VPS Ville negative review #26567 by Highslayer (highslayer@l...)


VPS Ville got a negative review on
VPS Ville
151 Front St. West
Toronto , ON k1r7t5
CA
☎ Phone 877-6100109

vpsville.com is inactive webhosting company!
Customer review #26567
1/10
Highslayer ( highslayer@l... )
Time Hosted over 3 years
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VPSVILLE - hosting doesnt get much worse!

I took over an internet forum which is hosting with VPS. Their cost of £34.50 per month is quite high.

In return we get a site which goes down regularly. Usually nothing is done by VPSVille until a support ticket is raised (they dont check their own servers!) and then the problem is recitified eventually.

Currently my site is down. VPSVille reports the server is Shut Down. Rebooting or starting it has no effect, it stays shut down. They are 'investigating'. this is fairly typical of the way things go - site falls down, nothing happens, client complains, VPSVille eventually fix it.

BUT - there is never any courtesy. No apology, no responsibility and never, ever an offer of a refund under their '100% Uptime Guarantee' which is nothing but a joke.

I notice that VPSVille often reply to poor reviews and often showing the attitude and unhelpfulmess I've mentioned.

When you do ask what went wrong it is never their fault or never anything thye explain properly. Last time it was because 'the server wasnt set to switch back on afterwards' despite them setting it up. This time is still isnt coming back up so something else has gone on.

They also claim their sites are secure but last year we suffered massive attacks on our site which went straight htrough any security VPS claim to have. Virtually no help again and this went on for months.

Trying to claim under the 'guarantee' is almost impossible. Despite dozens of downtimes we have had 2 refunds, 1 for a month and the other for 7 days - in other words not a fraction of the downtime or extra work we have been putting into it.

The current issue is last chance city. I dont now how difficult it is to move a forum, but I'm going to give it a try.

VPSVille get 0 out of 5 for me.

54 out of 58 users found this review to be helpful!

Patricia ( trish@i... ) review | -anonymous- ( don.dunlop@g... ) review