Volusion negative review #11853 by -anonymous- on Aug 2010
Volusion got a negative review on
-anonymous- ( -no email- )
Volusion sucks! They are the worst hosting ecommerce company. We've been w/ Volusion since 2008 and from day 1, I got the feeling there was something not right. Their customer service is terrible and they are always coming up with excuses instead of solutions to customer issues. The whole shopping cart is a hack job, especially their "hide when out of stock" feature (i.e., to hide when out of stock, you must unclick the "hide when out of stock" in the child products but click "hide when out of stock" in the parent product). And even with that being clicked, hidden products suddenly start showing up, every time they reset their server. As for uptime, they are down every week, the site hangs indefinitely and is incredibly slow. Their "professional server" plan which we were forced to upgrade b/c their bandwidth charges were ridiculously so expensive is suspicious to say the least. They say only few other sites are hosted on this "dedicated server" plan but they refuse to tell you exactly how many. It runs just as slow as their basic hosting plan, and constantly going down. Unfortunately our site is fairly large and hard to just switch to another shopping cart. We've lost so much business. My only advice, STAY FAR, FAR AWAY FROM VOLUSION.
81 out of 92 users found this review to be helpful!