Volusion negative review #24595 by -anonymous- on Apr 2013


Volusion got a negative review on
volusion.com
Volusion
1825B Kramer Ln Ste 100
Austin , TX 78758
US
☎ Phone 800-646-3517
Customer review #24595
1/10
-anonymous- ( -no email- )
Time Hosted under 1 month
Global rating
It seems Volusion spend most of their time slandering the competition instead focusing on offering a quality product. Their customer service is basically non existent. Since I have been searching for and trialing many new versions all I see are Volusion advertisements telling me how crap the competition is. I tried to phone volusion 3 times at first and was put on hold for over 15 minutes each time until I hung up and this was for sales. I figured if thats what new customers get I wonder what existing customers deal with? So, I rang technical assistance and they had an estimated wait time of 4 minutes. I hung up at 45mins. (bearing in mind these are all international calls for me and are not free) thats 4 calls of which 0 were answered.

I had extremely specific needs so I emailed the sales rep that persistently sends me emails to upgrade my free trial and asked him about my specific needs, he responded with a brief but reassuring message that the software was perfect for my needs, So I asked him how I can do this. He gave me some run around telling that you can but never explained how and then kept asking me to buy the product. At this point he was even calling me every couple of days and every time I brought up the issue he told me that the technical department will sort that out. I emailed the tech department several times including a full breakdown of how I had achieved the results I needed through manipulation of other software and asked if there was another way to achieve the same results. Basically he said yes and then ignored me. And they STILL email me asking me to purchase.

I dont like slandering businesses but as this is vital part of most of our businesses I feel then need to warn others before anyone makes this potentially devastating investment.

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