Webcity negative review #29001 by George (george@d...) on Sep 2014


Webcity got a negative review on
Webcity
47 Bourke Rd
Alexandria , NSW 2015
AU
☎ Phone 1300 65 55 90
📠 Fax +61 2 9891 3277

webcity.com.au is inactive, but is redirected to vodien.com.au
Customer review #29001
1/10
George ( george@d... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Webcity.com.au SUCKS!!!

Give this hosting provider a wide berth. Prior to a year ago I had recommended them as they were OK and reasonably priced but in the past year not only their prices went up but the place has gone to the dogs with no explanation given.

Where do I start. Let’s start from calling the 1300 65 55 90 and by the time anyone answer the phone its 45 minutes later and the call has cost you $20. Maybe I should mention the fact that 24/7 support is now not existent and forget getting support after hours and on the weekend as they’ve decided they will only take calls or respond to any support emails if it falls within Monday to Friday 9am-5pm. Even if you accept that you would think after someone answering the phone you will get someone offering an intelligent answer or a solution as to why your site (and in my case many sites) has gone down but NO, the standard answer is “our techs are looking into it”. So, a call that’s cost you $20 and 45 minutes of your time, only to have someone tell you that they are looking into it.
Ask yourself why would I take the time to write this if I wasn’t genuine about my experience with them or better still why don’t you try calling them and ask them any question about what I’ve written here and see if you get a straight answer (good luck if you ever get through).
Forget Webcity and spend your hard earned money with any other hosting provider e.g. Cheap Domains who are cheaper and have a 24/7 support.
You’ve been warned.

106 out of 114 users found this review to be helpful!

comq ( sales@c... ) review | -anonymous- ( -no email- ) review