dog tactics, sorry, but I am a bit angry at the moment, 2-3 months work and some person at webcity.com presses a button and the whole thing might be deleted! THEY BETTER NOT HAVE.
Other than that they are a great host... so join up be happy, then check your site one day to see they have deleted the whole thing without any reason. If they disliked my poetry or articles then they could have contacted me! [read more...]
I have never had a problem with them, but judging by these other reviews they seem to just illegally close down your site without a reason or warning. This is dog tactics, sorry, but I am a bit angry at the moment, 2-3 months work and some person at webcity.com presses a button and the whole thing might be deleted! THEY BETTER NOT HAVE.
Other than that they are a great host... so join up be happy, then check your site one day to see they have deleted the whole thing without any reason. If they disliked my poetry or articles then they could have contacted me! [read more...]
📅
Michael (msteyn@g...)
😁 I have had hosting with webcity for almost 2 years. Before that, I had hosting with 2 other providers, in both cases the server started out ok but then became very slow, so thats why I moved away from them. With webcity, the server has stayed very fast and responsive the entire time I have been with them. Maybe the reason for it is specifically that they don't allow a few big CPU hogs to take up all the server.
The support they provide is good for the price, ie very basic, you won't get much help if you have any sort of complicated problem, but I have never had to wait more than 2 minutes on hold, and emails always got responded to the same day.
I would definitely recommend webcity for most web sites.
The support they provide is good for the price, ie very basic, you won't get much help if you have any sort of complicated problem, but I have never had to wait more than 2 minutes on hold, and emails always got responded to the same day.
I would definitely recommend webcity for most web sites.
📅
Mathew Ferguson (mathew@m...)
😠 Do not use Webcity for hosting your site!
They used shared hosting which is advertised as "unlimited" but in fact is "extremely limited".
I rang three times to update my email address. They failed to update it.
Your account is limited by CPU cycles. You cannot consume more than 5 times the average usage of the server you are on. What is this in number terms? Webcity can't tell you. Technical support can't tell you and the real actual server admins don't speak to customers.
You'll get an email being told your account is consuming too many CPU cycles. You need to reduce it. By what amount? Who knows! You optimise your account and wait. Did your account get suspended? If not, then congratulations, you managed to get your CPU usage below some magical unknown number. If it did, well, you didn't abide by the policies and they don't have to refund any money to you at all.
Their customer service is horrible. Long call hold times and then technical support don't know [read more...]
They used shared hosting which is advertised as "unlimited" but in fact is "extremely limited".
I rang three times to update my email address. They failed to update it.
Your account is limited by CPU cycles. You cannot consume more than 5 times the average usage of the server you are on. What is this in number terms? Webcity can't tell you. Technical support can't tell you and the real actual server admins don't speak to customers.
You'll get an email being told your account is consuming too many CPU cycles. You need to reduce it. By what amount? Who knows! You optimise your account and wait. Did your account get suspended? If not, then congratulations, you managed to get your CPU usage below some magical unknown number. If it did, well, you didn't abide by the policies and they don't have to refund any money to you at all.
Their customer service is horrible. Long call hold times and then technical support don't know [read more...]
📅
Jason (fjasonwerty@g...)
😠 These guys are the worst. Never come across such bad support or service. They'll pull your site at a moments notice and never even bother to inform you.
📅
Adrian (adrian@h...)
😠 Customer support is terrible. I had a problem and opened a support ticket. It took 2 days to get back to me with "Check your logs for more information". That was it.
📅
Ray Belbin (info@b...)
😁 I've hosted approximately 10 websites with webcity. The longest ones nearly 3 years. I've found them to be well-organised, highly reliable and dependable. I can't fill in a customer relation note because I've very rarely ever had to contact them about anything. One of my sites is www.townsvillecycleclub.org.au for nearly 3 years, trouble-free hosting.
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