Volusion negative review #26841 by Mindy (astarinastar@y...) on 2014


Volusion got a negative review on
volusion.com
Volusion
1825B Kramer Ln Ste 100
Austin , TX 78758
US
☎ Phone 800-646-3517
Customer review #26841
1.5/10
Mindy ( astarinastar@y... )
Time Hosted 3 to 6 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
major issues with this platform

I reviewed SMS cart systems for a year before I went with Volusion. I was actually excited to try it. Not any more.

Sure the cart functions, and the admin area is "pretty" but cart additions are complicated and clunky - and unless you pay for more than their basic package (up to 500 items) you have NO way to upload or DOWNLOAD your cart information data. If you want support or static pages on the site adding finding and editing them through their 'article' system is like finding a needle in a haystack - nearly impossible for computer challenged clients to update (which is the whole point of going with a cms system) and their tinymce page editors are too simplistic and limited in features. What's worse is if you choose to code back and forth between the html and txt tags it looses or rewrites the hand code.

The don't give you any access to your root ftp or sql areas.

I also just discovered tonight that their 301 redirect system doesn't allow for query string URLs which is what my old card was built in - destroying the QR code functionality on all of the product packaging we have.

Their help and training pages are what I would call "fluffy" and a good number of the videos are outdated to the content they are referring to - including reviewing features that are no longer available to some users.

If you have the base packages you are only allowed to use the email and chat features, and that takes me 45min on average and the support people pretty much just turn around and send you to a help page URL. The can't/won't help with any design issues as well refering you to one of their design associates who are basically doing the same job I am capable of - if I could just get a straight answer.

NEVER again will I recommend this platform to a client.

94 out of 96 users found this review to be helpful!

midnight beads ( mnbeads@y... ) review |