Volusion negative review #6034 by D Jones (redwinj@s...) on Jul 2009


Volusion got a negative review on
volusion.com
Volusion
1825B Kramer Ln Ste 100
Austin , TX 78758
US
☎ Phone 800-646-3517
Customer review #6034
1/10
D Jones ( redwinj@s... )
Time Hosted under 1 month
Global rating
Features
Price / Cost
Customer Relation
Control Panel
We are disappointed with the entire representation of Volusion's > ability to provide the services currently provided by our current hosting and merchant acct at a
> savings, and a full service Merchants Account.
>
> After contacting your sales staff and thoroughly reviewing our type of
> business and its products we were assured the services we desired were
> compatible with Volusion's products and services.
>
> We also were informed that in order to be even considered for a merchant's
> acct we would have to subscribe to a Volusions hosted site. We did this
> even though we currently have a site up and running over the last two
> years, but were assured the savings and merchant account would make up for
> this duplicated effort.
>
> After several weeks we learned from your underwriting dept, there was no
> match for the type of products we offer, and the so called "risk"
> associated with our training operation precluded issuance of a Volusions
> merchant account.We had been denied by virtue of the type of sales
> generated, and further more, that our hosting fees would NOT be returned.
> We have, of course, cancelled the hosting site, but the fees remain a
> forced "donation" to Volusion.
>
> The complete contradiction of your original sales claims and the rejection
> of our application leads us to the conclusion your sales staff wasted our
> time and took our money for a product not compatable with our needs!!
>
> Why such a thing occured is questionable, but as a sign of good faith a
> full refund would have been appreciated.>

119 out of 122 users found this review to be helpful!

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